Desk, laptop workspace, blackout curtains, iron/ironing board

Reviews of SureStay Hotel by Best Western Phoenix Airport

2.5 out of 5
SureStay Hotel by Best Western Phoenix Airport
3037 E Van Buren St, Phoenix, AZ

Reviews

7.0

Good

Rating 10 - Excellent. 583 out of 1949 reviews" "
Rating 8 - Good. 551 out of 1949 reviews" "
Rating 6 - Okay. 303 out of 1949 reviews" "
Rating 4 - Poor. 188 out of 1949 reviews" "
Rating 2 - Terrible. 324 out of 1949 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

catherine, sahuarita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Motel was fine but area around kinda sketchy. No restaurants close by. Had to order delivery.
Stayed 1 night in May 2024

6/10 Okay

Ganice

Travelled with family
Liked: Cleanliness, property conditions & facilities
The staff is efficient but not personable, I felt like I was dealing with people who didn't like there job. Other then that the room was clean smelled good. I would stay again, for the price I got what I paid for
Stayed 1 night in May 2024
Response from Guest Relations Management on 10 May 2024
Dear Ganice, We're truly grateful for your feedback and appreciate your honesty. I apologize if our team's demeanor didn't meet your expectations. We strive to create a warm and welcoming atmosphere for all our guests, and it's disheartening to hear that we fell short in this aspect. Rest assured, I'll address this with our staff to ensure every guest feels valued and appreciated during their stay. On a positive note, I'm delighted to hear that you found your room clean and pleasant. We're committed to continuously improving our service, and we hope to have the opportunity to welcome you back in the future and provide you with a more memorable experience.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a clean safe overnight and shuttle to airport. Adequate facilities. Left before breakfast was available. Located in area without facilities if you don’t have a car. Would stay again.
Stayed 1 night in May 2024
Response from Guest Relations Management on 9 May 2024
Dear William, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you found our hotel perfect for a clean and safe overnight stay, and that our shuttle service to the airport met your needs efficiently.We're glad that you found our facilities to be adequate for your stay. While we regret that you missed out on our breakfast this time, we hope you'll have the chance to enjoy it during your next visit.We understand the importance of convenience during your travels, and we appreciate your note about the area surrounding the hotel. Rest assured, we're continuously looking for ways to enhance the overall experience for our guests.It was a pleasure to have you with us, and we look forward to welcoming you back for another enjoyable stay. Should you have any further feedback or requests, please don't hesitate to reach out to us.

8/10 Good

ann

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Management on 9 May 2024
Dear Ann, Hey there! Thanks a bunch for taking the time to rate our hotel! I'm glad to see we hit the mark with a 4 out of 5 score. While I noticed you didn't leave a comment, I hope it means you had an overall pleasant stay. We're always striving to make our guests' experiences top-notch, so if there's anything specific you enjoyed or any suggestions you have for us to bump that rating up to a solid 5, we'd love to hear them! Whether it's about our comfy beds, tasty breakfast options, or anything else that caught your eye, feel free to share. Looking forward to hosting you again soon!

8/10 Good

Sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Airport shuttle was very convenient
Stayed 1 night in May 2024
Response from Guest Relations Management on 8 May 2024
Hi Sanjay!We're so glad that our airport bus service made your stay easier! Our main goal is always to make your trip as easy as possible, and it's great to hear that we were able to do that for you. Please let us know if there's anything else we can do to make your next visit better. We can't wait for you to come back and have another great stay!

6/10 Okay

Curtis

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Relations Management on 8 May 2024
Hi Curtis!Thank you for taking the time to leave a rating for your recent stay at our hotel! We appreciate your feedback and are glad you chose to stay with us. If there's anything specific you'd like to share about your experience, we're here to listen. We hope to welcome you back again soon for an even better stay!

6/10 Okay

Paul

Travelled with group
Liked: Staff & service
Average
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 7 May 2024
Dear Paul, We're truly sorry to hear that your experience fell short of expectations during your stay at our hotel. We understand the importance of a comfortable and seamless stay, and we apologize for any inconvenience caused by the cleanliness issues you encountered. Rest assured, we take your feedback seriously and are actively addressing these concerns to ensure they're swiftly resolved. Your satisfaction is paramount to us, and we hope for the opportunity to regain your trust and provide you with the exceptional experience you deserve should you choose to stay with us again in the future. Thank you for bringing these matters to our attention.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very good stay safe and well kept !
Stayed 4 nights in May 2024
Response from Guest Relations Management on 6 May 2024
Dear James, We're delighted to hear that you had such a positive experience during your stay with us! Ensuring our guests feel safe and comfortable is always our top priority, and it's wonderful to know that you found our hotel well-kept. Your perfect rating means a lot to us, and we truly appreciate you sharing your feedback. We hope to welcome you back for another exceptional stay in the future!

6/10 Okay

Thomas, Turner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Thomas,Thank you for sharing your rating pertaining to your experience at our hotel. We'd appreciate it if you would reach out to share your concerns so we can address any issues. It is our hope that you will give us the opportunity to better serve you in the future.

10/10 Excellent

Juliet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very convenient at a reasonable price, close to airport, and with free shuttle to/from airport. It also includes nice breakfast options. The surrounding area is less than desirable, but the property itself is safe and has adequate parking space.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 4 May 2024
Hi Juliet,We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our property convenient, especially with its proximity to the airport and the complimentary shuttle service we offer. We're delighted that you enjoyed our breakfast options as well. Your safety and comfort are our top priorities, so we're glad to know you felt secure during your stay and that our ample parking added to your convenience. We hope to welcome you back soon for another enjoyable stay!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They switched my first room due to cigarette smoke, and the shuttle to the airport was early
Stayed 1 night in May 2024
Response from Guest Relations Management on 9 May 2024
Dear Kevin, Thank you so much for taking the time to share your experience with us! We truly appreciate your feedback.We apologize for the inconvenience you experienced with the cigarette smoke in your initial room. Ensuring a comfortable and smoke-free environment for all our guests is of the utmost importance to us, and we're glad our team was able to swiftly address the issue and find you a new room.We're also delighted to hear that our shuttle service to the airport was prompt, even if it arrived a bit earlier than expected. We understand the importance of reliable transportation when traveling, and we're thrilled that we could provide you with a smooth and efficient journey to the airport.Your feedback helps us to continuously improve our services, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. If there's anything else we can do to make your next visit exceptional, please don't hesitate to let us know. We're here to ensure you have a fantastic experience with us every time you stay. Safe travels!

2/10 Terrible

Wayne

Travelled with family
Disliked: Amenities, property conditions & facilities
We only stayed here for proximity to the airport and our late arrival so we weren't going to spend hundreds on a room just to sleep and leave in the morning. The area is crawling with homeless people and has no amenities whatsoever. The coffee is literally coloured water and breakfast consists of bagels and toast which is in keeping with the price of the room.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 2 May 2024
Dear Wayne, I'm truly sorry to hear about your disappointing experience at our hotel. Your comfort and safety are paramount to us, and it's disheartening to learn that your stay fell short of your expectations. We understand the importance of providing a welcoming environment for our guests, and we're deeply sorry for any discomfort caused by the surrounding area. We're continuously working to improve our amenities and services, and your feedback will be instrumental in guiding our efforts to better serve our guests in the future. Thank you for sharing your concerns with us, and we sincerely hope to have the opportunity to regain your trust during any future travels.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Jack shack down the street
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 2 May 2024
Dear Keith, We're delighted to receive your 5 out of 5 rating! Your feedback means a lot to us and serves as a testament to our commitment to providing exceptional service. We're thrilled that you had such a wonderful experience during your stay. Should you ever find yourself in the area again, we'd love to welcome you back for another fantastic visit!

2/10 Terrible

Yely, Albuquerque

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible receptionist gave us a room that was already occupied. We arrived late evening and tried to get in room and it was already occupied. Not even apologized!
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 2 May 2024
Dear Yely, We are truly disheartened to hear about your disappointing experience during your recent stay at our hotel. Please accept our sincerest apologies for the inconvenience and frustration caused by the oversight of our receptionist in assigning you an occupied room. This falls well below the standards we strive to uphold for our guests, and we understand the impact this must have had on your overall impression of our establishment. Rest assured, we are taking immediate steps to address this issue internally to prevent such occurrences in the future. Your feedback is invaluable to us, and we hope for the opportunity to regain your trust and provide you with the exceptional service we are known for.

10/10 Excellent

Carrie

Stayed 2 nights in Apr 2024
Response from Guest Relations Management on 2 May 2024
Dear Carrie, We're glad to receive your fantastic 5 out of 5 rating! Your feedback means the world to us, and we're delighted to know that you had a wonderful experience during your stay. Your satisfaction is our top priority, and we're glad we could meet your expectations. We hope to welcome you back again soon for another outstanding stay!

8/10 Good

Carol

It was good
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 1 May 2024
Dear Carol, We're thrilled to hear about your experience at our hotel! Your 4 out of 5 rating and positive feedback mean a lot to us. We're delighted to know that you found your stay enjoyable. Is there anything specific you particularly liked about your time with us? We're always looking for ways to improve and your insights are invaluable to us. Looking forward to welcoming you back soon for an even better experience!

6/10 Okay

Ingrid

Travelled with family
Bathtub
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 1 May 2024
Dear Ingrid, We're truly grateful for your feedback. We understand that your experience fell short of expectations, particularly concerning the bathtub. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused. Rest assured, we're taking your comments seriously and will address the issues to ensure a more enjoyable stay for our future guests. We appreciate your valuable input as it helps us improve and strive for excellence. If you decide to give us another chance, we'll do our best to exceed your expectations.

8/10 Good

Claudius

Liked: Staff & service, amenities, property conditions & facilities
Position
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Claudius,We appreciate your feedback and regret to hear about your less than satisfactory experience during your stay. Your comments are valuable to help us improve our services for future guests. If you would like to discuss your experience further, please contact our management team directly. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Keith, Bryn Mawr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable & conveniently located about 10-15 mins from both the airport & downtown Phoenix (opposite directions)
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Keith,Thank you for highlighting our convenient location near the airport and downtown Phoenix. We are pleased to hear that you found our hotel comfortable and well-situated for your travels. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

8/10 Good

Adriana

Great
Stayed 1 night in Feb 2024
Response from Manager on 30 Apr 2024
Hello Adriana,Thank you for sharing your feedback with us. We value your perspective and will share your comments with our team for further review and improvement. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room was exceptionally clean; Didn't like the location, but for the money and the proximity to the airport, the hotel was suberb. Only a few walkable resturants, but not the hotel/motel's fault. Would recommend it for an over the night stay. Has a shuttle to and from the Phoenix airport.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Lorraine,We appreciate your feedback on the cleanliness of the room and our convenient shuttle service to the airport. While we understand your concerns about the location, we're glad you found value in your stay with us. Your recommendation means a lot to us, and we hope to welcome you back for another comfortable overnight stay soon.

2/10 Terrible

Bruce and Susana

Travelled with family
Disliked: Staff & service
My son and daughter-in-law were issued a "smoking room". Since she has asthma, they were issued an outside access room. The room was adaquate but drug dealing and other illicit business was taking place in the parking lot adjacent to their room. They left without any use of the room and managed to get a room at a another hotel. It took over an hour waiting in the parking lot to get a cab. Overall, a horrifying, experience.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Dear Bruce,I'm truly sorry to hear about the distressing experience your son and daughter-in-law had during their stay at our hotel. It's deeply concerning that they were initially given a smoking room despite their specific need for a non-smoking environment due to her asthma. Additionally, the situation with illicit activities in the parking lot is completely unacceptable and not reflective of the safe environment we strive to maintain for all our guests. Waiting for over an hour for a cab only added to the frustration they experienced. We sincerely apologize for failing to meet their expectations and assure you that we will address these issues promptly to prevent such incidents from occurring in the future. Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust in the future.

6/10 Okay

Brandon

Business traveller
Liked: Cleanliness, staff & service, amenities
The accommodation itself was satisfactory; the room was clean and well-maintained. However, the surrounding vicinity was rather noisy and appeared to be situated in a rough part of town.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on 25 Apr 2024
Dear Brandon,We truly appreciate your feedback and are delighted to hear that you found your room clean and well-maintained during your stay. However, we understand how disruptive noise can affect the overall experience, and we apologize for any inconvenience it may have caused. Please know that we're currently in the process of renovating certain areas to enhance our guests' comfort, including measures to address noise issues. We hope you'll consider staying with us again in the future to experience these improvements firsthand. Thank you for choosing to stay with us and for sharing your thoughts.

10/10 Excellent

David

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Called to cofirm late check-in. Was warmly and cheerfully accommodated. No issues. Good place for overnight before flight.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi David!We are so happy to hear that your late check-in was met with such friendliness and welcome. It is always very important to us that our guests feel welcome and at ease, especially when they come in late at night. It's great to hear that your stay went smoothly and that it was a good place to spend the night before your trip. Thank you for your nice words. We hope to see you again soon for another smooth stay.

2/10 Terrible

Gina

This is a last minute reservation and I would not stay here again.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 25 Apr 2024
Dear Gina,We're truly sorry to hear that your experience fell short of expectations during your recent stay with us. We understand the importance of a seamless stay, especially when it's a last-minute reservation. Your feedback is valuable, and we'd like to address the issues you encountered to ensure we improve. Please know that we're committed to providing exceptional service and comfort to all our guests, and we sincerely hope for the opportunity to regain your trust in the future. Thank you for sharing your concerns with us.

10/10 Excellent

Marlyse

Very nice hotel.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 24 Apr 2024
Hi Marlyse,What a wonderful way to begin your review! We're glad to hear that you had a great time at our hotel. Thank you so much for your nice comments! We work hard to give all of our guests an unforgettable experience, and it's great to hear that we did a great job with you. We can't wait for you to come back for another great stay!

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and friendly staff.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 23 Apr 2024
Dear Joan, We're pleased to hear about your experience at our hotel! Your 4 out of 5 rating speaks volumes, and we're delighted to know that you found our property clean and our staff friendly. Providing a welcoming and tidy environment is always our top priority, and it's fantastic to hear that we hit the mark during your stay. We appreciate your feedback immensely and can't wait to welcome you back for another fantastic experience soon!

2/10 Terrible

Fareeda

Disliked: Staff & service, property conditions & facilities
People yelling when I walked in my room and were also yelling at other rooms. Area very unsafe
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 23 Apr 2024
Dear Fareeda, What a whirlwind of feedback! We truly appreciate you sharing your experience with us. It's disheartening to hear that your stay didn't meet your expectations. Ensuring our guests feel safe and comfortable is our top priority, and we're sorry to learn that you encountered disturbances during your time with us. We take matters of safety and security seriously, and we'll be looking into this matter promptly to address any issues. Your feedback is invaluable as it helps us improve, and we hope to have the opportunity to welcome you back for a much more serene experience in the future!

10/10 Excellent

ingrid

Stayed 1 night in Apr 2024

8/10 Good

Richard

Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Business traveller
I needed an overnight stay to catch a plane the next day. This hotel was perfect! Simple, yes but was clean and had everything I wanted for a one night stay.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 22 Apr 2024
Dear Amy, What a fantastic review, thank you for sharing your experience with us! We're thrilled to hear that our hotel was the perfect fit for your overnight stay before catching your flight. Simple yet clean and equipped with all the essentials—exactly what we aim for to ensure a comfortable and hassle-free stay. We appreciate your kind words and hope to welcome you back for another seamless visit in the future!

8/10 Good

John

Liked: Cleanliness
Great place to stay. Clean and cozy. The neighbourhood is a bit rough but this did not affect our stay.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello John,We're pleased to hear you enjoyed your stay with us and found our accommodations clean and cozy. We appreciate your feedback regarding the neighborhood and are glad it did not impact your experience. Should you have any further concerns, feel free to reach out to our management team directly.

8/10 Good

Kelvin Robinson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the airport shuttle.
Stayed 3 nights in Jan 2024
Response from Manager on 23 Apr 2024
Hello Kelvin Robinson,We are delighted to hear that you enjoyed our convenient airport shuttle during your stay! Your feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

BECKY

Liked: Cleanliness, staff & service, property conditions & facilities
The facility was clean, safe and quiet.
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello BECKY,We are glad to hear that you found our hotel to be clean, safe, and quiet. Your comfort and peace of mind are our top priorities. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was a good stay. The Area that the hotel is located is a little sketchy but not the worst. I stayed on a Friday night and surprisingly it was not noisy or too active. Room was fairly clean, there was some hair on the floor next to the toilet and room had a smell of stale cigarette smoke even tho it was a non smoking room. Refrigerator didn’t seem to work very well either. Bed was very comfortable and clean. I would stay again.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Manuel,Thank you for sharing your feedback with us. We appreciate your comments and are glad to hear you found the bed comfortable and overall had a good stay. Your insights on the room's cleanliness and amenities will be shared with our team for review and improvement. Should you choose to stay with us again, we hope to provide an even better experience for you.

6/10 Okay

Juan, Chula Vista

Business traveller
This hotel is in an area were there are homeless people walking around. The hotel was very average. I should have paid another $45 to stay at a much nicer hotel in a better area.
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Juan,We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we will take it into consideration for future improvements to provide a better guest experience. We hope you will consider staying with us again in the future.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to the airport
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Sharon,We are pleased to hear you found our hotel convenient for your travels. We strive to offer a stress-free experience for our guests when it comes to transportation logistics. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Martha

Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Martha,We are thrilled to hear that you had a wonderful stay with us! Your comfort and satisfaction are our top priority, and we look forward to welcoming you back soon for another fantastic experience.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our flight was delayed a day so we needed a hotel close to the airport to spend the night. Clean, convenient and comfortable. We took advantage of the pool. Very pleasant stay. Prompt shuttle service.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Dear Patricia, What a whirlwind adventure you had! It's fantastic to hear that despite the unexpected flight delay, you found comfort and convenience in our hotel. Clean, convenient, and comfortable are definitely music to our ears! Taking a dip in the pool sounds like the perfect way to unwind after a long day of travel. And we're thrilled to know that our shuttle service was prompt and reliable for you. We're so grateful for your glowing review and hope to welcome you back for another pleasant stay soon!

8/10 Good

Victoria, Boston

Liked: Staff & service
Close to airport. Comfortable. Quiet.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Dear Victoria, We are delighted to hear about your encounter with us! There are undoubtedly benefits to living near to the airport, don't there? That you found our location to be handy makes us very happy. And peaceful and cozy? To our ears, music! Our goal is to make every visitor feel completely at home, and it seems that we succeeded in making you feel that way. We value your opinions much and look forward to having you return for yet another wonderful visit!

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not as advertised. Would not recommend. Did not stay, went to a different hotel & will be seeking a refund from Expedia.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 19 Apr 2024
Dear Christopher, We're genuinely sorry to hear about your disappointing experience. It's disheartening to learn that our hotel did not meet your expectations, and we understand how frustrating it can be when a stay falls short of what was advertised. We take your feedback seriously and will investigate the issues you encountered to ensure improvements are made. Your comfort and satisfaction are our top priorities, and we regret that we weren't able to provide you with the experience you were looking for. We hope you give us another chance in the future to exceed your expectations.

6/10 Okay

Lokencia

Liked: Staff & service
Disliked: Property conditions & facilities
the room wasn't clean
Stayed 1 night in Jan 2024
Response from Guest Relations Management on 19 Apr 2024
Dear Lokencia, I'm truly sorry to hear about your experience during your stay. Cleanliness is a non-negotiable standard, and it deeply concerns me that we fell short in delivering that to you. Please accept my sincere apologies for any inconvenience this may have caused. Rest assured, I will personally address this matter with our housekeeping team to ensure such lapses do not recur. Your feedback is invaluable to us, and we're committed to improving based on it. We genuinely hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
this is a surprise for us close to the Airport and a shuttle service and great price. great find front check in staff nice and user friendly happy happy
Stayed 1 night in Apr 2024

6/10 Okay

Patrick

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 7 May 2024
Dear Patrick, We appreciate you sharing your thoughts with us! We understand that your experience may not have been perfect, but your feedback is valuable to us as we continuously strive to improve our services. If there's anything specific you'd like to share about your stay, we'd love to hear it. Our team is dedicated to ensuring each guest has a memorable experience, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future!

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness
The air conditioner was extremely loud and woke us up repeatedly.
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 17 Apr 2024
Dear David,We're truly sorry to hear that your stay with us was disrupted by the loudness of the air conditioner. A peaceful night's rest is essential, and we understand how frustrating it can be when external factors interfere with that. Please know that we take your feedback seriously, and we'll be sure to address this issue promptly to ensure a more comfortable experience for our future guests. Your comfort is our priority, and we appreciate you bringing this to our attention. If there's anything else we can do to make amends for your inconvenience, please don't hesitate to let us know.

8/10 Good

Mark, Anchorage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in an industrial and homeless area with a low end status. That being said the property was well kept and we never felt unsafe. Very close to airport and airport shuttle
Stayed 1 night in Apr 2024
Response from Guest Relations Management on 15 Apr 2024
Dear Mark, We're thrilled to hear about your recent stay with us! Your feedback is invaluable to us as we continue to strive for excellence. It's fantastic to know that despite the surrounding area, you found our property well-maintained and your safety a top priority. Being conveniently close to the airport and offering shuttle services is just one of the many ways we aim to enhance your experience. We're grateful for your positive remarks and look forward to welcoming you back soon for another memorable stay!

8/10 Good

MYAT

Travelled with family
Liked: Amenities, property conditions & facilities
Nice and Quiet !
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello MYAT,We're delighted to hear you enjoyed the peaceful environment during your stay! Your feedback is valued as we strive to provide a comfortable experience for all our guests. Our team appreciates your kind comments and hopes to welcome you back soon for another relaxing stay.

8/10 Good

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little bit of an odor in the room but the room was very spacious
Stayed 1 night in Apr 2024
Response from Manager on 15 Apr 2024
Hello Marjorie, We appreciate your feedback on the room's size, and we apologize for any inconvenience caused by the odor experienced during your stay. Our team is continuously working to ensure all rooms are up to our standards. If there is anything else we can assist you with, please do not hesitate to reach out.

10/10 Excellent

ashleigh

Stayed 1 night in Apr 2024
Response from Guest Relations Management on 4 May 2024
Hi Ashleigh!Wow, what a fantastic rating! Your perfect score speaks volumes, even without a comment. We're thrilled to hear that you had such an exceptional experience with us. It's guests like you who make our job so rewarding. We're delighted that we were able to meet and exceed your expectations, and we can't wait to welcome you back for another memorable stay. Your satisfaction is our top priority, and we'll continue striving to make each visit as outstanding as the last. Thank you for choosing to stay with us, and we eagerly anticipate your next visit!