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Thanks Arielle for taking time out and providing valuable feedback about your recent stay at the Quality Inn. Your feedback is greatly appreciated and we hope to see you soon
10/10 Excellent
Yvette
Travelled with partner
15 May 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Bedroom part was clean but carpet was not. Former smoking room and the smell lingered. Bathtub/shower had large patch of mould on the ceiling and rust around drain. Sprinkler fire head was really rusty. Sink faucets were not in good shape and the plug did not work. Front desk staff were great. Breakfast was sad!
Yvette
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Yvette, Thank you for sharing your feedback with us. We appreciate your kind words about our front desk staff. Your comments regarding the room conditions have been noted for future improvements. Should you have any further concerns, please feel free to reach out to our management team. We hope to better serve you in the future.
Woke up several times by people/kids playing in hallway, had to confront after front desk at 1 am told me, "you called cause there is noise in the hallway" like I was bothering the staff. Breakfast is very weak on stock and selection,no OJ. Never going back there.
michael
Stayed 1 night in May 2024
Response from Manager on 4 May 2024
Hello michael,We sincerely apologize for any inconvenience caused during your stay. We encourage guests to report any disturbances to our team, and we will address them promptly. Your feedback regarding breakfast stock and selection will be shared with the relevant departments for improvement. We value your comments and hope for the opportunity to better serve you in the future.
Thanks Connie for taking time out of your busy schedule and providing feedback about your experience at the Quality Inn. Your feedback is very important to us and will help us to better guest experience.
10/10 Excellent
Shawn
20 Apr 2024
Shawn
Stayed 1 night in Apr 2024
Response from Manager on 10 May 2024
Hello Shawn,We're thrilled to hear you had a wonderful stay with us! We hope to welcome you back soon for another fantastic experience.
I felt very unsafe. The room smelled really bad. I didn't stay. I checked out immediately. I should have read the reviews before booking. Memphis is not safe anywhere. I had to drive to Arkansas to find a room for two nights. I lost a lot of money on this booking.
Gaylea
Stayed 2 nights in Apr 2024
Response from Denisha Jackson on 17 Apr 2024
Dear Gaylea, Thank you for taking time out and providing feedback about your stay at the Quality Inn. Let me the first to apologize that your stay was not as to your expectations. We value your feedback and will use this information to better guest experience.
Everything you should expect from a hotel experience. Not a single bad detail
Robert
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Robert,We are delighted to hear that you had a flawless stay with us. It's wonderful to know that we met your expectations in every aspect. Your feedback is truly appreciated, and we hope to welcome you back again in the future.
I still haven't received my 75$ deposit from when I stayed April 2 of this year
Quinsey
Stayed 1 night in Apr 2024
Response from Denisha Jackson on 8 Apr 2024
Thanks, Quinsey, for taking time out and providing feedback about your recent stay. All deposit is returned upon check out; the pending deposit is release please contact hotel if you need further assistance with this matter.
El personal súper grosero ..en el desayuno fatal tanta gente y solo una máquina de asear waffles
Nena
Stayed 2 nights in Apr 2024
Response from Denisha Jackson on 8 Apr 2024
Thanks Nena for taking time out and providing feedback about your recent stay I would like to apologize on the behalf of my entire team that your stay was not satisfactory. Your feedback is very important to us and will help us to better guest experience.
Very poor condition. Mildewed and messy caulking in shower, door handles fall off, gunk on carpet, sink cracked temperatures on sink reversed. Parking area did not feel safe. Only positive is it is easy to get to snd thete is a park nearby.
Charles
Stayed 1 night in Apr 2024
Response from Denisha Jackson on 7 Apr 2024
Thanks Charles for taking time out and providing feedback about your recent stay at the Quality Inn. I would like to apologize on the behalf of my entire stay that your experience was not to your satisfaction. Your feedback is greatly appreciated and will help us to better guest experience
Hotel was dirty, lining was old, thin and stained, pillows were old. Bathroom was dirty, sink was cracked. Buggers on the walls. Do not stay here!
Wilmer
Stayed 5 nights in Mar 2024
Response from Denisha Jackson on 6 Apr 2024
Thanks Wilmer for taking time out and providing valuable feedback let me apologize if your stay was not as satisfactory as you thought it should be. Your feedback is very important to us and will help us to better guest experience.
2/10 Terrible
Darren
Travelled with family, Business traveller
25 Mar 2024
Disliked: Amenities
I never stayed checked into the hotel. They rejected me at the door. Never received my refund
Darren
Stayed 1 night in Mar 2024
Response from Denisha Jackson on 30 Mar 2024
Thanks Darren, for taking time provide us with feedback from your recent stay at Quality INN Choice Hotel. On behalf of our entire staff, I apologize that your experience was anything less than satisfying. Please contact hotel directly regarding your reservation concerns. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us to continuously improve our customer service and property on a daily basis. In addition, please know that your comments and issues will be addressed by our staff. It is our hope that you will give us another opportunity to host you in our hotel in the future. All the best, GM
6/10 Okay
LaCresha
25 Mar 2024
LaCresha
Stayed 1 night in Mar 2024
Response from Manager on 15 Apr 2024
Hello LaCresha, We appreciate you choosing our hotel for your recent stay. We always aim to provide the best experience for our guests. Should you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back in the future.
There is not enough words of how ghetto this property is. When we pulled up we noticed a car that was parked with people sleeping in it… I thought strange but maybe they are waiting to get checked in. When we entered nobody greeted us for at least 5 mins. The worker appeared to live there with her gang banger appearing children ( they were on some form of social media taking pics of themselves with gang signs). When the worker finally came to the desk she wasn’t wearing any badge or ID to alert me that she was a worker. She asked if we have a reservation which I replied yes and gave her my last name. She quickly responded that no I didn’t have a reservation. I offered my ID and said maybe she didn’t know how to spell my last name. She responded curtly that there were only 6 reservations she knew how to spell. She finally mysteriously found it. The room she gave me was not what I reserved. Received 1 Queen bed payed for 1 king. We went back to desk and she gave us a new room. No I’m sorry or have a good stay nothing! I felt as if she was hating on me for bringing it to her attention. The room was not horrible certainly in disrepair. Not filthy but not clean. I kept my shoes on when walking on the floors. When we left early next AM several homeless people were eating the breakfast. My husband recommended we leave while our vehicle still had wheels. Upon leaving the people sleeping in the parking lot were folding blankets and stirring around. It’s clear they were perm there.
Brenda
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Brenda, We regret to hear about your experience and apologize for any inconvenience. We strive to provide a welcoming environment for all our guests. Your feedback is important to us and will be shared with the team for further review. Please feel free to reach out to the management team directly to address any concerns you may have encountered during your stay.
The room was nice, had plenty of space, good location, I felt safe staying here. Alicia was welcoming and helpful, the staff is all kind. It was a very nice stay.
Lindsay
Stayed 3 nights in Feb 2024
Response from Denisha Jackson on 5 Mar 2024
Thanks Lindsay for taking time out and providing positive feedback about your recent stay at the Quality Inn. Your feedback is valued and appreciated.
Thanks Gemya for taking time out and sharing feedback about your experience at the hotel. Your feedback is very appreciated and will help us to better guest experience.
Thanks Brandi for taking time and providing feedback about your recent stay at the Quality Inn. Your feedback will help us to better guest experience.
10/10 Excellent
Joseph
Travelled with family and small children
24 Feb 2024
Liked: Cleanliness, amenities
Nice and very comfortable
Joseph
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Joseph,Our primary aim is to give you a comfortable and accommodating experience, and we are incredibly pleased to hear of our success in this ambition. Thank you for your kind comments and review regarding our high standards of comfort and accommodation. I am glad that we were able to meet your expectations and we're all looking forward to your next visit!
Hello Judith,Thank you for choosing our hotel for your recent stay. We appreciate your time in leaving a rating. We encourage you to reach out to us directly if you have any specific feedback or concerns about your experience. We value your input and would love the opportunity to address any issues you may have encountered. We look forward to hearing from you.
6/10 Okay
Jacob
Business traveller
5 Feb 2024
Liked: Staff & service
Disliked: Cleanliness
Customer service was great. Breakfast was not, very mediocre and certainly not enough for everybody in the hotel to enjoy. The room was not that clean. Found hair all over the shower and sweat crystals all over the windowsill as if somebody used the AC to dry clothes. Not to mention the comforter smelled like another person.
Jacob
Stayed 7 nights in Jan 2024
Response from Denisha Jackson on 5 Feb 2024
Thanks Jacob for taking time out to provide valuable feedback about your recent experience at the Quality Inn your feedback is very important to us and will help us to better guest experience.
Thanks Jose for taking time out and providing feedback about your recent experience at the Quality Inn your feedback will help us to better improve guest experience.
6/10 Okay
Renee
27 Jan 2024
Renee
Stayed 1 night in Jan 2024
Response from Denisha Jackson on 28 Jan 2024
Thanks Renee for taking time out and providing feedback about your recent experience at the Quality Inn
Thanks Brenda for providing positive feedback about the employees at the Quality Inn your feedback is very important to us.
2/10 Terrible
Eduardo
24 Jan 2024
Eduardo
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Eduardo, We apologize for any dissatisfaction you experienced during your stay. We encourage you to reach out to us directly so we can address any concerns you may have had. Your feedback is valuable to us and we strive to improve our guests' experience. We hope to have another opportunity to welcome you back in the future.
The breakfast wasn't too good, you had to cook your waffles, and that was very time consuming, because that caused a line. There was not to choose from, no pastries, no cooked sausage and eggs. The drink machines were out of drinks most of the time. They only gave quarters in change.
Marilyn
Stayed 4 nights in Jan 2024
Response from Denisha Jackson on 23 Jan 2024
Thanks Marilyn for taking time out and providing feedback about your recent stay at the Quality Inn your feedback will help us to improve guest experience.
2/10 Terrible
Freedom
Travelled with family and small children, Business traveller
The smell of mariwuana was too strong, there were drunk peolpe outside of the hotel and it was very unsafe, the bedsheets were very but very dirty amd the cleaning staff were visibly high on something!! Never going back!!!
Freedom
Stayed 1 night in Dec 2023
Response from Manager on 23 Jan 2024
Hello Freedom, We apologize for any discomfort caused during your stay. Our goal is to provide a safe and enjoyable experience for all our guests. We take your feedback seriously and are addressing the concerns you've raised with our team. We appreciate you bringing this to our attention and hope you'll give us another chance to provide the exceptional service we strive for.
4/10 Poor
Alena
21 Jan 2024
Disliked: Property conditions & facilities
Okay
This is not a non smoking hotel. Weed and tobacco smoke everywhere. Room was comfortable enough besides the terrible smell.
Alena
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Alena, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Ensuring a comfortable environment for all our guests is of utmost importance to us. We will address the issues regarding smoke to maintain our non-smoking policy. We encourage you to reach out to our management team directly for further assistance.
4/10 Poor
Jessica
Travelled with family and small children
21 Jan 2024
Disliked: Staff & service, amenities
The area around doesn't feel safe.
Jessica
Stayed 1 night in Jan 2024
Response from Denisha Jackson on 21 Jan 2024
Thanks Jessica for taking time out and providing feedback about your experience at our hotel on the behalf of our entire staff I would like to apologize that your stay was not enjoyable. Your feedback will help us to improve guests experience.
Staff was very friendly checking in. However walls were paper thin. Guests above me were stomping on the floor until around 2am. Vehicles also in and out of the parking lot until late and were noisy.
reilly
Stayed 2 nights in Jan 2024
Response from Denisha Jackson on 13 Jan 2024
Thanks Reilly for taking time out and providing feedback about your experience at the Quality Inn your feedback is very important to us and will help us to improve guest experience.
Hello Meagan,Thank you for choosing our hotel for your stay. We are glad to hear that you had a good experience with us. If you have any further feedback or if there is anything we can improve upon, please don't hesitate to let us know. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future.
Hello Ashley,Thank you for choosing our hotel for your stay! We strive to provide exceptional service and ensure you have a wonderful experience. If there is anything else we can assist you with, please don't hesitate to reach out. We hope to welcome you back in the future.
The staffs was the best thing about this hotel, if not the best services I’ve ever received. They were so understanding and helpful!
Nhi
Stayed 1 night in Dec 2023
Response from Denisha Jackson on 29 Dec 2023
Thanks Nhi for taking time out and providing positive feedback about your recent experience with the hotel staff
6/10 Okay
Damien
28 Dec 2023
Disliked: Cleanliness, staff & service
Damien
Stayed 1 night in Dec 2023
Response from Denisha Jackson on 28 Dec 2023
Thanks, Damien, for taking time providing feedback about your recent experience at the hotel your revies is greatly appreciated. We look forward to using your feedback to better guest experience.
Hello Joey Pauline,We appreciate your recent stay at our hotel. If there is any feedback or specific concerns you would like to share with us, we would encourage you to reach out to us directly. We want to ensure that any issues you experienced are addressed and resolved. We hope to have the opportunity to welcome you back in the future for an improved stay.
8/10 Good
Keren
27 Dec 2023
Keren
Stayed 1 night in Dec 2023
Response from Denisha Jackson on 16 Jan 2024
Dear Karen thanks for taking time out to provide feedback about your recent stay at the Quality Inn your feedback will help us better guest experience.
10/10 Excellent
Joseph
Travelled with family, Travelled with family and small children, Travelled with partner
The first room they gave me had a pregnant roach on the bed, stained linen, and a door that didn't lock properly. Then 2nd had bloody linen that went deep as the mattress. They then called cops on me after I insisted on a refund. Not worth the savings.
Jerri
Stayed 2 nights in Dec 2023
Response from Denisha Jackson on 27 Dec 2023
Dear Jerri: Thank you for taking the time to provide us with feedback from your recent stay at Quality INN Choice Hotel. On behalf of our entire staff, I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible. Please know that your feedback is extremely valuable to us. Feedback such as yours assists us to continuously improve our customer service and property on a daily basis. In addition, please know that your comments and issues will be addressed by our staff. It is our hope that you will give us another opportunity to host you in our hotel in the future. All the best, GM
4/10 Poor
Amanda
Travelled with family
21 Dec 2023
Disliked: Property conditions & facilities
Worst hotel I've ever stayed in
The hotel was in the process of a remodel and it definitely needed it. The deadbolt on the door did not work, the tv didn't work, the bathroom was very outdated and I just felt uncomfortable overall. Also they had gated parking but they never shut the gate which defeats the purpose. Luckily it was just one night and we did not spend much time in the room. Hopefully after the remodel it will be better.
Amanda
Stayed 1 night in Nov 2023
Response from Manager on 23 Dec 2023
Hello Amanda, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate your understanding and will take your comments into consideration as we continue with our remodel. We hope to have the opportunity to welcome you back in the future for an improved experience.
2/10 Terrible
Alexander
Travelled with family, Travelled with pets
19 Dec 2023
Disliked: Staff & service, amenities
The hotel did not check me in because I had a cat with me. I had to look for another hotel late at night with tired family. When I made online reservation, it was saying pets friendly.
The receptionist did not make an attempt to contact the manager or recommend another place for us.
Alexander
Stayed 1 night in Dec 2023
Response from Manager on 22 Dec 2023
Hello Alexander, Thank you for sharing your recent experience with us. We apologize for any inconvenience you encountered during your stay. While we do strive to provide accurate information about our policies, we understand that this miscommunication caused frustration. We encourage you to reach out to our management team for further assistance or clarification regarding our pet policy. We appreciate your feedback and will use it to improve our guest services.
4/10 Poor
Andrea, Phoenix
19 Dec 2023
Andrea
Stayed 1 night in Dec 2023
Response from Manager on 10 Jan 2024
Hello Andrea, We are sorry to hear that your stay did not meet your expectations. We encourage you to reach out to us directly to provide more details about your experience so we can address any concerns. We value feedback from our guests and strive to continuously improve our services. Thank you for choosing our hotel and we hope to have the opportunity to exceed your expectations in the future.
this place was unsafe. people smoking marijuana at the door to emergency exit. there were stray dogs running around. questionable characters walking about. the staffs just don't care attitude. you are better off going elsewhere. not this place.
Jeffrey
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Jeffrey, Thank you for sharing your feedback with us. We take the safety and well-being of our guests very seriously. We apologize for any inconvenience you experienced during your stay. We encourage you to contact our management team directly so they can address your concerns further. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
10/10 Excellent
Jeremy
16 Dec 2023
Jeremy
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Jeremy,Thank you for choosing our hotel for your stay! We are delighted to see that you had a wonderful experience with us. We look forward to welcoming you back in the future!