Outdoor pool, pool umbrellas, pool loungers

Reviews of Best Western Plus Atlantic Beach Resort

3 out of 5
Best Western Plus Atlantic Beach Resort
4101 Collins Ave, Miami Beach, FL

Reviews

6.8
Rating 10 - Excellent. 306 out of 1065 reviews" "
Rating 8 - Good. 257 out of 1065 reviews" "
Rating 6 - Okay. 195 out of 1065 reviews" "
Rating 4 - Poor. 143 out of 1065 reviews" "
Rating 2 - Terrible. 164 out of 1065 reviews" "

7.2/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Niharika

Travelled with partner
Liked: Cleanliness, staff & service, amenities
No comments
Stayed 3 nights in Apr 2024

2/10 Terrible

Yousef

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are filthy and disgusting. Smell of mold is all over the hotel and in rooms. Booked a deluxe suit thinking i will have my money's worth, but the place was full of mold and the room is facing a building that blocks even the light. Left next day and thanks to expedia i got a full refund.
Stayed 5 nights in May 2024

8/10 Good

Charelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location but i didn’t like the fact that I was forced to take a double when I paid for a King. The excuse was there were no more rms available. But I was charged for a King. Was also made to wait 6hrs for a rm that wasn’t ready. That’s no way to treat a senior with a disability!
Stayed 1 night in May 2024

6/10 Okay

Darlene

Liked: Cleanliness, staff & service
This was an older hotel however for the most part it was clean. The biggest downfall was it was a very small hotel with very few amenities. I cannot believe that the one and only bar they had closed at 5:30 PM. The location was very nice and easy to navigate around the city.
Stayed 4 nights in May 2024
Response from General Manager on 10 May 2024
Dear Darlene, Thank you for sharing your recent stay experience at our hotel. We're delighted that you appreciated our convenient location and cleanliness of our establishment and that overall, you had a pleasant stay with us. Regarding the concern about the limited amenities and operating hours of the bar, we apologize for the inconvenience this has caused. We understand the importance of having a variety of facilities available for our guests and will address this appropriately. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Barbara RomanoGeneral Manager

6/10 Okay

Rayvon

Travelled with family
Liked: Staff & service, amenities
Friendly staff
Stayed 7 nights in Apr 2024
Response from General Manager on 8 May 2024
Dear Rayvon, Thank you for staying with us and for sharing your comments with other travelers. Our staff works hard to ensure that each guest has a great experience, so we appreciate your kind words regarding the service they provided you during your visit. We are happy you had a pleasant visit, but we apologize for not meeting some of your expectations. We hope you will give us an opportunity to provide you with a more outstanding experience on another occasion. Barbara RomanoGeneral Manager

6/10 Okay

Destiny

Travelled with group
Disliked: Staff & service
Smell in Lobby was great but the smell in the room was terrible. You can only get wash cloths from front desk which was very inconvenient. And the air conditioning was terrible our room was hot we had to call the front desk to fix it.
Stayed 3 nights in May 2024
Response from General Manager on 6 May 2024
Dear Destiny, Thank you for choosing to stay with us. We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is of great importance to us. We regularly review our cleaning and maintenance practices to ensure our standards are upheld throughout the hotel. Feedback like yours is instrumental in this process, offering us insight into certain areas. We are also sorry for the difficulty with keeping your room at a comfortable temperature. We will address this appropriately, and we want to thank you for your patience. We appreciate your feedback as we are dedicated to improving our guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Barbara RomanoGeneral Manager

8/10 Good

Zaqueu

Travelled with family
Liked: Cleanliness, staff & service, amenities
The
Stayed 2 nights in Apr 2024
Response from General Manager on 5 May 2024
Dear Zaqueu, Thank you for your rating on your stay at the Best Western Atlantic Beach Resort. Our goal is to ensure the total comfort and satisfaction of each guest, and we are happy we met most of your expectations. We hope to have the opportunity to welcome you again when your travels bring you back to Miami Beach. Barbara RomanoGeneral Manager

8/10 Good

RYAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Guys said it was professional and clean each day. Dining options were easy.
Stayed 4 nights in Apr 2024
Response from General Manager on 4 May 2024
Dear Ryan, We are delighted to hear that you found Best Western Atlantic Beach Resort to be professional and clean throughout your stay. Our team takes great pride in maintaining high standards of cleanliness and providing exceptional service to our guests. We're also pleased to know that you found our dining options convenient and enjoyable. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another wonderful experience.Barbara RomanoGeneral Manager

10/10 Excellent

IRINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We appreciate the staff, all the services, and the location. S. I. CDK.
Stayed 5 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Irina, Thank you for choosing Best Western Atlantic Beach Resort and for your excellent review of our resort! We are delighted you enjoyed our convenient location between South Beach and North Miami Beach, and we look forward to your next visit with us. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. Thank you again for all of your great feedback. We look forward to your next stay! Barbara RomanoGeneral Manager

4/10 Poor

Cierra

Travelled with family, Business traveller, Travelled with partner
It was bugs inside the room and also the ceiling was leaking
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Cierra, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We also apologize for the issues you encountered with the ceiling in your room. We will address this appropriately, and we very much appreciate you bringing this to our attention. We hope you will accept our apologies and consider staying with us again.Barbara RomanoGeneral Manager

6/10 Okay

Eduardo Javier

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The two girls in the front desk are the rudest in THE WORLD!!!! They denigrate you very bad, they should train them for a good costumer service, that’s unacceptable, definitely I won’t be back any other time because of their treatment to people. Staff on the restaurant is very nice though, they should learn from them. I am not the only one, people were complaining a lot of the front desk girls, they are racist people!!!! They charged me 160 Dlls and they told me that it wasn’t their fault
Stayed 4 nights in Apr 2024

10/10 Excellent

Rudy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice
Stayed 3 nights in Apr 2024
Response from Barbara Romano General Manager on 28 Apr 2024
Dear Rudy, Thank you for choosing Best Western Atlantic Beach Resort. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Barbara RomanoGeneral Manager

6/10 Okay

Brian

Stayed 1 night in Apr 2024
Response from Barbara Romano General Manager on 28 Apr 2024
Dear Brian, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon.  Barbara RomanoGeneral Manager

6/10 Okay

fred

Travelled with partner
Liked: Amenities
No parking on site they send you to a parking garage 2 blocks away at $42 per night! Add that into cost of room I would have went elsewhere!
Stayed 3 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Fred, Thank you for staying with us and for sharing your comments with other travelers. We hope you had a pleasant visit overall, but we apologize for not meeting some of your expectations. We deeply regret the inconvenience you faced due to the unavailability of parking spots. Regrettably, our parking capacity is quite limited, and spaces are allocated on a first-come, first-served basis. In the event that there are no available parking spaces upon a guest's arrival, we kindly direct them to a public garage located just two blocks away as an alternative option. We also work to keep our costs at a minimum and competitively priced. We appreciate your feedback and hope to have another opportunity to welcome you back whenever you're in the area. Barbara RomanoGeneral Manager

4/10 Poor

Alex, San Jose

Disliked: Staff & service, property conditions & facilities
Good location
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 25 Apr 2024
Dear Alex, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. That said, we are glad you loved our ideal location. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Barbara Romano,General Manager

10/10 Excellent

eusebiu, bronx

Travelled with family
Liked: Property conditions & facilities
Clean
Stayed 3 nights in Apr 2024
Response from General Manager on 26 Apr 2024
Dear Eusebiu, Thank you for being our guest at the Best Western Atlantic Beach Resort. We loved reading your kind review and learning about how much you enjoyed your stay. We appreciate your comments about our immaculate accommodations. We look forward to welcoming you back and hope our hotel will be your preferred choice whenever you visit Miami Beach.Barbara RomanoGeneral Manager

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was walking distance to the beach
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Ana, Thank you for the wonderful comments about your stay at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location and proximity to the Atlantic's best beaches. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Miami Beach.Barbara RomanoGeneral Manager

8/10 Good

Renjith

Liked: Cleanliness, staff & service, property conditions & facilities
A decent property
Stayed 3 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Renjith, Thank you for your recent stay at the Best Western Atlantic Beach Resort and for posting such a great review of our hotel. It is a pleasure to know we exceeded most of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to Miami Beach. Barbara RomanoGeneral Manager

6/10 Okay

Brad

Travelled with family, Business traveller
Disliked: Cleanliness
Decent price on the beach On site parking was terrible and an additional $40/day. Room was dated and very musky from the carpet The front desk person was difficult to understand and when we checked out we had to ask for a copy of the bill
Stayed 2 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Brad, Thanks so much for taking the time to leave a review. We are pleased that we met your expectations with our reasonable value on beachfront location. However, your feedback regarding the room condition and carpet has been duly noted, and we apologize for the inconvenience this has caused. We will address these issues promptly to ensure a more pleasant stay for our future guests. Please also accept our apology regarding the difficulty you had with our front desk associates. This is not acceptable, and we have discussed your concerns with them to take appropriate action so this is not repeated in the future. Additionally, while there is limited parking available in this area, we do work to keep our costs at a minimum and competitively priced. We are grateful for your business and hope you will give us another opportunity the next time you are in the area.Barbara RomanoGeneral Manager

4/10 Poor

Rickey

Travelled with family
Disliked: Amenities
At 300 a night breakfast should be included.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Rickey, We appreciate you choosing us and for taking the time to leave your feedback. Our first priority is customer satisfaction; therefore, we truly regret this was not your experience. We regret not meeting all of your expectations and appreciate your feedback about our breakfast options. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time you are in this area.Barbara RomanoGeneral Manager

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities
Хорошо
Stayed 5 nights in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Andrey, Thank you for staying at Best Western Atlantic Beach Resort and for posting a review. It is a pleasure to read that we met all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next visit to the area.Barbara RomanoGeneral Manager

10/10 Excellent

Lynda

Travelled with family and small children
We noticed a lot of negative reviews over the past month but I don’t understand why. We have been very happy with the service and accommodations. It’s not the Hyatt but perfectly priced for what you get.
Stayed 1 night in Apr 2024
Response from General Manager on 22 Apr 2024
Dear Lynda, Thank you for reviewing your recent stay at Best Western Atlantic Beach Resort. We are delighted to hear that you enjoyed your time with us and were satisfied with the service provided by our associates. Additionally, we are glad you found our accommodations comfortable. We appreciate your kind words and look forward to welcoming you back in the future.Barbara RomanoGeneral Manager

8/10 Good

Lysa Sykes

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Right on the broadwalk beachfront in mid Mia Bch. Excellent to walk or bike. Hotel pool is tiny and cloudy....lots of kids in over the weekend. Room looked clean and updated but bed pillow was stinky.
Stayed 2 nights in Apr 2024
Response from General Manager on 19 Apr 2024
Dear Ms. Sykes, Thank you for choosing Best Western Atlantic Beach Resort for your recent stay and for taking the time to share your feedback. We are delighted that you enjoyed our location, where guests will find themselves directly on the Atlantic's best beaches. Additionally, we are pleased to know that you found your room to be immaculate. That said, we regret your concerns regarding the issues you encountered with the amenities. Rest assured, we have taken note of your feedback and will share these comments appropriately to ensure a more enjoyable experience for our guests in the future. We appreciate your business and look forward to welcoming you back for an even better stay next time.Barbara RomanoGeneral Manager

10/10 Excellent

Sheneka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To walk out on tge beach was so enjoyable
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Sheneka, Thank you for the wonderful review bout your stay at Best Western Atlantic Beach Resort. We are happy you were able to relax and enjoy our oceanfront location. It was a pleasure having you as our guest, and we hope to see you again on your next trip to Miami Beach.Barbara RomanoGeneral Manager

10/10 Excellent

Arpit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights and we had a great time. The resort is on the beach so it was quite easy to be on the beach whenever we want to. The pool side bar is nice and the pool itself is family friendly and well maintained. Definitely recommended for families.
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Arpit, Thank you for sharing your excellent review of your recent stay at Best Western Atlantic Beach Resort. We're delighted you found our beachfront location convenient for enjoying the beach. Our team is thrilled you enjoyed our Pool Bar and Grill and found our sparkling outdoor swimming pool perfect for family and well-maintained. We aim to provide a relaxing and enjoyable experience for all our guests, and it's gratifying to know that we achieved it for your family. We look forward to welcoming you back for another memorable stay in the future.Barbara RomanoGeneral Manager

10/10 Excellent

Grant

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The pool area and beach were very nice. Our room, while no view other than the building next door, was comfortable. Often noisy but tolerable for us. Found a great restaurant a few blocks away we ate at all 3 nights we stayed called The Tavern in the Croyden hotel.
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Grant, Thank you for sharing your recent stay at Best Western Atlantic Beach Resort. We are delighted you enjoyed the sparkling outdoor swimming pool, the perfect beach location between South Beach and North Miami Beach, and comfortable accommodations. We are grateful for your recommendation and look forward to welcoming you back for another enjoyable stay.Barbara RomanoGeneral Manager

4/10 Poor

Leonora

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Leonora, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Barbara RomanoGeneral Manager

10/10 Excellent

Robert

Stayed 3 nights in Apr 2024
Response from General Manager on 7 May 2024
Dear Robert, We're so pleased you had an excellent stay at Best Western Atlantic Beach Resort! Thank you for taking the time to post this wonderful rating. We work hard to meet and exceed all of our guest's expectations, and feedback like yours makes it worthwhile! Thank you for your business, and we hope you will visit us again the next time you are in Miami Beach.Barbara RomanoGeneral Manager

4/10 Poor

Janett

Travelled with partner
Disliked: Staff & service, amenities
I have never stayed in a property where I was verbally attacked by a young security guard and management had no idea how to handle and make me and my spouse feel safe. I contacted the police and completed a police report, till today no one in management has reached out. I wasn’t given an apology or any recommendation. It was a nightmare. I am pregnant, shaking and that pushed me to call authorities.
Stayed 3 nights in Apr 2024
Response from General Manager on 18 Apr 2024
Dear Janett, We are sorry to hear about your disappointing experience during your stay at our property. Ensuring the safety and comfort of our guests is of utmost importance to us, and we apologize for the shortcomings in this regard. We take all guest feedback seriously and are committed to addressing and resolving this issue. We would like to extend our sincerest apologies for the behavior of one of our associates. Your message will be forwarded appropriately. Your well-being is our top priority, and we wish you well for your future travels. Barbara RomanoGeneral Manager

8/10 Good

Rafaelina, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a couple days. I have stayed here before so I wanted to stay again since it’s right by the beach. Everything went great with check in.The hotel is clean, best water pressure in shower I’ve experienced in a while. The beds and pillows are so comfortable and the fridge is pretty big for a hotel room. The only complaint I have is the laundry service was out of service other than that everything else was great! I would definitely stay there again and would recommend.
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Rafaelina, Thank you so much for taking the time to share your recent experience at Best Western Atlantic Beach Resort. We are thrilled to hear that you enjoyed your stay with us once again, especially due to our convenient location by the beach. It's wonderful to know that you found the check-in process smooth and that our facilities met your expectations in terms of cleanliness and comfort. We're delighted that you appreciated the water pressure in the shower, the comfort of our beds and pillows, as well as the size of the fridge in your room. We apologize for any inconvenience caused by the temporary unavailability of our laundry service during your stay. Your feedback is invaluable to us, and we will address this issue. It's fantastic to hear that despite this, you would still choose to stay with us again and would recommend us to others. We look forward to welcoming you back for another enjoyable stay in the near future.Barbara RomanoGeneral Manager

8/10 Good

Khalid

Stayed 1 night in Apr 2024
Response from General Manager on 5 May 2024
Dear Khalid, Thank you for taking the time to post your rating. We appreciate your positive feedback and are happy that you enjoyed your stay at the Best Western Atlantic Beach Resort. Our dedicated staff works very hard to exceed our guests' expectations, and we appreciate your recognition of their efforts. Thank you for being our guest, and we hope you will visit us again the next time you are in Miami Beach. Have a wonderful day! Barbara RomanoGeneral Manager

4/10 Poor

lovish, BELLEVUE

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Lovish, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Barbara RomanoGeneral Manager

10/10 Excellent

Heather

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After reading the reviews prior to my four day stay, I must admit that my expectations were rather low. I was pleasantly surprised with everything! The location was perfect, staff was very helpful with any of our needs and always with a warm smile. It was clean and comfortable. The coffee machine in the lobby was a huge bonus. The pool was perfect and the beach was incredible. We did get a balcony room and look forward to staying here again next year! Above and beyond ☆☆☆☆:
Stayed 3 nights in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Heather, Thank you for being our guest at Best Western Atlantic Beach Resort and sharing your experience. We are thrilled to know you were pleased with our convenient location, thoughtful hospitality, and well-maintained property. We also appreciate you mentioning our excellent pool and fantastic beach and that you took advantage of our coffee machine in the lobby. It was a pleasure to host you, and we look forward to your return visit.Barbara Romano,General Manager

6/10 Okay

Natalia

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Not as expected, looked different than pictures. Much more worn down.
Stayed 2 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Natalia, Thank you for taking the time to share your review. We hope your overall experience was pleasant, but we are sorry we did not meet all of your expectations with our property. We are grateful for feedback that helps us improve our guest experience. Thank you for staying with us, and we hope you will give us another chance to provide you with the hospitality and service you should always expect from us!Barbara RomanoGeneral Manager

8/10 Good

Angelita

Liked: Cleanliness, staff & service, property conditions & facilities
X
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Angelita, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Best Western Atlantic Beach Resort; we hope to see you again soon. Barbara RomanoGeneral Manager

8/10 Good

Rebecca

Liked: Cleanliness, staff & service
April 2024 solo female I got an ocean view room which was nice. The only thing about the room was that the toilet always made noises. Bach area was great. I took Lyfts to South beach pretty cheap. This hotel is probably more for families. The resort fee here says you get Food & Beverage discount but you don’t.
Stayed 4 nights in Apr 2024
Response from General Manager on 13 Apr 2024
Dear Rebecca, Thank you for sharing your recent stay experience at Best Western Atlantic Beach Resort. We are delighted you enjoyed the unbeatable ocean views from your room. It's also wonderful to know that you found our location between South Beach and North Miami Beach convenient. That said, we apologize for the inconvenience you experienced due to maintenance concerns you had in your room. We will address this matter appropriately to provide a more peaceful stay for our guests in the future. Additionally, we apologize for any confusion regarding the resort fees and will ensure that this is communicated clearly to our guests moving forward. We look forward to welcoming you back for another enjoyable stay.Barbara RomanoGeneral Manager

10/10 Excellent

Nevaeh

Stayed 4 nights in Mar 2024
Response from General Manager on 1 May 2024
Dear Nevaeh, Thank you for choosing Best Western Atlantic Beach Resort and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Barbara RomanoGeneral Manager

6/10 Okay

XIN

Stayed 4 nights in Mar 2024
Response from etx-danairesponze on 12 Apr 2024
Dear Xin, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.Barbara RomanoGeneral Manager

2/10 Terrible

Liubow

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Barbara RomanoGeneral Manager

10/10 Excellent

Dusti

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 10 Apr 2024
Dear Dusti, Thank you for the outstanding rating of your visit to Best Western Atlantic Beach Resort. We are delighted we met your expectations for a perfect stay, and we hope you will come back each time your travels bring you to Miami Beach. Thank you for being our guest.Barbara RomanoGeneral Manager

4/10 Poor

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, the key didn’t work, we had to switch keys many times. The toilet overflow and there was water in half of the room. The guy at beach was rude and not very accommodating. The staff at front desk and restaurant wasn’t very friendly.
Stayed 4 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Paula, Thank you for taking the time to share your feedback. We sincerely apologize for the maintenance issues you encountered in your room, and we deeply regret the unsatisfactory service you received during your stay. This is not reflective of the level of service we strive to provide to our valued guests. Your comments will be shared with our team to address the issues you raised and to enhance the overall guest experience. Thank you for bringing this to our attention, and we hope you consider giving us another opportunity in the future to provide you with the quality and comfort that you rightfully expect.Barbara RomanoGeneral Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach hotel that is family friendly and staff is very accommodating. Can’t beat the location!
Stayed 4 nights in Apr 2024
Response from General Manager on 8 Apr 2024
Dear Patricia, Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at the Best Western Atlantic Beach Resort. It is wonderful to know that you found our beach resort to be family-friendly and that our staff was very accommodating. We take pride in providing excellent service and ensuring our guests have a memorable experience. We agree, you really cannot beat the location, it's just fantastic! We appreciate your kind words and hope to welcome you and your family back for another fantastic stay in the future.Barbara Romano,General Manager

2/10 Terrible

Scott

Stayed 3 nights in Apr 2024
Response from General Manager on 27 Apr 2024
Dear Scott, Thank you for choosing to stay at our hotel, and we hope you will accept our apologies for not meeting your expectations. We make every effort to provide a seamless stay, so we regret the issues you experienced. We hope you will consider giving us another chance to provide you with the stay you should always expect from us.Barbara RomanoGeneral Manager

10/10 Excellent

Julyan

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms 👍
Stayed 3 nights in Apr 2024
Response from General Manager on 7 Apr 2024
Dear Julyan, Thank you for your kind words about our hotel. We are glad we exceeded your expectations and that you enjoyed our modern and comfortable accommodations. Thank you for recommending Best Western Atlantic Beach Resort to future guests. We look forward to welcoming you again soon, and we wish you all the best with your travels.Barbara Romano,General Manager

4/10 Poor

lorisha

Stayed 5 nights in Mar 2024
Response from General Manager on 26 Apr 2024
Dear Lorisha, Thank you for taking the time to rate our hotel. Please accept our apologies for not meeting your expectations while you were our guest. We hope you will give us an opportunity in the future to provide you with the outstanding stay you should have had this time. Barbara RomanoGeneral Manager

4/10 Poor

Anielka

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights. My room was only cleaned once. Had to go to the front desk daily to ask for new clean towels, ask to have the trash thrown out, and provide toilet paper. The pool doesn’t look clear but cloudy and dirty. A gentleman who wears sunglasses at night is not friendly at all. Gives you a serious face when you ask him a question only points at the front desk.
Stayed 4 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Anielka, Thank you for providing feedback on your experience. Exceptional service and the cleanest accommodations and amenities for every guest are our highest priority, so we apologize that you had an unsatisfactory experience. We completely understand your frustration and the inconvenience this caused you. We have shared your comments with the appropriate individuals and will work diligently to ensure we are more consistent in our delivery. We are very grateful for your patience and hope to have the opportunity to welcome you again so we can show you our devotion to seamless experiences.Barbara RomanoGeneral Manager

10/10 Excellent

Lourana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great service! I will stay again.
Stayed 3 nights in Apr 2024
Response from GENERAL MANAGER on 5 Apr 2024
Dear Lourana, Thank you for the perfect rating of Best Western Atlantic Beach Resort. We are glad our ideal location worked well for you and that our devoted associates took good care of you. It was a pleasure having you as our guest, and we are excited to see you again on your next trip to the area.Barbara Romano,General Manager

2/10 Terrible

Mihran

Disliked: Cleanliness, staff & service, property conditions & facilities
havN
Stayed 4 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Mihran, Thank you for being our guest and for taking the time to write a review. We regret your experience was anything less than satisfying, and we apologize for disappointing you with this stay. We appreciate your business and would welcome an opportunity to restore a favorable impression the next time you are in this area.Barbara RomanoGeneral Manager

6/10 Okay

Danielle

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from General Manager on 4 Apr 2024
Dear Danielle, Thank you for taking the time to share your feedback. We are committed to providing every guest with an exceptional stay, and we apologize for not doing so on your visit. We appreciate you choosing our hotel, and we hope to have the opportunity to make a much better impression on a future stay.Barbara RomanoGeneral Manager

2/10 Terrible

Adam

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To be completely honest your better off not staying here, pay the extra money go somewhere else, the whole place smells weird, everyone was complaining the A/C didn't work, the staff doesn't help, the photos are catfish, if you want to have a good time in Miami do yourself a favor and pick somewhere else respectfully
Stayed 6 nights in Mar 2024
Response from GENERAL MANAGER on 3 Apr 2024
Dear Adam, Thank you for your honest evaluation. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Furthermore, we are also sorry for not providing the attentive service we strive to provide every guest. This issue has been addressed with our staff to ensure it will not be repeated. We truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to every guest. We hope to see you again soon.Barbara Romano,General Manager