Café

Reviews of Kimpton Hotel Theta, an IHG Hotel

4 out of 5
Kimpton Hotel Theta, an IHG Hotel
790 Eighth Ave., New York, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 204 out of 302 reviews" "
Rating 8 - Good. 61 out of 302 reviews" "
Rating 6 - Okay. 25 out of 302 reviews" "
Rating 4 - Poor. 3 out of 302 reviews" "
Rating 2 - Terrible. 9 out of 302 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very confortable and new.
Stayed 7 nights in May 2024
Response from Kimpton Hotel Theta on 16 May 2024
Thank you for the awesome 5/5 rating, George. It brings joy to know that your stay was comfortable and hope to welcome you back soon.

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- large rooms.
Stayed 7 nights in May 2024
Response from Kimpton Hotel Theta on 16 May 2024
Thank you for taking the time to give us your feedback, Douglas. We are pleased to know our prime location and spacious room made your stay memorable. We hope we get welcome you back in the future!

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

rosemarie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
the rooms are very clean,much daylight coming in,for ny spacy rooms,friendly technicians,comfortable beds,convenient the connecting doors if you are with friends or family, The breakfastsystem with Carnegi restaurant/cafe is fantastic!!! The emplyees at the desk were not kindly and don't have no patience with guest .some guest having a long trip behind.
Stayed 7 nights in Apr 2024
Response from Kimpton Hotel Theta on 13 May 2024
Thank you for noticing our efforts to maintain clean and spacious rooms flooded with natural light. We're glad you found our technicians friendly and appreciated the comfort of our beds. However, We're truly sorry to hear about your experience with our front desk employees. Providing excellent customer service is our priority, and we apologize for any lack of patience you encountered. We will make sure to review this matter with our team members to ensure it doesn’t happen again

10/10 Excellent

lubo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice and clean. The property location is very convenient to walking to many locations. The staff was extremely friendly and helpful. The mattresses and pillows are extremely comfortable. If i have to give anything constructive, I didnt love that the shampoo and body wash are the large refillable pumps. I much prefer the individual smaller ones only because its more sanitary. Overall, This is my go to hotel for NYC.
Stayed 2 nights in May 2024
Response from Kimpton Hotel Theta on 12 May 2024
We're thrilled to hear that you had such a positive experience during your stay! Your compliments about our room cleanliness, convenient location, friendly staff, and comfortable amenities mean a lot to us. We appreciate your feedback about the shampoo and body wash dispensers and will take it into consideration as we strive to continually improve our services. We look forward to welcoming you back as your go-to hotel in NYC!

10/10 Excellent

Glenn, Williamstown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were very friendly and helpful Great property overall
Stayed 3 nights in May 2024
Response from Kimpton Hotel Theta on 12 May 2024
We're delighted to hear that you had a wonderful experience with our staff and found our property to your liking! Providing excellent service and a pleasant stay is our top priority. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Graham, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Kimpton Hotel Theta on 12 May 2024
Thank you for the awesome rating, Graham. It is a pleasure to know you enjoyed your stay with us and hope to welcome you back in the future.

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
PROS: Hotel has been recently remodeled and looks almost new. Finishes are modern. Bed was comfortable. Bathroom was well apportioned with an actual door (not one of the trendy barn doors). Curtains were near blackout. Large Smart TV. Nice refrigerator. Decent closet space. Location is adjacent to one subway line’s stop and a block away from another line’s stop giving easy access to the entire island. It’s also a quick walk to Times Square (don’t stay on Broadway if you want to fall asleep) and a there’s plenty of dining options within a few blocks. Communication with the hotel was easy via text and they were really helpful stowing luggage for us. CONS: Some minor annoyances like sticky closet doors, and a buggy TV were specific to the room and hopefully they work those out. While the location is great for a lot of things, it is next to a fire station. A very busy fire station. If you’re on a high floor or possibly on the back side of the hotel, it might not be a problem but the sound insulates windows in our lower floor room let a lot of the siren noise though. A mixed blessing was the noisy A/C unit. It is not a window unit but still was loud enough to make watching TV a challenge. It did help drown out the siren though.
Stayed 4 nights in May 2024
Response from Kimpton Hotel Theta on 7 May 2024
Thank you for your detailed and positive review! We're thrilled to hear that you appreciated our recent remodeling efforts and modern finishes, as well as the comfort of our beds and well-appointed bathrooms. It's great to know that our convenient location near subway stops and Times Square, along with the variety of dining options nearby, added to your experience. We're glad our communication via text and luggage assistance met your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay!

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2024
Response from Kimpton Hotel Theta on 6 May 2024
Thank you for the awesome 5/5 rating, Phillip. We are truly glad you enjoyed your stay with us and hope to welcome you back in the future!

10/10 Excellent

Dimitar

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 5 nights in May 2024
Response from Kimpton Hotel Theta on 6 May 2024
Thank you for taking your time to give us 5/5 rating, Dimitar. We are happy to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kimpton Hotel Theta on 6 May 2024
Thank you so much for 5/5 rating, Kaitlin. It was a pleasure having you as our guest and hope to welcome you back in the near future

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a perfect location for everything
Stayed 7 nights in Apr 2024
Response from Kimpton Hotel Theta on 6 May 2024
We're thrilled to hear that our location was perfect for your needs! Thank you for choosing us, and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Jody Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Theta on 6 May 2024
Thank you for the awesome 5/5 rating, Jody. It is a pleasure to know you enjoyed your stay with us and hope to welcome you back in the future.

10/10 Excellent

Celina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't say enough amazing things on this property, we were very happy with our stay here and will be back over the summer! Kudos to the front desk staff (Adupa I believe) made our stay absolutely perfect! She was so kind and helpful.
Stayed 1 night in Apr 2024
Response from Kimpton Hotel Theta on 1 May 2024
Thank you for your glowing review! We're thrilled to hear that you had such a wonderful stay with us and that our front desk staff, especially Adwoa, made your experience truly memorable. We'll be sure to pass along your kind words to her. We can't wait to welcome you back over the summer for another fantastic stay!

10/10 Excellent

diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location near Times Square with easy access by Subway from La Guardia Clean hotel with decent size rooms Although advised of our early arrival, impossible to have access to the room unless we agreed to pay an extra fee. Free coffee in the morning and 5 to 7 with free wine were nice perks
Stayed 2 nights in Apr 2024
Response from Kimpton Hotel Theta on 1 May 2024
Thank you for sharing your experience with us. We're glad to hear that you enjoyed our hotel's location near Times Square and found our rooms clean and spacious. However, we apologize for any inconvenience caused by the inability to access your room early without an additional fee. We'll take your feedback into consideration to improve our service. We're pleased that you appreciated the complimentary coffee in the morning and the wine during our evening social hour. We hope to welcome you back for another enjoyable stay in the future!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel on the fringe of the theater District.
Stayed 1 night in Apr 2024
Response from Kimpton Hotel Theta on 1 May 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay at our hotel, located on the fringe of the Theater District. We hope to welcome you back for another great stay in the future!

10/10 Excellent

Daishaun, Horizon City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Kimpton Hotel Theta on 28 Apr 2024
We appreciate your 5/5 rating, Daishaun. We are very glad to know you enjoyed your stay with us, Daishaun.

10/10 Excellent

Maria, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay. Great location.
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Theta on 28 Apr 2024
Positive review reply:"We're delighted to hear that you had a very comfortable stay with us and enjoyed our great location! It's always wonderful to know that our guests had a pleasant experience. Thank you for choosing to stay with us, and we hope to welcome you back again soon!"If you have any other reviews or questions, feel free to let me know!

10/10 Excellent

Elena

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. Most hotels that are pet friendly are not cat friendly but this one does. Amazing staff great coffee in the morning. Wine hour is nice but I didn’t always make it. Subway was right across the street. The rooms were beautiful. Overall very happy with my stay.
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Theta on 28 Apr 2024
We’re thrilled to hear that you loved your stay with us! We're proud to be both pet and cat friendly, and we're delighted that you and your furry friend felt welcome here. It's wonderful to know that you enjoyed our amazing staff, great coffee in the morning, and the beautiful rooms. We're glad you found our wine hour enjoyable, and we understand that it's not always possible to make it. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic stay in the future!

10/10 Excellent

Gwendolyn Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The king room was large and clean . Close to midtown- very easy to walk around to sights and close to trains. We received gift cards to Carnegie Diner, a block away, which saved us money for breakfast- an unexpected perk. There is a refrigerator in the room but no microwave- anywhere that I looked. The only negative is that our food on the 3rd floor was street side and the noise was quite loud- bar across the street open all-nighter, sirens and trucks. If you are a light sleeper you don’t want a lower level street side room. I would definitely stay there again and highly recommend it.
Stayed 5 nights in Apr 2024
Response from Kimpton Hotel Theta on 28 Apr 2024
Positive review reply:"We're thrilled to hear that you had a wonderful stay in our king room and enjoyed its spaciousness and cleanliness! It's great to know that our location made it easy for you to explore Midtown and access nearby attractions and trains. We're delighted that you appreciated the gift cards to Carnegie Diner and found it to be a valuable perk. Thank you for your feedback regarding the street-side noise on the 3rd floor; we apologize for any inconvenience this may have caused. We'll certainly take your comments into consideration to improve our guests' overall experience. We look forward to welcoming you back again soon!"

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 7 nights in Mar 2024
Response from Kimpton Hotel Theta on 28 Apr 2024
Thank you your 5/5 rating, Elizabeth. We are glad to know you enjoyed your stay with us.

8/10 Good

Catherine, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good
Stayed 3 nights in Apr 2024
Response from Joe on 25 Apr 2024
Delighted you loved your stay! Come back soon!

10/10 Excellent

Tiffany

Liked: Staff & service, property conditions & facilities
Great staff - clean rooms
Stayed 1 night in Apr 2024
Response from Joe on 25 Apr 2024
Thanks for the great review! Visit us again!

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience to everything. (Including metro) in the area is super convenient! I left it, you could open up the windows but the street could be a little noisy at night. Check-in was easy and the staff were professional and helpful. Each night there was a wine hour with a complimentary glass. Would definitely stay here again. Note - with fees and taxes (NYC standard) we paid about $250 - $275 total more than noted at booking (stayed 7 nights). This is not excessive, I'm just adding it in case it's helpful to someone else budgeting.
Stayed 7 nights in Apr 2024
Response from Joe on 25 Apr 2024
Thank you for sharing your experience! We're glad to hear you found our location convenient and enjoyed our wine hour. We apologize for any noise disturbances and appreciate your feedback. We hope to welcome you back soon!

8/10 Good

Lea, STOCKTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel staff were very friendly and helpful. The room was nice and clean but the air conditioning didn’t work which made for a very warm and uncomfortable environment.
Stayed 2 nights in Apr 2024
Response from Kimpton Hotel Theta on 22 Apr 2024
Thank you for your feedback! We're delighted to hear that our staff provided friendly and helpful service during your stay. We apologize for the inconvenience caused by the air conditioning issue. We're actively addressing this to ensure a comfortable experience for all our guests. We appreciate your understanding and hope to welcome you back soon for a flawless stay.

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, modern, stylish hotel. Staff was helpful and nice. Would come back!
Stayed 1 night in Apr 2024
Response from Kimpton Hotel Theta on 22 Apr 2024
We're thrilled to hear that you enjoyed your stay at our nice, modern, and stylish hotel! Thank you for your kind words about our helpful and friendly staff. We can't wait to welcome you back for another fantastic experience in the future!

10/10 Excellent

Madeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 4 nights in Dec 2023
Response from Kimpton Hotel Theta on 21 Apr 2024
Thank you for 5/5 rating, Madeline. We are glad our location was suitable for your stay. We hope to welcome you back in the near future!

8/10 Good

sohee, san jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kimpton Hotel Theta on 21 Apr 2024
Thank you for 4/5 rating, Sohee. We hope you enjoyed your stay with us and hope to welcome you back in the near future!

2/10 Terrible

David

Business traveller, Travelled with partner
Disliked: Staff & service
I hardly ever write reviews, and mostly only give positive star ratings. But Theta had the WORST service ever! So I had to warn you. I booked a room for a short night between connecting flights from Seattle to NYC and then to Israel. I only wanted a shower a couple of hours sleep, but paid them the full $300. I was supposed to arrive at 12am, but my flight to NY got delayed so I updated the hotel that I’ll arrive around 3am. Eventually the delay was 7 hours so I landed in NYC only at 7am, when my next flight boarding is at 10am!! Obviously I notified the hotel that I can’t arrive due to the time limit. The hotel service person was rude and didn’t even try to understand my situation. he insisted it’s none refundable! I asked for the manager who also was quickly to say that I can’t get a refund or partial refund since when I notified about the delay they “registered” the room for me which made my order non-cancelable!! They didn’t even offer a free room at another date. This outrageous behavior is unacceptable and I informed my HR and travel agent of my Tech company to remove Theta from any future planned booking of my ~200 employees that frequently come to NYC. If this behavior is when people have a real unplanned difficult event, I only assume the service in the hotel is bad / rude across the board. Think carefully before booking there!!
Stayed 1 night in Apr 2024
Response from Kimpton Hotel Theta on 21 Apr 2024
Thank you for taking the time to write us about your recent experience. Hotel Management team investigated your inquiry and found that you requested for same day cancellation without penalty. According to our cancellation policy, our guests need to notify the hotel within 48 hours from check-in date. Also, you reserved your reservation with non-refundable option. If you need further assistance, please reach out to us directly.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time in NYC. The Kimptom Hotel Theta was awesome. The beds were super comfy, the location is fantastic, close to so much, and the staff were great. We would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Theta on 19 Apr 2024
We greatly appreciate your thoughtful review, Jennifer. Thank you for mentioning our awesome services and if you need any further assistance, please feel free to reach out!

8/10 Good

Esther

Liked: Staff & service, property conditions & facilities
A nice place , clean and with good vibe . Like it !
Stayed 2 nights in Apr 2024
Response from Kimpton Hotel Theta on 19 Apr 2024
We are glad to know you enjoyed your stay with us, Esther. Thank you for sharing your feedback about our services and we hope to see you in the near future again.

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property located in a great area.
Stayed 3 nights in Feb 2024
Response from Kimpton Hotel Theta on 19 Apr 2024
Thank you for 4/5 rating, Juan. We are happy to know you enjoyed your stay with us. We hope to welcome you back in the future!

10/10 Excellent

HanJin, Mountain View

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Theta on 16 Apr 2024
Thank you for taking the time to rate us 5/5, Hanjin. We are glad to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, convenient to everything
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Theta on 19 Apr 2024
Thank you for 5/5 rating, James. We are happy to know you enjoyed your stay with us. We hope to welcome you back in the future!

6/10 Okay

Jan

Travelled with family
Liked: Cleanliness, staff & service
This property averaged 4 stars in reviews and while it was nice and the rooms were spacious, the little things that earn 4 stars were missing. For instance, coffe was only a complimentary for a few hours then you had to pay for it, cups in the rooms were paper, and the concierge didn’t get you a cab. While these things are insignificant they add up to a 3.5 star hotel.
Stayed 7 nights in Apr 2024
Response from Kimpton Hotel Theta on 14 Apr 2024
Thank you for taking the time to write us a review, Jan. We want to take this time to apologize for not meeting your expectations. Your feedback and suggestion will be used as a tool for the management to review. Thank you for staying with us

10/10 Excellent

Theodore, Pittsburgh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An outstanding property with an even better staff
Stayed 6 nights in Apr 2024
Response from Kimpton Hotel Theta on 14 Apr 2024
Thank you for taking the time to write us an awesome review, Theodore. We are glad to know our team members made your stay something special.

6/10 Okay

Neil, Caversham

N
Stayed 7 nights in Apr 2024
Response from Kimpton Hotel Theta on 19 Apr 2024
Thank you for 3/5 rating, Neil. We hope to welcome you back, so we can change 3/5 to 5/5!

10/10 Excellent

David

Stayed 2 nights in Jan 2024
Response from Kimpton Hotel Theta on 21 Apr 2024
Thank you for 5/5 rating, David. We are glad our room size and the location was suitable for your stay. We hope to welcome you back in the near future!

10/10 Excellent

Sumanth, Unionville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay friendly staff
Stayed 2 nights in Apr 2024
Response from Kimpton Hotel Theta on 9 Apr 2024
Thank you for taking the time to write us a review, Sumanth. It was a pleasure having you as our guest and appreciate your feedback. We hope we get to welcome you back in the near future!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Kimpton Hotel Theta on 10 Apr 2024
Thank you for the awesome 5/5 rating, Sara. We are pleased to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 Excellent

angela Paula

Stayed 6 nights in Mar 2024
Response from Kimpton Hotel Theta on 1 May 2024
Thank you for your awesome rating of 5/5, Angela. We are glad to know you enjoyed your stay with us and hope we can greet you again in the future

4/10 Poor

Yarah, Independence

Travelled with family
Disliked: Staff & service
I could t sleep well due to all the noise at night, it was very loud at all times. Also, the lady at the front desk that checked me in was very rude!
Stayed 3 nights in Apr 2024
Response from Kimpton Hotel Theta on 10 Apr 2024
We are very disappointed to know you did not enjoy your stay with us, Yarah. We would love the chance to get more information to restore your faith in our services, so please reach out to us directly.

10/10 Excellent

Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were able to check in early since a room was available. The room had the city view I hoped for as well.
Stayed 1 night in Apr 2024
Response from Hotel Theta on 10 Apr 2024
Thank you for the awesome 5/5 rating, Ellen. We are glad to know early check in service was available for you. We are happy to know you enjoyed your stay with us and hope to welcome you back in the future!

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved out r stay at the Kimpton Theta. The only thing I wish I wish I would have done was asked for a farthest room from the fire station. I’m a light sleeper and I’ve woken up several times each night because of their siren noise.
Response from Kimpton hotel theya on 7 Apr 2024
Thank you for the awesome and thoughtful review, Frances. While you enjoyed your stay with us, we apologize for noise interruption at night. We hope to welcome you back in the near future.

10/10 Excellent

Vadym

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Thank you. It's was wonderful.
Stayed 6 nights in Mar 2024
Response from Kimpton Hotel Theta on 7 Apr 2024
Thank you for taking the time to give us 5/5 rating, Vadym. We are glad you enjoyed your stay with us and hope to welcome you back in the near future.

8/10 Good

sammie

Travelled with family
Liked: Staff & service, property conditions & facilities
We had a great stay. The staff was so helpful and kind! The only down side was no dining. I was told they are working on it!
Stayed 4 nights in Mar 2024
Response from Joe on 25 Apr 2024
We're delighted you had a great stay and found our staff helpful and kind! We appreciate your feedback regarding dining and rest assured, we're actively working on it. Looking forward to welcoming you back soon!

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location. Staff and hotel great.
Stayed 3 nights in Mar 2024
Response from Kimpton Hotel Theta on 7 Apr 2024
Thank you for the awesome review, Raymond! We are happy to know you enjoyed your stay with us and hope to welcome you back in the near future.

10/10 Excellent

Bruce, Glenview

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the TV freezing up from time to time, everything else was excellent. How, watching TV was not my priority so I was otherwise extremely satisfied. It’s just that before bed when I watched the news the TV hesitating quite often was distracting. Highly recommend for cleanliness, convenience and services.
Stayed 3 nights in Mar 2024
Response from Kimpton Hotel Theta on 3 Apr 2024
Thank you for taking the time to write us a thorough review, Bruce. While you enjoyed most about hotel services, we are so sorry for the TV issue. Our team will address the issue to ensure it doesn’t happen again. It was a pleasure having you as our guest and hope to welcome you back in the near future!

10/10 Excellent

Jeriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A definite must stay if you’re looking for a charming boutique hotel in Manhattan within walking distance to just about everything with the subway and bus station nearby. The hotel even offered a car service to the airport which we had to pay for but I found a nice touch so we didn’t have the headache of having to call an Uber. It was a nice luxury vehicle too. The staff is very friendly, accommodating and professional from the daily room service staff, maintenance crew, front desk personnel, doorman, to management; everyone was courteous and made us feel welcomed every day of our stay with a friendly hello and good bye as we entered and exited the property. I can’t wait until their rooftop lounge is opened in May. I will be back just to enjoy that. It’s perfectly located near time square, broadway…..everything is close, that is one of the best parts about Kimpton Hotel Theta. My family accompanied me and it also turned out to be a great family hotel. I only gave the surroundings around the hotel four stars because of the occasional NYC squalor and disheartening increase in homelessness and vagrants. However, once you step into the hotel, you are transported into a totally different experience. Also, the television same to lag. I’m not sure it was the internet or because they were doing work to improve the experience. Just look out for that. There was complimentary tea and coffee from 7 to 9 with various continental breakfast options for purchase which was a nice touch.
Stayed 5 nights in Mar 2024
Response from Kimpton Hotel Theta on 31 Mar 2024
What a thoughtful and amazing review, Jeriel. Thank you so much for taking the time to write about our services and how you enjoyed your stay with us. We would love to welcome you back, so please reach out to us directly.

10/10 Excellent

Mary

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Kimpton Hotel Theta on 31 Mar 2024
Thank you for 5/5 rating, Mary! We are glad you enjoyed your stay with us and hope to welcome you back in the near future!