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Reviews of Best Western Plus Midwest Inn

2.5 out of 5
Best Western Plus Midwest Inn
4706 S 108th Street, Omaha, NE

Reviews

8.0

Very good

Rating 10 - Excellent. 439 out of 1004 reviews" "
Rating 8 - Good. 296 out of 1004 reviews" "
Rating 6 - Okay. 144 out of 1004 reviews" "
Rating 4 - Poor. 73 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Todd

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking lot of property was really bad, garbage everywhere, even by the front door which you think would be a no-brainer to clean. Also, signage from main road is contradictory as it looks like there is a restaurant spot for lease but makes it appear like it's hotel.
Stayed 2 nights in May 2024
Response from Manager on 17 May 2024
Hello Todd,We appreciate your feedback on your recent stay with us. Your comments regarding the parking lot and signage have been duly noted, as we strive to provide a pleasant experience for all our guests. We will address these matters internally to ensure improvements are made moving forward. Thank you for bringing this to our attention.

8/10 Good

Roz

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and easy to get in and out of. Good price
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Roz,We are delighted to hear that you found our hotel clean and easily accessible during your stay. Thank you for your positive feedback about our pricing. Should you have any future inquiries or require assistance, please reach out to our management team directly for further assistance.

10/10 Excellent

Barbara

Liked: Staff & service, amenities, property conditions & facilities
Great service, very nice pool area and hot tub. Safe, clean.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Barbara,We are delighted to hear that you enjoyed our excellent service and facilities during your stay. We strive to provide a safe and clean environment for all our guests to relax and unwind. Your positive feedback is greatly appreciated and we hope to welcome you back for another relaxing experience in the future.

10/10 Excellent

Stacie

Travelled with family and small children
Great pool Need more luggage carriers
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Stacie, We're pleased you enjoyed our pool. We appreciate your suggestion regarding luggage carriers and will share it with our team to consider for future improvements. Your feedback is valuable in helping us enhance our guest experience.

4/10 Poor

Katie

Disliked: Cleanliness, property conditions & facilities
There was crusty gunk on our headboard and I could tell someone just put the pillows there to hide it. It came off pretty easily so it would have wiped off easily. Breakfast was okay at best. Dining room was very messy. The staff seemed to be trying their best in their areas.
Stayed 1 night in May 2024
Response from Manager on 13 May 2024
Hello Katie, We appreciate your feedback on your recent stay with us. We apologize for the inconvenience you experienced and will address your concerns with our housekeeping and breakfast team for improvement opportunities. Our staff always strive to provide the best service possible, and we are glad you noticed their efforts. Your comments are valuable for helping us enhance our guest experience.

10/10 Excellent

Elvira

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I loved how welcoming it felt. The amenities were worth every penny I paid. I stayed 2 nights and was able to check in with no issues (quick check in process).
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Elvira,We are delighted to hear that you enjoyed the welcoming atmosphere and found our amenities to be valuable. It's great to know that you had a smooth and quick check-in experience during your two-night stay with us. Your feedback is appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
cleaner around the front doors. Could you move the smoking area so it is not located by the front door? I understand that you have to have an area but not ideal for your guest to walk through smoke to enter the building.
Stayed 1 night in May 2024
Response from Manager on 11 May 2024
Hello Daniel,Thank you for your valuable feedback regarding the cleanliness around the front doors and the location of the smoking area. We appreciate your input on ways we can enhance our guests' experience and will share your comments with the management for further consideration.

8/10 Good

Clara Hua-Cin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not get housekeeping service in the first two days. Apparently housekeeping only comes to your room is you request it. After we spoke to the front desk, everything was fine.
Stayed 4 nights in May 2024
Response from Manager on 10 May 2024
Hello Clara Hua-Cin, We apologize for any inconvenience caused by the miscommunication regarding our housekeeping services. We always strive to accommodate our guests' needs promptly, and we are glad to hear that the situation was resolved once brought to our attention. Your feedback is valuable to us as we continue to improve our services for all guests in the future.

8/10 Good

Aaron

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 10 May 2024
Hello Aaron, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

6/10 Okay

Chad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Kids loved the pool. Lacked water pressure in the shower. Good breakfast selection.
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Chad, We are thrilled to hear that your kids enjoyed the pool and that you found our breakfast selection to your liking. Thank you for your feedback regarding the water pressure in the shower; we appreciate all comments as we strive to enhance our guests' experiences. We hope to welcome you back soon!

6/10 Okay

Gerald

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property needed to have a deep cleaning and needed to be updated.
Stayed 2 nights in May 2024
Response from Manager on 7 May 2024
Hello Gerald,We appreciate your feedback and will share it with our management team for their consideration on future improvements. Thank you for staying with us.

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and delicious breakfast.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Chris,We are thrilled to hear that you enjoyed our cleanliness and breakfast offerings during your stay. Your satisfaction is our priority, and we appreciate your feedback. We hope to welcome you back in the future for another exceptional experience.

8/10 Good

Laura

Travelled with family
Liked: Staff & service
Dated facility with no working ice machine and front desk unable to help with heating thermostat issues ( no one available after hours)
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Laura, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable and will be shared with the team for improvement. For any future stays, feel free to reach out to our management team with any concerns to ensure a more comfortable experience.

10/10 Excellent

Gary and Pam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🙂
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Gary and Pam,Thank you for sharing this rating, and we welcome you to visit us again anytime!

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, amenities
The outside property was a bit dated and needs a facelift .. However the inside I thought was very nice and remodeled .. Great place at an affordable price .
Stayed 4 nights in Apr 2024
Response from Manager on 28 Apr 2024
Hello Larry,We appreciate your feedback on enjoying our remodeled interiors at an affordable rate. Thank you for staying with us and taking the time to share your thoughts on our property. We continually strive to provide a pleasant stay for all our guests.

10/10 Excellent

Stephanie

Travelled with partner
Very peaceful stay and comfortable beds! Would def stay here again!
Stayed 5 nights in Apr 2024
Response from Manager on 28 Apr 2024
Hello Stephanie,We're thrilled to hear you enjoyed a peaceful stay and found our beds comfortable! We look forward to welcoming you back in the future for another great experience at our hotel.

10/10 Excellent

Casandra

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel for the pool for our children. Our dog however wishes there were more places to go potty. The hotel itself is nice but the area around it is a more grimey part of Omaha. Not a horrible location, but don’t expect beauty around the hotek
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Casandra, We are pleased to hear that your children enjoyed the pool during your stay. We appreciate your feedback regarding the limited outdoor space for your dog. Our location offers a diverse experience that reflects the character of Omaha. Thank you for choosing our hotel, and we hope to welcome you back for another pleasant stay.

10/10 Excellent

Dennis

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came with our kids and grandkids and they put us all on the same floor which was awesome. They loved the pool and breakfast was great.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Dennis,We are delighted to hear that your family enjoyed your stay with us, especially the convenience of being on the same floor and the pool facilities. It's wonderful to know that breakfast met your expectations. Your satisfaction is important to us, and we hope to welcome you all back for another enjoyable stay.

6/10 Okay

Patrick

Liked: Cleanliness
Disliked: Property conditions & facilities
Breakfast in the morning wasn’t completely ready by 6:30 when it started at 6. In general the hotel felt old and a bit run down.
Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Patrick, We appreciate your feedback and apologize for any inconvenience caused during your stay. We have noted your comments regarding breakfast timing and will address this with our team. As for the hotel's appearance, we continuously strive to maintain and improve our facilities to enhance our guests' experience. Thank you for bringing this to our attention.

2/10 Terrible

Jermiah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Jermiah, We're sorry to hear you rated your experience with us poorly. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your opinion and would appreciate the opportunity to address any issues you encountered.

8/10 Good

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Elaine,We are thrilled to hear you enjoyed your stay! Please feel free to reach out to us directly if you have any further comments to share. We look forward to welcoming you back in the future!

6/10 Okay

Kendra

Liked: Staff & service
Is always our go to motel when in town. Was a little disappointed this last time due to the bed being uncomfortable and the got tub being broken. But it always has a great breakfast and friendly staff.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Kendra, We appreciate your loyalty and feedback on your recent stay. We're glad you enjoyed our breakfast and friendly staff. For any future concerns, please do not hesitate to reach out to our management team directly so we can address them promptly.

10/10 Excellent

Amanda

Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Amanda,We are delighted to hear that you had an excellent experience with us! Please feel free to reach out to us if there is anything else we can assist you with.

8/10 Good

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful but the property is showing a little wear. The outside entry could use a power wash, or at least swept, some flowers. Had fun.
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello Laura,We appreciate your compliments regarding our exceptional staff members. Your feedback on the property's upkeep is noted, and we thank you for bringing it to our attention. We're delighted to hear you had a fun stay and hope to welcome you back for an even more enjoyable experience.

8/10 Good

Brianna

Stayed 1 night in Apr 2024
Response from Manager on 6 May 2024
Hello Brianna,We're thrilled to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

4/10 Poor

Jeffrey Ray

Liked: Cleanliness, staff & service
Kids running thru hallways all night and letting doors slam till 1 in the am
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Jeffrey Ray, We apologize for any disturbance caused during your stay with us. Our team values all feedback, which helps us improve our guests' experience. Please contact our management directly to discuss this matter further. Thank you for bringing this to our attention.

4/10 Poor

Madison

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Madison, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly to discuss any specific issues you encountered during your stay so we can address them accordingly. We value your feedback and strive to provide exceptional service to all our guests.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Teresa,We are thrilled to hear you had a fantastic stay with us! Please do consider us for your next visit.

6/10 Okay

Wynter

The room was not very clean. The mattresses were old and saggy. The curtains did not cover the window properly. The decor is long overdue for updating. Probably would not stay again.
Stayed 2 nights in Mar 2024
Response from Manager on 12 Apr 2024
Hello Wynter, Thank you for sharing your feedback with us. We appreciate your input regarding the cleanliness and room condition. We take all guest comments seriously and will share your review with our team for improvement. It's regrettable to hear that our accommodations did not meet your expectations this time. We hope you will consider staying with us again in the future.

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Only one thing keeps this from being a 5-star review...the citrus soap, shampoo, and conditioner.
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Dave,We appreciate your feedback and apologize for any inconvenience caused by the toiletries provided. We value your input and will share your comments with our team for future improvements. Thank you for staying with us.

2/10 Terrible

Ashley

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Don't even know where to start! The smell of chlorine was horrendous as soon as you walk in. Made it hard to breath and burns your eyes. We thought maybe it was just the main floor and it will get better when we get to our room. Well, we get to our room and it's just gross. You can tell nothing was wiped down. There was even pee on the back of the toilet! Smudges everywhere, and not to mention, the nasty smell that was coming from the drains. It smelled like rotten eggs! I travel with hand cleaning wipes, so I just wipe the stuff off, even the pee. My husband turns the water on and it helps with the gross smell. So, whatever, we just make it work. Things are fine the first 2 nights that we are here for. Well, the 3rd night, about 11pm, our hotel neighbor almost dies. Yes, truly, she almost died. We had to call the police. And this isn't even all of the details. They were running up and down the hall nude. The female was trying to get away from the guy who was trying to hurt her. The hotel wouldn't even give us a full refund, unless we checked out 3 days before our check out date. We didn't have the funds to go to another hotel because we spent our money to book the hotel we were already at! Plus, we have 2 special needs children. It doesn't work that way, to just up and leave without having a backup plan. Plus, we had a family reunion on Friday, so we couldn't just leave town to go back home. We drove 10 hours. We can't do that off of 3-4 hours of sleep.
Stayed 5 nights in Apr 2024
Response from Manager on 9 Apr 2024
Hello Ashley, Thank you for sharing your feedback with us. We regret to hear about your experience and apologize for any inconvenience caused. We take all guest concerns seriously and encourage you to reach out to our management team to discuss this matter further. Your comfort and safety are our top priorities, and we are committed to addressing any issues promptly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Dana

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Really nice facility. I wish I knew about the bracelet requirement for the pool.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Dana, We appreciate your kind words about our facility. For future visits, we recommend checking all our amenities' guidelines beforehand for a seamless experience. Your feedback helps us enhance our guests' stay.

10/10 Excellent

Dave

Stayed 2 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Dave,We're joyful to hear you had a wonderful stay at our hotel! If you have any more insights to share from your experience, please reach out to us directly so we can further enhance your future visits. We look forward to welcoming you back soon!

10/10 Excellent

Ron

Liked: Amenities
Easy to find from 80, good rates, decent breakfast, clean rooms and nice bathroom.
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Ron,We're delighted to know you found our location convenient and enjoyed our breakfast offerings, clean rooms, and bathrooms. It's great to hear you had a positive experience during your stay with us. Thank you for the feedback, and we hope to welcome you back in the future.

6/10 Okay

Vicki

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello Vicki, We appreciate you choosing our hotel for your stay. If you have any concerns or feedback you'd like to share, please don't hesitate to contact us directly. We hope to welcome you back soon for an improved experience.

4/10 Poor

Betty

Stayed 1 night in Mar 2024
Response from Manager on 20 Apr 2024
Hello Betty,We are sorry to hear that your experience did not meet your expectations. Please reach out to our team to provide further details so we can address any concerns you may have. We value your feedback and hope to have the opportunity to welcome you again in the future.

6/10 Okay

Nolee

Ok
Stayed 5 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Nolee, We appreciate you taking the time to share your feedback with us. Your comments are valuable in helping us improve our services for future guests. We encourage you to reach out to our management team directly to further discuss your concerns. Thank you for choosing to stay with us.

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 2 nights in Mar 2024
Response from Manager on 29 Mar 2024
Hello Philip,We are delighted to hear that you enjoyed our breakfast offerings during your stay. We strive to provide a variety of options to cater to all tastes. Your feedback is appreciated for future enhancements to our services.

10/10 Excellent

Guadencia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
It’s a bit old building but it was friendly and nice staff dignity will come back
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Guadencia, We're glad you found our staff friendly during your stay! We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay and our kids love the pool. We go once a year and it’s our nice get away
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jennifer,We are delighted to hear that you and your family enjoyed your stay with us, especially the pool area. It's wonderful to hear that you have made our hotel a part of your yearly getaway tradition. We appreciate your continued loyalty and look forward to welcoming you back for another memorable stay.

6/10 Okay

Nolee

Stayed 4 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Nolee,We're sorry to hear that your experience fell short of your expectations. Please don't hesitate to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address them.

6/10 Okay

Shayla M

Travelled with family and small children
I didn’t like that they didn’t cap off the pool. There were too many people in the pool and it was unsafe. This was the whole reason we went to that hotel. No staff was in there watching either. It was swim at your own risk.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Shayla M, We thank you for sharing your experience with us. We encourage all guests to follow pool safety guidelines. We'll share your feedback with our team for future improvements.

8/10 Good

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the pool area for our child…but the air in the pool room was cold which made it unfavorable because the pool is not very deep so half of an adults body is out of the pool at least and with being wet it made it a tad uncomfortable. Room was decent. Shower water did not get very warm and pressure was light.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Kendra, We appreciate your feedback on the pool area and room. Our team will look into the temperature control in the pool room for future improvements. Thank you for bringing the shower water temperature and pressure to our attention as well, we will address this with our maintenance team to ensure a comfortable stay for all our guests.

8/10 Good

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool for the kids
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Angela,We appreciate your feedback about the pool for kids and will share it with our team for future improvements. If you have any more comments or suggestions, please feel free to reach out to us. Thank you for staying with us.

10/10 Excellent

Travis

Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Hello Travis,We are delighted to hear that you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another excellent experience!

4/10 Poor

Katie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We took our kiddos for a quick overnight to see the zoo and children’s museum. It looks like they’ve done some updates to the property but it’s still lacking quality: wallpaper peeling off walls, moldy ceiling tiles, ceiling tiles falling down, zero water pressure, limited towels, we had something smeared on our bathroom and bedroom wall, the pool area had wads of hair and we saw some bird feathers which was odd, one of our queen mattresses seemed in decent condition but the other was completely broken down. It was fine for an overnight, but I would never stay here again.
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Katie, We appreciate you taking the time to share your feedback with us. We've noted your comments and will address them with our team. Should you have any further concerns, please feel free to reach out to our management team directly. Your insights are valuable as we strive to enhance the guest experience.

6/10 Okay

Virginia

Stayed 1 night in Feb 2024
Response from Manager on 14 Mar 2024
Hello Virginia, We appreciate you choosing to stay with us and hope you had an enjoyable experience overall. If there is anything specific you would like to share about your stay, please don't hesitate to contact us directly. We value your feedback and look forward to welcoming you back in the future.

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Manager on 14 Mar 2024
Hello Lee, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Susan

Travelled with family and small children
Adamant instructions at check in about pool usage to only see multiple people bring in alcohol and adults get way to rowdy for a kid play area! Housekeeping has no respect for boundaries and privacy as they just walk in UNANNOUNCED and take ALL the towels, wash clothes and hand towels. The the boujee egg attempt for breakfast was just disgusting!
Stayed 2 nights in Mar 2024
Response from Manager on 14 Mar 2024
Hello Susan, We appreciate your feedback and apologize for any inconvenience. We take guest privacy seriously and will address the issue with our housekeeping team. Rest assured, we value your input to enhance future experiences.

10/10 Excellent

Zahnae

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Manager on 12 Mar 2024
Hello Zahnae,We appreciate your feedback and are glad to hear you enjoyed your stay. Our team strives to provide exceptional service to all our guests. Should you have any concerns in the future, please don't hesitate to reach out so we can address them promptly.