Lobby lounge

Reviews of Sheraton Charlotte Airport Hotel

3.5 out of 5
Sheraton Charlotte Airport Hotel
3315 Scott Futrell Drive, Charlotte, NC

Reviews

8.8

Excellent

Rating 10 - Excellent. 615 out of 1000 reviews" "
Rating 8 - Good. 235 out of 1000 reviews" "
Rating 6 - Okay. 77 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Monique

Business traveller
Liked: Staff & service
Needs to be upgraded, good for the price, great customer service
Stayed 1 night in May 2024
Response from General Manager on 20 May 2024
Dear Monique, Thank you for sharing your experience. We are grateful for your acknowledgment of the excellent service you received and for finding us valuable. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we work with Marriott Designers for future renovations to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon. Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, close to the airport
Stayed 1 night in May 2024
Response from General Manager on 17 May 2024
Dear Michelle, It was a pleasure having you as our guest at the Sheraton Charlotte Airport Hotel. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. We are glad you liked our fresh accommodations and convenient location. We look forward to hosting you again soon.Best Regards, Shavonda FunderburkGeneral Manager

6/10 Okay

marcela

Business traveller, Travelled with group
Liked: Property conditions & facilities
Disliked: Cleanliness
The room that we got was not clean, we have to go back to the reception to request another room.
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Marcela, Thank you for staying with us and for your evaluation. Please accept our sincere apology for the cleanliness issues you encountered in your room and for the difficulties you had with shifting your accommodations. This will be addressed, and we are grateful for your patience. We hope you will consider giving us a second chance to provide you the hospitality you deserve. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from General Manager on 11 May 2024
Dear Manuel, We are thrilled you had an excellent stay at the Sheraton Charlotte Airport Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Jeanann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar & restaurant! Room was nice——love that all the linens felt new——sheets were thick & not limp. Towels were plush & bright white. Pillows were all consistent & firm
Stayed 1 night in May 2024
Response from General Manager on 10 May 2024
Dear Jeanann, Thank you for your summary pertaining to your stay at the Sheraton Charlotte Airport Hotel. We are glad you appreciated our comfortable accommodations and all the in-room amenities we offer here. We are also happy you had a great time at our in-house restaurant and bar. It was a pleasure hosting you, and we look forward to your future visit. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Orrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Propery is clean and looks to have been recently updated. Love the pool area!
Stayed 1 night in May 2024
Response from General Manager on 9 May 2024
Dear Orrin, Thank you for your recent stay at the Sheraton Charlotte Airport Hotel. We are glad you loved our well-kept property and that you had a relaxing time at our beautiful pool. We appreciate you being our guest and look forward to accommodating you again soon. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

William E

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very nice stay. The too was perfect. The pool is beautiful. Breakfast was expensive but very good. Would stay again.
Stayed 3 nights in May 2024
Response from General Manager on 8 May 2024
Dear William, Thank you for making the Sheraton Charlotte Airport Hotel a part of your travel plans. We appreciate your perfect rating and are glad you had a relaxing time at our beautiful pool. We are also happy you loved our delicious breakfast offerings. It was a pleasure having you, and we love knowing you will return soon. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Zhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and well-equipped.
Stayed 3 nights in May 2024
Response from General Manager on 8 May 2024
Dear Zhan, Thank you for staying with us and for your review. It is always a pleasure to know we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our well-appointed accommodations. We look forward to seeing you again soon and wish you all the best with your travels. Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Angel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear Angel, Thank you for your terrific rating of the Sheraton Charlotte Airport Hotel. We are pleased your stay with us was an excellent one and look forward to welcoming you back soon. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room needs a small microwave
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Kathleen, Thank you for your recent visit to the Sheraton Charlotte Airport Hotel. While we appreciate your perfect rating, we regret you were disappointed by not having a microwave in the room. Please know we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable; we are always here to help. Thank you again, and we look forward to your return. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Malissa

Liked: Cleanliness, staff & service, property conditions & facilities
Check in and out was very convenient.
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Malissa, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Charlotte Airport Hotel. We look forward to your return and wish you all the best with your future travels. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Dianne, Supply

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here, has great shuttle service, very beautiful hotel
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Dianne, Thank you for making the Sheraton Charlotte Airport Hotel your home away from home and for your loyalty to our property. We are glad you loved our well-kept property and that you were able to take advantage of our shuttle service. It was a pleasure welcoming you, and we look forward to having you back soon. Best Regards, Shavonda Funderburk General Manager

6/10 Okay

Davor, Seatac

Stayed 2 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Davor, Thank you for being our guest. We regret if we missed meeting some of your expectations. We apologize if we disappointed you and hope to have another opportunity to welcome you back soon. Best Regards, Shavonda Funderburk General Manager

6/10 Okay

Jasmine

Liked: Cleanliness, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from General Manager on 4 May 2024
Dear Jasmine, Thank you for being our guest and sharing feedback about your visit. We are disappointed that your stay was not perfect. We value hearing from our guests, as this lets us better improve our guest experience. We hope we will have the pleasure of welcoming you again when your travels bring you this way.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Shaquana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience! Hotel was quiet and clean. The pool was exactly as pictured
Stayed 3 nights in Apr 2024
Response from General Manager on 4 May 2024
Dear Shaquana, Thank you for choosing the Sheraton Charlotte Airport Hotel for your recent travels. We are pleased you enjoyed our relaxing accommodations and refreshing pool. Thank you again for taking the time to provide your feedback, and we look forward to hosting you again soon.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Shelley, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Charlotte Airport Hotel. We look forward to your return and wish you all the best with your future travels. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Shelley, Thank you for the generous rating of Sheraton Charlotte Airport Hotel. We are delighted you enjoyed your stay and appreciate you taking the time to recommend us to fellow travelers. We look forward to serving you again on your next visit to the area. Best Regards, Shavonda Funderburk General Manager

8/10 Good

Victor

Stayed 3 nights in Apr 2024
Response from General Manager on 20 May 2024
Dear Victor, Thank you for taking the time to post a nice rating of the Sheraton Charlotte Airport Hotel. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Best Regards, Shavonda FunderburkGeneral Manager

8/10 Good

CURTIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was outstanding in all areas, front desk Bar (Megan and Co-worker) and Dinning.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Curtis, Thank you for posting a review of Sheraton Charlotte Airport Hotel. We are glad our associates, especially Megan, took great care of you and that you loved our delicious food offerings. We will pass along your compliments to him and our entire team. It was a pleasure hosting you, and we look forward to your next trip to the area. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Kimberly

Travelled with partner
Nice place to stay
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Kimberly, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at the Sheraton Charlotte Airport Hotel; we look forward to seeing you again soon. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 27 Apr 2024
Dear Joshua, On behalf of all of us at Sheraton Charlotte Airport Hotel, thank you for the perfect rating. We are glad you enjoyed your time with us. Thank you for choosing us for your visit, and we look forward to accommodating you again soon.Best Regards, Shavonda Funderburk,General Manager

10/10 Excellent

Dawn

Stayed 1 night in Apr 2024
Response from General Manager on 16 May 2024
Dear Dawn, We are delighted you had an outstanding stay at the Sheraton Charlotte Airport Hotel and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Lisa, Elgin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always easy to check in and close to the Park n Go lot
Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Lisa, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at the Sheraton Charlotte Airport Hotel. We look forward to your return and wish you all the best with your future travels. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Joy, Tulsa

Stayed 1 night in Apr 2024
Response from General Manager on 14 May 2024
Dear Joy, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We look forward to you making the Sheraton Charlotte Airport Hotel your home away from home whenever your travels bring you to our area. Best Regards, Shavonda Funderburk General Manager

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this proerty and stay
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Kevin, Thank you for the perfect rating. We are glad you had a wonderful time at the Sheraton Charlotte Airport Hotel. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Best Regards, Shavonda Funderburk General Manager

4/10 Poor

Todd, East Norwich

Stayed 2 nights in Apr 2024
Response from General Manager on 6 May 2024
Dear Todd, Thank you for choosing us. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Gretchen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, really nice looking hotel for an airport(seriously) and the restaurant/bar is awesome.
Stayed 1 night in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Gretchen, It is nice to read your stay with us was enjoyable on every front. We are glad you had a smooth check-in process and that you had a great time at our on-site restaurant and bar. We are also happy you loved our beautiful property. Thank you for your feedback, and we look forward to your return visit to the Sheraton Charlotte Airport Hotel. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Dianne, Supply

Liked: Staff & service, property conditions & facilities
Long term parking is great
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Dianne, Thank you for the perfect rating of your time at the Sheraton Charlotte Airport Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Best Regards, Shavonda Funderburk General Manager

8/10 Good

Craig

Stayed 5 nights in Mar 2024
Response from GENERAL MANAGER on 27 Apr 2024
Dear Craig, Thank you for the kind rating of the Sheraton Charlotte Airport Hotel. It is always a pleasure to know that we exceeded most of our guests' expectations. We look forward to seeing you again soon and wish you all the best with your travels. Best Regards, Shavonda Funderburk,General Manager

10/10 Excellent

Norma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our unexpected stay was nice. The hotel is quiet, the room are confortable
Stayed 1 night in Apr 2024
Response from General Manager on 6 Apr 2024
Dear Norma, It was our pleasure to accommodate you at Sheraton Charlotte Airport Hotel, and we thank you for the excellent review. We are pleased that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our peaceful property and well-appointed accommodations. We hope to see you again soon and wish you all the best with your travels. Best Regards, Shavonda Funderburk,General Manager

10/10 Excellent

Cathy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Waterbugs near the poolside, climbing on furniture and my towels.
Stayed 1 night in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Cathy, Thank you for staying with us and for the review. It is always a pleasure to know we exceeded our guests' expectations and that you had a nice time with us. We look forward to seeing you again soon and wish you all the best with your travels. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Walter

Stayed 1 night in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Walter, Thank you for your fantastic rating. We are delighted to know you loved each and every aspect of our hotel. We look forward to welcoming you back soon to the Sheraton Charlotte Airport Hotel. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gewat hotel, amazi g pool and restaurant, bar. Staff is awesome
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Dear Richard, We are delighted you enjoyed your stay at the Sheraton Charlotte Airport Hotel. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations with our friendly staff, pool, and restaurants. We hope you will come back whenever your travels bring you to the city.Best Regards, Shavonda FunderburkGeneral Manager

8/10 Good

Chonniea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Chonniea, Thank you for the nice rating regarding your stay at the Sheraton Charlotte Airport Hotel. We look forward to you are already planning another trip our way. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Shawanna

Liked: Cleanliness, staff & service, property conditions & facilities
Open the book before you judge, the outside may not look appealing but the inside is immaculate and clean. The staff was very friendly. It was quite. They offered suggestions on what to do around town. There’s a bar and restaurant but I never visited it. There’s also an indoor/outdoor pool but I didn’t get in. I would visit again
Stayed 2 nights in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Shawanna, Thank you for reviewing your stay at the Sheraton Charlotte Airport Hotel. We appreciate your perfect rating and are glad our associates took excellent care of you. We will share your kind remarks with our entire team. It was a pleasure having you, and we look forward to your next visit. Best Regards, Shavonda Funderburk General Manager

4/10 Poor

Brian

Stayed 1 night in Mar 2024
Response from General Manager on 15 Apr 2024
Dear Brian, Thank you for choosing our hotel for your visit. On behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Best Regards, Shavonda Funderburk General Manager

8/10 Good

Adam

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property other guests were a little talkative after 9pm but overall a pleasant stay
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Adam, Thank you for sharing your feedback on the Sheraton Charlotte Airport Hotel. We appreciate your nice rating and are pleased to know you enjoyed our beautiful property. We enjoyed serving you and look forward to welcoming you back soon. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Mike

Liked: Staff & service, property conditions & facilities
Check in was easy, great accommodations for having a pet.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear Mike, Thank you for making the Sheraton Charlotte Airport Hotel a part of your travel plans. We are glad you had a smooth check-in process and that you loved our well-appointed guest rooms and pet-friendly features. Thank you once more, and we look forward to you choosing us again soon. Best Regards, Shavonda Funderburk General Manager

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
I liked it in general. The bartender and restaurant wait staff, however, were not well trained in customer service. The bartender was surly to some customers (such as me) and yucking it up with others. She, and the hostess/waitress seemed also to think that a the end of a main course you'd wish to immediately be presented your bill, without asking if you'd like anything else. Not a big deal, just kind of odd and off-putting.
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear John, Thank you for sharing your comments with fellow travelers regarding your stay at the Sheraton Charlotte Airport Hotel. While we appreciate your nice rating, we are sorry for the unpleasant experience you had with some of our associates. We will address your remarks with our team to ensure that all guests receive the exceptional service they deserve. It was a pleasure serving you, and we look forward to accommodating you again soon. Best Regards, Shavonda Funderburk General Manager

8/10 Good

Nancy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Like that there is a bar/restaurant on premises. Rooms are a bit dated. Bathroom wasn’t very clean - dead spider in shower and used a-tip on floor. Rest of room and bedding seemed fine.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Nancy, It is wonderful to hear how much you enjoyed your stay at the Sheraton Charlotte Airport Hotel. We're particularly pleased that you enjoyed our on-site restaurant and bar. We have noted your feedback about the condition and cleanliness of our accommodations and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future!Best Regards, Shavonda FunderburkGeneral Manager

8/10 Good

Bernice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Microwave needs to be included in the rooms. There were no access to hot water after hours, and the coffee maker in the room was not to clean to use. No running water to make tea or coffee accept from the bathroom. This is so inconvenient for someone who wants a hot cup of tea or coffee. The prices at the restaurant on the premise is very expensive
Stayed 5 nights in Mar 2024
Response from General Manager on 15 Mar 2024
Dear Bernice, Thank you for leaving feedback about your recent stay at our hotel. We sincerely apologize for the inconvenience you encountered with the lack of hot water and running water to make tea or coffee. We will share your comments with the appropriate individuals as we always look for ways to improve. We are also sorry you were disappointed by not having a microwave in the room and for the concerns you had with the coffee maker. We will convey your remarks appropriately and are grateful for your patience. We would like to regain your trust and hope you will give us that opportunity in the future. Best Regards, Shavonda Funderburk General Manager

8/10 Good

Philippe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the airport Old facility but very well maintained Friendly staff at the front desk and the lobby bar Clean room
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Philippe, Traveling can be challenging enough, so we at Sheraton Charlotte Airport Hotel strive to make it stress-free for all our guests. We are delighted to know that we were able to provide you with a comfortable and quiet stay and that our proximity to the airport was perfect for your needs. Our primary focus is a commitment to outstanding service, and we are delighted that you had a pleasant time with us. Our associates are dedicated to providing exceptional hospitality as a direct reflection of our core values. Thank you once more for taking the time to provide your feedback, and we look forward to hosting you again soon!Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Teleisa

Liked: Cleanliness, staff & service
Stayed 14 nights in Jan 2024
Response from General Manager on 1 Mar 2024
Dear Teleisa, It was a pleasure welcoming you to the Sheraton Charlotte Airport Hotel. Your rating is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest; we look forward to your next stay. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

diana

Stayed 1 night in Dec 2023
Response from General Manager on 25 Feb 2024
Dear Diana, We are thrilled you had an excellent stay at Sheraton Charlotte Airport Hotel, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Best Regards, Shavonda FunderburkGeneral Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice
Just a quick overnight before early flight out the next day, but super clean, friendly, and nearby location. Highly recommend!
Stayed 1 night in Feb 2024
Response from General Manager on 22 Feb 2024
Dear Guest, Thank you for choosing the Sheraton Charlotte Airport Hotel for your overnight stay. We are glad our location perfectly suited your travel plans and that you appreciated our thoughtful hospitality. We value your recommendation and look forward to your future visit. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bar restaurant area had local beers on tap
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Laura, Thank you for choosing the Sheraton Charlotte Airport Hotel and for your review. We are pleased our location added to the enjoyment of your visit and that you had a great time with us. We look forward to accommodating you again soon. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on 16 Feb 2024
Dear Richard, Thank you for choosing to stay with us and for taking the time to leave your rating. We are delighted to have exceeded your expectations. We look forward to you making the Sheraton Charlotte Airport Hotel your home away from home whenever your travels bring you to our area. Best Regards, Shavonda Funderburk General Manager

10/10 Excellent

Janell

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
February 2024 trip
Fast check in. Friendly server. , Lydia. Easy transport to airports
Stayed 1 night in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Janell, Thank you for staying at the Sheraton Charlotte Airport Hotel. We were thrilled to read your comments about the great service you received from our associates and how they exceeded your expectations. We appreciate your kind compliments about Lydia and will enjoy sharing your remarks with her. We are also happy you were impressed with our smooth check-in process and fantastic location. It was our pleasure to host you, and we look forward to you revisiting us soon. Best Regards, Shavonda Funderburk General Manager

8/10 Good

paul

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Dear Paul, Thank you for the nice rating regarding your stay at the Sheraton Charlotte Airport Hotel. We look forward to you are already planning another trip our way. Best Regards, Shavonda Funderburk General Manager

8/10 Good

Hector

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Hector, Thank you for sharing the nice rating about your experience at the Sheraton Charlotte Airport Hotel. We are happy to see your stay was pleasant and look forward to having the pleasure of hosting you again soon. Best Regards, Shavonda Funderburk General Manager