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Our room was very clean and eve bed was comfortable. The restaurant was very good; the food was delicious! The location can’t be beat. Will definitely be back!
The property is well situated , unfortunately we had a back room on the second floor overlooking the parking lot. Also the fridge was screwed closed, no extre touches in room ,
Probably good if you can get a view of the
Ports Nigra .
This is my favorite hotel in Trier! This was my 3rd stay and I love the view of the Porte Negra. Great location to shopping and near the train station and a bus hub. Staff are always great and quick to grant any requests. Highly recommended!!
I think this is a great option for a stay in Trier, its right opposite the Porta Nigra and as such a very short walk to the town centre and numerous attractions.
Breakfast is expensive but has a fantastic variety of foods.
Staff are very professional and requests are actioned promptly.
Definitely worth considering
Arrived shortly after 13:00 (after traveling for more than 24 hours and being very tired), and couldn’t get into our room until 15:00. Very disappointing! Otherwise everything was good. Great view onto Porta Nigra from our room!
Elmar
Stayed 1 night in Aug 2023
Response from Mercure Team on 5 Sep 2023
Dear Elmar, Thank you very much for your visit and for taking the time to rate your stay at the Mercure Hotel Trier Porta Nigra. I am very sorry that our hotel did not meet your expectations for the check-in. We offer an early check-in for 25, if there is the possibility when the room is ready. As well on all public portals is written the official check-in and out time. It would be our pleasure to welcome you again in Trier and at our hotel. With best regards, Christopher Lubk General Manager
The location is excellent and great views of Porta Nigra, easy walking distance to train station and all the towns shops. The Hotel is very clean and well maintained with friendly staff. I didn't like the fact they ask for credit card details on arrival when I had already paid before arrival. I refused and paid for food and drink as I asked for it.
Trier is very tourist orientated but has a lot of history and Roman ruins , so compared to other towns in Germany I've visited Trier is expensive especially with eating and drinking out.
Very comfortable, clean hotel with cheerful management and staff. The view was quite wonderful and the hotel is very convenient to sightseeing in the old town.
Verified traveller
Stayed 4 nights in Jul 2023
Response from Mercure Team on 9 Aug 2023
Sehr geehrter Anonymous, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Trier Porta Nigra. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
10/10 Excellent
jordi
16 Jul 2023
jordi
Stayed 1 night in Jul 2023
Response from Mercure Team on 9 Aug 2023
Sehr geehrte jordi, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Trier Porta Nigra. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
10/10 Excellent
Reg
13 Jul 2023
Reg
Stayed 2 nights in Jul 2023
Response from Mercure Team on 9 Aug 2023
Sehr geehrte Reg, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Trier Porta Nigra. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
Sehr geehrte C, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Trier Porta Nigra. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
We loved the location! It is across the street from Porta Negra and the old town of Trier. Very safe and walking distance from all the attractions. Clean and nice room service. We were pleasantly surprised!
Maria
Stayed 3 nights in Jun 2023
Response from Mercure Team on 9 Aug 2023
Sehr geehrte Maria, wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Trier Porta Nigra. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen
The most wonderful room of our entire 2 week tour thru Bavaria. The room was nice and spacious and so was the bathroom! It was so nice to have breathing room. And then, we also had the Porta Nigra view so that was bonus. If we get back there again, I’ll request room 219!
Ig visiting the Roman & other sites this hotel has the perfect location. Friendly & professional staff and large comfortable rooms. Great breakfast with a bar and restaurant on site.
The staff were always helpful to assist with anything needed. Friendly people & convenient location makes Mercure in Trier a great place to stay when visiting. Make sure you stay for at least 2-3 days, as there is a lot to see and it requires several days to take it all in.
The hotel was in a great location, with an easy walk everywhere. Did not need the hop on hop off bus or tram as we could walk to all of their stops. We had a minor problem with heating in our corner room, but the hotel was very accomodating and moved us to an equally nice room. The staff was excellant.
Great staff, great information and decent breakfast.
Only negative remark is that I wanted to make a cup of coffee with the provided amenities in the room, but the coffee milk was spoilt and chunky. That was nasty.
We have been visiting this hotel for years because of its rooms and prime location in Trier. Over time the little details have been lost like cups, individual shampoos etc and the customer experience stripped back.
Always have to book through an online agent because they are more competitive on price than Accor less 10%.