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Reviews of Hyatt Place Jacksonville / St. Johns Town Center

3 out of 5
Hyatt Place Jacksonville / St. Johns Town Center
4742 Town Center Parkway, Jacksonville, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 728 out of 1000 reviews" "
Rating 8 - Good. 175 out of 1000 reviews" "
Rating 6 - Okay. 54 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 22 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

andrew

Stayed 1 night in May 2024
Response from Laurice on 14 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Laurice Paolini

10/10 Excellent

Michael E

Liked: Cleanliness, staff & service, property conditions & facilities
Thank You
Stayed 1 night in May 2024
Response from Laurice on 14 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Laurice Paolini

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Laurice on 14 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Laurice Paolini

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service
No hot water after running shower for 10 minutes
Stayed 1 night in May 2024
Response from Laurice on 14 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Laurice Paolini

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the price. Staff friendly and helpful. Convenient to shopping etc.
Stayed 3 nights in May 2024
Response from Matt on 8 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Matt MillenbachFront Desk SupervisorHyatt Place Jacksonville St. Johns Town Center

10/10 Excellent

madison

Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in May 2024
Response from Laurice on 6 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

8/10 Good

Bethany, Coral Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Samuel

Stayed 5 nights in Apr 2024
Response from Laurice on 14 May 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Laurice Paolini

6/10 Okay

Ludbin

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Matt on 21 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Matt MillenbachFront Desk SupervisorHyatt Place Jacksonville St. Johns Town Center

10/10 Excellent

Jeannie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional
Stayed 1 night in Apr 2024
Response from Laurice on 15 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

10/10 Excellent

Bridget, Naylor

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Laurice on 15 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Laurice on 13 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Laurice Paolini

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt on 3 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Matt MillenbachFront Desk SupervisorHyatt Place Jacksonville St. Johns Town Center

2/10 Terrible

Jagdish

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Mean staff, after spending a good amount of money I was told that my reservation doesn’t include even complimentary water just because I booked with Expedia. Night staff was rude and dry, morning front desk staff was humble and courteous. Looks like they serve free breakfast just because other competition do, they didn’t even bother to refill food in last 30 mins and just waited for sharp 9 am. Very good property but don’t know why staff behaves this way - no future reservations with them.
Stayed 1 night in Mar 2024
Response from Matt on 3 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Matt MillenbachFront Desk SupervisorHyatt Place Jacksonville St. Johns Town Center

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
It’s close to many stores and restaurants you can sit out by the water and have a drink and then walk to a restaurant within minutes never having to drive. I love the patio by the water so peaceful and relaxing. By the way I am really hard to please I nit pic everything I will definitely be back for many return visits
Response from Matt on 31 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Matt MillenbachFront Desk SupervisorHyatt Place St. Johns Towncenter

10/10 Excellent

Damara

Stayed 1 night in Mar 2024
Response from Laurice on 26 Apr 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Laurice Paolini

10/10 Excellent

Bethany, Coral Springs

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet & staff was friendly.
Stayed 2 nights in Mar 2024
Response from Matt on 27 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Summer

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great location, just enough space in room for two adults and two small children. Very nice staff. Didn’t feel like you were in the middle of town even know you were.
Stayed 1 night in Mar 2024
Response from Matt on 27 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Mar 2024
Response from Thank you on 17 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

10/10 Excellent

Neha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night on our way to LEGOLAND and it was perfect. Neal at the front desk was so kind and helpful. All staff have been wonderful. Would definitely recommend.
Stayed 1 night in Mar 2024
Response from Thank you on 13 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Laurice Paolini

10/10 Excellent

Andrew

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice arrangement of furniture for disabled people in handicap rooms
Stayed 2 nights in Mar 2024
Response from Thank you on 13 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best regards,Laurice Paolini

10/10 Excellent

Lynn

Travelled with family
Liked: Property conditions & facilities
Clean nice area
Stayed 1 night in Mar 2024
Response from Thank you on 5 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

10/10 Excellent

Elizabeth

Stayed 3 nights in Feb 2024
Response from Christiaan on 20 Mar 2024
Thank you, we hope you choose us again if you are ever back in the city.

8/10 Good

Shawn

Stayed 3 nights in Feb 2024
Response from Matt on 20 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Matt MillenbachFront Desk SupervisorHyatt Place Jacksonville St. Johns Town Center

10/10 Excellent

Lori H.

Liked: Cleanliness, staff & service, property conditions & facilities
We would stay again
Stayed 7 nights in Feb 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property to stay
Stayed 1 night in Feb 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

10/10 Excellent

Kate

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 3 nights in Feb 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

10/10 Excellent

Cara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The BEST hotel beds ever!
Stayed 1 night in Feb 2024
Response from Christiaan on 17 Feb 2024
Thank you, we look forward to when you stay with us again.

10/10 Excellent

Walter

Travelled with family
A very pleasant experience!
Stayed 1 night in Feb 2024
Response from Christiaan on 17 Feb 2024
Thank you, we strive to provide a pleasant stay for our guests. We hope to see you again if your travels bring you to Jacksonville.

10/10 Excellent

Sonja

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Feb 2024
Response from Christiaan on 17 Feb 2024
Thank you, we are always happy to hear our guests have had a great stay.

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Deplorable customer service and the room is just plain gross!
Response from Christiaan on 17 Feb 2024
I do apologize that your stay was anything other than excellent. Your feedback is vital, we appreciate the input as it allows us to continue improving our guest's stays.

8/10 Good

Tim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Response from Christiaan on 17 Feb 2024
Thank you, we hope to see you again.

8/10 Good

Mitchell

Travelled with family
Liked: Amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Feb 2024
Response from Christiaan on 17 Feb 2024
Thank you, we hope you choose our property the next time you travel to Jacksonville.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This is our 2nd time staying here and we always have a great experience. Right across the road from St Johns Town Center, so it's in a safe neighborhood. The staff is always friendly and the rooms are always clean.
Stayed 2 nights in Feb 2024
Response from Christiaan on 17 Feb 2024
We are always happy to know our guests return to the property.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

8/10 Good

Amanda M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Christiaan on 18 Feb 2024
Is there anything that we could have done to make your stay even bettter?

10/10 Excellent

angello

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

8/10 Good

Jay

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything was great. Fast check in, great location, great price, pretty much everything you can ask for except…. The bathroom in the room smelled like some pissed everywhere and it wasn’t cleaned. I ended buying my own bleach to spray and clean up to get rid of that smell
Stayed 2 nights in Jan 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Laurice Paolini

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here for the weekend. Near lots of shopping & dining!
Stayed 2 nights in Jan 2024
Response from Christiaan on 18 Feb 2024
Wonderful, we hope to see you again.

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. The property is well maintained and in a location that is perfect for eating and shopping.
Stayed 1 night in Jan 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and very convenient to all the shopping.
Stayed 1 night in Jan 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for food and shopping
Stayed 2 nights in Jan 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

10/10 Excellent

Jordan

Stayed 1 night in Jan 2024
Response from Matt on 20 Mar 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Matt MillenbachFront Desk SupervisorHyatt Place Jacksonville St. Johns Town Center

8/10 Good

Peggy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Laurice Paolini

4/10 Poor

Verified traveller

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only a name, not worth the price!
I highly do not recommend this hotel if you are looking for cleanliness and comfort. For the price it is worth, you’re better off going elsewhere. The hotel is only name and only pretty and clean on the 1st floor. After that, don’t expect much from your room. We found the coffee machine and cups dirty. The sofa bed had sheets tucked inside the couch that were stained and had hair on them. When you opened the sofa bed, there was also trash like napkins and bottle caps tucked inside. The beds are not firm at all, so you sink in the middle. Do not expect complimentary coffee in the lobby or water, you will be paying for it, which really is a bummer seeing as the coffee machine and cups in the room, were dirty. The phone in the room never worked and when we notified staff, we were told it would be fixed. It never was throughout our stay. During your stay, you will have to call for housekeeping. Don’t expect for your room to be clean even then. They never switched out the dirty cups or glasses. They also left behind dirty pillowcases sitting on the dresser. We were so disappointed by this stay. We booked this hotel, knowing it was expensive, thinking it would be pleasant, clean, and comfortable for my mom who was having an operation done and needed to rest. Unfortunately, we did not get that experience at all. Even when checking out, no one bothered to ask how the stay was. I had to say something about it, but it came with no resolution besides writing down my concerns.
Stayed 2 nights in Jan 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Laurice Paolini

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Water in the shower took almost 10 minutes to warm, but was great once it kicked in. We were in a room on far corner of property, so maybe just the distance from the water heater to the room? Either way, amazing hotel with a great staff.
Stayed 1 night in Jan 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

10/10 Excellent

Miguel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area to stay.
Stayed 1 night in Jan 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

4/10 Poor

tamara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
My bathroom had a leak and it constantly turned on and ran the water. It would not let me sleep The whole night. The room also felt stuffy.
Stayed 1 night in Jan 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Laurice Paolini

10/10 Excellent

jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Thank you on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best regards,Laurice Paolini

4/10 Poor

juan

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Hair all over not clean
I found 4 different types/color of hair, on the pillow, bathroom and other places around the room, including shower area
Stayed 1 night in Jan 2024
Response from Apology on 26 Feb 2024
Thank you for completing our Guest Survey regarding your recent stay at our hotel. I apologize that your experience was anything less than satisfying. Feedback such as yours assists us in improving our service and property. In addition, please know that your comments and issues will be addressed. It is our hope that you give us another opportunity to serve you. Again, I apologize for the inconvenience during your stay and hope to see you during your next visit. If I can provide any assistance, please contact me directly. Best regards, Laurice Paolini