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Reviews of Hilton Garden Inn Rome Airport

4 out of 5
Hilton Garden Inn Rome Airport
Via Vittorio Bragadin 2, Fiumicino, RM

Reviews

7.8

Good

Rating 10 - Excellent. 416 out of 1049 reviews" "
Rating 8 - Good. 288 out of 1049 reviews" "
Rating 6 - Okay. 187 out of 1049 reviews" "
Rating 4 - Poor. 88 out of 1049 reviews" "
Rating 2 - Terrible. 70 out of 1049 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Lance, St Peter Port

Travelled with family
Liked: Cleanliness
Basic but comfortable and fine as an overnight stay.
Stayed 1 night in May 2024

10/10 Excellent

Darren

Liked: Staff & service
Very close to the airport, with a free shuttle
Stayed 1 night in May 2024

10/10 Excellent

Debbie

Travelled with family
Clean and staff a friendly
Stayed 1 night in May 2024

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is very big and spacious
Stayed 1 night in May 2024

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay for the airport & train station! Front desk staff were super kind & helpful!
Stayed 1 night in May 2024

10/10 Excellent

David

Liked: Amenities
So-so pillows
Stayed 1 night in May 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable. Dining room had a good selection in the breakfast buffet and we enjoyed the two dinners we ate in the dining room as well. Shuttle was convenient to and from the airport.
Stayed 4 nights in Apr 2024

8/10 Good

Molly

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Convenient for airport. Short staffed in restaurant so long waits. Desk staff not overly friendly.
Stayed 2 nights in May 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Totally satisfied
Stayed 1 night in May 2024

10/10 Excellent

Linda, Colfax

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton Garden Inn is located on the shuttle bus route, which runs continuously 24 hours daily, so getting to the airport is easy. Our room was pleasant, attractive, and the bathroom was very nice. Our breakfast was good, and our dinner was excellent.
Stayed 1 night in May 2024

10/10 Excellent

Bonnie

Stayed 1 night in May 2024

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to airport
Stayed 1 night in May 2024

4/10 Poor

Zackary

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hilton Garden Inn Rome Airport Team on 13 May 2024
Dear Zackary thank you for staying with us and sharing your ratings. We are sorry to know the experience didn't exceed expectations on this occasion. We hope to have another opportunity to better address your needs in the future. Kind Regards

10/10 Excellent

Kirby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the fact that the property was close to the airport and there was a free shuttle every 15 minutes. The staff was very accomodating and stored our luggage while we enjoyed our last day in Rome. The restaurant was very good.
Stayed 1 night in May 2024

8/10 Good

Sandrine

Travelled with partner
Liked: Cleanliness, staff & service
Great airport shuttle service
Stayed 1 night in May 2024

6/10 Okay

Erik

Liked: Cleanliness, staff & service, amenities
Rooms are clean and nice. The hallways made you feel you were staying in a budget motel. The carpet was bad
Stayed 1 night in May 2024
Response from Hilton Garden Inn Rome Airport Team on 13 May 2024
Dear Erik, thank you for sharing your experience. we are happy you found bedrooms and cleanliness to your liking.We look forward to welcome you back in the future at our hotel.Grazie mille

8/10 Good

ivan, Huntington

Liked: Cleanliness, staff & service, property conditions & facilities
We were Pleasantly surprised that it was impecably clean and that the food was good for an airport hotel. The shuttle service is a winner and the desk staff are efficient and affable. Being able to get a good night sleep in a really comfortable, clean bed was a godsend. Keep up the good work. I would come back any day.
Stayed 1 night in May 2024

8/10 Good

Jose Renan, North Las Vegas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wished this hotel had provisions for elderly and disabled travelers. We were checked into a room far from the elevator. There were no bellboy services. It was a long walk while dragging two large luggages. THE GARDEN RESTAURANT WAS THE BIGGEST PLUS. The food and service was excellent!
Stayed 1 night in May 2024

10/10 Excellent

KATHLEEN, Deer Park

Stayed 1 night in May 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was extraordinary and spacious. The food in the restaurant was exceptional
Stayed 1 night in May 2024

8/10 Good

Kat

Liked: Property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Patty

Bed wasn’t very comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Gadala

Travelled with partner
Maybe explain how to use the airport bus service to get to the hotel from the airport. That would be helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Yashodhara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night before our flight out of Rome and the staff was helpful in giving us shuttle information and getting all of our luggage up to our room!
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful
Stayed 2 nights in Apr 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very efficient service was excellent
Stayed 1 night in May 2024

2/10 Terrible

Kyle

Disliked: Staff & service
Stayed 1 night in May 2024
Response from Hilton Garden Inn Rome Airport Team on 8 May 2024
Dear Kyle, thank you for sharing your experience. We are really sorry to know this was not up to your liking. We hope to have another opportunity to better serve you in the future and regain your trust in our services.Best regards

10/10 Excellent

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport and a great transition from our vacation back to reality.
Stayed 1 night in Apr 2024

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pro: close to airport, free shuttle to and from airport Con: Not too much around the area. Hotel restaurant is the only dining option. If you just need an overnight for next day flight, is a great hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality!
Stayed 1 night in May 2024

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle to airport. We stayed the night of our arrival from the US and the night before our departure returning to the US. Allow 3 hours to check luggage and go through customs and security. After we found our gate we also had to take a train to a different terminal to board aircraft.
Stayed 1 night in Apr 2024

8/10 Good

Arman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel in OK condition. Clean with a friendly staff and a good restaurant.
Stayed 1 night in May 2024

10/10 Excellent

Martin, Woodland Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closed to airport Nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Closer to the airport and reasonable rates
Stayed 1 night in Apr 2024

10/10 Excellent

Sefi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the room. Price is high but overall quality of the space was surprisingly nice
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Travelled with partner
Great staff
Stayed 1 night in Apr 2024

6/10 Okay

Saverio

Liked: Cleanliness, staff & service
Needs updating. Had a smoke smell in room.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Rome Airport Team on 8 May 2024
Dear Saverio,thank you for recently staying with us and sharing your comments. We are sorry the room condition did not exceed expectations on this occasion. Our hotel is 100% non smoking and we will share your comments with our housekeeping team to address your concerns accordingly.We hope we will have another opportunity to regain your trust in the future.Kind regards

2/10 Terrible

Daphne

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Rome Airport Team on 9 May 2024
Dear Daphne, thank you for recently staying with us and sharing your experience. We are really sorry to know this was not up to your liking. We hope to have another opportunity to regain your trust and better address your needs on the occasion of a future stay. Best regards

8/10 Good

Yan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property located in the middle of nowhere. However the free airport shuttle makes the hotel appealing for staying one night to catch morning flight.
Stayed 1 night in Apr 2024

10/10 Excellent

Armon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Juliet

Travelled with partner
Liked: Cleanliness
The toilet has a very weak flush. Impossible to flush everything on the first flush. Also, there should be outlets for US 110 v plugs. I had to purchase an adapter.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Rome Airport Team on 28 Apr 2024
Dear Juliet,Thank you very much for being our guest and for taking the time to share your comments.We are sorry to learn that you were unhappy with the room assigned to you during your recent stay at our Hilton Garden Inn Rome Airport. We have shared your comments to our maintenance team to verify and act accordingly.We hope to welcome you back in the future at our hotel.Best regards

10/10 Excellent

Pamela

Stayed 1 night in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024

10/10 Excellent

Nancy, norristown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine, clean and comfortable room and bathroom was fine. The breakfast next day had a lot of offerings (muffins/croissants, eggs, meats and cheeses, fruit, etc). There's a shuttle to nd from the airport that runs continuously and is free. The only negative is that being near (but not attached to) the airport, there is nothing to do, no restaurants, bars, shopping, outside of the hotel's offerings, unless you have a car.
Stayed 1 night in Apr 2024

6/10 Okay

Abdisabir

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Colleen

Travelled with group
Friendly and helpful staff made for an easy check-in. Super convenient shuttle to and from the airport and attentive and polite dining staff. Positive way to end our stay in Italy.
Stayed 1 night in Apr 2024

8/10 Good

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable sleep, easy check-in, shuttle was great both ways, breakfast was awesome! Highly recommend.
Stayed 1 night in Apr 2024

10/10 Excellent

Jerry

Stayed 1 night in Apr 2024