4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews of W Dubai - The Palm

5 out of 5
W Dubai - The Palm
West Crescent, Palm Jumeirah, Dubai, Dubai

Reviews

9.2

Wonderful

Rating 10 - Excellent. 332 out of 454 reviews" "
Rating 8 - Good. 72 out of 454 reviews" "
Rating 6 - Okay. 25 out of 454 reviews" "
Rating 4 - Poor. 13 out of 454 reviews" "
Rating 2 - Terrible. 12 out of 454 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nana

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Kashif on 16 May 2024
Hellp Nana, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance

10/10 Excellent

Thomas, Accra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent reception and heart feeling ambiance!
Stayed 1 night in May 2024
Response from Kashif on 9 May 2024
Hello Thomas, Thank you again for your review, it really does mean a lot to us that you had a great time here. Please do let me know next time you are in planning to stay with us and I look forward in making your stay more memorable in the future. Kind regards,Kashif Shimajiri

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 11 nights in Apr 2024
Response from Kashif on 9 May 2024
Hello Gabrielle, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Thomas, Accra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Justice
Stayed 1 night in Apr 2024
Response from Kashif on 9 May 2024
Hello Thomas, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Tyree

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone at the property was so helpful and pleasant. The room was nice and spacious, clean & the balcony area overlooked the pool area and the beach which was an amazing view. Taxi/Uber service was easily accessible.
Stayed 4 nights in Jan 2024
Response from Kashif on 19 Apr 2024
Hello Tyree, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that our team made your experience memorable. It's wonderful to know that you appreciated the spacious and clean room, as well as the stunning view from your balcony. We're glad our convenient transportation options added to the ease of your trip. We hope to have the pleasure of welcoming you back soon for another fantastic stay!Kind regards,Kashif ShimajiriDirector of Quality Assurance

8/10 Good

Inderpal

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay for a couple of nights with young family. Good value for money.
Stayed 2 nights in Apr 2024
Response from Kashif on 15 Apr 2024
Hello Inderpal,Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

8/10 Good

Sukh

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location for Palm. Be careful of the 'partial sea view' room as was virtually no view
Stayed 3 nights in Mar 2024
Response from Kashif on 19 Mar 2024
Hello Sukh, Thank you so much for your positive review! Your feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay.Apologies regarding the lack of view, our partial sea view may have. Please do let me know of your next visit ahead of time and I will personally ensure to look after you and provide you with the best view to manage your expectations. Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

8/10 Good

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the W palm during feb 2024 half term with 2 and 5 year olds, the staff were great with the children which made the holiday so much more enjoyable. Hotel is trendy, and busy at weekends (esp Friday but all of Dubai is as expats party in the hotels), but we just went out for the day. There are adult only areas, which is fine as still pool/beach/kids club/restaurants you can use. Dubai has so many choices when looking for a hotel, but I’d recommend the W for families.
Stayed 5 nights in Feb 2024
Response from Kashif Shimajiri on 5 Mar 2024
Hello Jason, Thank you for sharing your recent experience at the W Dubai The Palm! We're thrilled to hear that you and your little ones had such an enjoyable stay with us. It's fantastic to know that our staff went above and beyond to make your holiday special, particularly by providing excellent care for your children.We understand that Dubai can get quite lively, especially on weekends, but we're glad to hear that you were still able to make the most of your time exploring the city. It's great that our hotel's amenities catered to both adults and families, offering something for everyone to enjoy.We truly appreciate your recommendation of the W Dubai The Palm for families. It means a lot to us that you had such a positive experience and that you'd choose to stay with us again. We look forward to welcoming you back for another unforgettable stay in the future! If there's anything else we can assist you with, please don't hesitate to let us know.Kind regards,Kashif Shimajiri Director of Quality Assurance

6/10 Okay

Philip

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for adults, but two areas for improvement to be considered a family friendly hotel. 1) Loud music most nights making it difficult with young children; and 2) Food options for children weren't great as part of the half board package
Stayed 7 nights in Feb 2024
Response from Kashif on 19 Feb 2024
Hello Philip, Thank you for your feedback! We appreciate your positive remarks about our hotel. We also value your constructive criticism regarding areas for improvement in catering to families.Regarding the loud music, we understand how this can be challenging for families with young children. We will review our entertainment schedule to ensure that quieter evenings are available, especially for families, while still maintaining a vibrant atmosphere for our adult guests.In terms of food options for children, we apologize for any inconvenience caused by the limitations within our half board package. We will certainly take your feedback into consideration and work on expanding our menu to include more child-friendly options that cater to diverse tastes and preferences.Your insights are invaluable to us as we continuously strive to enhance the experience for all our guests. We hope to have the opportunity to welcome you back in the future and demonstrate the improvements we've made based on your feedback. If there's anything else we can do to make your stay more enjoyable, please don't hesitate to let us know.Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Anire

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay
Hotel was amazing, staff very helpful, room clean and spacious. Amenities in place, lovely rooftop bar and restaurant. Pool and private beach amazing and lots of activities to do for adults and children.
Stayed 7 nights in Jan 2024
Response from Kashif on 12 Feb 2024
Hello Anire, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

6/10 Okay

Leili

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed at the W hotel for 5 nights and the hotel in the weekend is a club rather than a 5* hotel. Music is blasting from different directions literally all day/night. The hotel beach and swimming pool areas were populated by huge number of external guests and that really spoiled the hotel environment and the service one would expect from a 5* hotel. If you want to stay in a hotel that feels like a club in Ibiza, then this is a perfect place for you. If you want a relaxing and a nice ambient hotel with good service, then go elsewhere. Note: it was better during the week days but unfortunately the weekend situation killed the hotel for us.
Stayed 5 nights in Jan 2024
Response from Kashif on 1 Feb 2024
Hello Leili, Thank you for taking the time to share your feedback about your recent stay at the W hotel. We sincerely apologize for any inconvenience and disappointment you experienced during your weekend stay.It's disheartening to hear that the ambiance of the hotel, particularly during the weekends, did not meet your expectations for a 5-star experience. We understand the importance of a tranquil and relaxing environment, and we regret that the club-like atmosphere affected your overall impression.We genuinely appreciate your detailed comments as they provide valuable insights for us to address and improve upon. Rest assured, we will share your concerns with our management team to ensure that necessary measures are taken to enhance the guest experience, especially during peak times.We understand that you may have been looking for a more serene and exclusive experience at a 5-star hotel, and we regret that we fell short of delivering that during the weekends. Your feedback is crucial to our ongoing efforts to provide the best possible service to our guests.We hope you would consider giving us another opportunity in the future to showcase the true essence of the W hotel experience. Once again, we appreciate your candid feedback, and we sincerely apologize for any inconvenience caused during your stay.Kind regards,Kashif ShimajiriDirector of Quality Assurance

2/10 Terrible

abdullah, kuwait

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Kashif on 18 Jan 2024
Hello Abduallah, Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss your feedback further. Kind regards,Kashif Shimajiri Director of Quality Assurance

2/10 Terrible

Harry Nicholas

Travelled with family
Liked: Staff & service
Never came back again.Ther day before we were to leave my wife had a bad case of food poising from one of the restaurants in the hotel. My wife was very sick, and I needed to call the doctor as she was very unwell (shacking, dehydrated, body aching then diarrhea and vomiting over 20 times with a temperature in excess of 38* to 39*). The doctor came and put her on IV drip (4 different drips), plus medication. To make it worse my wife was bed ridden, we were all stressed, and I advised the reception that night that we would need to hold the room. They said it’s fine (no one has booked the room to date) and available to finalise in the morning. To my dismay they then advised us we had to relocate to another smaller room the following day, whilst my wife was still in pain, lying in bed with still symptoms of diarrhea and vomiting. Whilst being sick my wife had to pack her bags with us and relocate to another floor which was way further from the lifts which aggravated my wife to walk further. I believe before you give this room away it should be fully sterilised by health requirements which shocked me that it was leased to another party in a couple hours, we vacate the room. We are very disappointed with the hotel and the way we have been treated, saying you probably got it from eating out of the hotel, but this was not the case as we didn’t leave the hotel for 2 days prior. My daughter then got an eye infection and temperature over 39*, doctor believes it was from the pool
Stayed 10 nights in Dec 2023
Response from Kashif on 11 Jan 2024
Hello Harry, Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss your feedback further. Kind regards, Kashif ShimajiriDirector of Quality Assurance

8/10 Good

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Kashif on 10 Jan 2024
Hello Tracy, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kashif on 10 Jan 2024
Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Kashif on 1 Feb 2024
Hello Robert, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Richard

Stayed 5 nights in Dec 2023
Response from Kashif on 10 Jan 2024
Hello Richard, Thank you so much for your fantastic review! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your future visits even more enjoyable, please let us know.We look forward to welcoming you back and serving you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

8/10 Good

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place if you are looking for a quiet relaxing place, very quiet comparing other places we stayed. Amazing rooms but boarding for a family with adult kids
Stayed 3 nights in Dec 2023
Response from Kashif on 10 Jan 2024
Hello Samuel,Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Chizoma Helen Anyaibe Ralpheal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Kashif on 3 Jan 2024
Hello Chizoma Helen, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

B

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Kashif on 6 Dec 2023
Hello B,Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards, Kashif Shimajiri Director of Quality Assurance

10/10 Excellent

Kailin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except the building hallways are too dark that made me feel scary
Stayed 3 nights in Nov 2023
Response from Kashif on 30 Nov 2023
Hello Kailin, Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services and enhance the overall guest experience.We are sorry to hear that you found the building hallways too dark, and we understand the importance of feeling comfortable and secure during your stay. Your concerns have been noted, and we will certainly look into addressing the lighting in the hallways to create a more inviting atmosphere.Our aim is to ensure that every aspect of your stay is enjoyable, and we apologize for any discomfort caused by the dimly lit hallways. Please rest assured that we take your comments seriously, and your feedback will be shared with our team to implement necessary changes.If there's anything else you'd like to share or if you have specific suggestions on how we can improve, please feel free to let us know. We value your patronage and hope to have the opportunity to welcome you back for an even more positive experience in the future.Thank you again for bringing this to our attention.Best regards,Kashif Shimajiri Director of Quality Assurance

10/10 Excellent

dzelal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an incredible experience during our stay in Dubai, and this hotel truly struck the perfect balance. If you're in search of a stylish and welcoming hotel with an exceptional staff, this is the place for you. While it's true that you can find more luxurious and extravagant hotels, this one provides outstanding value for the experience. The location is excellent, but it's important to note that the hotel is situated a bit away from downtown and major activities, requiring a short drive or taxi ride. Nevertheless, the warm welcome and excellent service we received made it entirely worthwhile. The breakfast was a highlight, so be sure not to miss that delightful part of your stay.
Stayed 6 nights in Nov 2023
Response from Kashif on 30 Nov 2023
Hello dzelal, Thank you so much for sharing your experience at our hotel in Dubai! We are thrilled to hear that you had an incredible stay and that our establishment struck the perfect balance for you.It's wonderful to know that you found our hotel to be stylish and welcoming, and we truly appreciate your kind words about our exceptional staff. We take pride in providing outstanding service, and it's heartening to hear that our efforts made your stay memorable.We understand that our location, while excellent, is a bit away from downtown and major activities. However, we're glad to hear that the warm welcome and excellent service you received made the distance entirely worthwhile. Your feedback on the breakfast being a highlight is particularly gratifying, and we're delighted that you enjoyed that delightful part of your stay.We appreciate your honesty in mentioning that there are more luxurious and extravagant hotels, but we're pleased that you found our hotel to offer outstanding value for the overall experience. Your feedback is invaluable, and we look forward to welcoming you back whenever your travels bring you to Dubai.Safe travels!Kashif Shimajiri Director of Quality Assurance

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Kashif on 19 Nov 2023
Hello Sam, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance

10/10 Excellent

Caryn

Stayed 1 night in Nov 2023
Response from Kashif on 19 Nov 2023
Hello Caryn, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Janice Lorraine Fletcher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had a modern flair if that is what you want, but very beautiful! It was a 10/10. The hotel in and out were clean and well kept. The staff were friendly, helpful and inviting. Taxis and transport are always available and the staff always helped with obtaining. I know I will be back to Dubai and I will be back to this same hotel! Amazing!
Stayed 3 nights in Nov 2023
Response from Kashif on 15 Nov 2023
Hello Janice, Thank you so much for taking the time to share your wonderful experience at our hotel! We are thrilled to hear that you enjoyed the modern flair of our establishment and found it to be beautiful. Achieving a 10/10 rating from you is truly an honor and a testament to our team's commitment to providing exceptional service.It warms our hearts to know that you found both the interior and exterior of the hotel to be clean and well-maintained. Our staff takes great pride in ensuring a welcoming and comfortable environment for all our guests, and we're delighted to hear that their friendliness and helpfulness left a positive impression on you.We understand the importance of convenient transportation options, and we're glad our team was able to assist you in obtaining taxis and other transportation services. Dubai is indeed a fantastic destination, and we can't wait to welcome you back to our hotel on your next visit. Your loyalty means the world to us, and we're committed to making your future stays just as amazing as this one.Once again, thank you for choosing to stay with us and for sharing your fantastic review. We look forward to the pleasure of hosting you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

6/10 Okay

Charlotte

Disliked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2023
Response from Kashif on 2 Nov 2023
Hello Charlotte, Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss your feedback further. Kind regards,

6/10 Okay

Adam

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at W Hotels all over the world. This one is OK but a little tired. The staff is fantastic and the food is good, but the obscene prices on everything put a very sour taste in my mouth. A bottle of sunscreen was AED 240. Breakfast was AED 140. The restaurants are about double the price they feel they should be. They call you a guest but you feel like a victim because it's a resort where nothing else is close so you end up spending a lot of money there. I won't go back. They are taking advantage of their guests in my opinion.
Stayed 4 nights in Oct 2023
Response from Kashif on 2 Nov 2023
Hello Adam,Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss yourfeedback further. Kind regards,

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will be back!
Stayed 4 nights in Sep 2023
Response from Kashif on 7 Nov 2023
Hello Russell, We're thrilled to hear that you had a great experience, and we can't wait to welcome you back! Thank you for choosing us, and we look forward to providing you with another wonderful stay in the future. Safe travels, and see you soon!Regards,Kashif Shimajiri Director of Quality Assurance

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been a lot of places and W on the palm has to be my most favorite vacation spot this was my 2nd stay and I’ll definitely be back
Stayed 4 nights in Sep 2023
Response from Kashif on 5 Oct 2023
Hello Jennifer, Thank you for your fantastic feedback! We are beyond delighted to hear that W Dubai The Palm has become your most favorite vacation spot, and we're truly honored that you chose to return for your second stay. It's wonderful to know that our hotel has left a lasting impression on you.We are committed to providing exceptional experiences, and your kind words reaffirm our dedication to delivering the best possible service. We look forward to welcoming you back for your next visit. If there's anything specific you'd like to experience or if you have any special requests for your upcoming stay, please do not hesitate to let us know. Your satisfaction is our top priority, and we're here to ensure your stay is nothing short of perfect.Once again, thank you for your loyalty and for making W Dubai The Palm your preferred vacation destination. We can't wait to have you back and create more memorable moments together.Kind regard,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Van

Stayed 5 nights in Sep 2023
Response from Kashif on 7 Nov 2023
Hello Van, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance

10/10 Excellent

Wilfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kashif on 5 Oct 2023
Hello Wilfred, Thank you so much for your fantastic review and stunning picture! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Yazan

Stayed 2 nights in Sep 2023
Response from Kashif on 5 Oct 2023
Hello Yazan, Thank you so much for your fantastic review! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your future visits even more enjoyable, please let us know.We look forward to welcoming you back and serving you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Ioanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. The staff was extremely friendly and helpful!!
Stayed 5 nights in Sep 2023
Response from Kashif on 5 Oct 2023
Hello Ioanna, Thank you for your kind words! We're thrilled to hear that you had an amazing experience at our hotel and that our staff's friendliness and helpfulness made a positive impact on your stay. We take great pride in providing exceptional service to our guests, and it's truly rewarding to know that our efforts are appreciated.If you have any specific feedback or if there's anything else you'd like to share about your stay, please feel free to reach out. We're always here to ensure your future visits are just as wonderful.We hope to have the pleasure of welcoming you back to our hotel in the near future. Thank you once again for your feedback and for choosing our hotel for your stay.Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Nestor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience at the W Palm was Amazing. The venue, the rooms, the amenities are top notch. Most impressively were the super friendly staff. Their attention to details, were on point. They surprised me the day of my birthday day by setting balloons and cake a chocolate and a nice note celebrating me. They exceeded my expectations. We will definitely consider staying at this hotel again in the future.
Stayed 6 nights in Sep 2023
Response from Kashif on 5 Oct 2023
Hello Nestor,Thank you so much for taking the time to share your wonderful experience at the W Dubai The Palm with us! We are absolutely thrilled to hear that your stay was nothing short of amazing and that every aspect of your visit, from the venue and rooms to the amenities, met your expectations.We take great pride in our attentive staff, and it brings us immense joy to know that their friendly demeanor and attention to detail made your stay even more special. Birthdays are indeed significant occasions, and we are delighted to have been a part of your celebration. Setting up the balloons, cake, chocolates, and the heartfelt note was our way of expressing our appreciation for choosing to spend such a special day with us.Your kind words truly mean the world to us, and we are deeply grateful for your praise. We would be honored to welcome you back in the future and provide you with another exceptional stay. If there's anything specific you would like for your next visit, please do not hesitate to let us know.Once again, thank you for choosing the W Dubai The Palm, and we look forward to hosting you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Medhat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kashif on 5 Oct 2023
Hello Medhat, Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities
Good place for adults
Stayed 3 nights in Sep 2023
Response from Kashif on 5 Oct 2023
Hello Zhanna, Thank you so much for your fantastic review! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your future visits even more enjoyable, please let us know.We look forward to welcoming you back and serving you again soon!Kashif Shimajiri Director of Quality Assurance

10/10 Excellent

HADZO, Arnold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 6 nights in Aug 2023
Response from Kashif on 5 Oct 2023
Hello HADZO, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards, Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Anum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Jun 2023
Response from Kashif on 5 Oct 2023
Hello AnumThank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Ediz

Stayed 6 nights in Aug 2023
Response from Kashif on 16 Aug 2023
Dear Ediz,Thank you so much for your fantastic review! Your positive feedback means a lot to our team, and it motivates us to keep delivering exceptional service.We're grateful to have had the opportunity to serve you, and we can't wait to welcome you back for another wonderful stay. If there's anything else we can do to make your future visits even better, please don't hesitate to let us know.Once again, thank you for choosing us and for sharing your positive experience. We look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel but not a great stay.
The W is aesthetically a stunning hotel. The staff are always hard working and extremely polite and friendly. Unfortunately we found overall it was a little flat with almost no atmosphere at all for such an amazing looking hotel. Unfortunately the beach was completely out of order for the duration of our stay which we were not advised in advance. Not exactly a beach holiday with heaving machinery and diggers driving up and down directly next to the pool. The works are meant to complete in 5 days so hopefully this won’t affect future travellers but definitely check ahead! For the price of the hotel maybe some cushions on the metal sun loungers by the pool could be added just for an extra bit of comfort.
Stayed 4 nights in Aug 2023
Response from Kashif on 16 Aug 2023
Thank you for sharing your experience about your recent stay at W Dubai - The Palm. I regret to read that you faced several challenges during your time with us. I have reached out to you directly to discuss your feedback further. Thank you again and all the best, Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

LaConia Denise, Saint Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Best Birthday trip!! This one for the books!!! A time was had! My group of friends can’t wait to return!
Stayed 4 nights in Jul 2023
Response from Kashif on 16 Aug 2023
Dear LaConia Denise, We're absolutely thrilled that your birthday trip was a resounding success and left you with unforgettable memories! It warms our hearts to know that you and your friends had an incredible time during your stay. Your excitement and enthusiasm mean the world to us. We can't wait to welcome you all back for another amazing experience in the future! Kind regards,Kashif ShimajiriDirector of Quality Assurance

8/10 Good

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Kashif on 16 Aug 2023
Dear Ahmed, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif Shimajiri Director of Quality Assurance

10/10 Excellent

Ijanaya Iquasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property be prepared to put down a extra deposit when you arrive, breakfast, lunch, and dinner buffet are not included and stay around $120 a day for a 3 staff works very hard to provide excellent customer service would definitely book again
Stayed 3 nights in Jul 2023
Response from Kashif on 16 Aug 2023
Dear Ijanaya Iquasia,Thank you for your valuable feedback about your recent stay at our property. We're pleased to hear that you found our property to be very nice and that our staff's dedication to excellent customer service left a positive impression on you.It's wonderful to know that you're considering booking with us again in the future. We look forward to welcoming you back and providing you with another great experience. If you have any further suggestions or feedback, please don't hesitate to share. Your input helps us improve and enhance our offerings for all our valued guests.Kind regards,Kashif ShiamjiriDirector of Quality Assurance

10/10 Excellent

Ian

Stayed 5 nights in Jul 2023
Response from Kashif on 31 Jul 2023
Dear Ian, Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Kashif on 31 Jul 2023
Thank you so much for your fantastic review! Your satisfaction is our top priority, and we're delighted that we could meet your expectations. If there's anything else we can do to make your future visits even more enjoyable, please let us know.We look forward to welcoming you back and serving you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Ahmad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Kashif on 31 Jul 2023
Dear Ahmad,Thank you for your positive review! We're delighted to hear that you had a great experience with us. We can't wait to welcome you back for another wonderful stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you again soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

David, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious facilities with artful design. Staff is highly accommodating to your needs. Highly recommend!
Stayed 3 nights in Jul 2023
Response from Kashif on 31 Jul 2023
Dear David,Thank you so much for your wonderful review! We're thrilled to know that you enjoyed our luxurious facilities and artful design. It's fantastic to hear that our Teams high level of accommodation made your experience even more special.We greatly appreciate your recommendation, and we can't wait to welcome you back for another fantastic stay. If there's anything specific you'd like during your next visit, please feel free to let us know, and we'll be more than happy to assist you.Once again, thank you for choosing us, and we look forward to seeing you soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Sal

Liked: Cleanliness, staff & service, property conditions & facilities
Anwar and his entire welcome team went above and beyond. Excellent service. Thanks
Stayed 3 nights in Jul 2023
Response from Kashif on 31 Jul 2023
Thank you so much for your kind words and glowing praise for Anwar and our welcome team! We're thrilled to hear that they provided you with excellent service and went above and beyond to make your experience exceptional.If there's anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know.Thank you for choosing us, and we look forward to welcoming you back soon!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Gaurav

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel for families also. Amazing food, rooms and pool
Stayed 7 nights in Jul 2023
Response from Kashif on 31 Jul 2023
Dear Gaurav, Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience at our hotel, especially as a family. We take pride in providing amazing food, comfortable rooms, and a fantastic pool experience for all our guests. It was a pleasure having you here, and we look forward to welcoming you and your family back for more unforgettable moments in the future!Kind regards,Kashif ShimajiriDirector of Quality Assurance

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favourite Resort!
Third time back here and it was for a short weekend this time around. Amazing luxury resort, good crowd and hospitality. Our go-to when we visit Dubai
Sunset at Sobe - rooftop bar
Drive
Room views
View from Akira Black - Restaurant
Stayed 3 nights in Jul 2023
Response from Kashif on 31 Jul 2023
Dear Sheena, Thank you so much for being a loyal guest and for choosing us for the third time as well as taking incredible pictures of the escape! We're delighted that you had yet another amazing experience at our luxury escape during your short weekend getaway. It's a pleasure to know that you enjoyed the ambiance and the hospitality provided by our team.We're honored to be your go-to place whenever you visit Dubai, and we can't wait to welcome you back for many more memorable stays in the future. If there's anything special you'd like during your next visit, please feel free to let us know, and we'll do our best to make it even more exceptional.Once again, thank you for your loyalty, and we look forward to seeing you soon! Kind regards,Kashif ShimajiriDirector of Quality Assurance