All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
We extend our gratitude for sharing your recent hotel stay experience with us. Your kind words serve as recognition for our dedicated team who consistently strive to provide exceptional guest service. We look forward to your next stay with us.
We greatly appreciate you for sharing your feedback on your recent stay with us! Our concierge rooms seem to be a great option. We look forward to your next stay with us.
Great customer service . Front desk stuff was really awesome and friendly . I would will definitely stay at this hotel next time I’m in Edmonton
Charles
Stayed 2 nights in May 2024
Response from Joe Montoya on 12 May 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.
No maid service, concierge floor breakfast is very limited, no dining services available from 10am-6, elevators to parkade very dirty, hotel needs thorough cleaning and maintenance. Had to leave hotel too frequently to get services, rather than stay and give them the business. Very unfortunate hotel is no longer what it used to be.
Jeanette
Stayed 2 nights in May 2024
Response from David Kieselhof on 11 May 2024
It sounds like you were rather disappointed with your experience. Our management will have a look at your review. You are right, currently our restaurants are typically closed between 10 AM and 5 PM or 11 AM and 5 PM. But, the restaurant may expand their hours in the future. Thanks for sharing your feedback.
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.
8/10 Good
Nicole
9 May 2024
Nicole
Stayed 7 nights in May 2024
Response from David Kieselhof on 11 May 2024
Thanks for the high marks! We're glad you enjoyed your stay. Feel free to come see us again!
8/10 Good
Jes
6 May 2024
Liked: Cleanliness, staff & service, amenities
Decor was a bit dated but that added to the character of the place a bit. The staff were really nice - very helpful and eager to assist, which I appreciated. Reasonably priced as well.
Jes
Stayed 3 nights in May 2024
Response from David Kieselhof on 7 May 2024
Thanks! Believe it or not it always cheers us up to hear nice things about our service. Although we work hard to make our guests happy, we don't always hear about it. Thanks for taking the time to write your review. Come see us again!
6/10 Okay
John
Business traveller, Travelled with partner
6 May 2024
Liked: Cleanliness, staff & service
The room was nice. However, we were not warned that there would be an additional charge for parking!
John
Stayed 2 nights in May 2024
Response from David Kieselhof on 11 May 2024
Thanks for taking the time to write a review. We're sorry you felt caught off guard by our parking charges. We do our best to let all our guests know including having that information on the Expedia.com website. Otherwise we hope we met your expectations. Come see us again!
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.
I found it deceptive that parking is for hotel guests and public, yet the hotel rate is $25 and public rate is $10.
Khuspaul
Stayed 1 night in May 2024
Response from Loren Hidalgo on 2 May 2024
Hi Khuspaul,Thank you for sharing your feedback with us. It's always valuable to hear about guests' experiences.With regards to the parking rate, the 10 rate is from 6pm to 12 midnight and 5.00 per hour thereafter. We apologize for any confusion. The 25 rate is a great value and highly competitive for hotel parking in the Edmonton downtown market. We all look forward to welcoming you back on a future for a much-improved experience.Sincerely,Loren Hidalgo
Hi Melanie,Thank you for taking the time to review your experience from your recent stay at our hotel. Your compliments are appreciated to recognize our team who do a great job taking care of our guests. Your feedback, allow us to monitor the guest experience.We look forward to welcoming you again.Sincerely,Loren Hidalgo
Convenient to the city, big rooms maybe a little tired.
Tom
Stayed 2 nights in Apr 2024
Response from Joe Montoya on 29 Apr 2024
Thank you for sharing your feedback! We're glad to hear our convenient location suited your needs. We're always looking for ways to improve, so we appreciate your insight on the room condition. Rest assured, we'll take your comments into consideration for future enhancements. We hope to have the opportunity to host you again soon!
8/10 Good
Jeanne
29 Apr 2024
Liked: Cleanliness, staff & service
Jeanne
Stayed 2 nights in Apr 2024
Response from David Kieselhof on 30 Apr 2024
Thanks for the great review! Feel free to come see us again!
Better price and parking payments than other downtown hotels.
Darlene
Stayed 1 night in Apr 2024
Response from Joe Montoya on 29 Apr 2024
We're thrilled to hear you found our pricing and parking options to your satisfaction! Providing value and convenience are top priorities for us. We look forward to welcoming you back on your next visit to downtown.
Sadly there isnt a pool. But was still a good hotel with convinent parking and area
Daryn
Stayed 2 nights in Apr 2024
Response from David Kieselhof on 30 Apr 2024
Thanks for the great review! You're right unfortunately we don't have a pool. We are glad, however, you were otherwise please with our hotel. Come see us again!
Loved the view of the river valley from our hotel room!
Kaliamma
Stayed 1 night in Apr 2024
Response from Joe Montoya on 28 Apr 2024
We greatly appreciate your fantastic review of our hotel, especially highlighting the stunning views. We're delighted to learn that you enjoyed these aspects of your stay. We’re looking forward to the chance to welcome you back for another enjoyable stay in the future.
10/10 Excellent
Carly
28 Apr 2024
Carly
Stayed 2 nights in Apr 2024
Response from David Kieselhof on 30 Apr 2024
Thanks for giving us such a positive review! Come see us again!
8/10 Good
Fallon
28 Apr 2024
Liked: Cleanliness, staff & service
The exit door on the park-aid was broken. The pillows were a little hard for my liking the the blankets were quite stiff
Fallon
Stayed 2 nights in Apr 2024
Response from Joe Montoya on 28 Apr 2024
We appreciate you sharing your recent hotel experience with us. Thank you for bringing these issues to our attention. We apologize for the inconvenience you experienced with the broken exit door and the discomfort caused by the pillows and blankets. Your feedback is invaluable as we strive to continually enhance our guests' experience. We will address these concerns promptly to ensure they are rectified for future guests. We appreciate your understanding and hope to welcome you back for a more enjoyable stay.
We especially loved the view from our room. The layout of the hotel was unique and the staff were lovely. We would absolutely stay here again.
Laura
Stayed 1 night in Jan 2024
Response from Joe Montoya on 28 Apr 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.
Hi Jackie,We appreciate you sharing your recent hotel experience with us. Your feedback is invaluable in helping us enhance our service. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for a better experience.Sincerely,Loren Hidalgo
Very friendly security guard, cleaning up outside, very nice to see. Staff was friendly, great location.
Kim
Stayed 1 night in Apr 2024
Response from Joe Montoya on 26 Apr 2024
We extend our gratitude for sharing your recent hotel stay experience with us. Your kind words serve as recognition for our dedicated team who consistently strive to provide exceptional guest service. We look forward to your next stay with us.
6/10 Okay
Jason, Calgary
26 Apr 2024
Jason
Stayed 3 nights in Apr 2024
Response from Joe Montoya on 27 Apr 2024
We thank you for taking the time to share your feedback on your recent hotel stay. We sincerely apologize for falling short of your expectations. Your feedback holds immense value to us, as we remain dedicated to continuously enhancing our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience.Should you wish to discuss your recent stay, please feel free to reach out to us.
10/10 Excellent
Marian
24 Apr 2024
Marian
Stayed 1 night in Apr 2024
Response from Joe Montoya on 15 May 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.
10/10 Excellent
Temi
24 Apr 2024
Temi
Stayed 1 night in Apr 2024
Response from Joe Montoya on 15 May 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! We look forward to your next stay with us.
8/10 Good
Jesse, Calgary
23 Apr 2024
Jesse
Stayed 1 night in Apr 2024
Response from David Kieselhof on 24 Apr 2024
Thanks for taking the time to make a review! Come see us again!
4/10 Poor
Amandeep
Travelled with group
22 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old furniture and interior.. not even proper glasses in rooms…
Amandeep
Stayed 1 night in Apr 2024
Response from David Kieselhof on 23 Apr 2024
Our Concierge Floor rooms are the most recently renovated rooms in our hotel. We find that many guests prefer them to our standard rooms. There are only a little more expensive but are also higher, have faster WiFi and come with a continental breakfast. Also, we would be happy to put glasses in your room before you arrive. Feel free to call us again before you arrive and we'll make sure the glasses are in the room before you get there.
Amazing view of Edmonton. Learnt about things I never knew about Edmonton
TATENDA
Stayed 1 night in Apr 2024
Response from Joe Montoya on 23 Apr 2024
We greatly appreciate your fantastic review of our hotel, especially highlighting the stunning view. We're delighted to learn that you enjoyed these aspects of your stay. Providing you with a memorable experience was our pleasure, and we’re looking forward to the chance to welcome you back for another enjoyable stay in the future.
Strange & scary intersection to get into the hotel!
Dorthey
Stayed 1 night in Apr 2024
Response from David Kieselhof on 23 Apr 2024
The intersection outside our hotel is a little trickier to navigate. But once you get used to it, you can safely cross it without much worry. There are three ways to enter our driveway. The two easiest are from the south or using MacDonald drive. If you must use 101st to enter the driveway we advise you to take your time and make sure you get far enough into the intersection to see down the hill.
10/10 Excellent
Solange
20 Apr 2024
Solange
Stayed 1 night in Apr 2024
Response from David Kieselhof on 11 May 2024
Thanks for letting us know you were so satisfied. We appreciate it. Come again!
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.
Old dated hotel, tiny king room...not even a mini fridge. Extra costs to park on-site. Electrical outlet behind the bed didnt even have a plastic cover on it. Very unsafe. Wouldn't stay here again.
Bai-Leigh
Stayed 1 night in Apr 2024
Response from Joe Montoya on 21 Apr 2024
We thank you for taking the time to share your feedback on your recent hotel stay. We sincerely apologize for falling short of your expectations. Your feedback holds immense value to us, as we remain dedicated to continuously enhancing our guest experience. We hope to have the opportunity to welcome you back for a much-improved experience.
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.
10/10 Excellent
Angela
17 Apr 2024
Liked: Cleanliness
Angela
Stayed 1 night in Apr 2024
Response from Joe Montoya on 18 Apr 2024
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.
We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your stay at our hotel. We look forward to your next stay with us.
I stayed on the 15th floor my only dislike was how paper thin doors and walls seemed was loud all night other than that good hotel that is close to Roger’s if you are going to a hockey game
Desiree
Stayed 1 night in Apr 2024
Response from Loren Hidalgo on 16 Apr 2024
Hi Desiree,We appreciate you sharing your recent hotel experience with us. Your feedback is invaluable in helping us enhance our service. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for a better experience.Sincerely,Loren Hidalgo
Hi Conor,We greatly appreciate you for sharing your feedback on your recent stay with us! It brings us immense joy to learn that you had a wonderful experience during your time at our hotel.We look forward to welcoming you again.Sincerely,Loren Hidalgo
4/10 Poor
ryan
15 Apr 2024
Disliked: Cleanliness, staff & service
only certain rooms come with buffet breakfast they did not tell me that upon check in! 19th floor and up include breakfast every other floors has to pay $21 per person for breakfast!…..alcohol bottles broken all over parking lot
ryan
Stayed 1 night in Apr 2024
Response from Loren Hidalgo on 15 Apr 2024
Hi Ryan,We appreciate you sharing your recent hotel experience with us. At the same time, we regret to learn that certain aspects of your holiday did not entirely meet your expectations.I am deeply concerned about the lack of communication upon check in. Rest assured; the associate has received appropriate coaching so that this never happens again. Regarding the broken alcohol bottles all over the parking lot, we have advised the Impark group to have it cleaned up.We look forward to welcoming you again.Sincerely,Loren Hidalgo Your feedback is invaluable in helping us enhance our service. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for a better experience.