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NO POOL or HOTTUB. Come on Hilton owner, you can do better! When i asked about the pool, front desk said it hasnt been open since 2019 and that it was a sess pool and it was!! If you don't want the responsibility of a pool, fill it with soil and create some green space. Front desk folks were kind wheni checked in. Morning front desk person was not friendly.
Dawn
Stayed 1 night in May 2024
Response from Theresa on 16 May 2024
Hello Dawn and thank you for your review. I, sincerely, appreciate your comments. I am in agreement with your solution and the hotel has been working on a project to fill in the pool and convert to a green space. This is a process that involves several entities and permissions, hence it takes time to resolve. Please note that it is an outdoor pool that, if in use, would only be open June through August. Thus, it would not have been available during your stay. Our official website does not indicate that we have a pool and I am sorry that you were not aware of this when booking your reservation. Respectfully yours,
Very clean and fresh smelling. Despite being located right next to the runway, my room was very quiet, allowing me to get a good night's rest. The Hotel staff were very friendly and helpful. Shuttle to and from Airport was great, as was their shuttle to a nearby shopping and dining area. Really felt like the staff went out of their way to make sure I had a great stay.
The rooms are always clean and comfortable and staff are friendly and helpful. It’s an airport hotel so not much to comment on surrounding property but we have felt safe there. We always stay here at the beginning and end of our yearly Portland trip.
The building, staff, and breakfast are fabulous. It’s the airplane engine high voltage sound that’s the only problem. To some people it’s a deal breaker but to me I just consider the location.
It was convenient because it was next door to the coaching clinic that I was attending. I will stay here annually when I attend the clinic. I was happy with everything the hotel provided.
Room heater was very noisy. Room was dingy. No food service except for breakfast.
Colin
Stayed 1 night in Mar 2024
Response from Shawn, Front Office Manager on 6 Mar 2024
Dear Colin,We are very sorry to hear the room did not meet your expectations, and we appreciate your feedback. We are looking into what repair the heater might need as a result.
Unfortunately I didn’t realize we couldn’t leave our car in the hotel parking lot when you book 3rd party. We planned on leaving our car a week and shuttling to the airport. The front desk lady was so nice about it and felt awful. She said it’s something fairly new because I have stayed places before through 3rd parties and left my car. Quite disappointing and made it much more of a fiasco to get to the airport. Otherwise the place was great!
Jennifer
Stayed 1 night in Feb 2024
Response from Theresa on 19 Feb 2024
Hello Jennifer and thank you for taking the time to provide us a review. Please know that while we would have liked to have been able to provide you with your requested parking, we must comply within our legal restrictions. Hampton Inn- Portland (Oregon) Airport leases their land from the Port of Portland/Portland International Airport. The lease agreement does not permit the hotel to compete with their parking, thus we cannot provide parking beyond one's stay date unless it is sold in the proper manner. Third party agencies are aware of this restriction. The hotel does offer "parking packages" that must be booked directly with the hotel or via their official Hampton by Hilton website. It cannot be applied to any other type of rate plan. The hotel is also restricted to no more than 14 days of extended parking. We have two packages available. We welcome the opportunity to speak with you directly for any additional questions or concerns and truly hope that you are enjoying your trip. Thank you again,
Our stay was great. The beds were comfortable, rooms clean. Appreciated that there was coffee and the lobby every time we went through. The shuttle was pretty responsive and runs on demand. They don't really have a set schedule. The breakfast was typical hotel breakfast but everything seemed to be fresh and was kept very clean. Would definitely stay here again.