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Reviews of Sandman Signature Edmonton Downtown Hotel

3.5 out of 5
Sandman Signature Edmonton Downtown Hotel
10235 - 101 Street, Edmonton, AB

Reviews

8.2

Very good

Rating 10 - Excellent. 1244 out of 2626 reviews" "
Rating 8 - Good. 706 out of 2626 reviews" "
Rating 6 - Okay. 343 out of 2626 reviews" "
Rating 4 - Poor. 193 out of 2626 reviews" "
Rating 2 - Terrible. 140 out of 2626 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, amenities
It’s great place to stay in winter
Stayed 3 nights in Feb 2024

8/10 Good

maurice, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 1 night in May 2024

8/10 Good

Ashwini

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The key cards stopped working two days in a row. This is inconvenient as you need them to get up the elevator. Our whole floor had to get their keys reprogrammed one evening. The service by the staff was excellent. They are very helpful and informative. Rooms were good size with nice size mini fridge and microwave. Location is excellent. At nighttime, though probably wouldn’t want to be outside downtown alone. Hotel connected well to the mall - Edmontons bell centre with Tim’s and shoppers drug Mart.
Stayed 4 nights in May 2024

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

jason

Good
Stayed 2 nights in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, vert convenient, super friendly and helpful staff, the only i would change is make sure the parking around the hotel is strickly for hotel guests
Stayed 1 night in May 2024

10/10 Excellent

Amy, Saskatoon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in May 2024

2/10 Terrible

Marim

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Meretta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check in. Clean property.
Stayed 1 night in May 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Excellent service and amenities.
Stayed 1 night in May 2024

8/10 Good

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near Ice centre and Marriott- good local restaurants.
Stayed 1 night in Feb 2024

8/10 Good

Madison

Travelled with group
Liked: Cleanliness, property conditions & facilities
Stayed one night at this hotel when I was in Edmonton for an NHL game. Arrived an hour and a half after check in started, and our room was not ready. I was asked to wait 15 minutes while they finished up the room. Okay, no problem. Waited 15 minutes, then waited in line to check in. When I got to the desk (25 minutes later total) the room was still not ready. The person checking in beside did not have their room ready either and was offered a coupon at the connecting restaurant to have a drink while they waited. I was not offered the same. Waited another 5ish minutes and then was informed the room was ready. This hotel is right by the arena, I would assume they are well versed in getting hectic when there’s an event in town. It was frustrating not to be offered the same coupon as others were that had to wait. Not that I came there to get a complimentary drink, just annoying. I do give it an overall good rating as I enjoyed the remainder of my stay just wasn’t too impressed with the check-in.
Stayed 1 night in May 2024

10/10 Excellent

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great other than the man shouting at me covered in his own feces outside. But that’s not the hotel’s fault
Stayed 1 night in May 2024
Response from Manendra Sharma on 15 May 2024
Hi Eric,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback. We are also thankful for your understanding of Edmonton Downtown situation. Edmonton downtown like many big cities is currently trying to find resolve to some challenges as a community.Looking forward to welcome you back.Regards

2/10 Terrible

John

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a flood, did not get offered restitution.
Stayed 2 nights in Mar 2024
Response from Manendra Sharma on 14 May 2024
Hi John,Thank you for choosing to stay with us and sharing your candid feedback. We apologize for the inconvenience caused.Should you find it appropriate, we encourage you to contact us with details of your experience.We look forward to hearing from you.Regards

8/10 Good

Constance

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2024
Response from Manendra Sharma on 14 May 2024
Hi Constance,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Manendra Sharma on 14 May 2024
Hi Andrew,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 Good

Dallas

Liked: Staff & service
Stayed 1 night in May 2024
Response from Manendra Sharma on 13 May 2024
Hi Dallas,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Dana

Liked: Amenities
👍
Stayed 1 night in May 2024
Response from Manendra Sharma on 13 May 2024
Hi Dana,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Brenda

Stayed 1 night in May 2024
Response from Manendra Sharma on 13 May 2024
Hi Brenda,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 Good

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Manendra Sharma on 13 May 2024
Hi Johanna,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in May 2024
Response from Manendra Sharma on 13 May 2024
Hi Samual,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Christine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family of 6. The kids love the pool and hot tube.
Stayed 1 night in May 2024
Response from Manendra Sharma on 10 May 2024
Hi Christine,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Chantel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manendra Sharma on 10 May 2024
Hi Chantel,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

4/10 Poor

Deka

Stayed 3 nights in May 2024
Response from Manendra Sharma on 10 May 2024
Hi Deka,Thank you for choosing to stay with us and taking the time to rate us.Seems that we failed to impress you during your last stay with us.Should you find it appropriate, we would welcome an opportunity to learn details of your experience in order to identify our areas of improvement.Looking forward to hearing from you.Regards

2/10 Terrible

Kevin

Liked: Cleanliness
I had to call security twice to settle down the other guests. (Kids running around the hallways and then drunk parents yelling at the kids) and On the second call, I told them that if they didn’t fix it, I would call the police. Only then the issue was rectified
Stayed 2 nights in May 2024
Response from Manendra Sharma on 10 May 2024
Hi Kevin,Thank you for choosing to stay with us and sharing your candid feedback. We apologize for inconvenience caused.At Sandman we expect our patrons to maintain the decorum of the place and respect the privacy and comfort of other guests. Our team is always willing to assist in case any of such situation arises. We sincerely hope for your understanding and continued patronage.Regards

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manendra Sharma on 10 May 2024
Hi Chris,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manendra Sharma on 7 May 2024
Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. It has a nice exercise room and pool
Stayed 3 nights in May 2024
Response from Manendra Sharma on 7 May 2024
Hi Philip,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

4/10 Poor

Wenjing

Travelled with family
Disliked: Cleanliness, property conditions & facilities
It's smell terrible and strange in the door area of the room.
Stayed 2 nights in May 2024
Response from Manendra Sharma on 7 May 2024
Hi Wenjing,Thank you for choosing to stay with us and taking the time to rate us.Seems that we failed to impress you during your last stay with us.Should you find it appropriate, we would welcome an opportunity to learn details of your experience in order to identify our areas of improvement.Looking forward to hearing from you.Regards

8/10 Good

cornelio

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Manendra Sharma on 7 May 2024
Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manendra Sharma on 10 May 2024
Hi Catherine,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Laura

Stayed 1 night in May 2024
Response from Manendra Sharma on 7 May 2024
Hi Laura,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Mariusz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok but did not like the downtown vibe
Stayed 2 nights in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Mariusz,Thank you for choosing to stay with us and taking the time to rate us.We value your comment and understand that you didnt like the downtown area. Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

4/10 Poor

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Property is fine, the hotel was ok. The area around the ice district in Edmonton is unsafe and dirty.
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 6 May 2024
Hi Kevin,Thank you for choosing to stay with us and taking the time to rate us.We value your comment on Downtown area. Edmonton downtown like many big cities is currently trying to find resolve to some challenges as a community.We can assure you that we value the safety of our guests & our building is equipped with safety features like CCTV & access controlled elevators in addition to having a security personnel on site.Hoping that you liked the hotel , we look forward to welcome you back.Regards

10/10 Excellent

Dalene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can walk to Roger’s Place via pedway
Stayed 1 night in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Dalene,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Chiamaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Chiamaka,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Jaspal

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is not convenient and construction nearby.
Stayed 1 night in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Jaspal,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

4/10 Poor

Kate

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Kate,Thank you for choosing to stay with us and taking the time to rate us.Seems that we failed to impress you during your last stay with us.Should you find it appropriate, we would welcome an opportunity to learn details of your experience in order to identify our areas of improvement.Looking forward to hearing from you.Regards

8/10 Good

Simranjit

Stayed 1 night in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Simranjit,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

6/10 Okay

Julie, Yellowknife

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Julie,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

4/10 Poor

Kristina

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The beds were great, comfortable and seemed clean. The area around the property is dirty. The Parkade area is very smelly. The hotel room could use a deep clean. No lobby coffee or tea. Staff was nice. An overnight lobby clean would be appreciated. I understand not making the rooms up daily, but a restock would’ve been lovely.
Stayed 2 nights in Apr 2024
Response from Manendra Sharma on 6 May 2024
Hi Krsitina,Thank you for choosing to stay with us and sharing your candid feedback. We apologize for any inconvenience inadvertently caused. We value your comment as it definitely highlights our area of improvement. We will follow up your feedback with our housekeeping team to be more attentive in cleaning and appointing the areas. We sincerely hope for your continued patronage. Regards

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manendra Sharma on 6 May 2024
Hi Ryan,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Emilie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sandman signature downtown is a great clean hotel. Very convenient for walking to nearby events.
Stayed 1 night in Feb 2024
Response from Manendra Sharma on 1 May 2024
Hi Emilie,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, amenities
The sandman signature downtown is a great clean hotel. Very convenient for walking to nearby events.
Stayed 1 night in Mar 2024
Response from Manendra Sharma on 1 May 2024
Hi Emilie,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

8/10 Good

Arry

Travelled with group
The location is the best part about this hotel. The room itself is honestly not that bad for the price but the price is a bit overpriced
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 1 May 2024
Hi Ary,Thank you for choosing to stay with us and taking the time to rate us.Hoping that you liked the hotel and enjoyed your stay, we look forward to welcome you back.Regards

10/10 Excellent

Donald

Stayed 1 night in Apr 2024

10/10 Excellent

Kim

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel,, excellent location & friendly staff
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 2 May 2024
Hi Kim,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Rebecca

Stayed 1 night in Apr 2024

10/10 Excellent

Amy, Saskatoon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 30 Apr 2024
Hi Amy,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Apr 2024
Response from Manendra Sharma on 30 Apr 2024
Hi Brittany,Thank you for your patronage & 5 star rating provided for your last stay with us.We appreciate your business & feedback.Looking forward to welcome you back.Regards