Dining

Reviews of The Sphere Serviced Residences Managed by HII

3 out of 5
The Sphere Serviced Residences Managed by HII
136 Valero Street, Salcedo Village, Stratosphere Building, Makati, Manila

Reviews

9.0

Wonderful

Rating 10 - Excellent. 182 out of 307 reviews" "
Rating 8 - Good. 90 out of 307 reviews" "
Rating 6 - Okay. 19 out of 307 reviews" "
Rating 4 - Poor. 8 out of 307 reviews" "
Rating 2 - Terrible. 8 out of 307 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lloyd, Dee Why

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very reasonable for the price. Will stay here again. Very clean and staff were always willing to assist.
Stayed 2 nights in Apr 2024
Response from Allan Edison on 14 May 2024
Dear Mr. Lloyd,Thank you for your recent visit and for sharing your positive feedback with us. We are delighted to hear that you found our property to be a great value for the price and that you were pleased with the cleanliness of our facilities.It is wonderful to know that our staff was able to assist you during your stay, as providing exceptional service is a top priority for us. We appreciate your kind words and will be sure to pass along your compliments to our team members.We are thrilled to learn that you had an enjoyable experience with us and that you are considering staying with us again in the future. We look forward to welcoming you back and providing you with another pleasant stay.If there is anything we can do to enhance your next visit, please feel free to reach out to us directly. Thank you once again for choosing our hotel, and we can't wait to have you back.Warm regards,

10/10 Excellent

Cathy

Travelled with partner
Liked: Staff & service, amenities
Great customer service. Staff was always helpful and friendly.
Stayed 1 night in May 2024
Response from Allan Edison on 14 May 2024
Dear Ms. Cathy,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had a positive experience with our customer service team.Providing helpful and friendly service is a core value of our hotel, and we are thrilled to know that our staff members were able to assist you during your stay. Your kind words will be passed along to our team, as they take great pride in ensuring that all our guests have a pleasant and memorable experience.We appreciate your recognition of our efforts, and we look forward to serving you again in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Thank you once again for your kind words, and we hope to welcome you back soon.Warm regards,

8/10 Good

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, amenities
I loved staying here! The rooms were clean and the employees were friendly and attentive. I appreciated their recommendations and their location which is located around a bunch of walkable areas. There is also a laundry service behind the hotel which will deliver back to room for free! We will return :)
Stayed 5 nights in Jan 2024
Response from Allan Edison on 13 May 2024
Dear Ms. Chelsea,Thank you for your glowing review of your recent stay at The Sphere. We are delighted to hear that you loved staying with us and that our clean rooms and friendly, attentive staff contributed positively to your experience.It is heartening to know that you appreciated the recommendations provided by our team and found our central location convenient for exploring the surrounding walkable areas. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we are thrilled that we were able to meet your expectations during your time with us.Your feedback is truly appreciated as it serves as a testament to the hard work and dedication of our team in providing exceptional hospitality. We will make sure to pass on your kind words to our employees who made your stay special.We hope to have the pleasure of welcoming you back to The Sphere in the near future. Thank you once again for choosing to stay with us and for sharing your positive experience online.Warm regards,

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back for sure.
Stayed 3 nights in May 2024
Response from Allan Edison on 6 May 2024
Dear Valued Guest,Thank you for rating your recent stay with us a perfect 5 out of 5. Your positive feedback is greatly appreciated, and we are delighted to hear that you had a fantastic experience at our hotel.We strive to provide all our guests with exceptional service and a memorable stay, and it is wonderful to know that we met your expectations during your time with us. Your high rating motivates us to continue delivering top-notch hospitality to all our guests.We hope to have the pleasure of welcoming you back for another outstanding stay in the near future. Thank you for choosing to stay with us and for taking the time to share your rating.Warm regards,

8/10 Good

Ellen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check was easy and painless
Stayed 13 nights in Apr 2024
Response from Allan Edison on 23 Apr 2024
Dear Guest,Thank you for taking the time to rate your recent stay with us. We appreciate your feedback and are glad to see that overall, you had a positive experience at our hotel.We are always looking for ways to improve our services and facilities, so if there are any specific areas that you feel we excelled in or could enhance, please do not hesitate to share your thoughts with us. Your feedback is valuable to us in our ongoing efforts to provide exceptional experiences for all our guests.We hope to have the pleasure of welcoming you back in the future and exceeding your expectations on your next visit.Warm regards,

10/10 Excellent

VIRGILIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location. The street where the property is located is close to restaurants. My favorite restaurants is just walking distance from the condo.
Stayed 2 nights in Apr 2024
Response from Allan Edison on 8 Apr 2024
Dear guest,Thank you for your wonderful feedback regarding the excellent location of our property, specifically its proximity to a variety of restaurants. We are thrilled to hear that you found the street where our hotel is situated to be convenient and close to dining options that you enjoy, making your stay even more enjoyable.It's fantastic to know that your favorite restaurants are within walking distance from our hotel, allowing you to easily access delicious meals and culinary experiences during your visit. We understand the importance of having dining choices nearby, and we are delighted that our location met your expectations in this aspect.We appreciate your positive comments and are pleased that our property's surroundings added value to your overall experience. The convenience of having restaurants nearby is something we strive to offer to all our guests, and we are glad that you were able to take advantage of this during your stay.Thank you for sharing your thoughts with us and other travelers. We hope that you had a memorable time exploring the culinary scene near our hotel and that you were able to savor some delightful meals during your visit.If you have any future plans to return to the area, we would be honored to welcome you back for another pleasant stay. Feel free to contact us if there is anything we can assist you with or if you have any preferences for your next visit.Once again, thank you for choosing to stay with us and for highlighting the convenience of our location and its proximity to your favorite restaurants. We look forward to the opportunity of hosting you again in the future!Warm regards,

4/10 Poor

Val

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is not whatever they say I didn’t like it. I stay March 7-9. They try to charge everything as possible.
Stayed 1 night in Mar 2024
Response from Allan Edison on 30 Mar 2024
Dear Valued guests,I'm sorry to hear that you did not have a positive experience during your stay with us. We take all feedback seriously and will address your concerns with our team to ensure that we are providing the best service possible. If you would like to discuss your experience further, please feel free to reach out to us directly. Thank you for sharing your feedback with us.Regards,

10/10 Excellent

Roslyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grear
Stayed 2 nights in Mar 2024
Response from Allan Edison on 25 Mar 2024
Dear guest,Thank you for taking the time to rate your experience with us. We are delighted to see that you had a great stay at The Sphere. Your high rating is greatly appreciated, and we hope to welcome you back for another enjoyable visit in the future.Warm regards,

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of commercial district in Makati.
Stayed 3 nights in Mar 2024
Response from Allan Edison on 12 Mar 2024
Dear guest,Thank you for taking the time to rate your recent stay with us. We are delighted to see that you had a wonderful experience at our hotel and that you were satisfied with our services. Your perfect rating is greatly appreciated!We hope to have the pleasure of hosting you again in the future. If you have any feedback or special requests for your next visit, please feel free to reach out to us. We are here to make your stay even more memorable.Warm regards,

10/10 Excellent

Marilou, S SAN FRAN

Stayed 2 nights in Feb 2024
Response from Allan Edison on 25 Mar 2024
Dear guest,Thank you for taking the time to rate your experience with us. We are delighted to see that you had a great stay at The Sphere. Your high rating is greatly appreciated, and we hope to welcome you back for another enjoyable visit in the future.Warm regards,

10/10 Excellent

Maria

Liked: Property conditions & facilities
Location was great!!! Love that restaurants and malls are just a short distance away.
Stayed 3 nights in Feb 2024
Response from Allan Edison on 26 Feb 2024
Dear Ms. Maria,Thank you for your positive feedback! We're glad to hear that you enjoyed our convenient location with nearby restaurants and malls. We strive to provide a great experience for our guests, and it's wonderful to know that our location added value to your stay. If there is anything else we can assist you with in the future, please don't hesitate to let us know. We look forward to welcoming you back again soon!Regards,

8/10 Good

Anshu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Short stay, breakfast options very limited and can be improved
Stayed 1 night in Feb 2024
Response from Allan Edison on 18 Feb 2024
Dear valued guest,Thank you for taking the time to share your feedback with us. We appreciate your high rating and the opportunity to address your concerns about the limited breakfast options during your short stay.We regret that our breakfast offerings did not fully meet your expectations, and we will certainly take your comments into consideration as we continuously strive to improve our services. Your feedback is invaluable to us, and we will use it to make necessary enhancements to our breakfast options to better satisfy the diverse preferences of our guests.We hope that despite this, you were able to enjoy the other aspects of your stay with us. Your satisfaction is important to us, and we would love to have the opportunity to welcome you back for an improved experience on your next visit.Thank you once again for sharing your thoughts, and we look forward to the possibility of hosting you again in the future.Warm regards,

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed for one night. Friendly staff, great accommodation, coffee shop and restaurant next door. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from Allan Edison on 15 Feb 2024
Dear Valued guests,Thank you so much for taking the time to leave us a high rating! We are delighted to hear that you had an enjoyable stay with us. Our team works hard to provide a memorable experience for all our guests, and we are thrilled to know that we could meet your expectations.We hope to have the pleasure of welcoming you back for another outstanding stay in the near future. If there is anything specific you would like to highlight about your experience, please feel free to share it with us. Your feedback is invaluable to us as we strive to continuously improve our services.Once again, thank you for choosing to stay with us. We look forward to hosting you again soon!Warm regards,

10/10 Excellent

David, Woodbridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, super clean, comfortable room, and very walkable in a safe location.
Stayed 5 nights in Feb 2024
Response from Allan Edison on 15 Feb 2024
Dear Valued guests,Thank you so much for taking the time to leave us a high rating! We are delighted to hear that you had an enjoyable stay with us. Our team works hard to provide a memorable experience for all our guests, and we are thrilled to know that we could meet your expectations.We hope to have the pleasure of welcoming you back for another outstanding stay in the near future. If there is anything specific you would like to highlight about your experience, please feel free to share it with us. Your feedback is invaluable to us as we strive to continuously improve our services.Once again, thank you for choosing to stay with us. We look forward to hosting you again soon!Warm regards,

6/10 Okay

Tommy

Disliked: Amenities, property conditions & facilities
Overall it was a good stay. The front desk staff were very friendly and accommodating. Just an issue that one of the housekeeping staff forcibly tried to enter my room even with the bolts on, and when confronted, he said he was just instructed to clean up for check out this was literally a day after i first checked in, which meant i was still stayinf for another 2 nights
Stayed 3 nights in Feb 2024
Response from Allan Edison on 15 Feb 2024
Dear Mr. Tommy,Thank you for sharing your recent experience with us. We are pleased to hear that you found our front desk staff to be friendly and accommodating.We sincerely apologize for the inconvenience caused by the misunderstanding with our housekeeping staff. Please be assured that we take such incidents very seriously, and we will address this matter with our housekeeping team to ensure that all staff members are fully aware of the guests' check-in and check-out dates to avoid any recurrence of such issues in the future.Your comfort and security are of utmost importance to us, and we regret that this incident occurred during your stay. We appreciate your understanding and thank you for bringing this to our attention.We hope to have the opportunity to welcome you back in the future and provide you with a seamless and enjoyable stay.Kind regards,

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Allan Edison on 5 Feb 2024
Dear Mr. Corey,Thank you so much for the perfect rating! We are thrilled to hear that you had a wonderful experience during your recent stay at our hotel. Our team works diligently to ensure that every guest has a memorable and enjoyable visit, and it is truly rewarding to receive such positive feedback.We hope to welcome you back soon for another exceptional stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Warm regards,

10/10 Excellent

Nicolas Singayan

Place is equidistant to transport and malls
Stayed 7 nights in Jan 2024
Response from Allan Edison on 1 Feb 2024
Thank you so much for taking the time to leave us such a wonderful rating. We are thrilled to hear that you had a great experience with us and we truly appreciate your feedback. We look forward to welcoming you back on your next visit.Regards,

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Allan Edison on 1 Feb 2024
Dear Mr. Theodore,Thank you so much for taking the time to leave us such a wonderful rating. We are thrilled to hear that you had a great experience with us and we truly appreciate your feedback. We look forward to welcoming you back on your next visit.Regards,

8/10 Good

Kotoe

Stayed 3 nights in Jan 2024
Response from Allan Edison on 15 Feb 2024
Dear Valued guests,Thank you so much for taking the time to leave us a high rating! We are delighted to hear that you had an enjoyable stay with us. Our team works hard to provide a memorable experience for all our guests, and we are thrilled to know that we could meet your expectations.We hope to have the pleasure of welcoming you back for another outstanding stay in the near future. If there is anything specific you would like to highlight about your experience, please feel free to share it with us. Your feedback is invaluable to us as we strive to continuously improve our services.Once again, thank you for choosing to stay with us. We look forward to hosting you again soon!Warm regards,

10/10 Excellent

Lauro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Allan Edison on 17 Jan 2024
Dear valued guest,Thank you for taking the time to rate our services, and for awarding us with an excellent 5-star rating. We are delighted to hear that you enjoyed your experience with us. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future.Warm regards,

8/10 Good

Kane

Response from Allan Edison on 15 Feb 2024
Dear Valued guests,Thank you so much for taking the time to leave us a high rating! We are delighted to hear that you had an enjoyable stay with us. Our team works hard to provide a memorable experience for all our guests, and we are thrilled to know that we could meet your expectations.We hope to have the pleasure of welcoming you back for another outstanding stay in the near future. If there is anything specific you would like to highlight about your experience, please feel free to share it with us. Your feedback is invaluable to us as we strive to continuously improve our services.Once again, thank you for choosing to stay with us. We look forward to hosting you again soon!Warm regards,

10/10 Excellent

Vicente

Stayed 2 nights in Dec 2023
Response from Allan Edison on 17 Jan 2024
Dear valued guest,Thank you for taking the time to rate our services, and for awarding us with an excellent 5-star rating. We are delighted to hear that you enjoyed your experience with us. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future.Warm regards,

10/10 Excellent

Daisy

Stayed 6 nights in Dec 2023
Response from Allan Edison on 17 Jan 2024
Dear valued guest,Thank you for taking the time to rate our services, and for awarding us with an excellent 5-star rating. We are delighted to hear that you enjoyed your experience with us. Your feedback is greatly appreciated, and we hope to have the opportunity to welcome you back in the future.Warm regards,

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Allan Edison on 19 Dec 2023
Dear Ms. Patricia,Thank you so much for taking the time to leave us a rating. We truly appreciate your feedback and are grateful that you chose to stay with us. Your satisfaction is our top priority, and we are delighted to know that you had a positive experience during your time with us.If there is anything else we can do to enhance your future stays or if you have any suggestions for improvement, please don't hesitate to let us know. We value your input and are committed to continuously providing excellent service.Once again, thank you for your kind words. We hope to have the pleasure of hosting you again in the future.Best regards,

10/10 Excellent

Bart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the pool and Gym , The people working there are top notch.
Stayed 4 nights in Nov 2023
Response from Allan Edison on 19 Dec 2023
Dear Mr. Bart,Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and are grateful that you chose to stay with us. Your satisfaction is our top priority, and we are delighted to know that you had a positive experience during your time with us.If there is anything else we can do to enhance your future stays or if you have any suggestions for improvement, please don't hesitate to let us know. We value your input and are committed to continuously providing excellent service.Once again, thank you for your kind words. We hope to have the pleasure of hosting you again in the future.Best regards,

8/10 Good

Jean Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing time
Good weather nice place to visit
Stayed 3 nights in Dec 2023
Response from Allan Edison on 11 Dec 2023
Dear Mr. Jean Pierre,Thank you for sharing your experience with us! We're thrilled to hear that you had a relaxing time during your stay at our hotel and enjoyed the good weather. We strive to provide a pleasant and comfortable environment for our guests, and we're glad that you found our place nice to visit. Should you decide to come back, we'll be more than happy to welcome you again for another enjoyable stay. Thank you once again for your kind review!

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close by!
Stayed 12 nights in Nov 2023
Response from Allan Edison on 5 Dec 2023
Dear Mr. Jacob,Thank you for sharing your positive experience! It's wonderful to hear that everything is close by where you are staying. Being in a location with easy access to essential services, amenities, and attractions can greatly enhance the overall travel experience. Whether it's having attractions, restaurants, shops, or transportation options within a short distance, it makes exploring and enjoying your surroundings much more convenient and enjoyable. I'm glad you have found such a convenient location for your stay. If there's anything else I can assist you with, please feel free to let me know!

10/10 Excellent

Christopher

Stayed 11 nights in Nov 2023
Response from Allan Edison on 23 Nov 2023
Dear Mr. Christopher,Thank you for taking the time to review our hotel and giving us a perfect score. We truly appreciate your feedback and are delighted to hear that you had a wonderful experience during your stay.Your satisfaction is our top priority, and we are thrilled to know that we were able to meet your expectations. We hope that your time with us was comfortable, and our facilities and services were up to your standards.If you have any specific comments or suggestions that you would like to share with us, please feel free to reach out. We always strive to improve and provide the best possible experience for our guests.Thank you once again for choosing our hotel, and we look forward to welcoming you back in the future.Warm regards,

10/10 Excellent

Masami

Stayed 3 nights in Nov 2023
Response from Allan Edison on 21 Nov 2023
Dear Mr. Masami,Thank you so much for taking the time to rate your recent stay at our hotel. We truly appreciate your perfect rating and are thrilled to hear that you had a great experience with us.We strive to provide exceptional service to each and every guest, and it is always rewarding to know that our efforts have been successful. Your positive feedback motivates us to continue delivering memorable stays and experiences.If you have any specific comments or suggestions that could further enhance our services, please do not hesitate to let us know. We value your input and take every opportunity to improve.Once again, thank you for choosing our hotel. We hope to have the pleasure of welcoming you back in the near future.Best regards,

10/10 Excellent

jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Allan Edison on 20 Nov 2023
Dear Mr. Jay,Thank you for taking the time to share your experience and giving us a perfect 10/10 rating! We are thrilled to hear that you had such a wonderful stay with us. Our team strives to provide exceptional service, and it is rewarding to know that we succeeded in meeting your expectations.We look forward to welcoming you back on your future visits. If there is anything else we can assist you with, please feel free to reach out.Thank you once again for choosing our property. Have a fantastic day!Best regards,

6/10 Okay

NOEL

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room has a wet mildew moldy odor which is present in a lot of Phillipines hotels. Can’t recommend the place.
Stayed 3 nights in Nov 2023
Response from Allan Edison on 13 Nov 2023
Dear Mr. Noel,Thank you for sharing your feedback about your experience at our hotel. We apologize for any inconvenience caused by the wet and moldy odor in your room. We take such matters seriously and will address this issue promptly to ensure it does not happen again in the future. Your feedback is valuable to us as we strive to provide a pleasant and comfortable stay for all our guests. We appreciate your honesty and regret that we were unable to meet your expectations on this occasion. If there is anything else we can do to assist you, please let us know.Regards,

10/10 Excellent

jay

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great Location, Comfortable Rooms!
Sphere is in a great location, stayed here many times, close to triangle and Greenbelt, plenty of restaurants in the area, staff is great, rooms are very nice and well maintained. Highly recommend!
Stayed 3 nights in Nov 2023
Response from Allan Edison on 12 Nov 2023
Dear Mr. Jay,Thank you for sharing your positive experience with us! We're thrilled to hear that you found our location to be great and our rooms comfortable. It's wonderful that you have stayed with us multiple times and enjoyed the location, as well as the variety of restaurants in the area. Our staff works hard to provide excellent service, and we're glad they made a positive impression on you. We appreciate your recommendation and look forward to welcoming you back in the future!Regards,

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and convenient location. Close to various restaurants.
Stayed 3 nights in Nov 2023
Response from Allan Edison on 11 Nov 2023
Dear Mr. James,Thank you for sharing your positive experience of staying at The Sphere. We are thrilled to hear that you found our location convenient and easy, and enjoyed the variety of restaurants close by.We take pride in providing a comfortable and convenient living experience for all our guests, and we are pleased that we were able to meet your expectations. We strive to offer exceptional value to our residents and ensure that they have everything they need during their stay with us.Thank you once again for choosing to stay with us. We greatly appreciate your feedback, and it helps us to better serve our valued guests. If there is anything more we can do to make your next stay even more enjoyable, please feel free to reach out to our team.Warm regards,

10/10 Excellent

Aaron

Stayed 10 nights in Oct 2023
Response from Allan Edison on 11 Nov 2023
Dear Mr. Aaron,Thank you for taking the time to rate your recent stay with us and giving us a perfect 10/10 rating! Your positive feedback means a lot to us.We are delighted to hear that you had such a fantastic experience at The Sphere. We strive to provide excellent service and a comfortable environment for all our guests, and it seems that we were able to meet your expectations.If there is anything specific that made your stay remarkable, please do not hesitate to let us know. We always appreciate hearing about the aspects of our property and service that made your stay memorable.Once again, thank you for your kind rating. We hope to have the pleasure of welcoming you back in the future.Warm regards,

6/10 Okay

Benjamin

Stayed 8 nights in Oct 2023
Response from Allan Edison on 21 Nov 2023
Dear Mr. Benjamin,Thank you for taking the time to share your rating about your recent stay at our hotel. We are sorry to hear that we did not meet your expectations, and we sincerely apologize for any inconvenience caused.We would really appreciate it if you could provide us with more information about the areas where we fell short so that we can address the issues and improve our services. Your feedback will help us better understand our guests' needs and preferences and make the necessary changes to enhance their experiences.Please know that we take all feedback seriously and will do everything in our power to ensure that our guests have a comfortable and enjoyable stay with us. We hope you will consider giving us another chance in the future to show you the high level of service that we are capable of providing.Thank you once again for sharing your experience, and we hope to have the opportunity to welcome you back soon.Best regards,

10/10 Excellent

Brian James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great and affordable serviced residence in a nice location. The staff are friendly and very helpful. I enjoyed my stay here.
Stayed 2 nights in Sep 2023
Response from Allan Edison on 6 Nov 2023
Dear Mr. Brian,Thank you so much for taking the time to share your review of our serviced residence. We are delighted to hear that you had a great and enjoyable stay with us.At The Sphere, we strive to provide affordable accommodation in a convenient location, and we are thrilled that we met your expectations in these areas. Our team takes great pride in being friendly, helpful, and attentive to our guests' needs, and it's wonderful to know that their efforts were appreciated by you.We truly value your feedback and are grateful for your kind words. Your satisfaction is our top priority, and we are glad we were able to contribute to a positive experience during your stay.Should you have any further comments or suggestions, please feel free to reach out to us. We would be more than happy to assist you in any way we can.Once again, thank you for choosing our serviced residence. We hope to have the pleasure of welcoming you back on your next visit.Warm regards,

6/10 Okay

Ben

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Allan Edison on 31 Oct 2023
Dear Mr. Ben,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your honest review.We're glad to know that overall, your experience with us was satisfactory. However, we understand that there may have been some aspects that did not meet your expectations, as indicated by your rating of 3 out of 5.We would love to learn more about your specific concerns or areas where we can improve. Your feedback is essential in helping us enhance our services and ensure that every guest has a memorable stay.Please feel free to reach out to us directly so that we can address any issues or suggestions you may have. Your satisfaction is our top priority, and we are committed to making any necessary improvements.Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future for an even better experience.Best regards,

6/10 Okay

Verified traveller

Liked: Staff & service
Average, friendly front desk
The front desk is friendly but room was very out dated. Dirty air conditioning triggered allergies to us. The location was okay, but our experience was lacking. We left something behind after check-out and, despite contacting the property through email and Hotel.com, received no response. Fortunately, our tour guide helped recover the item, but we were disappointed with the property's lack of communication.
Stayed 1 night in Oct 2023
Response from Allan Edison on 8 Nov 2023
Dear Valued guest,Thank you for taking the time to provide your feedback. We sincerely apologize for any inconvenience you experienced during your stay. We strive to provide a comfortable and clean environment for all our guests, and we regret that we fell short of your expectations in terms of the condition of the room and the cleanliness of the air conditioning. Your feedback is important to us, and we will take immediate steps to address these concerns and prevent any similar issues from occurring in the future.We are also sorry to hear about the lack of communication regarding the item you left behind. We understand how frustrating it can be when there is a lack of response from the property. We have noted this issue and will review our communication processes to ensure that this does not happen again in the future. We are glad to hear that your tour guide was able to help recover your item. However, we sincerely apologize for any inconvenience caused due to the delay in our response. We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to make it up to you on a future visit. If you choose to stay with us again, please let us know, as we would like to ensure that you have a positive experience. Thank you for sharing your concerns with us.Regards,

10/10 Excellent

Kristine Daiz

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was the best for my purpose there. It was walking distance from the malls. Starbucks beside it and a restaurant on its other side. Staff were very accommodating.
Stayed 2 nights in Oct 2023
Response from Allan Edison on 31 Oct 2023
Dear Ms. Kristine,Thank you for sharing your wonderful feedback about your recent stay with us. We are thrilled to hear that our hotel was the best choice for your purpose and that you found our location to be convenient, with malls within walking distance.It's great to know that having Starbucks right beside us and a restaurant on the other side added to your overall experience. We strive to provide our guests with easy access to amenities and dining options, and we are glad that it met your expectations.Furthermore, we are grateful for your kind words about our staff's service. We take pride in creating a welcoming and accommodating atmosphere for our guests, and it's fantastic to hear that our team went above and beyond to ensure your comfort.Your positive feedback means a lot to us, and we hope to have the pleasure of hosting you again in the future. If there is anything else we can do to enhance your next stay, please do not hesitate to reach out to us.Best regards,

10/10 Excellent

Brett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place and good location. Plenty of options for eating/ drinking nearby.
Stayed 3 nights in Oct 2023
Response from Allan Edison on 31 Oct 2023
Dear Mr. Brett,Thank you so much for taking the time to share your positive experience at our hotel! We are thrilled to hear that you found our place to be great with a good location.We're also delighted that you enjoyed the abundance of options for eating and drinking in the vicinity. Our team takes pride in recommending the best local spots to our guests, ensuring they have a memorable experience during their stay.Your kind words are truly appreciated, and we look forward to welcoming you back on your next visit. Should you need any assistance or have any special requests, please don't hesitate to let us know. We are here to make your future stays even more enjoyable.Best regards,

6/10 Okay

Ernie, Newport News

Liked: Cleanliness, property conditions & facilities
Location
Stayed 4 nights in Oct 2023
Response from Allan Edison on 27 Oct 2023
Dear Mr. Ernie,Thank you for taking the time to rate your experience with us. We appreciate your feedback and value your opinion.We are glad that you chose to stay with us and we hope that your overall experience was satisfactory. We are always striving to improve, and your rating helps us understand how we can better meet our guest's expectations.If there is anything more specific that you would like to share about your experience, please don't hesitate to reach out to us. We are here to listen and assist in any way we can.Thank you again for your review and we hope to have the opportunity to exceed your expectations in the future.Regards,

10/10 Excellent

Maria Teresa

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Allan Edison on 23 Oct 2023
Dear Ms. Maria Teresa,Thank you so much for taking the time to rate your recent stay with us on Expedia! We truly appreciate your perfect score of 10 out of 10, and we are delighted to hear that you had such a wonderful experience with us.It is our goal to provide exceptional service and exceed our guests' expectations, and we are thrilled to know that we achieved this during your stay. Your feedback and satisfaction mean the world to us, as it affirms that our efforts to create a comfortable and enjoyable experience for our guests are successful.We would like to express our sincerest gratitude for your high rating. We will continue to strive for excellence, ensuring that each visit is just as memorable as the last.If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another outstanding stay!Warm regards,

10/10 Excellent

SHINGO

Stayed 3 nights in Oct 2023
Response from Allan Edison on 23 Oct 2023
Dear Mr. Shingo,Thank you so much for taking the time to rate your recent stay with us on Expedia! We truly appreciate your perfect score of 10 out of 10, and we are delighted to hear that you had such a wonderful experience with us.It is our goal to provide exceptional service and exceed our guests' expectations, and we are thrilled to know that we achieved this during your stay. Your feedback and satisfaction mean the world to us, as it affirms that our efforts to create a comfortable and enjoyable experience for our guests are successful.We would like to express our sincerest gratitude for your high rating. We will continue to strive for excellence, ensuring that each visit is just as memorable as the last.If there is anything else we can assist you with or if you have any further feedback, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future for another outstanding stay!Warm regards,

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gréât location
Nice place in a good location within walking distance to greenbelt and nearby restaurants
Stayed 2 nights in Sep 2023
Response from Allan Edison on 3 Oct 2023
Dear Mr. Jeffrey,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and found our location convenient for exploring the nearby attractions.Being within walking distance to Greenbelt and nearby restaurants is definitely one of the highlights of our property. We understand the importance of convenience when it comes to choosing accommodations, and we're glad that our location met your expectations.We hope you had a chance to fully explore the area and take advantage of the variety of dining options available nearby. We pride ourselves on providing a delightful experience both within our property and in the surrounding neighborhood.Once again, thank you for your kind review, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out.Regards,

6/10 Okay

JAIREEN JAE

Liked: Staff & service
Stayed 5 nights in Sep 2023
Response from Allan Edison on 3 Oct 2023
Dear Valued guests,Thank you for sharing your feedback with us. We appreciate your honest rating and value your input as it helps us improve our services.We apologize if we fell short of meeting your expectations during your stay. We would love to hear more about your experience so that we can address any areas of concern and make the necessary improvements.Our top priority is to ensure that our guests have a comfortable and enjoyable stay with us, and we regret if we did not quite meet that standard during your visit.If you would be willing to provide us with more details about your stay, we would greatly appreciate it. Our guests' feedback is crucial in helping us identify areas where we can enhance our services and better cater to our guests' needs.Once again, thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience. If there's anything else we can assist you with, please don't hesitate to reach out.Regards,

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Nice and Comfy
Always nice and comfy they have a nice pool and decent gym
Stayed 1 night in Sep 2023
Response from Allan Edison on 3 Oct 2023
Dear Mr. Christopher,Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you found your stay nice and comfy, and that you enjoyed our pool and gym facilities.Creating a comfortable and enjoyable experience for our guests is incredibly important to us, and we're glad that we were able to meet your expectations in this regard.We take pride in providing our guests with a clean and relaxing environment, and it's great to hear that you found our pool and gym facilities to your liking. We hope that these amenities added value to your stay and helped you unwind and stay active during your visit.Once again, thank you for your kind words. It was a pleasure hosting you, and we look forward to welcoming you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know!Regards,

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
We really enjoyed our stay it is clean and spacious suite with daily cleaning service the hotel is conveniently located to food and shopping places
Stayed 6 nights in Sep 2023
Response from Allan Edison on 26 Sep 2023
Dear Mr. Christopher,Thank you for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay in our clean and spacious suite. Providing a comfortable and clean environment is one of our top priorities, and we are glad that our daily cleaning service met your expectations.Moreover, we take pride in our convenient location that offers easy access to food and shopping places. We understand the importance of having these amenities nearby, and we are delighted that it added convenience and value to your stay.Thank you again for choosing our hotel, and we sincerely appreciate your positive feedback. Should you have any future visits to our area, we would be more than happy to welcome you back and provide another exceptional experienceRegards,

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Allan Edison on 28 Sep 2023
Dear Valued guests,Thank you for taking the time to leave us a valuable review. We are thrilled to hear that you enjoyed your experience with us.At The Sphere, our goal is to provide exceptional service and create a memorable stay for all our guests. We are delighted that we were able to meet your expectations and make your visit enjoyable.We constantly strive to improve our services, and your feedback is invaluable in helping us achieve that. If there is anything specific you would like to highlight or any suggestions you have for us, please feel free to share. We always value guest input and take it into careful consideration.Once again, thank you for choosing to stay with us and for sharing your rating. We hope to have the pleasure of welcoming you back in the future, and please do not hesitate to reach out to us if there is anything else we can assist you with.Warm regards,

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, suburb quality.
Amazing location, very helpful staff, especially the housekeeping department. Super comfy beds, worth every peso.
Stayed 3 nights in Sep 2023
Response from Allan Edison on 25 Sep 2023
Dear Mr. Phil, Thank you for taking the time to leave such a positive review of your recent stay with us. We are thrilled to hear that our location, helpful staff, and comfortable beds made your experience worthwhile. Our team, especially the housekeeping department, takes great pride in providing excellent service and ensuring our guests have a comfortable and enjoyable stay. It's always rewarding to receive feedback that recognizes their efforts.We truly appreciate your kind words and recommendation. It was our pleasure to have you as our guest, and we look forward to welcoming you back on your next visit.If there is anything else we can do to enhance your experience further, please do not hesitate to let us know.Warm regards,

6/10 Okay

Leonides, victorville

Liked: Staff & service, amenities, property conditions & facilities
Overall good except that I saw a small cockroach on the sofa crawling.
Stayed 3 nights in Sep 2023
Response from Allan Edison on 20 Sep 2023
Dear Mr. Leonides,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We strive to provide a clean and comfortable environment for all our guests, and we understand that any sighting of pests can be unsettling.Please be assured that we take this matter seriously, and our dedicated housekeeping team will thoroughly inspect and address any issues concerning pest control in the room you occupied. We have also notified our pest control provider to take immediate action to resolve the situation.We truly appreciate you bringing this matter to our attention, as it helps us maintain our high standards and continuously improve our services. We would love the opportunity to make it right for you, so if there is anything else we can assist you with or if you would like to discuss your experience further, please do not hesitate to contact our guest relations team.Once again, please accept our apologies for the inconvenience caused. We hope to have the chance to welcome you back in the future and provide you with a flawless experience that reflects our commitment to exceptional hospitality.Warm regards,