BBQ/picnic Area

Reviews of Econo Lodge Inn & Suites Heavenly Village Area

2.5 out of 5
Econo Lodge Inn & Suites Heavenly Village Area
3860 Lake Tahoe Blvd, South Lake Tahoe, CA

Reviews

6.8
Rating 10 - Excellent. 192 out of 869 reviews" "
Rating 8 - Good. 261 out of 869 reviews" "
Rating 6 - Okay. 177 out of 869 reviews" "
Rating 4 - Poor. 113 out of 869 reviews" "
Rating 2 - Terrible. 126 out of 869 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Tamim

Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 16 May 2024
Hi Tamim! Your feedback is very important to us, and we want to make sure that we can address any issues you might have faced during your stay. Please help us by providing details about what went wrong, so we can take the appropriate measures to address the problem and prevent any future occurrences.

10/10 Excellent

samantha

Liked: Cleanliness, staff & service
Need more food for breakfast
Stayed 3 nights in May 2024
Response from CC - Guest Relations Manager on 11 May 2024
Hi samantha. Thank you for your feedback regarding our breakfast offerings. We're committed to providing a satisfying dining experience for our guests, and we appreciate your input. We'll certainly take your comments into consideration as we review and improve our breakfast options. If there are specific items or preferences you'd like to see added to our breakfast menu, please feel free to let us know. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations during your next stay. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.

10/10 Excellent

Emily

Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 3 May 2024
Hi Emily! Thank you for leaving us a perfect rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 6 Apr 2024
Hello Rosa, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

William

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance and I had a great time here. Staff was nice, the free breakfast was very well-provided (even more expensive places didn’t have any free breakfast), the water pressure and heating was good for both the room and the shower. They had a guy clear out the parking lot when there was over 7 inches of snow. I highly recommend this place for cost effectiveness and quality.
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 2 Apr 2024
Hello William, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

david

Stayed 2 nights in Mar 2024
Response from CC - Guest Relations Manager on 17 Apr 2024
Dear david, Thank you for leaving us a 5/5 rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again. Sincerely,

4/10 Poor

Erica

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
We have stayed here multiple time in the past the person who check us in was not the friendliest.made me very uncomfortable Barely gave us any information about where our room was located didn't even mention that there was breakfast or what time it started or ended. So we didn't even get that. Wifi wouldn't connect. You could hear all the people above foot steps as-well as them snoring. Before when we asked for the suite with the hot tub it use to be located in the back now they gave us i guess an updated version but the tub is smaller and water was cold half the time. I doubt we will stay here again very sad and disappointed since this was our go too hotel
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Erica, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Christine

Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 10 Apr 2024
Hello Christine, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

Jessica

Disliked: Property conditions & facilities
The parking lot and surrounding area felt pretty dark which made me feel unsafe. Then, when I went to the room, there’s a door connecting to the other unit that I couldn’t lock, and that made me feel very unsafe that someone else could just enter my room without my permission in the middle of the night. I felt so unsafe that I chose to leave and stay at another hotel instead of staying the night there.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Jessica, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

Tara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 21 Feb 2024
Hello Tara, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Destiny

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 21 Feb 2024
Hello Destiny, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Tbag

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Breakfast Waffle was very good.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 12 Feb 2024
Hello TBag, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorable facelift
I was pleasantly surprised by all the upgrades to the rooms, i.e. the new furniture, paint, tv, heaters, etc.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 31 Jan 2024
Hello Marc, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Siarhei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not expensive, close to state line, clean
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on 28 Jan 2024
Hello Siarhei, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Tom

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Tom, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Yannan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Yannan, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Jennifer

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 21 Jan 2024
Hello Jennifer, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 Poor

MARLA

Liked: Staff & service
Disliked: Property conditions & facilities
Gross condition but good location
Picture in our reservation showed a nice jacuzzi and fireplace in the room. Upon our arrival, we were told we didn’t have that. I said this was misleading and the desk clerk said, "yes, a lot of people complain about those pictures." She then offered to give us a room that had one of the features, but not both. I resisted, and she blamed it on hotels.com (not her problem) and that besides, there were no available rooms with both features. Finally she said she would go check. Of course there was! She was young and I give her credit for good customer service skills. The room was large, clean, had a comfortable king bed/decent pillows, small refrigerator, microwave and wet bar. No carpets. Closet was big enough to hold our 4 coats and not much more. Nowhere to hang wet clothes but a desk chair and one upholstered chair. Bathroom was horrible: jacuzzi barely worked, broken tiles everywhere, peeling paint, dripping faucet, paint on tiles, hardware, floor, and fixtures. Heater worked well, but kept going off/on even when turned completely off. Would not stay there again. Very close to grocery stores, places to eat, walking distance to the lake & Stateline/casinos, 5 min drive to Heavenly.
Stayed 4 nights in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Marla, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 27 Dec 2023
Hello Valued Customer, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

6/10 Okay

Karely

Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 13 Jan 2024
Hello Karely, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Pamela

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello Pamela, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Minh Hue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 28 Nov 2023
Hello Minh Hue, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

2/10 Terrible

Luz

Travelled with family
Disliked: Cleanliness, room comfort
First able their remodololing the hotel there’s a mess all over, secondly our room had like fleas I was itching all over the floors were super dirty and the room was soo cold we had to leave the heater on and that heater was so old it was super noisy,
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 26 Nov 2023
Hello Luz, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Mark

Travelled with family
Old rundown would not recommend it
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Mark, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 31 Oct 2023
Hello Igor, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

4/10 Poor

Kelley

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The exterior is in really bad shape. The room we were given had construction debri in front of the door and still needed to be cleaned at 4pm. we had to drive back to get another room because it was around the corner. There was no cream or sugar for coffee maker. Lobby coffee was a half a block away. Heater was loud. Kept waking us up. The only positive, the bed was mostly comfortable. Would not stay again.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 31 Oct 2023
Hello Kelley, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on 27 Sep 2023
Hello John, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the dollar. Good breakfast!
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on 27 Sep 2023
Hello Michael, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Catalina

Travelled with pets, Travelled with partner
Liked: Amenities
Great location
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on 20 Sep 2023
Hello Catalina, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Candice

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 10 Oct 2023
Hello Candice, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on 19 Sep 2023
Hello James, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Sue-Ann

Travelled with family and small children, Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked that they had Keurig coffee. The sheets and towels were clean. The motel was very run down and dirty. The pool hadn’t been in use for years. Our bathroom sink was cracked, the toilet top was cracked, the floor was cracked and the air conditioner looked like it would fall off the wall and would start on fire if turned on.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 19 Sep 2023
Hello Sue-Ann, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Laurae

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 27 Sep 2023
Hello Laurae, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

ginaline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from MP - Guest Relations Manager on 6 Sep 2023
Hello Ginaline, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 4 Sep 2023
Hello Valued Customer, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

2/10 Terrible

Susan

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 31 Oct 2023
Hello Susan, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Patty

Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on 23 Sep 2023
Hello Patty, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Dante

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was really dirty such as the bathroom and the armchair in the bedroom. The upper portion of the walls in the bathroom was filled with drip marks with a brown hue. The fabric armchair was so dirty I could not believe any hotel would not throw it out. Other than those two unbelievable dirty places there was the somewhat typical, somewhat acceptable, “budget” hotel issues such as the gunky light switches and a bed light not working. There was not clothing hangers on the rack. The lady at the front desk was nice.
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 2 Sep 2023
Hello Dante, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Refija

Stayed 6 nights in Aug 2023
Response from MP - Guest Relations Manager on 2 Sep 2023
Hello Refija, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

4/10 Poor

Dainon

Disliked: Property conditions & facilities
Response from MP - Guest Relations Manager on 28 Aug 2023
Hello Dainon, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Olivia

Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 10 Sep 2023
Hello Olivia, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Suzanne

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The conditions were so poor I refused to stay there. Econo Lodge and Expedia are now saying they will not refund the fee. Absolutely unacceptable. Terrible service from Expedia. Horrendous hotel. Terrible experience on all fronts. Do not use Expedia. Do not stay at this place.
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 13 Sep 2023
Hello Suzanne, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Griselda

Travelled with family
Fair stay
Ice machine not working I was charge extra for my dog which was not specifics Also no body soap in the room
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on 14 Aug 2023
Hello Griselda, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

WIlliam

Travelled with family
Liked: Cleanliness, staff & service
Good hotel for the price.
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on 14 Aug 2023
Hello William, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

4/10 Poor

JIM

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from MP - Guest Relations Manager on 9 Aug 2023
Hello Jim, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Erica

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 9 Aug 2023
Hello Erica, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Perry

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property was run down. The picture is old. Needs a new roof, paint job & stairs (they seemed unsafe). Stains on the carpet, the bed spread, and the bathroom floor. The toilet paper roll was broken. There was a roof top area on the second floor that was peeling. Dog and pet friendly but no designated areas for pets to g outside. No where near worth the rates but was the only place available.
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on 2 Aug 2023
Hello Perry, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Sean

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked ok from the pictures on Expedia. But it was not the same. Wish I could post pictures, the only thing that was actually clean was the bed (thank goodness). If it wasn't for everything else around us being no vacancy or extremely pricey we probably would have found a different place. There was extreme stains on the carpet like they've never been cleaned. No toilet paper holder. Dingy towels. Hair stuck to the wall. No Microwave like it said it had. Only some of the lights worked. The railing to our room was almost off the wall. And don't dare go get Ice unless you have a mask, it smelt and looked TERRIBLE. I understand its in a high volume location but dang, it was pretty ran down.
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on 2 Aug 2023
Hello Sean, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

George Boyd Horn

Travelled with partner
Liked: Cleanliness
The place is a little run down and in need of updating. But the location is great. Close to everything. It was quiet and a nice view of the mountains. And for the price we paid, compared to others, it was a good place to stay!
Stayed 5 nights in Jul 2023
Response from MP - Guest Relations Manager on 2 Aug 2023
Hello George, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Isabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on 29 Jul 2023
Hello Isabel, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!