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Rating 10 - Excellent. 1056 out of 1503 reviews" "
The hotel was nice. The staff was very pleasant and helpful. The rooms felt clean but if you are looking for a quiet property this isn’t it. You can hear the people above you and the ones walking through the hallways. Our room was facing the street and you could hear all the traffic passing by as well.
Carole
Stayed 1 night in May 2024
Response from Cassidy G. on 13 May 2024
Thank you for sharing your experience with us, Carole. Your comments have been shared with the team.
4/10 Poor
Anesha
Travelled with family, Business traveller
11 May 2024
Liked: Cleanliness, staff & service, amenities
The furniture in the room was pretty beat up & the bed was terrible I think the mattress really needs to be replaced
tiny bathroom to move around.
Can hear the noise even when the next door room is adjusting the window curtain.
Bedding is not as comfortable as other hotels I lived so far.
Hidden fee- you need to pay a “destination fee” to use “FREE WIFI” lol excuse me! Is it not free if you are paying for it … … it’s about $36 per day extra- when you book on Expedia
There was a rooftop event that had a DJ playing until 4am. My room vibrated from the loudness of the music. It was very disappointing to get no sleep with a 7hr drive home the next day. When I called the front desk nothing was done.
The beds were very hard, no fan in the bathroom, AC faced the window so did not cool the room. Overall, would not recommend staying here.
Lindsay
Stayed 2 nights in Apr 2024
Response from Cassidy G. on 16 Apr 2024
Hi Lindsay, Thank you so much for providing us with your feedback regarding your recent stay. To provide the best service to our customers, we are trying to figure out when the event took place as our hotel does not have a rooftop. Your comments have been shared with the team.
We love this property, we have stayed multiple time here and it never disappoints.Great location close to shopping, pier, restaurants, and beach. Staff always friendly, rooms are comfortable and clean.
The rooms need a makeover. Bathroom was okay. Carpets walls and trim beat up and dirty. Lack staff it seems, those on property were friendly and helpful. The food took an hour from the market fpr chicken tenders... elevators were slow, the surrounding area hatbors lots of drig addicts. The nightly price was not worth it. Expedia was offering the hotel for a 3rd of the cost the night we left... that wouldve been accurate.
Emily
Stayed 2 nights in Apr 2024
Response from Cassidy G. on 29 Apr 2024
Hi Emily, Thank you for taking the time to share your experience with us. Your comments have been shared with the team.
The property was excellent and an ideal location with harbour view. Staff was friendly, but would have been nice if they explain the resort features and complementary services, to the guest what they can benefit by paying the resort fee. Overall we had a great experience.