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Reviews of Holiday Inn Express Hotel & Suites Mooresville - Lake Norman, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Mooresville - Lake Norman, an IHG Hotel
130 Norman Station Blvd, Mooresville, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 307 out of 619 reviews" "
Rating 8 - Good. 169 out of 619 reviews" "
Rating 6 - Okay. 78 out of 619 reviews" "
Rating 4 - Poor. 44 out of 619 reviews" "
Rating 2 - Terrible. 21 out of 619 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Whitney, Quinton

Stayed 2 nights in Mar 2024

4/10 Poor

Deborah

Travelled with partner
Disliked: Cleanliness, amenities
This property hasn’t been updated in at least 20 years or more! We have always stayed in Holiday Inn’s and never expected to stay at one in this condition! I would never stay here again!
Stayed 4 nights in May 2024
Response from Katrina Frazier on 6 May 2024
Hi Thank you for letting us know about your recent experience. We would like to apologize for all that you have mentioned. We appreciate you choosing us.

10/10 Excellent

Victor

Stayed 2 nights in Apr 2024
Response from Front Desk on 20 May 2024
Thanks for your stay

10/10 Excellent

Mikaela Jo

Liked: Cleanliness, staff & service
Very nice
Stayed 3 nights in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you for your feedback.

10/10 Excellent

Chriss

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Katrina Frazier on 29 Apr 2024
Thanks for scoring us excellent! We are delighted you enjoyed your stay with us, and we hope you see you again soon.

8/10 Good

Zakariya

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
They do not have a hot tub as it says on the description and oool was closed nor do they have a spa
Stayed 2 nights in Apr 2024
Response from Front Desk on 26 Apr 2024
Thank for your feedback. I will look into your concerns. Our pool however does not open until memorial weekend.

4/10 Poor

Robert K

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 26 Apr 2024
Thanks for your feedback. We will look into any concerns you have

10/10 Excellent

Sheala A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds too high..I could have used a step ladder..Staff very nice...
Stayed 1 night in Apr 2024
Response from Front Desk on 14 Apr 2024
Thanks for your feedback! We hope to see you soon

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall met expectations
Stayed 1 night in Apr 2024
Response from Front Desk on 9 Apr 2024
We are delighted you enjoyed your stay

10/10 Excellent

penny

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that it was pet friendly and convenient.
Stayed 1 night in Mar 2024
Response from Katrina Frazier on 3 Apr 2024
Thanks for choosing to stay with us! We are delighted you enjoyed your stay with us! Come back to see us soon.

2/10 Terrible

Phantashia

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They charged for the room twice this is the second time this has happened, the floors nasty the bathroom wasn’t kept
Stayed 1 night in Mar 2024
Response from Katrina Frazier on 2 Apr 2024
We apologize for the inconvenience you had during your stay with us! We will look into your concerns.

10/10 Excellent

Bonnie, Ayer

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Centrally located and easy in and out. Bed was sooo comfortable:)
Stayed 2 nights in Mar 2024
Response from Katrina Frazier on 1 Apr 2024
Thanks for staying with us! We are happy you enjoyed our beds. We hope to see you again soon.

10/10 Excellent

Marc, Massillon

Travelled with family
Liked: Staff & service, amenities
Bathroom has no exhaust mold and peeling paint on ceiling. Very limited parking.
Stayed 1 night in Mar 2024
Response from Front Desk on 1 Apr 2024
Thanks for staying with us! We will look into your concerns

4/10 Poor

Virginia Elizabeth

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the property is shabby and dingy in and around the building on the outside. On our first night off the road and very tired we had to move to a differen room because the air conditioning was inoperative. this property is in the same shabby condition for the last few years with no imlprovement. the staff however are professional and do their best to make up the problems with this Hilton Inn. does not reflect well on the brand!
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
Thanks for your feedback! We will look into your concerns

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Hot water even in the early evening questionable.
Stayed 1 night in Feb 2024
Response from Katrina Frazier on 25 Feb 2024
Thanks for staying with us!. We are delighted you enjoy your stay. Come back to see us soon.

8/10 Good

Chriss

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Front Office Manager on 23 Feb 2024
Thank you for staying with us, we appreciate you.

4/10 Poor

YVONNE

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Mattress in room 215 need to be changed
Room was very small for price. Mattress in room 215 were worn out and soft with a hole in the middle of them. Worse night ever sleeping in a hotel room. Could not shut curtains to keep room dark and privacy for sleeping lights were dim and the room needed a good cleaning. I am a non smoker and to me it smelled of smoke
Stayed 1 night in Feb 2024
Response from Front Office Manager on 21 Feb 2024
Thank you for staying with us, we are sorry for the inconvenience you experienced during your stay and are currently looking into the issue.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service!
Stayed 1 night in Feb 2024
Response from Katrina Frazier on 12 Feb 2024
Thanks for your feedback. We are glad you enjoyed your stay with us!

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
I rented a room for a weekend with the family, when we received and got to the room, the door was open with the TV on and the pillow by the foot of the bed, it looked like someone was watching TV. We received another room, and the room was really hot, no A/C and the AC unit cover was on the ground, we ended up again getting another room. The last room received was extremely smelly, like if someone was smoking there, so we just decided to find another hotel. Very surprisingly the awful experience at a Holiday Inn Hotel. Lack of maintenance.
Stayed 2 nights in Jan 2024
Response from Front Desk on 7 Feb 2024
Thank for your feedback. We will look into your concerns

10/10 Excellent

Verified traveller

Travelled with family
Stayed 1 night in Jan 2024
Response from Michelle on 25 Jan 2024
Thank you so very much for letting us know that we met your expectations.We appreciate you.

6/10 Okay

Don

Business traveller
Liked: Cleanliness, staff & service
The parking is tight and those with larger vehicles is even more difficult. Everything feels outdated and old
Stayed 1 night in Jan 2024
Response from Front Desk on 23 Jan 2024
We will look into your concerns. Thanks for letting us know

8/10 Good

carrie

Stayed 1 night in Jan 2024
Response from Front Desk on 7 Feb 2024
Thanks for staying with us!

8/10 Good

Marie

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
safe area and convenient
Stayed 1 night in Jan 2024
Response from Michelle on 13 Jan 2024
Hi; Thank you so very much for letting us know that you enjoyed your time with us.We appreciate you choosing us.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 15 Jan 2024
We are glad you enjoyed your stay

6/10 Okay

Verified traveller

Liked: Room comfort
Room for improvement
The first room we were given had not been cleaned and there was no bedding. The second room we were sent to was directly off the elevator. The floor had not been vacuumed, but the rest of the room seemed clean. The furniture was worn.
Stayed 1 night in Dec 2023
Response from Front Desk on 15 Jan 2024
Thanks for your feedback. We will look into your concerns.

6/10 Okay

David

Travelled with family
Elevator did not come to 3rd floor. Staff was nice, room was clean, but elevator didn’t work properly and sink hot water didn’t work properly.
Stayed 1 night in Dec 2023
Response from Michelle on 1 Jan 2024
Hi;Thank you for letting us know about your recent experience.We would like to apologize for all that you have mentioned.We appreciate you choosing us.

4/10 Poor

shirley

Stayed 4 nights in Dec 2023
Response from Front Desk on 17 Jan 2024
Thanks for staying with us!

10/10 Excellent

Gail

Travelled with group
Stayed 1 night in Dec 2023
Response from General Manager on 22 Dec 2023
Thanks for enjoying your stay

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay
Stayed 2 nights in Dec 2023
Response from Michelle on 22 Dec 2023
Hi,Thank you for letting us know you enjoyed your stay!We appreciate you.

6/10 Okay

Curtis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mediocre. Fine for the price.
It was fine. It's what you'd expect for the price. Though a warning for anyone planning to stay here, the heating element they use in their rooms makes this awful ticking sound constantly. So if that will bother you, avoid this hotel or buy earplugs. It took 4 days for one of the staff to inform me that it's normal, though I have my doubts. The other employees straight up lied to me about having it fixed. The front desk employees are less helpful then a bunch of 6th graders would be.
Stayed 1 night in Nov 2023
Response from Michelle on 22 Dec 2023
Hi;We are so happy you chose us.I would like to apologize regarding all that you mentioned.We hope to serve you well in the future.

8/10 Good

Janet

Stayed 1 night in Dec 2023
Response from Michelle on 3 Jan 2024
Hi;Thank you so much for letting us know that you enjoyed your stay and for being a great guest.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff! Exceptionally clean! Will stay here anytime I am in this area
Stayed 1 night in Nov 2023
Response from Michelle on 22 Dec 2023
Hi;Thank you for letting us know you had a great experience and thanks for being a great guest.

10/10 Excellent

Radu

Stayed 1 night in Nov 2023
Response from General Manager on 22 Dec 2023
Thanks for enjoying your stay

8/10 Good

Kathleen

Travelled with family
Liked: Staff & service, property conditions & facilities
It was a convenient no frills hotel.
Stayed 3 nights in Nov 2023
Response from Michelle on 22 Dec 2023
Hi;Thank you for letting us know you enjoyed your stay.We hope you make your way back when your travels bring you to our area.

8/10 Good

Paul

Stayed 1 night in Nov 2023
Response from General Manager on 22 Dec 2023
Thanks for enjoying your stay

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs updating
first room we were given had hair in the bed! We called Jasmine at the desk who was very sweet and accommodating and she moved us to another room. The beds in this room had clean sheets but there was mold on ceiling in the bathroom. Overall, the hotel is very dated and could use some updating. Coffee pots were empty at 7:15. The poor guy running desk was also trying to keep kitchen going. So, maybe understaffed?
Stayed 1 night in Nov 2023
Response from Guest Service Agent on 20 Nov 2023
Thanks for your feedback. We will look into your concerns

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2023
Response from Katrina Frazier on 20 Nov 2023
We are glad you enjoyed your stay

6/10 Okay

Kelly

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Front desk on 19 Nov 2023
Thanks for your review. Hope to see you again soon

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was very pleasant. The attendants at the front desk were very courteous and helpful.
Stayed 1 night in Oct 2023
Response from Katrina Frrazier on 3 Nov 2023
Thank you for your kind words. We are happy to see you enjoyed your stay with us. Please come back anytime!!

10/10 Excellent

Vikki

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was very friendly. Rooms were clean. Close to dining, and shopping.
Stayed 5 nights in Oct 2023
Response from Katrina Frazier on 3 Nov 2023
Thanks for staying with us. We are delighted you enjoyed your stay. Please come back to see us soon!!

2/10 Terrible

Jeff

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Untrained front desk staff double charged our room. Advertising said Hot Tub that didn’t exist. Fire alarm went off and cleared the building at 7:30am. What a night mare.
Stayed 1 night in Oct 2023
Response from Front desk on 3 Nov 2023
Thank you for choosing Holiday Inn Express. We apologize for the inconvenience you had during your stay with us. We will look into your concerns and forward it to the manager.

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Service Agent on 3 Nov 2023
Thanks for staying with us. We are glad you enjoyed your stay

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the property. Hiccup with charging us twice but it was resolved very quickly. All staff is amazing. We’ve stayed here twice if that says anything and I will stay again.
Stayed 3 nights in Oct 2023
Response from Katrina Frrazier on 3 Nov 2023
We apologize for the inconvenience of your card getting overcharged. I'm glad we have taken care of you in a timely manner. Please come back to see us soon!!

10/10 Excellent

Paris

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and comfortable. I enjoy the breakfast buffet
Response from Katrina Frazier on 24 Oct 2023
Hi ,Thank you for letting us know you had a great experience! We appreciate you choosing us!

4/10 Poor

Nneka

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Old food left in refrigerator, bathroom had hair, filters needed cleaning, and almost overcharged for room.
Stayed 1 night in Oct 2023
Response from Katrina Frrazier on 24 Oct 2023
Hi, Thank you for your feedback. We apologize for the areas that you mentioned. Leadership will be made aware. We appreciate you choosing us.

10/10 Excellent

Sandra

Stayed 1 night in Oct 2023
Response from Katrina Frazier on 24 Oct 2023
Hi,Thank you for letting us know you had a great experience!We appreciate you choosing us!

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the overall service. Housekeeping is excellent. Breakfast was great! Everyone was friendly and professional.
Stayed 1 night in Sep 2023
Response from Michelle on 3 Oct 2023
We appreciate your compliments so very much.Thank you for choosing us and for being a great guest.

10/10 Excellent

Eugene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is still open for the polar bears :) Nice free continental breakfast. Most important beds are exactly of softness I like (which is not too soft, that gives strong support to a strong person like me) and 2 big pillows per person, ie 4 pillows per queen bed. Freezer in the refrigerator. Small but still useful.
Stayed 1 night in Sep 2023
Response from Michelle on 3 Oct 2023
Thank you for all the kind words and for choosing us.We appreciate you.

10/10 Excellent

Victoria

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Katrina Frazier on 24 Oct 2023
Hi, Thank you for letting us know you had a great stay! We appreciate you so much.

6/10 Okay

Verified traveller

Liked: Staff & service
Needs updating
It was alright, needs some updating honestly. Furniture all nicked up, not a great smell parking and checking drive through horrible.
Stayed 1 night in Sep 2023
Response from Michelle on 27 Sep 2023
Hi, Thank you for your feedback.We are working toward making changes now.We appreciate you choosing us so very much.