All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
This Inn seemed like it was just built yesterday. The rooms were clean, linen fresh, hallways crisp. It’s only about a block and a half from the Hiroshima station. The breakfast was also oishii. I recommend a stay here.
Jonathan
Stayed 1 night in May 2024
Response from Via in Prime Hiroshima Shinkansenguchi Manager on 15 May 2024
Thank you for using Via Inn Prime Hiroshima Shinkansenguchi.All of our staff members are very happy to receive such a high evaluation.We will continue to work hard to improve ourselves and not be complacent with our customers' evaluations.
Response from Viainn Prime HiroshimaShinkansen Exit Manager on 27 Apr 2024
Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi.We apologize for any inconvenience caused regarding the coin laundry.It is crowded on days when there are many groups. I hope you understand.If it is crowded, please ask the front desk staff and we will direct you to a nearby coin laundry.Thank you for your post.
Very nice hotel, conveniently located next to the train station which is unique with a number of good restaurants and food stands. You will be happy staying here.
Greg
Stayed 2 nights in Apr 2024
Response from Viainn Prime Hiroshima Shinkansenguchi Manager on 24 Apr 2024
Thank you for staying at Via Inn Prime Hiroshima Shinkansenguchi.All the staff are very happy that you were satisfied.We look forward to seeing you again.
The onsen was great. It was a very comfortable hotel.
Ami
Stayed 1 night in Apr 2024
Response from ヴィアインプライム広島新幹線口 くちこみ担当 on 1 May 2024
Thank you very much for having stayed at our hotel this time.Thank you again for having posted a review.We will continue working to become a hotel that will be selected by many people in the future.We sincerely look forward to your visit. Viainn Prime Hiroshima Shinkansenguchi manager
Clean and nice layout of the room. Onsen is plus. Very handy to have cafe inside hotel.
Masao
Stayed 1 night in Apr 2024
Response from Viainn Prime Hiroshima Shinkansenguchi Manager on 17 Apr 2024
Thank you for staying with us.If you have a chance, please use us again.Thank you for taking time out of your busy schedule to post.Via inn Prime Hiroshima Shinkansen Exit Manager
Inexpensive, clean and 3 minute walk from the station.
Daniel
Stayed 1 night in Apr 2024
Response from Via in Prime Hiroshima Shinkansenguchi Manager on 11 Apr 2024
Thank you very much for staying with us this time.All of our staff are very happy to receive your compliments.All of our staff will continue to strive to further improve our services without being satisfied with the status quo.We look forward to seeing you again.Thank you for taking time out of your busy schedule to post.
8/10 Good
Mansoor
30 Mar 2024
Mansoor
Stayed 2 nights in Mar 2024
Response from Via inn Prime Hiroshima Shinkansen Exit Manager on 21 Apr 2024
Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi.If you have a chance, please use us again.Thank you for taking time out of your busy schedule to post.Via in Prime Hiroshima Shinkansen Exit Manager
Response from Viainn Prime Hiroshima Shinkansenguchi on 15 Mar 2024
Thank you very much for staying at our hotel.All of our staff are glad that you liked our hotel's public bath.If you have another opportunity, please come visit us again.
Response from Viainn Prime Hiroshima Shinkansen Gate Manager on 11 Jan 2024
Thank you for staying at our hotel. We were very happy to receive your perfect rating. Were you able to rest well in your room? Please come visit us again in Hiroshima.Thank you!
This is a nice hotel, very close to the train station. It was a bit of a walk to the Peace Memorial, but the train and subway was right there. The breakfast is Japanese style, with choices A,B,C, D, E that vary in the main entree, but all come with a choice of drink, cup of soup, cabbage salad, and dessert salad (jello, Greek yogurt, etc).
Joel
Stayed 1 night in Jan 2024
Response from Viainn Prime Hiroshima Shinkansen Gate Manager on 11 Jan 2024
Thank you for staying at our hotel. I am very happy that I was able to help you with your sightseeing. Did you enjoy Hiroshima to the fullest? Please come visit us again!Thank you.
Excellent business style accommodation with public spa/bath. Room was somewhat larger than typical business hotel.
Only minor issue is hotel is located about 10 minute walk from Shinkansen station (the name seems to imply it is location within the station itself). Can be a little tricky to find at first but you will discover shortcuts once you get familiar with the area.
PS - great food floors in the station area itself
Ken
Stayed 1 night in Dec 2023
Response from ヴィアインプライム広島新幹線口 支配人 on 24 Dec 2023
Thank you for using Via Inn Prime Hiroshima Shinkansenguchi.Did you have a relaxing time during your stay?All of our staff are happy to hear that you were satisfied with our hotel's public bath.We will continue to strive to further improve our services without being satisfied with the status quo.Thank you for taking your valuable time to post.
Excellent hotel. Well situated for Hiroshima station. Literally 5 min walk. With all the amenities the station has to offer. A 7/11 across the street. The hotel offers a simple but satisfying breakfast reasonably priced.
A very enjoyable stay. Absolutely no complaints.
Trevor
Stayed 3 nights in Dec 2023
Response from Via Inn Prime Hiroshima Shinkansenguchi Manager on 19 Dec 2023
Thank you for using Via Inn Prime Hiroshima Shinkansenguchi.All of our staff are very happy to hear that you were satisfied with our hotel's location and breakfast.We will continue to strive to further improve our services without being satisfied with the status quo.When you come to Hiroshima, please use Via Inn Prime Hiroshima Shinkansenguchi.Thank you for taking your valuable time to post.
Definitely choose to buy breakfast. It will be provided at the attached coffee shop!
Amy
Stayed 1 night in Nov 2023
Response from Viainn Prime Hiroshima Shinkansen Gate Manager on 4 Dec 2023
Thank you for using Via Inn Prime Hiroshima Shinkansenguchi.Did you have a relaxing time during your stay?All of our staff are very happy to hear that you were satisfied with our hotel's breakfast. We will continue to strive to further improve our services without being satisfied with the status quo. When you come to Hiroshima, please use Via Inn Prime Hiroshima Shinkansenguchi.Thank you for taking your valuable time to post.
Thank you for staying with us.We are very happy to have been able to help you have a good trip.We look forward to seeing you again when you come to Hiroshima.Thank you again for taking time out of your busy schedule to give us a high evaluation of our hotel.
It is very near Hiroshima Station. There many restaurant near the hotel
Ricardo
Stayed 2 nights in Nov 2023
Response from Viainn Prime Hiroshima Shinkansenguchi Manager on 15 Nov 2023
Thank you for using Via Inn Prime Hiroshima Shinkansenguchi.Did you have a relaxing time during your stay?All of our staff are very happy to hear that you were satisfied with the location of our hotel. Thank you again for your high evaluation.We will continue to strive to further improve our services without being satisfied with the status quo.When you come to Hiroshima, please use Via Inn Prime Hiroshima Shinkansenguchi.Thank you for taking your valuable time to post.
The rooms are small but are comfortable and have everything you need. We loved the location. The staff was very nice. All in all we enjoyed our stay there.
Susan
Response from Viainn Prime Hiroshima Shinkansen Gate Manager on 3 Nov 2023
Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi.We are glad that you were satisfied with our stay.If you have a chance, please use us again.Thank you for taking time out of your busy schedule to post.Via Inn Prime Hiroshima Shinkansen Exit
Response from Viainn Prime Hiroshima Shinkansenguchi Manager on 30 Oct 2023
Thank you for using Via Inn Prime Hiroshima Shinkansen Exit.Did you have a relaxing time during your stay?We are very happy to receive the highest rating.We will continue to strive to further improve our services without being satisfied with the status quo, so when you come to Hiroshima again, please use Via Inn Prime Hiroshima Shinkansenguchi.Thank you for taking your valuable time to post.
Good accommodations, welcoming & friendly staff, convenient location for everything and of great value
Nikhil
Stayed 2 nights in Oct 2023
Response from Viainn Prime Hiroshima Shinkansen Gate Manager on 12 Oct 2023
Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi. We are glad that you had a comfortable stay with us. We look forward to seeing you again.Thank you for your post.
Response from Viainn Prime HiroshimaShinkansen Exit Manager on 13 Sep 2023
Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi.We are glad that you had a comfortable stay.We look forward to seeing you again.
Conveniently located next to the train station. It is an easy walkable distance without crossing streets. The facility is very clean and comfortable with English receptionist. The well equipped room are little small if your a big guy. The onsen bath house has two room indoor and outdoor located on the top floor including vending machines. Across the street there is a convient store for quick bite and drinks. All room has refrigerators and clean coffee pot. This hotel is suitable for a quick stay for business purposes.
Gabriel
Stayed 1 night in Sep 2023
Response from ヴィアインプライム広島新幹線口 支配人 on 11 Sep 2023
Thank you very much for staying at Via Inn Prime Hiroshima Shinkansenguchi.Thank you for your compliments regarding our location and facilities. I am relieved that you had a relaxing time.Please use us again when you come to Hiroshima. All the staff are looking forward to seeing you.Via in Prime Hiroshima Shinkansen Exit Manager
They gave me a 1 double bed room even though they knew we are 4 travellers.
When i complained, how come a 4 memver famkky is given this small room with 1 bed, they told me to pay another ¥33000 for a single room. Seriously you want to divide a family. Why expedia apo offer this kind of room for a 4 traveles, a family, as a solution???
Eventually we were give 2 blankets and 2 pillows and slept on the floor.
Worst experience ever!!
Never again in thia hotel and definitely never through expedia!!
Spyros
Stayed 3 nights in Aug 2023
Response from Viainn Prime Hiroshima Shinkansen Gate Manager on 1 Sep 2023
Thank you very much for using our hotel the other day.This reservation is for 2 adults and children are free to sleep together, so the room was prepared as a double room.Since there were no vacancies in the twin room, we have added a single room.In addition, please use if there is an opportunity.
6/10 Okay
Mo Kuen Monita
Travelled with family
3 Aug 2023
Liked: Cleanliness
A fair and clean hotel but nothing more.
Mo Kuen Monita
Stayed 2 nights in Aug 2023
Response from ヴィアインプライム広島新幹線口 支配人 on 3 Aug 2023
Thank you for staying with us.We are looking forward to seeing you again.
Great location, close to train station. I like that their is a hanging line in the tab.
When confirming our reservation and when sending reminders about our trip may I suggest giving us easy steps on how to get to your hotel if we walk to your hotel. Google does not work well in other countries.
Complimentary bottled water is really appreciated.
No iron and ironing board available.
Pj’s does not smell fresh , never used it.
Alfonso
Stayed 3 nights in Jun 2023
Response from ヴィアインプライム広島新幹線口 支配人 on 4 Jul 2023
Thank you for using Via in Prime Hiroshima Shinkansenguchi this time.The location of our hotel is posted on our website, so please use it. Also, we apologize for the inconvenience caused by the smell of the clothes in the hotel. We will check and respond as soon as possible.Thank you for taking the time to write a review.
Response from Viainn Prime Hiroshima Shinkansen Gate Manager on 17 Jun 2023
Thank you for staying at Via Inn Prime Hiroshima Shinkansenguchi.We apologize for the inconvenience caused by not being able to dry the washing machine properly.We look forward to seeing you again.
8/10 Good
Elizabeth
11 Jun 2023
Very convenient to train station. Simple onsen upstairs with two pools. Rooms are clean and nice. I would call this above average and would be happy to stay there again.
Elizabeth
Stayed 3 nights in Jun 2023
Response from Viainn Prime Hiroshima Shinkansen Gate Manager on 12 Jun 2023
Thank you very much for your reservation at Via Inn Prime Hiroshima Shinkansenguchi.We are very happy to receive so many compliments.We are looking forward to seeing you again.
8/10 Good
Brian
10 Jun 2023
Brian
Stayed 6 nights in Jun 2023
Response from Viainn Prime Hiroshima Shinkansen Gate Manager on 12 Jun 2023
Thank you for staying at Via in Prime Hiroshima Shinkansenguchi.Did you have a good time during your stay?We look forward to seeing you again.
This hotel is located in s great location next to the train.
Jeffrey
Stayed 2 nights in May 2023
Response from ヴィアインプライム広島新幹線口 支配人 on 5 Jun 2023
Thank you for staying at Via in Prime Hiroshima Shinkansenguchi . It seems that you were satisfied with the location of our hotel, and all the staff are happy. We look forward to seeing you again.Via in Prime Hiroshima Shinkansen Guchi Manager
Response from Viainn Prime Hiroshima Shinkansenguchi Manager on 1 Jun 2023
Thank you for using Via in Prime Hiroshima Shinkansenguchi this time. Did you have a good time in Hiroshima? Thank you for giving us the highest rating. Please come visit Japan again.
8/10 Good
Eugene
Travelled with family
30 May 2023
Liked: Staff & service
When you pass by the level one , will smell the smoke from the smoker’s
Eugene
Response from Viainn Prime Hiroshima Shinkansen Gate Manager on 31 May 2023
Thank you for staying at Via Inn Prime Hiroshima Shinkansenguchi.We are very sorry for the unpleasant feeling about the smell near the smoking area.We look forward to seeing you again.
Response from Via in Prime Hiroshima Shinkansen Gate Manager on 31 May 2023
Thank you for staying at Via Inn Prime Hiroshima Shinkansenguchi.All the staff are very happy to receive a high evaluation.We look forward to seeing you again.
Just a useful small business hotel close to Hiroshima station. The staff were friendly and helpful but had little or no English. The breakfast menu was limited to 5 fixed choices which were small servings rather than the more usual buffet.
Christopher
Stayed 3 nights in May 2023
Response from Viainn Prime Hiroshima Shinkansenguchi Manager on 18 May 2023
Thank you for using Viainn Prime Hiroshima Shinkansenguchi.We are very happy that you were satisfied with the location.We apologize for the inconvenience that the staff could not speak English.We are sorry that the breakfast did not meet your expectations.We are looking forward to seeing you again.Thank you for taking the time to post.
This is a nice hotel and in a great location right next to the train station.
Room was a fair size and comfortable. It was very clean and loved that water was provided. We didnt have breakfast but it smelt good when we walked by.
Kendell
Stayed 1 night in May 2023
Response from ヴィアインプライム広島新幹線口 支配人 on 15 May 2023
Thank you very much for staying with us this time. We hope you had a relaxing time during your stay. We are looking forward to seeing you again. Thank you for posting while you are busy.
Convenient location for passing through, about a two minute walk from Hiroshima Station. Very friendly staff and nice onsen. Be aware that the lifts take forever (like 15 minutes) at check out time which is quite stressful, and we couldn’t find stairs.
Gabrielle
Response from Viainn Prime Hiroshima Shinkansenguchi Manager on 8 May 2023
Thank you for using Viainn Prime Hiroshima Shinkansenguchi.We are very happy to receive words of praise and high evaluation.We apologize for the inconvenience caused by the congestion of the elevator.Thank you for taking the time to post.We are looking forward to seeing you again.
Overall great budget friendly hotel. Excellent layout made small room completely usable. Super close to Hiroshima station and area with lots of small bars/restraunts. Only negative is hard bed and pillow though
Jodie
Stayed 2 nights in Apr 2023
Response from General Manager VIainn Prime Hiroshimashinkansengu on 18 Apr 2023
Thank you for your having stayed at our hotel.We would like to serve you again.
Five minute walk from the train and bus station. Great food selections at the train station
Rooms were average size.
Had an Onsen.
Breakfast was average.
susan
Stayed 2 nights in Apr 2023
Response from ヴィアインプライム広島新幹線口 支配人 on 14 Apr 2023
Thank you for using our hotel. Did you enjoy your trip? Please come visit Hiroshima again! see you again!Viainn Prime Hiroshima Shinkansenguchi
Great hotel with close proximity to the station. There's a convenience store across the street. Recommended for short stayers!
Dekel
Stayed 2 nights in Mar 2023
Response from ヴィアインプライム広島新幹線口 支配人 on 5 Apr 2023
Thank you for using Via in Prime Hiroshima Shinkansen guchi.We are glad that you were satisfied with the location of our hotel. Thank you again for giving us a perfect score.We are looking forward to seeing you again.Via in Prime Hiroshima Shinkansen guchi Manager
Very close to the station. Love the bench in the room. Nice room athough it is a bit small.
Kaho
Stayed 2 nights in Jan 2023
Response from ヴィアインプライム広島新幹線口 支配人 前田 フロント 甲山 on 25 Jan 2023
Thank you for using this time.All the staff are happy to receive words of praise.We look forward to seeing you again if there is an opportunity.thank you.
A spacious desk to work on, a firm bed to have a good night rest, a clean bathroom, good internet connection, are all the plus factors of the hotel. It's located in a relatively quiet section of the town despite five minutes’ walk to the major railway station. There is a Japanese traditional garden to take a walk in and a museum to enjoy arts within 10 minutes’ walk from the hotel.
kikuko
Stayed 11 nights in Dec 2022
Response from ヴィアイン広島新幹線口 支配人 前田 フロント 岡本 on 17 Dec 2022
Thank you for staying with us.I'm glad you enjoyed sightseeing.In addition, we will provide customer service that will satisfy you when you use it.
Response from VIA INN Prime HIROSHIMASHINKANSENGUCHI KAWAMOTO on 1 Dec 2022
Thank you for using our hotel. Did you have a good time in Hiroshima? Were you able to heal your fatigue at our hotel? We are happy to receive a high evaluation. We look forward to seeing you again when you come to Hiroshima. Thank you.