Exterior

Reviews of SCP Hotel Colorado Springs

3.5 out of 5
SCP Hotel Colorado Springs
2850 South Circle Drive, Colorado Springs, CO

Reviews

7.8

Good

Rating 10 - Excellent. 449 out of 1000 reviews" "
Rating 8 - Good. 219 out of 1000 reviews" "
Rating 6 - Okay. 143 out of 1000 reviews" "
Rating 4 - Poor. 108 out of 1000 reviews" "
Rating 2 - Terrible. 81 out of 1000 reviews" "

8.0/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Very quiet and relaxing. I stayed here for a staycation and I actually felt like I was on another city on vacation. It was beautiful. Home away from home.
Stayed 2 nights in May 2024

8/10 Good

Gabriele

Liked: Cleanliness, staff & service, property conditions & facilities
Room was not stocked with soap and toilet paper
Stayed 2 nights in May 2024

8/10 Good

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, nice bfast
Stayed 1 night in May 2024

6/10 Okay

Jonathan

Travelled with partner
Liked: Staff & service, property conditions & facilities
My girlfriend and I stayed here for a Anime Con. The design of the room was nice very artsy. The room was cleaned and smelled cleaned, but it was a little dusty especially around the base boards. Has a mini fridge no microwave but the layout of the room didn’t really allow for one. Good for a quick 1-2 night stay. A solid middle ground between hotel and motel. I would advise a better window dressing. It’s hard to let natural light in without exposing the whole room. Overall I would say it was 6.5/10 experience.
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated Colorado Springs motel with some very unique features. Room had very comfortable beds and linens, updated design, and some fun decor touches. Nice view of the mountain range. Common areas were fantastic - large lobby and lounge with many sofa and armchair seating areas with TV viewing. Pool table, bar, provisions store, continental breakfast, and fantastic coffee. Large lower level gym, yoga studio and giant pool (not open yet for season). Staff was super friendly. Based on the listing and reviews we werent sure how this would go - we loved it. Would definitely stay again.
Response from Zack on 7 May 2024
Dear Michael, Thank you so much for taking the time to share your experience! We are thrilled to hear that you enjoyed your stay at our renovated Colorado Springs motel and that you found our unique features and amenities to your liking. It's wonderful to know that you appreciated the comfortable beds, updated design, and fun decor touches in your room, as well as the fantastic common areas, including our lobby, lounge, and gym facilities. We are delighted that our friendly staff contributed to making your stay memorable, and we look forward to welcoming you back for another enjoyable experience in the future!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service
Solid but didn't live up to the description or photos from the hotel. Gym was lacking, pool was empty, rooms didn't have working AC and the window didn't lock. The staff was the best part of the stay.
Stayed 1 night in May 2024
Response from Zack on 7 May 2024
Dear Michael, Thank you for sharing your feedback with us. We apologize that your experience did not fully meet your expectations based on our description and photos. Your comments regarding the gym, pool, and room amenities are noted, and we will address these areas to ensure a better experience for our guests in the future. We are glad to hear that you found our staff to be the highlight of your stay, as providing excellent service is paramount to us. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit. If there is anything else we can do to enhance your experience, please let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Byung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recommend the hotel restaurant for dinner, which has a great mountain view and delicious meals.
Stayed 1 night in Apr 2024
Response from Zack on 7 May 2024
Dear Byung, Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that you enjoyed dining at our hotel restaurant and that you found the mountain view and meals to be delightful. Providing exceptional service, along with a clean and well-maintained environment, is always our top priority, and we're delighted to hear that we met your expectations in every aspect of your stay. We truly appreciate your recommendation and look forward to welcoming you back for another memorable experience soon!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

2/10 Terrible

Trent

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty rooms. Very noisy.
Stayed 1 night in Mar 2023
Response from Zack on 7 May 2024
Dear Trent, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We're sincerely sorry to hear about your disappointing experience during your stay with us. Providing clean and peaceful accommodations is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please know that we take cleanliness and noise issues seriously, and we are actively addressing them with our housekeeping and maintenance teams to ensure that future guests do not encounter similar challenges. We appreciate your feedback as it helps us to continuously improve our services. If you would like to discuss your experience further or if there is anything we can do to assist you, please don't hesitate to reach out to us directly. If you're willing to give us another chance, we would be grateful for the opportunity to provide you with the exceptional experience you deserve.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

2/10 Terrible

Denise, South Milwaukee

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was not as advertised. There was nothing nearby except for parking lots and a trailer park. Our room was over 77° and we were not able to adjust the temperature. We went to the front desk and we were told that the air was not working in the building. After talking for a while, they did agree to move us to a room where there was a window we could open to help cool the room. The hotel elevator did not work. We were told that that was a new issue, but there was dust on the sign to the door of the elevator. The gym in the basement of the hotel was not open as well as the pool, which looks like it hasn’t been used for many years. The hallways were not always clean with linens and garbage and the hallways. The breakfast was OK nothing exciting. I would not recommend staying there.
Stayed 5 nights in Apr 2024
Response from Zack on 7 May 2024
Greetings Denise, We sincerely apologize for the inconvenience and disappointment you experienced during your stay with us. It's disheartening to learn that we fell short of meeting your expectations. Please know that the issues you encountered are not reflective of our usual standards, and we are taking immediate steps to address them. Our team is dedicated to providing a comfortable and enjoyable experience for all our guests, and we regret that we did not meet that standard during your visit. We appreciate your valuable feedback, and we will use it to make necessary improvements to ensure a more pleasant stay for future guests. If you give us another chance, we would love the opportunity to exceed your expectations.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

8/10 Good

Deborah

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everything was fine except there was no bottled water or glassware in my room. I even asked if there was water in the room when I checked in in the evening. The main building was really nicely set up and the staff was super nice.
Stayed 1 night in Apr 2024
Response from Zack on 7 May 2024
Dear Deborah,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed many aspects of your stay, including our well-appointed main building and the exceptional service provided by our staff. We apologize for any inconvenience regarding the absence of bottled water and glassware in your room. Your comments have been duly noted, and we will strive to ensure that such amenities are readily available for our guests in the future. We appreciate your patronage and hope to welcome you back for an even more enjoyable experience soon.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! Very peaceful place to stay. Love their mission and the staff was amazing!
Stayed 1 night in Apr 2024
Response from Zack on 28 Apr 2024
Dear Krista, Thank you for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your stay and found our property to be peaceful. Our team works hard to ensure that every guest has a comfortable and enjoyable stay, and we're thrilled to hear that our mission resonated with you. Your kind words will be shared with our staff as encouragement to continue delivering exceptional service. We look forward to welcoming you back for another wonderful stay in the future!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

4/10 Poor

Nora

Stayed 4 nights in Apr 2024
Response from Zack on 28 Apr 2024
Dear Nora, We're sorry to hear that your experience fell short of your expectations. Our goal is always to provide our guests with exceptional service and accommodations, and it's disappointing to learn that we did not meet your needs during your stay. If you have any specific feedback or concerns that you would like to share with us, we would appreciate the opportunity to address them and make improvements for future guests. Your feedback is invaluable to us, and we hope to have the chance to welcome you back in the future for a more enjoyable experience.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Leishla, Toa baja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent hotel
Stayed 3 nights in Apr 2024
Response from Zack on 28 Apr 2024
Dear Leishla,Thank you for sharing your positive experience with us! We are thrilled to hear that you had an excellent stay at our hotel and that our cleanliness, hotel condition, and service met your expectations. Providing exceptional experiences for our guests is our top priority, and we are delighted that we succeeded in doing so during your visit. We appreciate your kind words and look forward to welcoming you back on your next trip. If there is anything more we can do to enhance your stay further, please do not hesitate to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

2/10 Terrible

Ryan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is poorly advertised from it true condition and offerings. From the pictures and description the hotel was a top of the line hotel. Once we entered our hotel room which in a poorly conditioned building we noticed the cheap furniture, poorly painted rooms with ceiling tiles and dust coming down from the ceiling. The rooms have only two small lights and the rooms didn’t have A/C, the doors didn’t lock and the outside of the building is in shambles. The company needs to spend less money of the clubhouse and more money on its rooms if people are spending hard earned money to relax or travel
Response from Zack on 23 Apr 2024
Dear Ryan, We sincerely apologize for the disappointment you experienced during your stay. It's disheartening to hear that our hotel did not meet your expectations, and we apologize for any inconvenience caused by the condition of your room. Your feedback regarding the room's cleanliness and condition is extremely valuable to us, and we assure you that we are taking steps to address these issues with our maintenance and housekeeping teams. We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in your case. Please know that your concerns will be addressed, and we hope for the opportunity to welcome you back in the future to provide you with the excellent stay you deserve.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Amaris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Zack on 23 Apr 2024
Dear Amaris, Thank you for your glowing review! We are thrilled to hear that you had a great stay with us and that you found our hotel to be clean, well-maintained, and provided excellent service. Ensuring a positive experience for our guests is our top priority, and we're delighted to know that we met your expectations. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Philip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. The room was extremely clean, which was fantastic. The vibe of the common area with games to enjoy was great. We truly enjoyed the hotel and would stay here again.
Stayed 1 night in Mar 2024
Response from Zack on 22 Apr 2024
Dear Phillip,Thank you so much for your glowing review! We're delighted to hear that you had a wonderful experience during your stay with us. Providing exceptional service and maintaining a clean and welcoming environment are our top priorities, and we're thrilled that we could meet your expectations in these areas. It's fantastic to know that you enjoyed the vibe of our common area and found it to be a fun and enjoyable space. We would be honored to welcome you back for another fantastic stay in the future!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Zack on 22 Apr 2024
Greetings Andre, Thank you very much for taking the time to leave us such a positive review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing a clean and comfortable environment, along with excellent service, is something we strive for, and we're delighted that we could meet your expectations. Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

2/10 Terrible

Paul A

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience
Stayed 1 night in Apr 2024
Response from Jayme Broadnax, General Manager on 19 Apr 2024
Dear Paul,We would love to know more about your horrible experience and 1 out of 5 star score. It does not look like you checked in with us or stayed at our hotel...? Our goal is to provide you with a wonderful experience and I hope we have another opportunity to do so in the future.

4/10 Poor

Bradley, Eagle

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
More woke than any hotel I’ve ever stayed at. Didnt feel safe; wasnt clean; building was in disrepair. They should invest in thier property rather than planting trees and virtue signaling. LAME.
Stayed 2 nights in Mar 2024
Response from Zack on 17 Apr 2024
Dear Bradley, We sincerely apologize for falling short of your expectations during your recent stay with us. Providing a safe and comfortable environment for all our guests is of utmost importance to us, and it's disheartening to learn that we did not meet these standards during your visit. Your feedback is valuable to us, and we will use it to address the issues you mentioned and improve our services. If you would like to discuss your experience further or if there is anything we can do to assist you, please don't hesitate to reach out to us directly. We appreciate your candor and hope to have the opportunity to regain your trust in the future.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Emalee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the most unique places I have stayed at. Love the vibe of this property and all they are doing to be eco friendly.
Stayed 3 nights in Apr 2024
Response from Zack on 17 Apr 2024
Dear Emalee, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed your stay and found our property to be unique and eco-friendly. Providing a welcoming atmosphere and sustainable practices are important aspects of our commitment to guest satisfaction, and we're delighted that you appreciated them. We look forward to welcoming you back for another memorable stay in the future.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

2/10 Terrible

MarcAnthony

Travelled with family and small children
Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Zack on 15 Apr 2024
Dear MarcAnthony, We're sorry to hear that your experience fell short of your expectations. Our team strives to provide exceptional service to all our guests, and we regret that we did not meet your needs during your stay. If you would like to discuss your experience further or if there is anything we can do to assist you, please don't hesitate to reach out to us directly.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Zack on 7 May 2024
Greetings Sean, Thank you for taking the time to share your feedback with us! We are delighted to hear that you had an overall positive experience during your stay. Your compliments about our service are greatly appreciated, as providing exceptional service to our guests is always our top priority. We also appreciate your feedback regarding cleanliness and hotel condition, as we are constantly striving to improve in all areas. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. If there is anything specific you feel we could improve upon, please do not hesitate to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

6/10 Okay

kim

Stayed 2 nights in Apr 2024
Response from Zack on 7 May 2024
Dear Kim, Thank you for taking the time to share your feedback with us. We appreciate your rating and would love to learn more about your experience to better understand how we can improve. Our goal is to ensure that each guest has a memorable and enjoyable stay, and we regret if we fell short of meeting your expectations in any way. If there are specific areas where you feel we can enhance our services or facilities, please do not hesitate to reach out to us. We value your input and hope to have the opportunity to welcome you back for a more positive experience in the future.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Vanessa

Liked: Amenities, property conditions & facilities
Love the front office. Beds were comfy. Would definitely stay again.
Stayed 2 nights in Apr 2024
Response from Zack on 8 Apr 2024
Dear Vanessa, Thank you for choosing to stay with us and for sharing your positive experience! We are delighted to hear that you enjoyed your time at our hotel and found our front office team to be accommodating. It's fantastic to know that you found our beds comfortable and that you would consider staying with us again. We look forward to welcoming you back for another wonderful stay in the future! If there is anything specific you would like us to arrange for your next visit, please feel free to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Mar 2024
Response from Zack on 9 Apr 2024
Dear Michael,Thank you very much for taking the time to leave such a positive review! We are thrilled to hear that you enjoyed your stay with us and that our hotel met your expectations in terms of cleanliness, condition, and service. Providing a comfortable and welcoming experience for our guests is always our top priority, and we are delighted that we succeeded in doing so during your visit. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back again in the future. If there is anything we can do to make your next stay even more enjoyable, please do not hesitate to let us know. Safe travels!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

2/10 Terrible

M Linn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the WORST. Horrible area, staff is rude and unfriendly, if you are going to spend $200 for a room it should be better. Stay elsewhere, it’s not worth it.
Response from Jayme Broadnax, General Manager on 6 Apr 2024
Hello M Linn,I trtied to reach you through your room and number you left on file for us as I would love to speak with you directly. Please do not hesitate to give me a call so we can discuss your arrival experience and my staff when you are available. Thank you.

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY WONDERFUL:) WILL RETURN!
Stayed 2 nights in Mar 2024
Response from Jayme Broadnax, General Manager on 6 Apr 2024
Dear Ashley,Thank you for your enthusiastic review! We're thrilled to hear that you had such a fantastic experience during your stay with us.It's wonderful to know that you found your stay to be absolutely wonderful, and we're delighted to hear that you plan to return. Providing exceptional experiences for our guests is our top priority, and we're thrilled that we succeeded in making your stay memorable.Thank you for choosing to stay with us, and for taking the time to share your feedback. We can't wait to welcome you back again soon for another fantastic stay!With gratitude,

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were really nice and helpful. Room was charming. Loved the board games in the beautiful lobby- so much warmth and charm! Commissary was ultra convenient, too!
Stayed 1 night in Apr 2024
Response from Jayme Broadnax, General Manager on 6 Apr 2024
Dear Ann,Thank you for your fantastic review! We're thrilled to hear that you had such a positive experience during your stay with us.We're delighted that you found our staff to be friendly and helpful. Providing excellent service to our guests is our top priority, and we're glad that our team exceeded your expectations.It's wonderful to hear that you enjoyed the charm of your room and the beautiful lobby. We strive to create a welcoming and comfortable atmosphere for all our guests, and we're glad that you felt that warmth during your stay.We're also pleased to hear that you enjoyed the board games in the lobby and found the commissary to be convenient. We aim to provide a variety of amenities to enhance our guests' experience, and we're glad that you were able to take advantage of them.Thank you for choosing to stay with us, and for taking the time to share your feedback. We hope to have the opportunity to welcome you back again soon for another fantastic stay.With gratitude,

10/10 Excellent

Pooja

Liked: Staff & service, amenities, property conditions & facilities
A fun place to stay if you’re looking to explore Colorado Springs! Closeby to main attractions, lots of amenities and easy to navigate. Would stay here again easily.
Stayed 2 nights in Mar 2024
Response from Jayme Broadnax, General Manager on 6 Apr 2024
Dear Pooja,Thank you for sharing your feedback with us! We're delighted to hear that you found our hotel to be a fun and convenient place to stay while exploring Colorado Springs.We appreciate your positive comments about our hotel's condition and service. Providing excellent service to our guests is a top priority, and we're glad that our team was able to make your stay enjoyable.We apologize if you found the cleanliness to be lacking during your stay. Maintaining a clean and comfortable environment for our guests is important to us, and we will use your feedback to address any areas where improvements can be made.We're thrilled to hear that you would stay with us again, and we look forward to welcoming you back in the future. If there's anything specific you enjoyed about your stay or if there are any ways we can make your next visit even better, please don't hesitate to let us know.Thank you for choosing to stay with us, and we can't wait to see you again soon!

6/10 Okay

Jason

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Jayme Broadnax, General Manager on 6 Apr 2024
Dear Jason,Thank you for sharing your feedback with us. We're glad to hear that you found our service to be excellent during your stay.We're sorry to hear that you rated the cleanliness and hotel condition lower than expected. Maintaining a clean and well-maintained environment is a top priority for us, and we apologize for any shortcomings you experienced in this regard.Your feedback is invaluable to us, and we will use it to identify areas for improvement and to ensure that we meet and exceed your expectations in the future. If there are any specific areas where you feel we could improve, please don't hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again for a more enjoyable experience.With gratitude,

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stuff, nice lobby and fitness center
Stayed 2 nights in Mar 2024
Response from Jayme Broadnax, General Manager on 6 Apr 2024
Dear Jorge,Thank you for your feedback! We're thrilled to hear that you enjoyed our lobby and fitness center, and that you found our hotel's condition and service to be top-notch.We appreciate your positive rating about the cleanliness of our facilities, although we note there may be areas for improvement based on your feedback. Your satisfaction is important to us, and we will use your comments to continue to enhance our cleaning processes. Please provide any comments that will help us improve the 4 out of 5 score.Thank you for choosing to stay with us, and for taking the time to share your experience. We hope to have the opportunity to welcome you back again soon for another enjoyable stay.Warm regards,

10/10 Excellent

anthony

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed that our stay planted a tree.
Stayed 1 night in Apr 2024
Response from Zack on 3 Apr 2024
Dear Anthony, Thank you very much for taking the time to leave us such a positive review! We're delighted to hear that you enjoyed your stay with us and appreciated our efforts towards sustainability, including our tree-planting initiative. Providing a clean and comfortable environment for our guests is our top priority, and we're thrilled to see that reflected in your experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

8/10 Good

Ann Marie

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying there because it is convenient and close enough where i like to go. However this last time i was harrased by another guest but the issue was resolved immediately and i was moved to an inside safer room.
Stayed 9 nights in Mar 2024
Response from Zack on 3 Apr 2024
Dear Ann Marie, Thank you for sharing your feedback with us, and we're glad to hear that you find our hotel convenient for your needs. We sincerely apologize for any inconvenience caused by the incident with another guest during your recent stay. Ensuring the safety and comfort of our guests is paramount, and we're pleased that our team promptly addressed the situation by relocating you to a more secure room. Your comfort and peace of mind are our top priorities, and we appreciate your understanding and patience. We hope to have the opportunity to welcome you back soon for a seamless and enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great experience Love the concept
Stayed 1 night in Mar 2024
Response from Zack on 8 Apr 2024
Dear Ewa, Thank you so much for sharing your experience! We're thrilled to hear that you had a great stay and that you appreciated our hotel's concept. Providing excellent service and maintaining a clean and comfortable environment are our top priorities, so it's wonderful to know that we met your expectations. Should your travels bring you back to the area, we would be honored to host you again. Safe travels!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Clarence

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They make sure we welcome feel comfortable
Stayed 4 nights in Mar 2024
Response from Zack on 1 Apr 2024
Dear Clarence,Thank you for your glowing review and for choosing to stay with us! We are thrilled to hear that you had such a positive experience during your time here. Ensuring our guests feel welcome and comfortable is our top priority, and it's wonderful to know that we were able to meet your expectations. We greatly appreciate your kind words regarding the cleanliness, hotel condition, and service provided by our team. It was a pleasure having you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Michelle, Anaheim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool vibes all around. Loved the lobby/bar/rec room area!
Stayed 4 nights in Mar 2024
Response from Zack on 25 Mar 2024
Dear Michelle, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed the cool vibes and amenities offered in our lobby, bar, and recreation room. Providing a welcoming and enjoyable atmosphere for our guests is our top priority, and we're glad to see that reflected in your stay. Your feedback regarding cleanliness is noted, and we will strive to ensure that all areas of our hotel meet the highest standards. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and friendly. I recommend it highly!!! The room was Beautiful and clean. Ill be back for sure! Thank you.
Stayed 1 night in Mar 2024
Response from Zack on 25 Mar 2024
Dear John, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and that our staff could contribute positively to your visit. Providing exceptional service and maintaining a clean and comfortable environment for our guests are our top priorities, and we are delighted that we could meet your expectations. Your recommendation means the world to us, and we cannot wait to welcome you back for another fantastic stay. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know. We look forward to seeing you again soon!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed staying here. It was close to the attractions we were in the area to see.
Stayed 2 nights in Mar 2024
Response from Zack on 24 Mar 2024
Dear Karen, Thank you ever so much for your glowing review and for choosing to stay with us! We are delighted to hear that your visit was nothing short of exceptional and that our convenient location added to the enjoyment of your trip. Maintaining a clean and welcoming environment is of utmost importance to us, and we're thrilled that you found our facilities and service to your satisfaction. It was a pleasure having you as our guest, and we look forward to welcoming you back for another memorable stay whenever your travels bring you back to the area.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Claudia

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Zack on 23 Mar 2024
Dear Claudia, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We're delighted to hear that you had an overall positive experience during your stay. Your comments regarding cleanliness have been duly noted, and we assure you that we will take steps to address this matter to ensure that future guests have an even more enjoyable stay. Should you have any particular instances you wish to discuss concerning cleanliness, please feel free to contact our team directly. We appreciate your kind words about our hotel's condition and service, and we look forward to welcoming you back for another wonderful stay in the future.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Chun Jui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have a great night with SCP. THX
Stayed 1 night in Mar 2024
Response from Zack on 22 Mar 2024
Dear Chun Jui,First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We are thrilled to hear that you had a great stay at SCP. Providing exceptional service and ensuring our guests have a comfortable and enjoyable experience is always our top priority. If there's anything else we can do to enhance your experience, please feel free to let us know. We hope to have the pleasure of welcoming you back for another fantastic stay in the future. Thank you for choosing SCP, and for helping the environment and our local community!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

6/10 Okay

NANCY, Baytown

Liked: Staff & service
Everything was avarage there was only 2 things. Solo traveler and didn’t like that my room was not connected to lobby. On cold Days last thing you want is to walk in the cold. And the area it was in was a bit unsafe looking.
Stayed 2 nights in Mar 2024
Response from Zack on 21 Mar 2024
Dear Nancy, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We appreciate your honest review and apologize for any inconvenience you experienced during your stay. We understand the importance of convenience and safety for our guests, and we regret that the layout of our property did not meet your expectations in this regard. Please know that your comments will be shared with our team as we continually strive to improve the guest experience. We hope that despite these issues, you were still able to enjoy your time with us and that we may have the opportunity to welcome you back in the future. If there is anything else we can do to enhance your stay, please do not hesitate to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Thomas

Stayed 2 nights in Mar 2024
Response from Jayme Broadnax, General Manager on 6 Apr 2024
Dear Thomas,Thank you for your 5 out of 5 rating! We truly appreciate your feedback and are delighted to know that you had a great experience during your stay with us.If there's anything specific you enjoyed about your stay or if there are any ways we can make your next visit even better, please don't hesitate to let us know. We're committed to providing excellent service and ensuring that all our guests have a wonderful stay.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again soon!With gratitude,

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar makes good drinks and the lounge is friendly and inviting. I liked the yogurt breakfast bar. The only thing we didnt like was the sliding bathroom door would slide open when the bathroom was in use.
Stayed 1 night in Mar 2024
Response from Zack on 18 Mar 2024
Dear Elizabeth, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We're delighted to hear that you enjoyed your overall experience and appreciated our bar, lounge, and breakfast offerings. Your feedback regarding the sliding bathroom door is valuable, and we apologize for any inconvenience it may have caused. We hope to welcome you back again soon for another enjoyable stay. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the amenities and the hotel has a cool vibe. The lobby was very inviting, and had a wall of games to play. The bar was decently priced, and had filtered water available. I would def stay again!
Stayed 2 nights in Mar 2024
Response from Zack on 21 Mar 2024
Dear Andrea, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We are thrilled to hear that you enjoyed your stay and that our amenities and atmosphere left a lasting impression. Providing a welcoming and enjoyable environment for our guests is always our top priority, and we are delighted to know that you found our lobby inviting and our bar satisfactory. Your kind words serve as great encouragement for our team, and we look forward to welcoming you back for another memorable stay in the future. If there is anything else we can do to enhance your experience further, please do not hesitate to let us know. Safe travels!Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

8/10 Good

James

Liked: Cleanliness
Disliked: Property conditions & facilities
No Hot water in the shower.
Stayed 1 night in Mar 2024
Response from Zack on 18 Mar 2024
Dear James, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced regarding the lack of hot water in the shower during your stay. Please know that we take such issues very seriously and have immediately addressed the matter with our maintenance team to ensure it is resolved promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future. If there's anything else we can assist you with, please don't hesitate to reach out to us directly.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Colby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zack on 18 Mar 2024
Dear Colby, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We're thrilled to hear that you had an exceptional experience and that our efforts in maintaining cleanliness, hotel condition, and providing top-notch service were recognized and appreciated. It was our pleasure to ensure your stay was enjoyable, and we hope to have the opportunity to welcome you back for another wonderful stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

2/10 Terrible

Matt

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer Service at check in was rude and felt attacking...Not the girl who checked me in but her colleague with the Blonde Caesar haircut
Stayed 1 night in Mar 2024
Response from Zack on 18 Mar 2024
Dear Matt, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent stay at our hotel. We sincerely apologize for the negative experience you encountered during your recent stay. Providing exceptional customer service is a top priority for us, and we regret that you did not receive the courteous and welcoming service that we strive to offer. Rest assured, we take your feedback seriously and will address this matter with our team to ensure that all guests are treated with respect and professionalism at all times. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there is anything further we can do to address your concerns or if you would like to provide additional details via email, please do not hesitate to reach out.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

4/10 Poor

Alaila

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were yellow streaks in the restroom, hair all over the tub, and no trash bags were put in the trash cans. There was no breakfast, just sour yogurt with for "breakfast," and it tasted pretty gross. I can honestly, I will not be staying in another one of these properties again. Staff was nice but not informative, they didnt even let us know there was no microwave in the room. That would've been good information learning before buying food and having to go back down flights of stairs while pregnant to have to go back and use their microwave.....
Stayed 1 night in Mar 2024
Response from Zack on 13 Mar 2024
Dear Alaila, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent positive stay at our hotel. Thank you for sharing your feedback with us, and we apologize for the disappointment you experienced during your stay. It's disheartening to hear that the cleanliness of your room did not meet our usual high standards, and we assure you that we take this matter seriously and will address it with our housekeeping team to prevent any recurrence. We sincerely apologize for any inconvenience caused by the lack of information about the microwave and breakfast options. We are currently in the process of updating and expanding our breakfast options, with these changes set to be implemented starting this summer. To promote energy conservation, microwaves are not included in the room amenities. However, we do offer a microwave in our market area, accessible to guests 24 hours a day for their convenience. We appreciate your understanding and cooperation in our efforts to minimize our environmental impact while maintaining high-quality guest services.Your comments are invaluable to us as we continuously strive to improve our guest experience. Should you reconsider staying with us in the future, we would welcome the opportunity to regain your trust and provide you with the exceptional service and accommodations you deserve. If you have any further concerns or questions, please feel free to reach out to me directly.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zack on 13 Mar 2024
Dear Shawn, First and foremost, I want to extend my heartfelt appreciation for dedicating your time to share your review of your recent positive stay at our hotel. We are thrilled to hear that you found our hotel to be impeccably clean, well-maintained, and that our service met your expectations. Providing our guests with a comfortable and enjoyable stay is our top priority, and it's truly gratifying to know that we succeeded in delivering that for you. We look forward to welcoming you back for another excellent stay whenever your travels bring you our way again. If there's anything else we can do to enhance your experience, please feel free to let us know.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet

8/10 Good

Mariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zack on 1 Apr 2024
Dear Mariah, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience overall. Your satisfaction is our utmost priority, and we are committed to maintaining the highest standards of cleanliness and service excellence. If there's anything specific that we could improve upon to earn that extra star in your rating, please feel free to let us know. We appreciate your support and hope to welcome you back for another great stay in the future.Have Wonderful Day,Zack SouthwardAssistant General ManagerSCP – Every Stay Does Good for Our Planet