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El servicio es bueno y la gente amable, el desayuno está rico, pero nada fuera de lo normal.
La vista del cuarto al estacionamiento cuando nos iban a dar upgrade fue decepcionante.
Esta bueno el hotel pero no lo repito
Very nice property. Great breakfast buffet but got very busy and staff could not keep up with drink orders or replenishing food. Helpful staff.
Cheryl
Stayed 4 nights in May 2024
Response from Hyatt Regency Kyoto on 6 May 2024
Dear Cheryl,Thank you for taking the time to share your positive experience! We're glad to have met your expectations, we sincerely apologize for the challenges you encountered during your stay. Your insights are invaluable, and we appreciate your recognition of our efforts. Looking forward to your next visit.
The hotel staffs are very nice, room is very clean, breakfast buffet has lots of choices
JINHUA
Stayed 4 nights in Apr 2024
Response from Hyatt Regency Kyoto on 6 May 2024
Dear Jinhua, thank you for sharing your experience. Your positive feedback inspires us to continue delivering exceptional service.
6/10 Okay
Sabina
14 Apr 2024
Disliked: Property conditions & facilities
Sabina
Stayed 1 night in Apr 2024
Response from Hyatt Regency Kyoto on 29 Apr 2024
Sabina, we want to say thank you again for sharing your thoughts. We regret to hear that your stay did not meet your expectations. We hope for the chance to welcome you back for a much-improved experience.
The service at this hotel was amazing! From the moment we arrived, everyone made our family feel VIP. Our room was clean and spacious and we enjoyed the room service after a full day of sightseeing. They even gave us tickets to the temple next door and that turned out to be one of the nicest places we visited this trip. Thank you for the wonderful stay. 5 stars!
Phuong
Stayed 1 night in Apr 2024
Response from Hyatt Regency Kyoto on 15 Apr 2024
We're thrilled to know that you had an outstanding stay at our Hotel. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit to Kyoto.
The hotel was lovely and staff very helpful. Rooms were well appointed but the closet had bifold doors that were a little awkward to use. There was a geisha performance that was well done and complimentary.
Karen
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Kyoto on 1 Apr 2024
Thank you for your feedback! We're glad you enjoyed your stay at our hotel. Your positive feedback motivates us to continue delivering outstanding service. See you again soon!
Old style and hotel, TV was in Japanese, restaurants were fully booked, and we just wanted to have lunch, not sure I would stay again as other same class hotels provide better value for money
Alexey
Stayed 2 nights in Mar 2024
Response from Hyatt Regency Kyoto on 1 Apr 2024
We're sorry to hear that your experience was not as expected. Your feedback is crucial for us to improve, and we'll use it constructively to address the areas of concern.
We had a wonderful 4-night stay at this hotel. The amenities are terrific and the location is excellent. We were able to walk to many sites from the hotel and train/bus service is very close to the hotel as well allowing for convenient access to explore all areas of the city.
Andrew
Stayed 4 nights in Mar 2024
Response from Hyatt Regency Kyoto on 25 Mar 2024
Dear Andrew, thank you for choosing to stay with us during your visit to Kyoto! We're thrilled to hear that you enjoyed our location and had a wonderful experience. We hope to welcome you back soon for another memorable stay!
We weren’t sure of the property location, but it was easy to take a taxi to all our destinations. Staff was warm and welcoming and helpful. We stayed twice at this property. The first stay our room was in the main building. The second stay we were in the annex. We definitely prefer the main building.
Kathleen
Stayed 1 night in Feb 2024
Response from Hyatt Regency Kyoto on 4 Mar 2024
Thank you for your feedback! We're delighted that you had a wonderful experience at our hotel in Kyoto. Our team takes pride in creating memorable moments, and we're excited about the opportunity to host you again.
10/10 Excellent
Martin
27 Feb 2024
Martin
Stayed 2 nights in Feb 2024
Response from Hyatt Regency Kyoto on 25 Mar 2024
Thank you for the fantastic rating. We're thrilled that you enjoyed your time with us. If there's anything you'd like to share about your experience, we'd love to hear it.
Hello Jennifer, we're glad to hear about your positive experience. It's fantastic that you enjoyed your stay in Kyoto. Our team is here to ensure every visit is special, and we hope to host you again soon!
Thank you for the outstanding rating. We're pleased to have met or exceeded your expectations. If you have any specific feedback or requests, feel free to share. Looking forward to hosting you again.
The hotel is great!
The staff are well trained and do a great job.
I guess my only lingering thought I have is with Expedia and its pricing. I felt I was given one quote online but when we checked in, they gave us a higher price.
Fumiko
Stayed 3 nights in Jan 2024
Response from Hyatt Regency Kyoto on 15 Jan 2024
Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you again soon!
10/10 Excellent
Sugihara
Travelled with partner, Travelled with group
29 Dec 2023
Liked: Amenities
Great food.
Sugihara
Stayed 1 night in Dec 2023
Response from Hyatt Regency Kyoto on 8 Jan 2024
Thank you for sharing your positive experience! Kind regards, Hyatt Regency Kyoto
We absolutely loved this hotel and would stay here again without hesitation. The staff was friendly and helpful, the breakfast was outstanding, the shower was one of the best we have experienced. We also enjoyed the Italian restaurant in the hotel. Easy bus access and a short cab ride to Kyoto station. There is a beautiful garden just on the other side of the hotel that was a hidden gem. We hope to come back some day.
Emily
Stayed 4 nights in Dec 2023
Response from Hyatt Regency Kyoto on 8 Jan 2024
It was a pleasure reading your positive review! We're thrilled that you had a great experience at our hotel. Your feedback encourages us to maintain our high standards of hospitality. We can't wait to welcome you back for another exceptional stay!Sincerely, Hyatt Regency Kyoto.
6/10 Okay
Verified traveller
12 Nov 2023
Liked: Staff & service, room comfort
Attentive staff, rooms need a little updating
Hotel is located in the middle of most attractions but not next to other dining options. An amazing temple is next door. A helpful concierge was able to arrange a Michelin starred omekase on short notice (1-2weeks) which was nice. Rooms are bit tired with carpeting throughout with stains in some areas, also a bit on the smaller side but ok.
It was a beautiful property with helpful staff. The concierge team was exceptional . They worked with me before my arrival and while I was there. A wonderful Italian restaurant and the loveliest bar. Professional people throughout.
Excellent room but pricey for the overall experience. Loved the soaking tub with view. Excellent front desk, room and restaurant staff. Everyone was very friendly. The three in-house restaurants were excellent.
Beautiful hotel. Out of the noisy area around the Kyoto station. Good transportation options and options for food outside the hotel. My only concern was that realized I left some items in my room after checking out. When I arrived at my next location, I contacted the hotel and they could not locate them.
The room was very nice but the bathroom was weird. The step up area created an odd super low sinks, could easily touch the ceiling. Also the slight floor difference between the shower area and the sink area you could easily roll an ankle. Also, there were many spiders on the ceiling of the balcony, which also has a low ceiling which makes it easy for an average height person (I'm 5'10") to get spiders in their hair.
Gorgeous hotel, helpful and friendly staff, amazing food, honestly some of the best food I’ve ever eaten in my life, the Italian restaurant was unbelievable and the breakfast buffet was perfect. I can’t wait to come back again!
Fantastic hotel in a good location less than a 10 minute cab ride from all of the action. The staff is wonderful and helpful, particularly with hailing cabs. The deluxe king room with balcony is spacious and has a gorgeous view of the Kyoto National Museum.
A beautiful modern hotel designed in harmony with Kyoto's sense of place. The location is in a quite part of town next to several temples and shrines and within walking (vigorous) distance to major sites. The staff is a delight and incredibly helpful and kind. Try to get a room facing the garden. Sadly, the Japanese Restaurant was closed when we were there.
Amazing service and beautiful hotel. Really enjoyed my time being here. Thank you!
Sonia
Stayed 2 nights in Feb 2023
10/10 Excellent
Esther
20 Feb 2023
Esther
Stayed 4 nights in Feb 2023
8/10 Good
Oi Ming Herman, La Canada
Travelled with partner
17 Feb 2023
Liked: Cleanliness, staff & service
The staffs were excellent, location is good and the breakfast is superbly! However, the amenities (soap, shampoo etc.) are limited, I always prefer soap and shampoo etc. are in big refillable dispensing jars rather than in small bottles, which is more eco friendly.
Incredible from the moment of walking through the door. The service was exceptional! Each person here did there very meat to always meet every request. Thoughtful and warm, which is a positive contrast from Tokyo. Great facilities, food, rooms, and service. I would rate 10 stars if it was possible.