Lobby
Check availability

Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
3930 S Overland Ave, Springfield, MO

Reviews

8.0

Very good

Rating 10 - Excellent. 168 out of 421 reviews" "
Rating 8 - Good. 143 out of 421 reviews" "
Rating 6 - Okay. 55 out of 421 reviews" "
Rating 4 - Poor. 32 out of 421 reviews" "
Rating 2 - Terrible. 23 out of 421 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Micheal, PROSPERITY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is off the main road in an office park area so it’s fairly safe and quiet. Upon checking in, we were given a room on the second floor and shown to the stairs. I asked the desk clerk if there was an elevator and was simply told “no.” So if you have bad knees or a lot of luggage make sure you get a room on the first floor. The room was decently clean, but the furniture had some wear and tear like broken trim on the desk and other pieces of furniture. Breakfast was pretty good in the morning with waffles, eggs, biscuits, and gravy , etc. The morning staff was friendly and helpful.
Stayed 1 night in May 2024

8/10 Good

Rashona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Stayed 1 night in Apr 2024

4/10 Poor

Dory

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Right out the gate I was not given the room I reserved and paid for. I reserved a single king room after Expedia said that 2 were available. Instead I was only offered a double queen room. Being told this was the only room available I was forced to take it. Mind you I was checking in at 3pm. The bathroom was gross with mold in the tub chalking along the bottom and sides. The floor of the tub was also brown like it had never been cleaned. The carpet was very worn and the floor in the room is not level with a significant bump in the middle of the room. The window in the room was also broken with the closure handle missing which left a window cracked open about a half inch letting road noise come in. Way overpriced for the letdown it was. Fairly good location but seriously needs some TLC.
Stayed 1 night in Apr 2024

8/10 Good

Candy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. Walking down to the pool with my grandsons, there was a strong smell of skunk pot in the hallway. Not good!!!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Angie, St. James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have preferred an upstairs accommodation due to hallway traffic because I am a sensitive sleeper but overall good stay.
Stayed 1 night in Mar 2024

8/10 Good

Kara

Stayed 1 night in Mar 2024

10/10 Excellent

Shelby

Liked: Cleanliness, staff & service, property conditions & facilities
The continental breakfast was delicious!
Stayed 2 nights in Feb 2024

8/10 Good

Kenneth

Travelled with family and small children
Liked: Staff & service
Have stayed here a few times when visiting family. It’s nothing fancy but is quiet and clean and meets our needs. Staff is friendly.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Looks good. Great price for comfortable room.
Stayed 1 night in Jan 2024

6/10 Okay

Cha

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Katherine

Stayed 1 night in Jan 2024

10/10 Excellent

Diane

Stayed 1 night in Jan 2024

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe and Clean
Clean, safe, no frills hotel. Convenient location which we have chosen often. Has comfortable bedding and all basic amenities. Has indoor pool, which I forgot about, that looked very inviting. Fridge in the room needs to be leveled and work on but worked fine.
Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Stayed 1 night in Dec 2023

2/10 Terrible

Robert

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Well wats so sad I stayed here during the week when I was working everything was great until I came to Saturday for the holidays and it was the worse experience I had took them several hours to clean my room and when they did this was how it was done
Stayed 1 night in Dec 2023

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Dot

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old, needs updated but clean and friendly staff
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this place so much we asked the front desk if we could stay longer they kept us in the same room. Was very nice staff awesome breakfast especially the gravy. The pool is a salt water pool. Washer and dryers was clean. We stayed 2 extra nights just because we enjoyed it.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not at this time.
Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Tammie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. No complaints
Stayed 1 night in Nov 2023

10/10 Excellent

Macrina

Stayed 1 night in Nov 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shaky start but good overall
The person who checked me in at night was neither friendly nor forthcoming with information about the amenities, including the time for breakfast. I looked in the room for information but found nothing. I had to go back to the hotels.com description to find out when breakfast ended. The room was clean and well kept. I had all I needed in the room, and it was a really quiet night for sleeping. I enjoyed the breakfast selection, and the morning staff were very friendly and helpful. Overall, I had a nice stay.
Stayed 1 night in Nov 2023

10/10 Excellent

Uriah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and pleasant and provided good breakfast conversation.
Stayed 1 night in Oct 2023

10/10 Excellent

Steven

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
We were greeted very warmly by Kelly. All the staff were very friendly and accommodating! Room was very clean and comfortable-breakfast was very good!
Stayed 1 night in Sep 2023

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and friendly check in. Hotel check in staff was friendly and fast. Took about 30 seconds and we were in our room. Never stayed at this chain before but so far really nice
Stayed 1 night in Aug 2023

8/10 Good

Meridith

Stayed 1 night in Aug 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be staying here when in Springfield,Mo!!
This hotel shows is friendly and has high standards on how to keep the room kept. I would highly recommend staying here to family and friends.
Stayed 1 night in Jul 2023

8/10 Good

Brittany

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Steve delivered really terrific customer service!
Stayed 4 nights in Jul 2023

8/10 Good

Rebekah

Travelled with family
Liked: Staff & service, property conditions & facilities
We enjoyed our time, it was a basic hotel, but served our purpose for sure. It was strange and not so convenient to not have an elevator; I always feel safer on an upper level floor. The microwave and fridge were helpful l-except the fridge froze everything! All in all, not the best/not the worst.
Stayed 3 nights in Jul 2023

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Indoor pool
Stayed 1 night in Jul 2023

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to Springfield destination. Breakfast excellent. Rooms very nice. Good value.
Stayed 3 nights in Jul 2023

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet. Comfy beds. Near everything I needed. Friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Connie

Stayed 2 nights in Jun 2023

10/10 Excellent

Ron

Stayed 1 night in Jun 2023

4/10 Poor

Warren L.

Stayed 1 night in Jun 2023

10/10 Excellent

Aaron, Sacramento

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet, comfortable, full hot breakfast, clean neighborhood
Stayed 3 nights in May 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The fire alarms went off 2 nights in a row at 1;30 am . Not very good for sleep or rest. No fire. Also all theyhad was instant coffee from a machine for you. With breakfast. Staff was very nice and helpful..Hope they get their alarm fixed tho.
Stayed 3 nights in May 2023

10/10 Excellent

Lesa

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023