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Reviews of Sheraton Oklahoma City Downtown Hotel

4 out of 5
Sheraton Oklahoma City Downtown Hotel
1 N Broadway Ave, Oklahoma City, OK

Reviews

8.8

Excellent

Rating 10 - Excellent. 611 out of 1007 reviews" "
Rating 8 - Good. 217 out of 1007 reviews" "
Rating 6 - Okay. 94 out of 1007 reviews" "
Rating 4 - Poor. 48 out of 1007 reviews" "
Rating 2 - Terrible. 37 out of 1007 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alonzo

Travelled with partner
Liked: Amenities
Desk clerks were okay but , rest of staff was polite and courteous. And establishment was extremely clean
Stayed 1 night in Apr 2024

8/10 Good

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were very kind and attentive!
Stayed 1 night in May 2024

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the room and amenities. It was clean and quiet. I highly recommend staying at this hotel.
Stayed 1 night in May 2024

10/10 Excellent

Kaden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the thunder game. Not even a 10 minute walk to Paycom Center
Stayed 1 night in Apr 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Sheila

Travelled with family
Liked: Property conditions & facilities
Our stay was wonderful!
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Phillip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall nice property, rooms are a bit dated and bathrooms on smaller side as compared to similar hotels in classification. Convenient to downtown and areas are walkable. Overall nice property would stay at again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean property
Stayed 1 night in May 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay!
Stayed 1 night in May 2024

8/10 Good

Sean

Disliked: Staff & service
Lacks maintenance in rooms, things are a little beat up. Not a typical Sheraton
Stayed 1 night in May 2024

6/10 Okay

Liz

Travelled with family and small children
Liked: Staff & service, amenities
The lobby was beautiful, clean and welcoming. The double room was a room with 2 DOUBLE beds not double queen beds like most hotels. Trying to get moved was a headache and we ended up in 4 different rooms before it was figured out by the manager. For the price I would have expected the rooms to be more updated than they were. Bathrooms were very small and poorly patched in several areas. The beds were comfortable and the king rooms were spacious, but with no seating other than the bed and a desk chair.
Stayed 2 nights in May 2024

10/10 Excellent

Becca

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Albert

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay. A little outdated in the rooms but they were comfortable.
Stayed 1 night in May 2024

8/10 Good

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly.
Stayed 2 nights in Apr 2024
Response from Jordan - Front Desk Supervisor on 4 May 2024
Good afternoon, Holly, and thank you for leaving a review of your recent stay with us. We always appreciate receiving feedback from our guests and we will utilize yours to improve the comfort and quality of the guest experience. Thank you again for taking the time out of your day to leave a review, and we hope to serve you again in the future!

8/10 Good

Jodi, Goddard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk to the Memorial Marathon
Stayed 1 night in Apr 2024
Response from Jordan - Front Desk Supervisor on 4 May 2024
Good afternoon, Jodi, and thank you for leaving a review of your recent stay with us. We always appreciate receiving feedback from our guests and we will utilize yours to improve the comfort and quality of the guest experience. Thank you again for taking the time out of your day to leave a review, and we hope to serve you again in the future!

10/10 Excellent

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Apr 2024
Response from Jordan - Front Desk Supervisor on 4 May 2024
Good afternoon, Monica, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown easy to get around, and walk pretty much anywhere, very close to bricktown
Stayed 2 nights in Apr 2024
Response from Jordan - Front Desk Supervisor on 4 May 2024
Good afternoon, Justin, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

8/10 Good

Jose

Travelled with family
Liked: Staff & service, property conditions & facilities
The rooms could use some updating. Location, staff, and price are the best.
Stayed 3 nights in Mar 2024
Response from Jordan - Front Desk Supervisor on 4 May 2024
Good afternoon, Jose, and thank you for leaving a review of your recent stay with us. We always appreciate receiving feedback from our guests and we will utilize yours to improve the comfort and quality of the guest experience. Thank you again for taking the time out of your day to leave a review, and we hope to serve you again in the future!

10/10 Excellent

Debbie

Liked: Staff & service, property conditions & facilities
Front desk was very friendly and professional.
Stayed 1 night in Apr 2024
Response from Guest Services - Sheraton OKC Downtown on 4 May 2024
Good afternoon, Debbie, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the OK bombing memorial and restaurants
Stayed 3 nights in Apr 2024
Response from Guest Services - Sheraton Downtown OKC on 4 May 2024
Good afternoon, Wayne, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

10/10 Excellent

Yao Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place, I booked for 3 times when I visited Oklahoma City, would definitely stay here next time.
Stayed 1 night in Apr 2024
Response from Guest Services - Sheraton Downtown OKC on 4 May 2024
Good afternoon, Yao Jen, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

6/10 Okay

Richard, Oakland

Business traveller
Liked: Staff & service
We had to move our room due to a sewer issue and the new room was old.
Stayed 2 nights in Apr 2024
Response from Jordan - Front Desk Supervisor on 4 May 2024
Good afternoon, Richard, and thank you for leaving a review of your recent stay with us. We always appreciate receiving feedback from our guests and we will utilize yours to improve the comfort and quality of the guest experience. Thank you again for taking the time out of your day to leave a review, and we hope to serve you again in the future!

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Apr 2024
Response from Guest Services - Sheraton OKC Downtown on 4 May 2024
Good afternoon, Josephine, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

10/10 Excellent

Kristen

Stayed 2 nights in Apr 2024

10/10 Excellent

Tim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was particularly HELPFUL & FRIENDLY! The Sports bar was fun w/ a good assorment of food/drinks
Stayed 2 nights in Apr 2024
Response from Guest Services - Sheraton OKC Downtown on 4 May 2024
Good afternoon, Tim, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

10/10 Excellent

Melisa, Republic

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Shannon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Apr 2024
Response from Jordan - Front Desk Supervisor on 4 May 2024
Good afternoon, Shannon, and thank you for leaving a review of your recent stay with us. We always appreciate receiving feedback from our guests and we will utilize yours to improve the comfort and quality of the guest experience. Thank you again for taking the time out of your day to leave a review, and we hope to serve you again in the future!

10/10 Excellent

Martin

Stayed 1 night in Apr 2024

10/10 Excellent

Sadon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services - Sheraton OKC Downtown on 4 May 2024
Good afternoon, Sadon, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

10/10 Excellent

Norma, denver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking in garage
Stayed 2 nights in Apr 2024
Response from Guest Services - Sheraton Downtown OKC on 4 May 2024
Good afternoon, Norma, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

10/10 Excellent

Victor

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Short distance to Bricktown.
Stayed 1 night in Apr 2024
Response from Guest Services - Sheraton OKC Downtown on 4 May 2024
Good afternoon, Victor, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

10/10 Excellent

Miracle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 1 night in Apr 2024
Response from Guest Services - Sheraton OKC Downtown on 4 May 2024
Good afternoon, Miracle, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

6/10 Okay

Glenn

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Jordan - Front Desk Supervisor on 4 May 2024
Good afternoon, Glenn, and thank you for leaving a review of your recent stay with us. We always appreciate receiving feedback from our guests and we will utilize yours to improve the comfort and quality of the guest experience. Thank you again for taking the time out of your day to leave a review, and we hope to serve you again in the future!

10/10 Excellent

Briggette

Travelled with family, Travelled with partner
Liked: Amenities
Very nice and clean!
Stayed 1 night in Apr 2024
Response from Guest Services - Sheraton OKC Downtown on 4 May 2024
Good afternoon, Briggette, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

10/10 Excellent

Senaida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Bricktown and very cozy room
Stayed 2 nights in Mar 2024
Response from Guest Services - Sheraton OKC Downtown on 4 May 2024
Good afternoon, Senaida, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

10/10 Excellent

Vernet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Guest Services - Sheraton OKC Downtown on 4 May 2024
Good afternoon, Vernet, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

4/10 Poor

Tim

Business traveller
Disliked: Cleanliness, property conditions & facilities
The carpet in the “upgraded” room was stained, ottoman was stained (looked like a bottle of bleach was spilled on it) and the headboard had a star cut out of it….complete with scratch marks. Classy!
Stayed 2 nights in Mar 2024

8/10 Good

Janet, Seattle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Check-in staff was amazing!! Frankly low rating the drains in this old building are slow. And check out was abrupt/curt.
Stayed 3 nights in Mar 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Quiet inside and out. Clean lobby and rooms. Walking distance to Paycom and Bricktown. We had a great experience, would stay again!
Stayed 1 night in Mar 2024

8/10 Good

Mary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 1 night in Mar 2024

10/10 Excellent

Marina

Stayed 1 night in Mar 2024
Response from Guest Services - Sheraton OKC Downtown on 4 May 2024
Good afternoon, Marina, and thank you for leaving a review of your recent stay with us here at the Sheraton Hotel in Downtown OKC! We appreciate the feedback and we look forward to having you stay with us again in the future!

6/10 Okay

Kathy

Travelled with partner
Disliked: Amenities, property conditions & facilities
The uniqueness was it was right down town, but the hotel is old and dark. Rooms are not well lit, bathroom is extremely small. Beds are comfortable. Staff was nice but check-in was rushed. The pool was closed for the season but that wasn’t noted in hotel information prior to reservation, so that was disappointing.
Stayed 2 nights in Mar 2024

4/10 Poor

Jennifer

Travelled with family
I wasn’t able to stay, I booked the wrong date. However, she was very pleasant.
Stayed 1 night in Mar 2024

4/10 Poor

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs an upgrade for sure
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia, Sterling

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well lit and safe. We had zero problems walking back from Bricktown after dark. Parking in the hotel garage was easy and cheap. Rooms are quiet and extravlarge. Very quiet and comfortable. We paid the extra 5.00 per person for breakfast. Definately worth it. We had drinks at the bar. Top notch!
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities
Everyone was so nice and the rooms were very clean! Only thing was the comforters are SUPER thin, so bring an extra blanket if you have a tendency to get cold!
Stayed 1 night in Mar 2024

8/10 Good

Ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quality hotel, would stay again if in OKC and looking to stay downtown.
Stayed 2 nights in Mar 2024

10/10 Excellent

Darla

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is nice.
Stayed 1 night in Mar 2024