Dear Marcia,I am so grateful for your review. We have a new Executive Chef and are working on new menus that reflect "wellness".As is the norm in the US and California in particular, costs and inflation are soaring. We work very hard to not pass on to the consumer, so much such so that our true profit of food and beverage is 8%.We are working desperately to counteract inflation and will continue to do so.I very much appreciate your feedback while knowing that we are doing everything possible in this regard.I truly loo forward to your return visit in spite of the actions of of our governmental authorities.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

Hi, Amshula!Thanks so much for the kind words (especially the "friendliest front desk") and for providing us a Five Star rating.On behalf of our team, I hope we have the opportunity to serve you again in the near future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Mario,I am extremely disappointed that our staff fell short of your expectations. I have been at the helm of Kona Kai for over three years and this is only the second time in over 36 months in which our staff has failed to meet our guest's expectations.I truly welcome the opportunity to learn more. Unfortunately, this review site will reject my response if I provide you my direct contact information.I strongly welcome and encourage you to contact me directly at Kona Kai so that I may learn more about your experience and be given the opportunity to take immediate corrective action and make it right.With sincere regards in hospitality, I remain at your service and look forward to learning more.My best,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Polina,Thank you so much for the Five Star rating. On behalf of our entire team, I hope to see you again soon at Kona Kai.With best regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Ruth,I am extremely disappointed that we fell short of your expectations and that you too are disappointed.We have 16 room types and while the majority of our guestrooms have been renovated in recent times, I am truly concerned and shocked by your experience as we average a rating of 4.73 out of 5 stars for cleanliness and maintenence.Truly, I believe your experience was the exception and not the rule.This review platform will reject my response if I provide direct contact information, so I respectfully request that you reach out to me directly at Kona Kai so that I can make it right, with the goal of warmly welcoming your back to Kona Kai in the future and demonstrating the Five Star soul that so many others truly enjoy and embrace.With sincere regards in hospitality, I hope to hear from you.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Nejeyia,Thank you so much for your kind words. I am so happy that you had a wonderful stay. Moreover, I am grateful for your providing us a Five Star rating and vey much look forward to your return visit in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Kris,I am overjoyed that you had a wonderful stay at Kona Kai.On behalf of our entire team, I very much look forward to warmly welcoming you back soon.Thank you for taking the time to post a review of your experience as well as providing us a Five Star rating.With best regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Felix,Thank you so much for the Five Star rating.I truly hope we have the opportunity to welcome you back to Kona Kai in the near future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Christine,Thank you so much for the Five Star rating.I truly hope we have the opportunity to welcome you back to Kona Kai in the future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Matthew,Thank you so very much for the Five Star rating. On behalf of our entire team, I hope we have the opportunity to serve you again in the near future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Austin,I am so sorry that we fell short of your expectations. Historically, we average an online rating of 4.51 out of 5 stars, so any insight you can provide to me directly at Kona Kai that will help us to improve, I warmly welcome your feedback.Please feel free to reach out to me directly at Kona Kai.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

Greetings, Timothy!I very much appreciate your commentary, but would truly like to learn more about your stay, especially the room number in which you stayed.Our overall cleanliness scores across all online review platforms are stellar, so I am deeply concerned about the challenge you experienced.I do hope you will reach out to me and that I have the opportunity to take immediate corrective action, as well as regain your trust.With sincere regards, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

Dear Jason,Thank you so much for the Five Star rating. I hope we have the opportunity to serve you again in the near future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Dominique,I am thrilled that your had the opportunity to experience the soul of Kona Kai.I very much look forward to warmly welcoming your return visit.In hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Lucia,I am overjoyed you had a perfect one night getaway!See you again soon! Please stop by and say "hello".My best,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Omar,I am so sorry for your food & beverage experience. Trust in the fact that your experience was very much the exception and not the rule. Our restaurant is ranked #2 out of 2,200+ restaurants in San Diego and our online rating is 4.56.I do hope you will provide us another opportunity to demonstrate the true soul and service of Kona Kai. Please reach out to me directly prior to your next visit so that I may personally ensure your expectations are exceeded.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Greetings, Ron!I appreciate the Four Star review and hope to see you again at Kona Kai.With gratitude,Scott OstranderGeneral ManagerKona Kai San Diego

Good Afternoon Victoria Ann, we are thrilled you enjoyed your recent stay at Kona Kai! Thank you so much for the 5 out of 5 Rating! We hope to welcome you back soon!

Dear Richard,Thank you for the Five Star review. I am thrilled that you had another wonderful stay.As always, we are at your service and look forward to your return visit.Sincerely,Scott OstranderGeneral ManageKona Kai San Diego

Dear Riczelle,I cannot thank you enough for your kid words and for your providing us a Five Star rating.I look forward to warmly welcoming you back to Kona Kai!With best regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Carson,Thank you so much for the Five Star rating and your feedback.I truly hope we see you again soon at Kona Kai!With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Cynthia,I cannot thank you enough for sharing very detailed constructive commentary regarding your stay.Trust in the fact that your experience was very much the exception and not the rule. May I kindly request that you reach out to me directly at Kona Kai so that I may learn of the room number in which you stayed so that I may take immediate corrective actions, as well as have the opportunity to regain your trust? Unfortunately, this review site will delete my response if I provide my direct contact information, but you can reach me directly at Kona Kai.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

Hi, Narine!I am so happy you had a wonderful Kona Kai experience. Thank you for the Five Star rating.I truly hope we have the opportunity to serve you again in the near future.Regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Connie,I am most appreciative of your kind words and for providing us a Five Star rating. I must agree...our beds are outstanding!I hope to see you again soon at Kona Kai!With best regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Sophia,I very much appreciate your kind words. It seems as though you had a very good stay.If there is anything we can improve upon to earn a 4 or 5 star rating, I warmly welcome your feedback. Please feel free to contact me directly at Kona Kai to share details regarding your stay and/or so that I can personally ensure we exceed your expectations on your next visit.With best regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Muzammil,While three star reviews are very rare for Kona Kai, I am hopeful you can share feedback with me regarding your stay so that we can improve.It is our goal to exceed the expectations of our guests. Every guest, every time.I do hope you take the time to reach out to me directly at Kona Kai to share your experience.In hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Wendy,I am most appreciative of your providing us a Five Star rating.I truly hope we have the opportunity to welcome you back to Kona Kai in the future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Wendy,I am thrilled you had a wonderful stay.Thank you for the kind words and for providing us a Five Star rating.I hope to warmly welcome your return to Kona Kai in the near future.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Kuthur,Thank you so much for the feedback. I will research the room you stayed in and replace the furnishings right away.On your next visit, I encourage you to seek a higher floor for the best views of the Bay, the City and the Hillsides.With kind regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Mark,I very much appreciate your feedback. Although we are very competitively priced within the San Diego market (especially compared to Downtown, Mission Bay and Coronado), I take your commentary to heart.If there is anything we can do to provide greater value, I sincerely welcome your feedback. With best regards, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

Dear Irene,Thank you for your valuable feedback. Please know that your comments are truly important, although very much the exception and not the rule.Should your future travels call for a return visit to San Diego, I do hope you will try us again. Feel free to reach out to me directly so that I may personally ensure your expectations are exceeded.With sincere regards in hospitality,Dear Akbar,I am so sorry that we fell short of your expectations.Our records indicated that you arrived at 2:57pm (check-in time is 4pm). Although we put forth every effort to check our guests in prior to the arrival time, this is not always possible due to the occupancy and demand at Kona Kai.I do show we were slightly delayed in meeting our own guideline of a 4pm check-in, and were not able to process your arrival until 4:21pm. My records further indicate, due to our 21 minutes of tardiness, our team upgraded you to a junior suite due to your inconvenience.Moreover, I have reviewed your account and there were no fees assessed for pool use (we have never posted such fees). The only fees that are on your account are those that are/were fully disclaimed pursuant to California law on the website in which you booked this reservation.I do encourage you to reach out to me directly at Kona Kai if I can provide further clarification or if there is anything I can do to regain your trust in hopes of earning your business again in the future.With sincere regards in hospitality, I remain at your service and hope to exceed your expectations in the future.Scott OstranderGeneral ManagerKona Kai San Diego

Dear Tamira,I am grateful for your providing us a Five Star review and glad your had a great stay.On behalf of our team, we hope to see you again in the future.With kind regards,Dear Akbar,I am so sorry that we fell short of your expectations.Our records indicated that you arrived at 2:57pm (check-in time is 4pm). Although we put forth every effort to check our guests in prior to the arrival time, this is not always possible due to the occupancy and demand at Kona Kai.I do show we were slightly delayed in meeting our own guideline of a 4pm check-in, and were not able to process your arrival until 4:21pm. My records further indicate, due to our 21 minutes of tardiness, our team upgraded you to a junior suite due to your inconvenience.Moreover, I have reviewed your account and there were no fees assessed for pool use (we have never posted such fees). The only fees that are on your account are those that are/were fully disclaimed pursuant to California law on the website in which you booked this reservation.I do encourage you to reach out to me directly at Kona Kai if I can provide further clarification or if there is anything I can do to regain your trust in hopes of earning your business again in the future.With sincere regards in hospitality, I remain at your service and hope to exceed your expectations in the future.Scott OstranderGeneral ManagerKona Kai San Diego

Dear Mariana,I am so sorry that we fell short of your expectations. Your experience is very much the exception and not the rule. Please trust in the fact that I will immediately research and take corrective action based upon your valuable feedback.I truly hope we have the opportunity to serve you again in the future.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Guest,I am most appreciative of your kind words as well as your constructive feedback, which is vitally important to helping us to be better and to exceed the expectations of guests.It is my understanding that our front office manager was in contact with you in the past 24 hours, made retribution and has invited you back to Kona Kai in the future. I truly look forward to regaining your trust and demonstrating that your experience was very much the exception and not the rule.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Tannika,I cannot thank you enough for your kind words. I very much appreciate you taking the time to post a review of your recent Kona Kai experience and hope we have the opportunity to warmly welcome you back in the near future.With my best regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Dana,In nearly four years, post-pandemic, we have only received 12 one star reviews out of more than 2,400 reviews.Your feedback is important and valuable so that we can learn from your experience.Please feel free to reach out to me directly at Kona Kai.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Tristen,Overall, I am happy you had a good stay. I appreciate your constructive commentary; however, such fees seem to be the wave of the future - especially in resort destinations. We diligently and frequently research the market to ensure we are fairly positioned and have a competitive advantage.I hope we have the opportunity to serve you again.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Maxim,I am so sorry for the challenges you experienced. Would you be so kind as to reach out to me directly at Kona Kai so that I may learn more about your stay, take corrective action and work to regain your trust and make it right?With best regards, I hope to hear from you.Scott OstranderGeneral ManagerKona Kai San Diego

Hello Laura -It is very unfortunate, we fell short of our services provided to you during your stay with us at the Kona Kai Resort. We definitely appreciate you and your honest feedback as it gives us an opportunity to learn and grow from these experiences. Please accept my sincerest apologies for falling short and inconvenience we have caused you.We definitely appreciate you, for your honest feedback. Please reach out to me as I want to do right by you. My email is located in my signature below.With Hospitality,Joseph TaumuaDirector of Resort OperationsE: jtaumua@sdkonakai.com

Dear Megan,Thank you so much for the Five Star rating. I truly hope we have the opportunity to warmly welcome you back to Kona Kai in the near future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Claire,I am most grateful for your kind words. Thank you for taking the time to post a review of your recent Kona Kai experience.On behalf of our entire team, I am thrilled that you loved Kona Kai and we look forward to welcoming you back soon.With best regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Guest,I am so sorry we fell short of your expectations. In nearly four years, post-pandemic, we have only received 11 one star reviews out of more than 2,400 reviews.I very much welcome feedback regarding your stay and how we can improve.Please feel free to reach out to me directly at Kona Kai.Sincerely,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Eric,Thank you so much for your feedback. I am so sorry for the manner in which your credit card issue was handled. As you can see by the majority of the reviews on this site, your experience was very much the exception and not the rule.I do hope we have the opportunity to serve you again in the future. Should your future travel plans call for a return visit to San Diego, please reach out to me directly. Unfortunately, this review sight will delete my response if I provide my direct contact information; however, please feel free to reach me at Kona Kai Resort San Diego.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Guest,I am most appreciative of your kind words and for providing us a Five Star rating.I truly hope we have the opportunity to warmly welcome you back to Kona Kai in the near future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Trudy,Overall, I am thrilled that you had a wonderful stay. Moreover, I appreciate your feedback and will work to make sure such fees are better communicated via this booking source.With that said, I truly hope we have the opportunity to serve you again in the future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Brooke,I am grateful for your kind words. I very much look forward to warmly welcoming your return to Kona Kai in the near future.Thank you for the Five Star rating.See you soon,Scott OstranderGeneral ManagerKona Kai San Diego

Dear Peter,I am most appreciative of your taking the time to post a review of your recent stay at Kona Kai. Thank you for the Five Star rating as well.With sincere regards, I hope to see you again.Scott OstranderGeneral ManagerKona Kai San Diego

Dear Joel,Thank you so much for taking the time to post a review of your recent at stay at Kona Kai, as well as providing us a five star rating.I truly hope we have the opportunity to welcome you back in the near future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego

Dear David,I am grateful for your providing us a Five Star rating based upon your recent Kona Kai experience.I do hope we have the opportunity to serve you again in the near future.With best regards, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego

Hello Cathi, Thank you for taking the time to share your wonderful experience and providing us a Five Star rating. We are thrilled to hear you enjoyed your stay and all Shelter Island has to offer. We hope to welcome you back again soon!