Dear Josephine, We thank you for taking the time to review your stay with us. From Hard Rock Hotel Madrid we would like to thank you for your kind words regarding our band, the cleanliness of the facilities and the security. We are thrilled to know that you were able to enjoy your stay and that our quality standards exceeded your expectations. We look forward to welcoming you again soon! Kind Regards, Star Service

Dear Mr. Ajayeoba,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid. We hope that you were able to enjoy your time in the city.We are pleased to know that our facilities were of your liking. It was a pleasure to have you as a guest. Kind regards,Star Service

Dear Clare,Thank you so much for choosing us and sharing your positive experience. The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we will keep working hard to offer a high-quality service. For us it has been a pleasure to have you as a guest, we look forward to seeing you soon! Yours sincerely,Star Service

Dear Jessica,Thank you very much for choosing us and taking the time to share your kind words.We are deligted to read that you enjoyed your room and breakfast buffet, as well as appreciating our staff's effort. We will keep working hard to offer a high-quality service. We hope to see you soon.We wish you all the best,Star Service

Dear Ian,We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable experience. We hope you were able to enjoy our facilities and the city. On one hand, we are sorry to hear that the price did not meet your expectations, we work very hard to create unique experiences so your opinion is very important to us.On the other hand, as we inform, our restaurant is Ssions and it is an American Mediterranean fusion where you will find a selection of unique dishes. Despite this, we hope that you will give us a chance and visit us very soon.Yours sincerely,Star Service

Dear Rock Star, Thank you for sharing your review with us, we are delighted to receive such a high rating. First of all, we would like to thank you for your kind words regarding our staff, in particular Ana Maria, she will be delighted to receive them! We hope you had a pleasant visit and that you enjoyed Madrid and its surroundings to the fullest. We look forward to having you visit us again very soon. Yours sincerely,Star Service

Dear Carlos Alberto,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid.We are pleased to know that our facilities and our services were of your liking. It was a pleasure to have you as a guest. Kind regards,Star Service

Dear Marlon,Thank you for taking your time to evaluate your stay at Hard Rock Hotel Madrid and giving such a positive review.We are pleased to know that you found the facilities, the staff as well as our strategic location were of your liking. It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service.

Dear Rock Star, Thank you for taking the time to share your feedback after your stay at Hard Rock Hotel Madrid. We hope you enjoyed and were able to create unique moments during your stay in the capital, we hope to have met your Hard Rock expectations. We look forward to welcoming you. You Rock!Kind Regard, Star Service

Dear Rock Star, Thank you for evaluating your stay at Hard Rock Hotel Madrid!We are happy to know that we were able to meet your expectations and that you had a wonderful stay with us, the whole team is very excited to know that you could enjoy our facilities and services. We look forward to your second home in Madrid. It has been a pleasure for us. Yours sincerely,Star Service

Dear Rock Star, First of all, we want to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very grateful to have received such a good rating. Our main goal is to make your stay a memorable experience and we are delighted to have achieved it. It has been a pleasure for us to have you as a guest, we hope to see you soon! Kind Regard, Star Service

Dear Rock Star, Thank you for taking the time to share your impressions after your stay at Hard Rock Hotel Madrid. We hope to have made your stay a memorable one and that both our facilities and our location have been part of it. We look forward to welcoming you very soon!Kind Regards,Star Service

Dear Rock Star, We would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for having spent your time sharing your impressions with us.We greatly appreciate that our high standards of cleanliness as well as the treatment of our team has exceeded your expectations, as well as, our rooms. On the other hand, we regret that our RT60 and pool were closed during your stay because we are out of season. Despite this, we hope you can give us a second chance and that you can enjoy opening all our common areas. We are waiting for you!Kind Regards,Star Service

Dear Rock Star,Thank you very much for sharing your experience at Hard Rock Hotel Madrid. We are very pleased to read your kind words regarding your stay with us, we hope we made you feel like an authentic rock star!It was a pleasure to welcome you and we look forward to seeing you soon. Kind regards,Star Service

Estimada Rock Star,Agradecemos sus comentarios sobre su experiencia en Hard Rock Hotel Madrid. Sus comentarios son muy importantes para nosotros ya que queremos brindarle una experiencia memorable.Trabajamos con pasión e ilusión para crear experiencias inolvidables y nos alegra saber que nuestras instalaciones y ubicación han superado sus expectativas.Por otro lado, como lamentamos informarle que el ruido durante su estancia no fue de su agrado, ofrecemos eventos puntuales y lamentamos que coincidieran con su estancia.¡Esperamos tenerte de regreso pronto!Atentamente,Star Service

Estimado Gustavo,Muchas gracias por dedicar su tiempo a compartir con nosotros su feedabck sobre su estancia en Hard Rock Hotel Madrid. Estudiamos cada reseña con detalle para seguir mejorando cada día y mantener nuestra motivación al máximo. Sentimos mucho no haber conseguido cumplir sus expectativas y nos encantaría saber más sobre los aspectos que deberíamos mejorar. Le agradeceríamos que se pusiera en contacto con nosotros para darnos más información sobre su estancia. Esperamos que nos dé otra oportunidad para brindarle una experiencia memorable.Muchas gracias.Atentamente,Star Service

Dear Rock Star, Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid. We are pleased to know that the staff as well as the facilities met your expectations. It was a pleasure to have you as a guest, we hope to see you again soon!Kind regards, Star Service

Dear Roberto,Thank you for taking your time to rate your stay at Hard Rock Hotel Madrid.We are happy that our rooms, as well as the staff, met your expectations. Please do not hesitate to send us more information about your opinions about the food in our restaurant, as our priority is that you leave with a good taste in your mouth. We hope you can give us a second oportunity and visit us soon.Kind regards,Star Service

Dear Orville, Thank you for sharing your thoughts about Hard Rock Hotel Madrid. Your opinion is very important to us to be able to improve day by day. Regarding the cigarettes issue, as is part of the public street, we do not have a total control over it, even though it is cleaned periodically. Despite this, we hope that our facilities have met your quality standards, as this is our aim.We hope to see you again soon!Kind regards,Star Service

Dear Rock Star,First of all, we would like to thank you very much for taking the time to share your valuable feedback after your stay at Hard Rock Hotel Madrid during your stay in the capital. It is a real pleasure to know that you had a comfortable stay thanks to our facilities and rooms, we hope we met 100% of your expectations. On the other hand, we are sorry to read that you felt dissatisfied with the procedure to upload your cart, we will take note of your comment as your opinion is very valuable to us. We look forward to welcoming you back very soon, I assure you that we will do our best to make your experience memorable again! Kind regards,Star Service

Estimada Graciela,En primer lugar, queremos agradecerle que haya escogido Hard Rock Hotel Madrid para pasar unos días en la ciudad. Muchas gracias por tomar el tiempo de dejarnos su feedback, su opinión es muy importante para nosotros para seguir mejorando. Sentimos mucho no haber conseguido cumplir sus expectativas y nos encantaría saber más sobre los aspectos que deberíamos mejorar. Le agradeceríamos que se pusiera en contacto con nosotros para darnos más información sobre su estancia.Esperamos que nos dé otra oportunidad para brindarle una experiencia memorable.Muchas gracias.Atentamente,Star Service

Dear Ayman,Thank you for taking your time and leaving such a positive rating about your stay at Hard Rock Hotel Madrid. We hope that you could enjoy all the facilities and our services, and were able to have a pleasant time in the city. It was a pleasure to have you as a guest. We hope to see you again soon!Kind regards,Star Service

Dear Eric,Thank you for sharing your experience with us after your visit to the Hard Rock Hotel Madrid.We Like to know the opinion of our guest in order to learn from our mistakes and improve our service day by day.We sincerely apologize if something during your stay did not meet your expectations, for us is essential to know your opinion, so please do not hesitate to contact us by email at info@hrhmadrid.com.We remain at your disposal for anything you may need. Kind regards,Star Service.

Dear Rock Star,First of all, we would like to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.The whole band is very happy to have received such a good rating. Our main goal is to make your experience a unforgettable one and we are glad to have achieved it.For us it has been a true pleasure to welcome you, we look forward to seeing you soon!Yours sincerely,Star Service

Dear Tso,First of all, we would like to thank you for choosing Hard Rock Hotel Madrid to spend a few days in the city.On the other hand, we would like to inform you that early check in, with Expedia VIP, is only subject to availability. At the time of your arrival, we were unable to perform the early check in. We apologize for the inconvenience caused and for not having lived up to your expectations. On the other hand, the Expedia VIP, comes with a room category upgrade. The free upgrade would be from a classic room to a superior room. Checking your case, your room received an upgrade to superior garden, which is two levels of upgrade from the classic, which requires a cost of 20 euros per night. Regarding the safe, we regret that yours did not have a battery at the time of use. We are sorry for any inconvenience this may have caused you. We hope your stay was to your liking and we hope you will give us a second chance and we look forward to seeing you soon!Kind regards,Star service

Dear Rock Star,We are delighted to receive such a high score after your stay at Hard Rock Hotel Madrid. We are glad to know through your score that you could have a wonderful stay, as this is our main goal. We hope that you will be able to visit us again very soon and that we will continue to create great moments with you. Kind Regards,Star Service

Dear Rock Star,Thank you very much for sharing such a positive review of your stay at Hard Rock Hotel Madrid. You don't know how happy we are to read that everything was up to your expectations and that you had a memorable experience. We like to take care of every detail to ensure that we are providing the highest quality service to all our guests, so we are very proud of your review.We would love to see you again very soon!Yours sincerely,Star service

Estimado Miguel,Muchas gracias por compartir con nosotros una valoración sobre su estancia en Hard Rock Hotel Madrid tan positiva.Nos complace saber que todo estuvo a la altura de lo que esperaba y que pudo vivir una experiencia memorable. Para nosotros ha sido un placer tenerle como huésped. ¡Esperamos verle de nuevo pronto!Atentamente,Star Service.

Dear Guest ,From Hard Rock Hotel Madrid we greatly appreciate your feedback after your stay with us.We are sorry to hear that your experience did not meet your expectations, we offer one-off events and we are disappointed to hear that it was not to your satisfaction.On the other hand, we would like to inform you that we have no record of any extra charge, we do not charge for the stay of babies and we offer all possible facilities regarding this. Finally, smoking on our premises is completely forbidden and we took immediate action in this matter.We hope that in spite of this, you were able to enjoy the capital and all it has to offer. It has been a pleasure to host you and we hope you will give us another opportunity. Yours sincerely, Star Service

Dear Delmary,Thank you very much for taking the time to share with us this positive review of your stay at Hard Rock Hotel Madrid.We are glad to hear that you had such a pleasant stay. Our main goal is to ensure that all our guests leave with the feeling of having had a memorable experience and we are proud to know that we have achieved this.We look forward to welcoming you back very soon!Kind regards,Star Service

Dear Arch, Thank you for your review after your stay at Hard Rock Hotel Madrid. Your comments help us to improve day by day. First of all, we hope you were able to enjoy our facilities and services and above all that you had an unforgettable experience.On the other hand, we are sorry to hear that you felt this way about the entry. We inform you that we have an elevator at our second entrance to the hotel. In this situation, please do not hesitate to ask us.Despite this, we hope to see you again very soon!Yours sincerely, Star Service

Dear Rock Star,First of all, we would like to thank you for taking the time to rate your stay at Hard Rock Hotel Madrid. The whole band is very grateful to have received you, as our main goal is to make your stay a memorable experience.For us it has been a pleasure to have you as a guest, we look forward to seeing you soon! Yours sincerely,Star Service

Dear Rock Star, We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your feedback is very important to us as we want to provide you with a memorable experience.We work with passion and enthusiasm to create unforgettable experiences and we are happy to know that both our staff and our location have exceeded your expectations and we appreciate your kind words regarding our staff. On the other hand, we would like to inform you that for your next visit, we have a lift at the second main entrance to the hotel, do not hesitate to ask us after your arrival!We hope to have you back soon!Yours sincerely,Star Service

Dear Rock Star, We appreciate your review of your stay at Hard Rock Hotel Madrid. Your opinions are very valuable to improve day by day. We are very pleased to know thanks to your rating and kind words that our facilities and services have met your expectations.It has been a pleasure to welcome you and we would love to see you again soon!Yours sincerely, Star Service

Dear Rock Star,First of all, we would like to thank you for taking the time to rate us.The entire Hard Rock Hotel Madrid team does everything possible to create unique and unforgettable experiences for our guests during their stay. Therefore, we are glad to know that this time we have succeeded.It was a pleasure to host you and we hope you will choose Hard Rock Hotel Madrid again. Best regards,Star Service

Dear Kamal, Thank you for your comments after your stay at Hard Rock Hotel Madrid.We are very happy to hear that you had a wonderful stay with us and that you were able to enjoy your stay with us as that is our main goal.On the other hand, we would like to point out that it has been an occasional occurrence that there is only one person in reception as we have a large team to assist you with the maximum speed available. We are sorry to read that you had problems with the TV, we will take note of this so that it does not happen again.Once again we thank you for your suggestions and hope you can visit us again very soon, we will be happy to welcome you!Yours sincerely, Star Service

Dear Rock Star, Thank you very much for taking the time to share your experience at Hard Rock Hotel Madrid.We are pleased to know that you were able to enjoy our facilities and services with your family and that our band showed you their highest standards of hospitality. It has been a real pleasure to host you and we hope to see you soon! Yours sincerely,Star Service

Dear Rock Star,We would like to thank you for taking the time to review your stay at Hard Rock Hotel Madrid. For us it has been a pleasure to have you as a guest, we hope to see you soon! Yours sincerely,Star Service

Dear Rock Star,Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid.You don't know how happy we are to read that everything was up to your expectations and that you had a memorable experience. We like to take care of every detail to ensure that we are providing the highest quality service to all our guests, so we are very proud of your review.We would love to see you again very soon!Yours sincerely,Star Service

Dear Rock Star, Thank you for your comments after your stay at Hard Rock Hotel Madrid.We are very happy to hear that you had a wonderful stay with us and that you were able to enjoy your stay with us as that is our main goal.It was a pleasure to host you and we hope to have you back very soon.Yours sincerely, Star Service

Dear Britt,Firstly, we would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital and for taking the time to share your impressions with us. We love to know first-hand the feelings of our guests in order to keep improving daily and to keep motivation at its peak. We really appreciate your positive comments, and we are glad that your overall experience was satisfactory. We work every day to offer services with the highest quality standards and we are delighted to discover that we are achieving this thanks to the efforts of all our staff. We assure you that we will pass your comments to the whole band, they will be delighted to hear them! We look forward to welcoming you back very soon. All the best, Star Service

Dear Rock Star,Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid.You don't know how happy we are to read that everything was up to your expectations and that you had a memorable experience thanks to our band. We like to take care of every detail to ensure that we are providing the highest quality service to all our guests, so we are very proud of your review.We would love to see you again very soon!Yours sincerely,Star Service

Dear Rock Star,First of all, we would like to thank you for taking the time to review your stay at Hard Rock Hotel Madrid. The whole team is very grateful to have welcomed you, as our main goal is to make your stay a memorable experience. We appreciate your kind words and do not hesitate that they will be communicated to the whole band.For us it has been a pleasure to have you as a guest, we hope to see you soon! Yours sincerely,Star Service

Dear John, We appreciate your comments about your experience at Hard Rock Hotel Madrid. Your comments are very important to us as we want to provide you with a memorable experience.We work with passion and enthusiasm to create unforgettable experiences.On the other hand, we would like to inform you that we have handicapped access both inside and outside the hotel.We hope you will visit us soon. Yours sincerely,Star Service

Dear Usman, Thank you very much for taking the time to review your stay at Hard Rock Hotel Madrid.We are pleased to know that you had a pleasant stay and that you enjoyed the ambiance of our hotel, as well as the quality of all our facilities, as this is our main goal.It has been a pleasure to welcome you. We look forward to welcoming you again very soon. Best regards,Star Service

Dear Rock Star, First of all, I would like to thank you very much for choosing Hard Rock Hotel Madrid during your stay in the capital. We love to know firsthand the opinions of our guests to improve every day and maintain motivation. It is a real pleasure to know that you had a pleasant stay and that you enjoyed our services, our facilities and that everything met your expectations. We look forward to welcoming you back! I assure you that we will do our best to provide you with a memorable experience!Sincerely yours,Star Service

Dear Rock Star,Thank you very much for sharing with us such a positive review of your stay at Hard Rock Hotel Madrid.We like to take care of every detail to ensure that we are providing the highest quality service to all our guests, so we are very proud of your rate.We would love to see you again very soon!Yours sincerely,Star Service

Dear Zoraida,Thank you very much for taking the time to share with us this positive review of your stay at Hard Rock Hotel Madrid.We are glad to hear that you had such a pleasant stay. Our main goal is to ensure that all our guests leave with the feeling of having had a memorable experience and we are proud to know that we have achieved this.We look forward to welcoming you back very soon!Kind regards,Star Service