Dear Collins, Thank you for taking time to share your stay experience with us. We are glad that we met your expectations in most of the aspects. We have also taken note of the concerns raised and shall see to it that improvement is noted. Thank you and hoping to host you in the near future. Kind Regards, Violet Front Office

Good Morning,Thank you for taking time to share you stay experience with us. It is sad to see that we did not get to meet your expectations. It is our hope that you will give us a second chance to turn the experience around. Thank youKind Regards, PhaniceFront Office

Good Morning,Thank you for taking time to share your stay feedback with us. We are glad that we met your expectations in most of the aspects. We have taken note of the bathroom concern and shall see to it that improvement is noted. Thank youKind Regards,PhaniceFront Office

Good Morning,Thank you for taking time to share your stay feedback with us.We are happy to hear r\you enjoyed the new addition to the hotel. Looking forward to hosting you againKind Regards,PhaniceFront Office

Good Afternoon,Thank you for taking time to share your feedback with us. It is quite sad to see that we did not meet your expectations. We truly apologize for any unintentional inconvenience caused to you during the stay. We hope to get the opportunity to turn your experience around in the near future. Thank youKind Regards,PhaniceFront Office

Good Afternoon,Thank you for taking time to share your stay feedback with us. It is rather unfortunate to hear of your experience. Kindly accept my sincere apologies for the inconvenience the wash sink and uncomfortable bed caused you. I have shared the issues with the concerned department for action to be immediately taken. Thank youKind Regards,PhaniceFront Office

Good Evening,Thank you for taking time to share your feedback with us. We are happy to hear to you enjoyed your stay and hope to host you soonKind Regards,PhaniceFront Office

Good Evening,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay by us meeting our expectations.We hope to you again inthe near futureKind Regards,PhaniceFront Office

Good Afternoon,Thank you for taking time to share your feedback with us. We are glad you enjoyed your stay and hope to host you again very soonKind Regards,PhaniceFronty Office

Good Afternoon,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay and hope to host you soon.Kind Regards,PhaniceFront Office

Good Afternoon,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay and hope to host you soon.Kind Regards,PhaniceFront Office

Good Evening,Thank you for taking time to share your feedback with us. We are glad that the staff met your expectations. We have however taken note of the concerns raised and shared with the concerned department to handle the issues to avoid repetition in future. Thank youKind Regards,PhaniceFront Office

Good Morning,Thank you for taking time to share your stay experience with us. We are glad you enjoyed and hope to host you very soon.Kind Regards,PhaniceFront Office

Good Afternoon,We are saddened to hear that your stay was below your expectations. We hope you extend us another chance to change your experience.Thank you for taking time to share your feedback.Kind Regards,PhaniceFront Office

Good Afternoon,We are saddened to hear that your stay was below your expectations. We hope you extend us another chance to change your experience.Thank you for taking time to share your feedback.Kind Regards,PhaniceFront Office

Good Afternoon,Thank you for sharing your stay experience with us and we are glad you enjoyed it. We hope to host you again soon.Kind Regards,PhaniceFront Office

Dear Rodriquez,We appreciate the feedback, and accept our sincere apologies for whatever may have made your stay unpleasant.Kind regards,Front Office

Thank you for the review

Good afternoon,TThank you for taking time to review us. We are glad you enjoyed your stay and looking forward to hosting you again in the near future.Kind Regards,Front Office

Thank you for the review

Good Morning,Thank you for taking time to review us. We are glad you enjoyed your stay and looking forward to hosting you again in the near future.Kind Regards,PhaniceFront Office

Good Afternoon,Thank you for taking time to review us. We appreciate the feedback and Yvonne has been well applauded for her service.We hope to have the pleasure of hosting you again in the near future.Kind Regards,PhaniceFront Office

Dear Mr. Smith,Thank you for taking time to share your experience with us. Firstly, Kindly accept my most sincere apologies for the not so pleasant experience during your stay with the bugs in the room, this matter was forwarded to the management for immediate action. We understand the frustration that this caused ;You had requested for a different room with a closet and hence the extra discounted charge for the upgrade: Please be rest assured that we shall look in to the flexibility of the room upgrade policy and see how best we can work around it. Once again, I do apologize for the negative experience. Kind Regards, VioletSwiss Lenana Mount Hotel

Dear David,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay with us. We look forward to hosting you again. Kind Regards, Violet Front Office

Good Morning,Thank you for sharing your feedback with us. We appreciate you choosing us as your preferred hotel.Kind Regards,PhaniceFront Office

Dear Mike , We thank you for taking time to share with your experience with us. We are truly sorry that you did not get to enjoy your stay due to the food menu. It is unfortunate that we did not meet your expectations we have shared with the relevant department for action to be taken. Thank you for staying with us and hope that we will still get to retain your business. Kind Regards, Violet Front Office

Good Afternoon,Thank you for taking time to share your feedback with us. We are glad you enjoyed your stay and looking forward to hosting you again in the near future.Kind Regards,PhaniceFront Office

Dear Ciara,We appreciate you taking time to share your feedback with us. Thank you. It is a pleasure to know that Swiss Lenana is "your home away from home" we look forward to hosting you again in the near future. Kind Regards, VioletFront Office

Dear Levis,Thank you for making time to share your review with us. We are happy to know that you enjoyed your stay with us. We hope to host you again in the near future. Kind Regards, Violet Front Office

Dear Mr. Mohamed,Thank you for taking time to share your feedback experience with us. We look forward to hosting you again in the near future.Kind Regards,PhaniceFront Office

Hello, Firstly, thank you for booking and staying with us. We are disappointed that your stay was not up to your expactation and we sincerely apologize for the same. We have taken note of the issues mentioned and management informed for further action. We appreciate your feedback. Regards, Phanice Front Office

Hello, We appreciate your feedback and have taken note of the matters raised. We are sorry that we did not live up to your expectations. We have shared with management for further action. Regards, Phanice Front Office

Dear Caihong, Thankyou for taking time to review with us, We hope you are taking good care of yourself. We are excited and happy to see such a great & positive feedback from your end and thank you for appreciating our hospitality and professional staffs. Once again thank you so much for your time and writing to us. We will be more than happy to see you again Kind Regards, Swiss Lenana Mount Hotel

Dear Nour, We hope you are taking good care of yourself We are excited and happy to see such a great & positive feedback from your end and thank you for appreciating our hospitality and professional staffs. We wish to see you again soon Kind Regards, Swiss Lenana Mount Hotel

Dear Simon, Thankyou for taking your time to review with us,Am glad you enjoyed your stay. We look forward to welcoming you again. Kind Regards, Swiss Lenana Mount Hotel

Dear Mercy, We hope you are taking good care of yourself. Many thanks for your feedback which always help us to improve in our services. We will try to improve our facilities so next time there will be no any inconvinience. We will be more than happy to see you again. Home away from home. Stay blessed. Kind Regards, Swiss Lenana Mount Hotel

Dear Wang, We are delighted to have been your chosen hotel during your recent stay in Nairobi. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. We look forward to welcome you back. Regards, Swiss Lenana Mount Hotel

Dear Guest, Thank you for staying with us and taking time to share your review. We are glad to hear that you enjoyed your stay. We are looking forward to having you again as a guest in our hotel. With Kind Regards, Swiss Lenana Mount Hotel

Dear Richard, Thankyou for taking your time to review with us.We are delighted to have hosted you.We look forward to hosting you again and again. Best Regards, Swiss Lenana Mount Hoel

Dear Guest, Thank you for staying with us and taking time to share your review. We are glad to hear that you enjoyed your stay. We are looking forward to having you again as a guest in our hotel. With Kind Regards, Swiss Lenana Mount Hotel

Dear Guest, Greetings from Swiss Lenana Mount Hotel. Thank you for staying with us and taking time to share your feedback on this platform. With Kind Regards Swiss Lenana Mount

Good Morning Marco, Thank you for choosing to stay with Swiss Lenana Mount Hotel. We hope to hot you once again. We kind Regards, Swiss Lenana Mount Hotel.

Dear Guest, Thank you for choosing Swiss Lenana Mount Hotel for your recent stay. We deeply regret on the issue of the lift experienced during your stay and we wish to apologize for the mishap. We had some technical problems which has already been solved. Concerning breakfast the Chef was notified and has addressed and improvements have been made in offering a variety of choices during breakfast to meet every guests needs. On behalf of the hotel, we apologize for the shortcomings and sincerely hope you will give us the opportunity to welcome you once again anytime in the future. Kind Regards, Swiss Lenana Mount Hotel

Dear Guest, Greetings from Swiss Lenana Mount Hotel. Thank you for sharing your feedback in regards to your stay with us. We sincerely apologize for the about the hot water issue but it has been sorted and precaution measures taken to curb the problem. We assure you that during your next stay it will be even better. We look forward to your next stay with us. Kind Regards, Swiss Lenana Mount Hotel

Good Morning Manish, Thank you for choosing to stay with Swiss Lenana Mount Hotel. We hope to host you once again. We kind Regards, Swiss Lenana Mount Hotel.

Dear Guest, Thank you for sharing your feedback with us. We were glad to have hosted you. We have taken into consideration your reviews and chef has already taken action on improving our buffet. We will be more than happy to see you again. Regards, Swiss Lenana Mount Hotel

Good Morning Guest, Thank you for choosing to stay with Swiss Lenana Mount Hotel. We hope to hot you once again. We kind Regards, Swiss Lenana Mount Hotel.

Thank you for the review. We would be more than glad to host you on your next stay.

Dear Ahmed, Thank you for staying with us and for the good review . Hope to host you again in your next stay.

Dear Ahmed, Thank you for choosing to stay with us and hope to host you again on your next visit.