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Reviews of Chase Suite Hotel El Paso

3 out of 5
Chase Suite Hotel El Paso
6791 Montana Ave, El Paso, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 526 out of 1000 reviews" "
Rating 8 - Good. 287 out of 1000 reviews" "
Rating 6 - Okay. 101 out of 1000 reviews" "
Rating 4 - Poor. 42 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

felipe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in May 2024
Response from Thomas on 14 May 2024
Hello,Thank You for taking the time to review our hotel, we appreciate your business.Thank You,Management

10/10 Excellent

Jimmy

Liked: Amenities, property conditions & facilities
Great stay, a bit noisy in the morning, but we’re up early anyways
Stayed 1 night in May 2024
Response from Thomas on 13 May 2024
Hello,Thank You for taking the time to review our hotel, We appreciate your business!Thank You,Management

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This seems to be an extended-stay suite hotel, and has a full kitchen. I'm just here for one night so not making use of it, but it seems like a great place for longer stays. The WiFi captive portal authentication is a bit flaky.
Stayed 1 night in May 2024
Response from Thomas on 6 May 2024
Hello,Thank You for taking the time to review our hotel. We appreciate the feedback and hope that you will return soon so you may enjoy all of the accommodations are hotel provides.Thank You,Management

6/10 Okay

Rachelle

Travelled with partner
Disliked: Cleanliness
Room service was not available during the days I stayed. There were also so many bugs in the bathroom. Most of the staff were friendly though.
Stayed 3 nights in Apr 2024
Response from Thomas on 1 May 2024
Hello,Thank You for taking the time to review our hotel. We apologize for any inconvenience that may have occurred during you time with us. Our front desk staff is available to answer any question or request you may have during your time with us 24/7. Please let us know about your next stay with us.Thank You,Management

10/10 Excellent

Alma, Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady Jennifer did a great job, very friendly and professional, love the area she assigned us, very quiet, the suite was very clean and cozy. We had a great experience staying at Chase Suite Hotel. Alma Reyes
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Dear Alma,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay and that Jennifer provided great service. Please know we are sharing your comments with the team. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jennifer was amazing
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Dear Raymond,Thank you for filling out a rating and review. We are happy to see you enjoyed your stay. We will be rewarding Jennifer for her service. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 Excellent

Gabriel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each ynit is like a small apartment. Has a full stove, fridge and microwave. Clean, spacious, offers breakfast. Close to the airport. Great deal. Will stay again.
Stayed 2 nights in Apr 2024
Response from Thomas on 29 Apr 2024
Hello,Thank You for taking the time to review our hotel. We are very happy that you found our spacious suits clean and comfortable. We also love to hear that you were able to fully take use of our full sized fridge and working stoves. Please let us know about your next stay with us here at the Chase Suite Hotel El Paso.Thank You,Management

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roomy accommodation that was quiet. The only problem is that the AC blew on couch and bed.
Stayed 1 night in Apr 2024
Response from Thomas on 19 Apr 2024
Hello,Thank you for taking the time to review our hotel. We are very sorry for any inconveniences that may have occurred during your time with us. Our maintenance team is available from 7am to 10pm on property if you are ever in need during your stay. Please let us know about your next stay with us as we would love to have you back.Thank You,Management

10/10 Excellent

Melita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be staying there again 😄
Stayed 1 night in Apr 2024
Response from Thomas on 15 Apr 2024
Hello,Thank You for taking the time to review our hotel, We appreciate your business. Please let us know about your next stay with us here at the Chase Suite Hotel El Paso.Thank You,Management

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in yesterday around 4pm and the lady at the front desk was very attentive and professional. Unfortunately I can't recall her name
Stayed 1 night in Apr 2024
Response from Thomas on 8 Apr 2024
Hello,Thank You for taking the time to review our hotel. We appreciate your business. Please let us know about your next stay with us here at the Chase Suite Hotel El Paso.Thank You,Management

6/10 Okay

Ronald

Liked: Cleanliness, staff & service
The only real problem was the body soap shampoo etc.…it’s old and stinks bad!!! Couldn’t even use it!!!! All else was good!
Stayed 2 nights in Apr 2024
Response from Thomas on 8 Apr 2024
Hello,Thank You for taking the time to review our hotel. We apologize for any inconvenience that may have occurred during your time with us. Thank You,Managment

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Apr 2024
Dear Lidia,Thank you for the 5-star review. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Husband and I enjoyed the stay.. easy check in, didn’t have time for breakfast but saw where they sold alcohol which is a plus in my book! Definitely book here again with or with kids
Stayed 1 night in Mar 2024
Response from Management on 31 Mar 2024
Hello,Thank You for taking the time to leave a review on our hotel. We are very happy that you found our hotel convenient and accommodating. We hope that you will return soo so that you may enjoy our other accommodation that you were not able to partake in.Thank You

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 31 Mar 2024
Hello,Thank You for taking the time to review our hotel, we appreciate your business.Thank You

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay
Stayed 2 nights in Mar 2024
Response from Manager on 28 Mar 2024
Hello,Thank you for taking the time to fill out a rating and review. We are happy to see you had a pleasant stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Thomas on 19 Mar 2024
Hello Juan,Thank you for taking then time to rate our hotel. We appreciate your business. Please let us know the next time your are in town as we would love to have you back.Thank You,Management

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay that is close to the airport.
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Dear Melissa,Thank you for taking the time to fill out a rating and review. We are happy to see you found us to be a great place to stay. Please know we are sharing your comments with the team. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Thomas on 18 Mar 2024
Hello,Thank You for taking the time to review our hotel. We appreciate your business.

10/10 Excellent

cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised to find that this place not only matched the pictures but exceeded our expectations! The staff was super friendly upon check in. Parking is a little tight but then again they were fully booked. We're definitely coming back. Only down side was we were supposed to get a complimentary bottle of wine being a VIP guest through Expedia but they were out. None the less, still highly recommend!
Stayed 1 night in Mar 2024
Response from Manager on 18 Mar 2024
Dear Cynthia,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay and that you found super friendly staff. Please know we are sharing your comments with the team. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

6/10 Okay

Lupe

Travelled with family
Disliked: Property conditions & facilities
The property in general needs a face lift. Room was comfortable & clean. The complimentary breakfast was very skimpy. Nothing like the pictures we saw online. Staff was friendly & professional. We wanted to try something different, but for the price, next time we will stick to what we know (Home 2 Suites).
Stayed 2 nights in Mar 2024
Response from Thomas on 13 Mar 2024
Dear Lupe,Thank You for taking the time to review our hotel, we appreciate your business. We are here if you are ever in need of a hotel here in El Paso.Thank You,Management

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a late arrival and the clerk was awesome. Personable and informative! Parish rocked! Great customer service. The property is great. Definitely will be back here if the need arises. Check out was a breeze. Thomas was also great to work with! Thank you!
Response from Manager on 16 Feb 2024
Dear Donna,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay and that Parish and Thomas rocked it! Please know we are sharing your comments with the team and rewarding the Team Members mentioned. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 Excellent

robyn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Chase was very accommodating and comfortable. The breakfast was as delicious and everyone was super friendly. I’d definitely go back.
Stayed 1 night in Feb 2024
Response from Thomas on 15 Feb 2024
Dear Robyn,Thank You for taking the time to review our hotel. We are very happy that you were able to enjoy our complimentary breakfast that we provide every morning. Please let us know about your next stay at the Chase Suite Hotel.Thank You,Management

10/10 Excellent

armin

Stayed 1 night in Feb 2024
Response from Thomas on 15 Feb 2024
Dear Armin,Thank You for the review, we appreciate your business!Thank You,Management

10/10 Excellent

Breanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! We had no problems and even received a free bottle of wine for being a silver member. I will stay if in the area again.
Stayed 1 night in Feb 2024
Response from Manager on 13 Feb 2024
Dear Breanna,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay and that you found the staff to be awesome. Please know we are sharing your comments with the team. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and room
Great experience checking in with rep Kayla. She was very nice and gave me all the details. The room was so clean and cozy. Would definitely recommend and will be staying there again.
Stayed 1 night in Feb 2024
Response from Thomas on 6 Feb 2024
Dear Paula,Thank You for this great review. We are very happy that Kayla went above and beyond during your check in. We will definitely let her know about the kind words. We also love that you found our suites clean and cozy. We try our best to provide the best hotel rooms in El Paso. Please, let us know about your next visit with us here at the Chase Suite Hotel El Paso.Thank You,Management

2/10 Terrible

Aegis

Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello,Thank you for taking the time to fill out a rating. We are sorry to see you did not have the best experience. We would like to hear more about it. If you could please call the hotel at your convenience and ask for the General Manager. We look forward to hearing from you.Warmest regards,Manager

2/10 Terrible

Nils

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Bad service; breakfast not prepared
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Dear Mr. Nils,Thank you for taking the time to fill out a rating and review. We are sorry to hear about your experience. At your convenience, we would like to hear more about what occurred. If you could please call the hotel and ask for the General Manager. We look forward to hearing form you.Warmest regards,Manager

10/10 Excellent

Salomon, Los Angeles

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023
Response from Manager on 11 Jan 2024
Hello,Thank you for taking the time to fill out a rating. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 Excellent

FRANK

Stayed 1 night in Dec 2023
Response from Manager on 5 Jan 2024
Dear Frank,Thank you for taking the time to fill out a rating. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the amenities, the size of room, everything. What could be beyter, electric fireplace. And 2 person tub.... otherwise OMG perfect
Stayed 1 night in Dec 2023
Response from Thomas on 26 Dec 2023
Dear Shirley,Thank You for taking the time to review our hotel! We appreciate your business!Thank You,Management

10/10 Excellent

Robert, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a fantastic place to stay and is affordable, no issues here A
Stayed 1 night in Dec 2023
Response from Thomas on 18 Dec 2023
Dear Robert,Thank You for taking the time to review our hotel, We appreciate your business and await your next stay.Thank You,Management

10/10 Excellent

Trang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Thomas on 15 Dec 2023
Dear Trang,Thank You for taking the time to review our hotel, We appreciate your business.Thank You,Management

10/10 Excellent

Raina

Stayed 3 nights in Nov 2023
Response from Thomas on 18 Dec 2023
Dear Raina,Thank You for taking the time to review our hotel, we appreciate your business!Thank You,Management

10/10 Excellent

Aegis

Stayed 2 nights in Nov 2023
Response from Manager on 17 Nov 2023
Hello,Thank you for taking the time to fill out a rating. We are happy to see you enjoyed your stay. we look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

8/10 Good

Della

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No TV
The only drawback was the TV connection was awful. After a day out...it would have been nice to be able to come and sit to watch a movie or the world series game without it breaking up.
Stayed 3 nights in Oct 2023
Response from Thomas on 30 Oct 2023
Dear Della,Thank You for taking the time to review our hotel. We apologize for any inconveniences that may have occurred during your time with us. We will go ahead and get with our management team and see what we can do about the issue mentioned.Thank You,Management

10/10 Excellent

Gustavo

Stayed 1 night in Oct 2023
Response from Thomas on 14 Nov 2023
Dear Gustavo,Thank You for taking the time to review our hotel, we appreciate your business!Thank You,Management

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Tonya,Thank you for taking the time to fill out a rating. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,General Manager

8/10 Good

Carlos

.
Stayed 1 night in Oct 2023
Response from Thomas on 17 Oct 2023
Dear Carlos,Thank You for taking the time to review our hotel, we appreciate your business.Thank You,Management

10/10 Excellent

Robert

Stayed 1 night in Oct 2023
Response from Thomas on 30 Oct 2023
Dear Robert,Thank You for taking the time to review our hotel, We appreciate your business!Thank You,Management

10/10 Excellent

Juan

Stayed 1 night in Sep 2023
Response from Thomas on 17 Oct 2023
Dear Juan,Thank You for taking the time to review our hotel, we appreciate your hotel.Thank You,Management

6/10 Okay

Omer

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Manager on 11 Sep 2023
Dear Omer,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never stay Here
Asked to see the room on arrival. Take by maintenence man to room. Room smelled musty and dirty like when you walk into a cabin that has been locked up for the season. We requested not to stay and a refund. The lady at front desk at first said sure. We had booked through hotels.com so we called them to confirm. Suddenly her story changed and she was telling them we trashed the room when we checked it out. The only thing we had done was pull back the sheets to see if they were clean. Finally, after 20 minutes of talking with hotels.com , she released the funds back to hotels.com who sent us the refund. This is not a hotel. It is an apartment complex converted to hotel rooms that are not maintained to Red Roof in standards.
Stayed 2 nights in Aug 2023
Response from Thomas on 5 Sep 2023
Dear Jeffery,Thank You for taking the time to leave a review, we appreciate your business.Thank You,Management

10/10 Excellent

Dashay

Stayed 1 night in Aug 2023
Response from Thomas on 7 Sep 2023
Dear Dashay,Thank You for taking the time to review our hotel, we appreciate your business!Thank You,Management

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Thomas on 15 Aug 2023
Thank You for taking the time to review our hotel! We appreciate your business!

10/10 Excellent

Alyssa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and convenient! For my families one day trip, we were able to be comfortable and feel like we were home. Chase Hotel is very affordable, staff is incredibly friendly and helpful, and they made transportation very convenient and easy! Also, the travel time for the shuttle to Airport and vice versa is less 10 minutes.
Stayed 1 night in Jul 2023
Response from Thomas on 17 Jul 2023
Dear Alyssa,Thank You for leaving a review! We are very happy that you enjoyed your time with us. Please let us know about any future stays with us here at the Chase Suite Hotel- El Paso.Thank You,Management

8/10 Good

Maria

Travelled with group
It was perfect. The accommodations were well appointed, the staff was efficient and kind. Unfortunately, my best friend died while I was there and I had to leave early. The woman at the front desk noticed something was wrong and came out from behind the desk to comfort me and hold me while I sobbed. I will never forget her kindness.
Stayed 2 nights in Jul 2023
Response from Thomas on 12 Jul 2023
Dear Maria,First off, we would like to send our condolences to you and your family. We know that having a loved one pass on is not easy. We also thank you for taking the time to write this review. Please let us know the next time you are back our way as we would love to have you back.Thank You,Management

10/10 Excellent

Antwon

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I like the shuttle services back and forth to nearby shopping facilities. I didn't like the renovation that was going on because I was not able to enjoy the amenities available. The breakfast was ok but not great.
Stayed 4 nights in May 2023
Response from Thomas on 12 Jun 2023
Dear Antwon,Thank You for taking the time to review our hotel! We apologize for any inconveniences that our current renovations may have caused. But we hope that you will be back soon to enjoy the upgrades.Thank You,Management

6/10 Okay

melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorial Day Weekend Stay
Was very pleased with the stay!! Unsatisfied with the other occupants. Everyone goes to relax and have a nice weekend, I understand the grill area is first come first serve, but a group of military assumed they were entitled to use both grills in the first pool area. In my perspective it should be one grill area per party or a certain amount of time.
Stayed 2 nights in May 2023
Response from Manager on 2 Jun 2023
Dear Melissa,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay, but do apologize for the inconvenience that occurred with the use of grills. They are on a first come first served basis. We also have additional grills by the other swimming pool we have towards the back of the hotel. Thank you again for taking the time to fill out a rating and review. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities
Home away from home
Stayed 2 nights in May 2023
Response from Manager on 1 Jun 2023
Dear Evan,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed your stay. We look forward to seeing you the next time your travels bring you through our area.Warmest regards,Manager

6/10 Okay

Richard

Liked: Staff & service
Disliked: Property conditions & facilities
The adult pool was nice. But there was a lot of construction going on, and there were the sounds of jackhammers at all hours.
Stayed 3 nights in May 2023
Response from Management on 26 May 2023
Dear Richard,Thank you for taking the time to fill out a rating and review. We are happy to see you enjoyed the pool area, but do apologize for the construction noise. Please know the construction team finishes their day at 5pm and we also have an additional swimming pool on the opposite end. Thank you again for taking the time to fill out a rating and review. We look forward to seeing you the next time your travels bring you through our area.