Courtyard

Reviews of The Carpenter Hotel

3.5 out of 5
The Carpenter Hotel
400 Josephine St, Austin, TX

Reviews

9.4

Exceptional

Rating 10 - Excellent. 324 out of 427 reviews" "
Rating 8 - Good. 61 out of 427 reviews" "
Rating 6 - Okay. 23 out of 427 reviews" "
Rating 4 - Poor. 16 out of 427 reviews" "
Rating 2 - Terrible. 3 out of 427 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My new favorite Austin hotel! Really great boutique hotel just minutes from downtown and a couple of blocks off the lake and Austin greenbelt. The staff is incredibly friendly, and the hotel has a great sense of that famous "Austin Funkiness" while still feeling high quality, with great little details and touches everywhere you look. Having a hip austin coffeeshop on premises and many restaurants and bars within a short walk was also a plus. Can't wait to stay again!
Stayed 1 night in May 2024

10/10 Excellent

Donald Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It felt much more like a city flat than a hotel room making it more friendly and enjoyable.
Stayed 1 night in May 2024

10/10 Excellent

Kenzie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique property with great restaurant and cafe on property. Loved how accessible it was to downtown Austin.
Stayed 4 nights in Apr 2024
Response from Manny Rodriguez | Front Desk Manager on 10 May 2024
Howdy, Kenzie!Thanks so much for sharing your experience! We're really glad to hear that you enjoyed our property and the convenience of having our restaurant and cafe right onsite. It means a lot to us that you found our location so accessible to downtown Austin. If there's anything else you loved during your stay or any ideas you have to make it even better next time, we'd love to hear them. Can't wait to have you back for another great time!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the cafe and the pool.
Stayed 2 nights in May 2024
Response from Manny Rodriguez | Front Desk Manager on 10 May 2024
Howdy, James!Appreciate you taking the time to share your experience! We're thrilled you found our cafe and pool to be unique highlights of your stay. If there's anything more you'd like to see or experience during your next visit, don't hesitate to reach out. Looking forward to welcoming you back for another memorable stay!

8/10 Good

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great as was the bar and restaurant. Room was nice but not quite as comfortable as hoped due to the AC being either too cold or hot. And the mattress was too firm for me.
Stayed 1 night in May 2024
Response from Manny Rodriguez | Front Desk Manager on 10 May 2024
Howdy, Marisa!Thank you for sharing your experience with us! We're delighted that you found our staff to be great and enjoyed the offerings at our bar and restaurant.We're sorry to hear about the discomfort you experienced with the room temperature and the firmness of the mattress. Your feedback is valuable to us, and we'll certainly look into ways to improve the overall comfort of our rooms.If there's anything else we can do to make your next stay more enjoyable, please feel free to let us know. We value your insights and hope to welcome you back for another pleasant experience!

10/10 Excellent

ZACHARY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an absolutely wonderful stay. Clean, well-designed, pretty hotel. Lush with plant-life, a beautiful restaurant/bar with a patio. Great food on-site, kind bartenders. Overall, a very put-together, nice aesthetic that is fully thought out. Would definitely go back!
Stayed 3 nights in May 2024

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop for an Austin trip
Stayed 1 night in May 2024

10/10 Excellent

april

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel.
Stayed 1 night in May 2024

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Maria

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

andrew, Santa Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun environment
Stayed 3 nights in Apr 2024

10/10 Excellent

Khang, Fayetteville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manny Rodriguez | Front Desk Manager on 9 May 2024
Thank you for choosing to stay with us and for sharing your positive experience. We're delighted that you had a fantastic stay! Please don't hesitate to reach out if you need anything in the future. We look forward to serving you again soon.All the best,

10/10 Excellent

Leah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, great staff.
Stayed 1 night in Apr 2024
Response from Cassandra on 26 Apr 2024
Thanks for staying with us, Leah. We're so happy you enjoyed the property and our friendly staff. See you next time!

10/10 Excellent

ofir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean functional and staff very helpful
Stayed 3 nights in Apr 2024
Response from Cassandra on 26 Apr 2024
Thanks for choosing Carpenter Hotel for your Austin visit, Ofir. We're happy to hear it was an enjoyable and friendly experience. We hope to host you next time you're in town!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
This is such a unique and cool property-all the extra touches & the staff were great!
Stayed 3 nights in Apr 2024
Response from Cassandra on 26 Apr 2024
Thank you so much, Kelly! We're thrilled to hear you enjoyed your stay with us and appreciated our unique property and exceptional staff. We hope to welcome you back soon!

10/10 Excellent

Stephanie, san antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Kristian

Travelled with partner
Fabulous. Just
Stayed 1 night in Apr 2024
Response from Cassandra on 26 Apr 2024
Thank you for letting us know your thoughts, Kristian. We're delighted to hear you had a fabulous experience with us. We appreciate your feedback and hope to see you again soon!

10/10 Excellent

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manny Rodriguez | Front Desk Manager on 13 May 2024
Howdy, Mona!Appreciate the 5-star review! We're thrilled you had such a fantastic experience with us. Your feedback is invaluable, and we hope to have you back for another memorable stay here at Carpenter!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manny Rodriguez | Front Desk Manager on 13 May 2024
Hey Jessica,Thanks a bunch for the 5-star review! We're thrilled you had a great time with us. Your feedback means a lot and we're looking forward to welcoming you back for another awesome stay!

10/10 Excellent

ALEXANDER

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a lovely surprise. Stylish, quiet, comfortable, affordable, it’s now my new favorite place to stay when I visit. I slept so well, too.
Stayed 1 night in Apr 2024
Response from Cassandra on 26 Apr 2024
Thank you, Aexander - We're thrilled to hear that your stay with us was such a lovely surprise and that you enjoyed our stylish, quiet, and comfortable accommodations. We're honored to be your new favorite place to stay when you visit. We look forward to welcoming you back for many more restful nights!

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining was rxcellent. Staff very nice. Good clean modern rooms.
Stayed 2 nights in Apr 2024
Response from Cassandra on 26 Apr 2024
Thank you, Ellen! We're delighted to hear that you enjoyed our excellent dining options, found our staff very nice, and appreciated our clean, modern rooms. Your feedback is greatly appreciated, and we hope to welcome you back for another wonderful experience soon!

8/10 Good

Jill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this iconic Austin hotel but Standard room a bit small for 2 people.
Stayed 2 nights in Apr 2024
Response from Manny Rodriguez | Front Desk Manager on 22 Apr 2024
Thanks a bunch for your feedback, and we're thrilled to hear you love our iconic Austin vibe!We totally get where you're coming from about the size of the Standard room. We want all our guests to feel super comfy, so we're always looking for ways to improve. If you're planning another stay, feel free to reach out, and we'll do our best to find a room that better suits your needs.Thanks again for choosing to stay with us, and we hope to welcome you back soon for another awesome Austin experience!

10/10 Excellent

Marianne, Maryville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back for calm ambiance, proximity to park and nice staff. The facility is industrial chic and urban sanctuary. Very intelligently designed and run. Wonderful.
Stayed 1 night in Apr 2024
Response from Manny Rodriguez | Front Desk Manager on 22 Apr 2024
Thank you for choosing to stay with us and for sharing your positive experience. We're delighted that you had a fantastic stay, and we appreciate your support and compliment! Please don't hesitate to reach out if you need anything in the future. We look forward to serving you again soon.All the best,

8/10 Good

Dillon

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manny Rodriguez | Front Desk Manager on 22 Apr 2024
Thank you for choosing to stay with us and for sharing your positive experience. We're delighted that you had a fantastic stay, and we appreciate your support and compliment! Please don't hesitate to reach out if you need anything in the future. We look forward to serving you again soon.All the best,

8/10 Good

ADELE, Los angeles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the design and simplicity of the property (kept a lot of original history and structure). Good food, cute pool, functional rooms. Area isn't the best (you'll definitely need a car). Also didn't receive my Expedia VIP perk.
Stayed 3 nights in Apr 2024
Response from Manny Rodriguez | Front Desk Manager on 22 Apr 2024
Thank you for taking the time to share your feedback following your recent stay at The Carpenter Hotel. We're delighted to hear that you appreciated the design and historical elements of our property, as well as the quality of our food, the charm of our pool, and the functionality of our rooms.While we strive to provide a comfortable and enjoyable experience within the hotel, we recognize that the location is also an important factor for our guests. We'll continue to work on providing helpful information and recommendations to assist our guests in navigating the area more easily.Regarding your Expedia VIP perk, we sincerely apologize for any oversight on our part. Please rest assured that we take guest loyalty programs seriously, and we'll be looking into this matter to ensure that it is addressed promptly. Thank you again for your valuable feedback, and we hope to have the opportunity to welcome you back to The Carpenter Hotel in the future for an even more enjoyable stay.

2/10 Terrible

melissa

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff were pretentious and unfriendly. Every interaction was unpleasant - from grabbing a coffee in the morning (the bearded barista was so unfriendly and unhelpful) to making a purchase from their gift shop to check in - all bad. The property itself is gorgeous, but the attitudes made it pretty bad; and coming from someone from the northeast - it was BAD. Also there is a dog kennel that abuts and dogs will be barking non stop from about 6:30am until 8pm - also not very pleasant.
Response from Manny Rodriguez | Front Desk Manager on 22 Apr 2024
Melissa, thank you so much for taking the time to leave us a review. I apologize that your experience with our staff was not the friendly, compassionate and caring staff that our guests have come to know. I will immediately relay your information to the corresponding leadership to take action.We strive to provide top level service at Carpenter Hotel and we failed to deliver. I do hope you come to visit again, anytime your find yourself in Austin as I would hate for this to be your last impression of Carpenter.I will also make notes on your profile to make sure that if you book you are well taken care of. Until next time,

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the river and a community with lots of dining options and the hotel has an excellent restaurant and coffee shop. Service and staff were impeccable. Loved the design and feel of the architecture. Room was very well appointed
Stayed 1 night in Apr 2024
Response from Manny Rodriguez | Front Desk Manager on 13 Apr 2024
Thank you for sharing your experience at Carpenter Hotel! We're delighted to hear that you enjoyed our prime location near the river and the bustling community filled with dining options. It's fantastic to know that you found our on-site restaurant and coffee shop to your liking, and we're thrilled that you appreciated the impeccable service provided by our staff.At Carpenter Hotel, we take great pride in our unique architecture and design, so we're thrilled to hear that you loved the ambiance and feel of the space. It's wonderful to know that you found your room to be well-appointed and comfortable.We hope to have the pleasure of welcoming you back for another memorable stay in the future!Until then,

10/10 Excellent

Jeanne, Louisville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manny Rodriguez | Front Desk Manager on 13 Apr 2024
Thank you for choosing to stay with us and for sharing your positive experience. We're delighted that you had a fantastic stay, and we appreciate your support and compliment! Please don't hesitate to reach out if you need anything in the future. We look forward to serving you again soon.All the best,

10/10 Excellent

Patrick

Stayed 1 night in Apr 2024

10/10 Excellent

Shelby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love every time we stay at the carpenter!
Stayed 2 nights in Apr 2024
Response from Manny Rodriguez | Front Desk Manager on 8 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you consistently enjoy your stays at Carpenter Hotel. Providing our guests with a comfortable and memorable experience is what we strive for, and it's incredibly rewarding to know that we've been successful in doing so for you.We can't wait to welcome you back for another fantastic stay. If there's anything specific you love about your visits, please feel free to share it with us so we can continue to make your stays even more enjoyable.

8/10 Good

JoAnn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Andy was very helpful and took care of all our issues.
Stayed 2 nights in Apr 2024
Response from Manny Rodriguez | Front Desk Manager on 8 Apr 2024
Thank you for taking the time to share your feedback with us. We're thrilled to hear that Andy provided you with excellent assistance and resolved any issues you encountered during your stay at Carpenter Hotel. Delivering exceptional service is our top priority, and we're delighted that Andy's dedication contributed to making your experience a positive one.We truly appreciate your kind words and hope to welcome you back to Carpenter Hotel in the near future. If there's anything else we can assist you with, please don't hesitate to reach out.

10/10 Excellent

Susan, Geneva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Maybe the best hotel experience we’ve ever had. Love that it’s a converted union hall (we’re union people!) and that it was upgraded instead of torn down. It was quirky and fantastic, the staff were wonderful (every single one of them), the pool was an unexpected pleasure, the area was great for walking (right near Zilker Park and Barton Springs as well as authentic Tex-Mex restaurants)
Stayed 2 nights in Mar 2024
Response from Cassandra on 5 Apr 2024
Wow, thank you for such wonderful feedback, Susan! We're thrilled to hear that your stay with us was one of the best hotel experiences you've had. We're delighted that you appreciated our unique history as a converted union hall and enjoyed the quirky charm it offers.It's fantastic to know that our staff made your stay memorable and that you enjoyed our pool and the surrounding area. We take great pride in providing exceptional service and amenities, and your kind words mean the world to us!

10/10 Excellent

Ivan Ray

Stayed 4 nights in Mar 2024
Response from Cassandra on 26 Apr 2024
We're glad to hear you enjoyed your stay, Ivan. Thanks for staying with us!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to the text service, I was able to arrange an early check in. Once I arrived, staff were friendly at the front desk and quickly got me checked in. Walk to room was really special. The boardwalk passing along the patio with the string lights & plants was beautiful. Room was clean & bed was cozy. Loved the comp Rain Water! Enjoyed the amenities and the balcony!
Stayed 2 nights in Mar 2024
Response from Manny Rodriguez | Front Desk Manager on 31 Mar 2024
Thank you very much for sharing your recent experience at Carpenter Hotel. We're thrilled to hear that our text service facilitated your early check-in process smoothly and efficiently. Providing convenience and flexibility to our guests is always a top priority for us.It's wonderful to know that you found our staff to be friendly and accommodating at the front desk. We strive to create a welcoming atmosphere from the moment our guests arrive, and we're delighted that you experienced just that.We're also pleased to hear that you found your room to be clean and the bed cozy. Ensuring the comfort and satisfaction of our guests is paramount to us, and we're delighted that you had a comfortable and restful stay.It's fantastic that you appreciated the complimentary Rain Water and enjoyed the amenities, as well as the balcony. We aim to provide thoughtful amenities and spaces where our guests can relax and unwind.Thank you once again for choosing Carpenter Hotel for your stay, and we look forward to welcoming you back in the future for another enjoyable experience.

8/10 Good

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is alright for the price ,,3 Stars place!!!
Stayed 1 night in Mar 2024
Response from Manny Rodriguez | Front Desk Manager on 29 Mar 2024
Thank you for visiting us at Carpenter Hotel! We always look forward to hearing about our guests' experiences, and we're so grateful for your support and candid insights.We're on a mission to make every stay feel like a VIP experience, and your feedback is like a roadmap to help us get there. I sincerely hope we'll have the opportunity to welcome you back for an even better visit next time you're in town!

10/10 Excellent

heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the style and ease of this place. Our room was comfortable, quiet with a comfy bed, and we loved having a table and chairs too. The pool area is pretty peaceful too. Ate breakfast every day in the coffee shop during our 4 days, high quality coffee drinks and multiple lunches and dinners in the restaurant. The wait staff is friendly and the food is very good, especially loved the hummus plate at lunch and the redfish entree and the cassoulet for dinner.
Stayed 4 nights in Mar 2024
Response from Manny Rodriguez | Front Desk Manager on 28 Mar 2024
Thank you for choosing the Carpenter Hotel and for taking the time to share such a detailed and glowing review of your stay with us. It warms our hearts to know that you loved the style and ease of our hotel, and that your room provided the comfort and quietness you desired. We're delighted that you found our pool area to be a peaceful retreat and that you enjoyed starting your days in our coffee shop. Our commitment to serving high-quality coffee drinks and meals is something we take great pride in, so it's rewarding to know that you had the chance to experience and appreciate this throughout your stay.Your kind words about our wait staff are greatly appreciated, and I will be sure to pass on your compliments. We 're happy to hear that the hummus plate, redfish entrée, and cassoulet stood out to you is especially pleasing, as our culinary team works tirelessly to deliver delicious and memorable meals.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the 'vibe' and overall design. The room was a nice size and very comfortable. I also loved the proximity to Zilkr Park. Good coffee. Only complaint there - croissants seem store bought, not flaky as a croissant should be.
Stayed 4 nights in Mar 2024
Response from Manny Rodriguez | Front Desk Manager on 25 Mar 2024
Thank you very much for taking the time to share your feedback with us following your recent stay at Carpenter Hotel. We're thrilled to hear that you enjoyed the unique vibe and overall design of our hotel, as well as the comfort of your room. It's wonderful to know that our proximity to Zilker Park added to the convenience of your stay.We appreciate your kind words about our coffee offerings; however, we regret to learn that the croissants did not meet your expectations. Please accept our sincere apologies for any disappointment caused. We take your feedback seriously.Your feedback is invaluable to us as it helps us continually improve and enhance the experience we provide to our guests. We hope to have the opportunity to welcome you back to Carpenter Hotel in the future and exceed your expectations in all aspects of your stay.

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great vibe and everything we needed in one place.
Stayed 3 nights in Mar 2024
Response from Manny Rodriguez | Front Desk Manager on 28 Mar 2024
Thank you for choosing to stay with us and for sharing your positive experience. We're delighted that you had a fantastic stay, and we appreciate your support and compliment! Please don't hesitate to reach out if you need anything in the future. We look forward to serving you again soon.All the best,

10/10 Excellent

Nancy

Stayed 1 night in Mar 2024
Response from Manny Rodriguez | Front Desk Manager on 13 Apr 2024
Thank you for choosing to stay with us and for sharing your positive experience. We're delighted that you had a fantastic stay, and we appreciate your support and compliment! Please don't hesitate to reach out if you need anything in the future. We look forward to serving you again soon.All the best,

10/10 Excellent

cheryl

Liked: Cleanliness, amenities, property conditions & facilities
Great location and loved the morning coffee house . Really gave you the vibe of Austin.
Stayed 3 nights in Feb 2024
Response from Cassandra on 22 Mar 2024
Hi Cheryl,Thank you for choosing to stay with us and for sharing your positive experience. We're delighted that you had a fantastic stay, and we appreciate your support and compliment! Please don't hesitate to reach out if you need anything in the future. We look forward to serving you again soon.

10/10 Excellent

Aaron, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Carpenter hotel would have fit right in with the decor of Wes Anderson's Atomic City - in the best ways possible. The color pallet, the friendliness, the feeling of being home away from home was all here. We appreciated the coffee bar (bring your own records!) to the location that was near everything and everyone you wanted to be in Austin. Can't wait to return and experience it all again.
Stayed 1 night in Mar 2024
Response from Cassandra on 18 Mar 2024
Thank you so much, Aaron! We're delighted to hear that The Carpenter Hotel felt like a home away from home for you. Your comparison to Wes Anderson's Atomic City is high praise indeed, and we're thrilled that you enjoyed the color palette, ambiance, and convenient location. We can't wait to welcome you back for another memorable stay!

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool space. The rooms are pretty industrial which i like. Everyone was friendly. I will definitely stay here again
Stayed 4 nights in Mar 2024
Response from Cassandra on 15 Mar 2024
Hi Michael,Thank you for your glowing 5-star review! We're thrilled to hear that you appreciated our unique industrial aesthetic and found our space cool. It's wonderful to know that you found our team friendly and enjoyed your overall experience. We can't wait to welcome you back on your next visit.

4/10 Poor

Miki

Stayed 2 nights in Mar 2024
Response from Cassandra on 5 Apr 2024
Hi Miki,Thank you for taking the time to leave us your feedback. We're sorry to hear that your experience fell short of expectations. Your input is valuable to us, and we'll use it to address any areas needing improvement.If you have any specific concerns you'd like to discuss further, please feel free to reach out to us directly. We're committed to ensuring all our guests have a positive experience.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cassandra on 18 Mar 2024
Thank you, James! We appreciate you taking the time to let us know your feedback. We hope to host you again soon.

8/10 Good

Joseph

Stayed 2 nights in Feb 2024
Response from Manny Rodriguez | Front Desk Manager on 25 Mar 2024
Thank you for choosing to stay with us and for sharing your positive experience. We're delighted that you had a fantastic stay, and we appreciate your support and compliment! We look forward to serving you again soon.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cute wish we could have stayed longer!
Stayed 1 night in Mar 2024
Response from Manny Rodriguez | Front Desk Manager on 10 Mar 2024
Howdy,We want to express our heartfelt gratitude for choosing the Carpenter Hotel for your recent stay. Your glowing brightened our day, and we are thrilled that you had such a fantastic experience with us.At the Carpenter Hotel, we take pride in delivering exceptional hospitality and ensuring that each guest has a memorable stay. Your positive feedback lets us know that our efforts are making a positive impact.Thank you once again for your support. We can't wait to welcome you back to the Carpenter Hotel!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
5star
Stayed 1 night in Feb 2024
Response from Manny Rodriguez | Front Desk Manager on 10 Mar 2024
Thank you so much for choosing the Carpenter Hotel for your recent stay. Your glowing brightened our day, and we are thrilled that you had such a fantastic experience with us.At the Carpenter Hotel, we take pride in delivering exceptional hospitality and ensuring that each guest has a memorable stay. Your positive feedback lets us know that our efforts are making a positive impact.Thank you once again for your support. We can't wait to welcome you back to the Carpenter Hotel!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manny Rodriguez | Front Desk Manager on 21 Mar 2024
Thank you so much for the 5 star review, Ethan! I am so happy to hear you enjoyed your time with us. Please visit us anytime you find yourself in Austin!

4/10 Poor

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
One of the most satisfying things about being on vacation is waking up and relaxing in bed with a cup of coffee. Even if it's in-room, powdered creamer kind of coffee LOL. Not only is there NO coffee in the rooms, but you are then forced to get dressed and go to the lobby to buy a coffee. On our trip, the employee had called in sick! Thankfully the front desk person did brew a pot of coffee, but still had to wrestle myself out of the very cozy bed, get dressed, brush teeth, etc. just to get a cup of coffee. Please put coffee makers in the room! Otherwise, the property is amazing :)
Response from Cassandra on 15 Mar 2024
Hi Erin, thank you for sharing your experience with us. We appreciate your feedback regarding our coffee amenities. As a boutique hotel, with a cafe in our lobby we don't offer complimentary in-room coffee, we do however have pour-over kits as an optional add-on for guests who wish to enjoy coffee in the comfort of their rooms. Your input is valuable to us, and we'll ensure it's considered for future enhancements. We're delighted that you found our property otherwise enjoyable and hope to welcome you back soon.Best regards,

10/10 Excellent

Becky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great boutique hotel with a mid-century vibe.
Stayed 1 night in Feb 2024
Response from Manny Rodriguez | Front Desk Manager on 3 Mar 2024
Thank you for the kind review, Becky! I am truly happy to hear that you enjoyed your time at Carpenter Hotel and you appreciated the ambiance.We hope to have you back anytime you find yourself in the Austin area!Until then,