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Reviews of Caesars Palace

4.5 out of 5
Caesars Palace
3570 Las Vegas Boulevard South, Las Vegas, NV

Reviews

7.4

Good

Rating 10 - Excellent. 4461 out of 11204 reviews" "
Rating 8 - Good. 2190 out of 11204 reviews" "
Rating 6 - Okay. 1812 out of 11204 reviews" "
Rating 4 - Poor. 1385 out of 11204 reviews" "
Rating 2 - Terrible. 1356 out of 11204 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, Pequea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible place to stay. First class and so much to do.
Stayed 2 nights in May 2024

10/10 Excellent

shannon nelson

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and very clean!
Stayed 4 nights in May 2024
Response from Michelle on 10 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Paula, Schaumburg

Business traveller
Liked: Staff & service, amenities
I like the number of pools and the number of restaurants to choose from. I also like the convenience of the location so close to so many things to do. Very Walkable. My hotel room smelled completely of smoke, it was disgusting.
Stayed 1 night in Apr 2024
Response from Chuck D. on 10 May 2024
Hello Paula, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Don

Travelled with group
Really felt like we were nickle and dimed for everything. Especially front desk at check in and checkout. Early check in fees and useless upgrades are misleading at best with what you get. Buyer beware….They tried to pin us for using the mini bar even though we didn’t touch it.
Stayed 3 nights in May 2024
Response from Ruby on 10 May 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. You were not charged the mini-bar restocking fee. We will work hard to fix the issues you've experienced. Please have a great day

6/10 Okay

Genbiao, Little Rock

Travelled with family
Liked: Staff & service
I had thought this hotel was as great as Wyne and other top hotels in Vegas, finally I was a bit disappointed that room is not clean. The telephone set was covered with heavy dust, like they did not clean it for a month. Room is spacious and view is great. Need improve room cleanness.
Stayed 1 night in Mar 2024
Response from John on 10 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in May 2024
Response from John on 10 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Justin Matthew

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the view from our room over looking the Bellagio water fountain
Stayed 6 nights in May 2024
Response from Dan on 9 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Cody

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was excellent
Stayed 3 nights in May 2024
Response from ALM on 9 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Larry L

Travelled with partner
Liked: Staff & service
Didn't have very good assortment of eating establishments. No dessert places. $22 for room coffee ridiculously
Stayed 2 nights in May 2024
Response from John on 9 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Shara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful large room. Very clean with the exception of one day not getting housekeeping: everything was wonderful. Beds were very comfortable. Loved it there and would definitely stay again.
Stayed 4 nights in May 2024
Response from John on 9 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Travis

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Upgraded my rooms which was expensive. Both rooms had trash left in the room, draining of the sink and shower was terrible, broken things in the room (lights, etc), no concierge service available (took me 3 days to figure out where the gym was located), long waits at the front desk. Staff didn’t even ask if my stay was okay. I’m going back to MGM properties next time.
Stayed 6 nights in May 2024
Response from John on 9 May 2024
Hello Travis, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

James E

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great casino hosts, fantastic shopping and a wonderful pool
Stayed 3 nights in May 2024
Response from John on 9 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Gustavo, Little elm

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place
Stayed 2 nights in May 2024
Response from Ruby on 10 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in May 2024
Response from Dan on 8 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Khalil

Stayed 4 nights in May 2024
Response from John on 9 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from John on 9 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Rinaldo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check in system is too old. Takes a long time to check in and out. The system should have room facilities for the agent to tell you what the view is and what’s in the room The slots never pay. Too crowded in the slot area. There is a bad smell always going from the David statue to the pool.
Stayed 4 nights in Apr 2024
Response from Doug on 8 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Steven

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
There was a foul odor on the unwashed towels. The pool was closed for remodeling and the staff was extremely rude.
Stayed 1 night in Mar 2024
Response from John on 8 May 2024
Hello Steven, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Good

Shawn

Business traveller
Liked: Property conditions & facilities
Room could use some updating
Stayed 1 night in May 2024
Response from John on 8 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Hisashi, Spring Arbor

Disliked: Staff & service
clean and good property.
Stayed 1 night in May 2024
Response from Dan on 7 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Georgina

Business traveller, Travelled with group
Liked: Staff & service, amenities
Caesars will always be Caesars
Stayed 1 night in May 2024
Response from Dan on 7 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Neyli Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from ALM on 8 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Latrice on 8 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its so beautiful and clean
Stayed 1 night in May 2024
Response from Latrice on 7 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Carlos

I will start by saying that the check in guy was excellent! He even upgraded my room for me. The room was great, clean and comfy. It had everything I could possibly need to make my stay a good one. My disappointment comes with the lady on the express check in, the morning of my departure. I had not been able to sign in to the hotels wifi at all while in my room. It was fine while in any other area. The morning of my departure I went down to the desk super early at 06.30 so as to miss the long lines. The lady I saw first tried to rectify the the issue and we thought the issue had be3n fixed. I went back to the room but unfortunately it had not. I then spent the next hour onto their wifi support team who also could not get it working. When I was checking out I thought I would just mention this issue and waited behind a couple who were being dealt with by the lady on the express check in. I was a little taken back by how rude she was to them and as their English was not that good I do not think they realised. When I got to speak to the lady I explained the situation and she said bluntly ‘The wifi we offer is a free service! It has nothing to do with the hotel or the services you pay for in the resort fee” and turned her back on me. In that moment it made everything I thought good about the hotel go out the window and left me leaving the hotel with a very disappointed opinion. Last impressions and all that. Would I stay there again probably not. Sorry.
Stayed 1 night in Apr 2024
Response from Latrice on 7 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

8/10 Good

Shelly-Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 3 nights in Mar 2024
Response from Latrice on 7 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Latrice on 8 May 2024
Hello, I would like to thank you for taking the time to provide feedback about the experience you had during your stay. Guest satisfaction is our number one priority. We’re sad to hear that your stay was not fantastic, and you're disappointed with your recent stay. We apologize for any inconveniences that you may have experienced during your stay. We are working had daily so that the Casino/Hotel is at its best. Make today a great one.

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To expenive
Stayed 4 nights in May 2024
Response from ALM on 7 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Rick

Stayed 1 night in May 2024
Response from Doug on 8 May 2024
Hello Rick, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

María

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the nobu hotel inside the Caesars
Stayed 2 nights in Apr 2024
Response from Doug on 7 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Sue

Travelled with partner
Casino was smokier than others nearby. Room cleaning staff should pull away furniture (nightstands) and clean behind them. USB charging & some outlets not working.
Stayed 2 nights in May 2024
Response from Ruby on 6 May 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed. We will work hard to fix the issues you've experienced. Please have a great day

6/10 Okay

Nancy

Travelled with group
Liked: Cleanliness, staff & service
Areas of the room were not up to date: light bulbs were out, the ice machine on our floor was broken, the lighted make-up mirror did not work, room was only cleaned one day,, no free coffee in the room (even cheap hotels have this).
Stayed 3 nights in May 2024
Response from Michelle on 6 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Poor

Arturo

Stayed 1 night in May 2024
Response from Dan on 7 May 2024
Hello Arturo, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

6/10 Okay

Steve

Travelled with partner
Liked: Staff & service, amenities
Location on the strip is very central easy to walk to a lot of places/attractions Stayed there 15yrs ago, still a good hotel but definitely a little warn out and would try somewhere else next time for 460 a night
Stayed 3 nights in May 2024
Response from Ruby on 6 May 2024
We are happy to hear that you have enjoyed your stay with us! Guest satisfaction is our number onepriority and we will work hard to fix on the issue you experienced. I hope you will view this negative experience as an isolated incident. We look forward to welcoming you back on your next visit!

8/10 Good

Angel Federico

Liked: Staff & service, property conditions & facilities
.
Stayed 3 nights in Apr 2024
Response from Michelle on 6 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

cecilia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this way better than the Paris..however, a cup of tea was 8.00!
Stayed 3 nights in Apr 2024
Response from Ruby on 6 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Okay

Orlando, Hialeah

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Hotel was overcrowded and understaffed specially in the main desk
Stayed 4 nights in May 2024
Response from JD on 6 May 2024
Hello Orlando, I would like to thank you for taking the time to express your experience concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issues you may have experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Omar, Jamul

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything awesome…Just had an issue with check in. Arrived at 12:50am and check in was very slow. Got keys after 2am…
Stayed 3 nights in May 2024
Response from Doug on 6 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Poor

Omar, Jamul

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Very friendly staff, great amenities, awesome location, eats, shops, casino and clubs. Big issue with room…had a horrible smell including closet. Complaint to staff, said would take care of. Issue never resolved. Never had this issue at property or in Vegas. Sad…
Stayed 4 nights in May 2024
Response from Doug on 6 May 2024
Hello Omar, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It definitely lived up to its hype. It was like if I was staring in a movie!
Stayed 2 nights in May 2024
Response from John on 6 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Olena

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Stayed 3 nights in Apr 2024
Response from JD on 6 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

JENNY

Stayed 4 nights in Apr 2024
Response from Doug on 7 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Doug on 7 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terrible

Lesley Ann

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Caesars was horrific. Stayed in the Colosseum tower - all four dedicated elevators were broken. Went to security and attempted to address it and was snapped at by Gerald that "(Elevator) #3 is working ma'am." - walked back across complex only to have him follow behind five minutes realizing, without acknowledging it, that I was telling the truth along with thirty other guests. They took us up the service elevator and had no plan for us to get back down. Told us stairs weren't available, clearly a lie. Check in with Jason was okay minus the two hour wait for anbout ten check ins total and missing staff who clearly don't know how to hustle and help each other. Plus a missing manager.
Stayed 3 nights in May 2024
Response from Kimberly on 5 May 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was absolutely beautiful with a gorgeous view. I loved being able to just walk down to see Garth Brooks at the Coliseum. The only downside was a very rude young girl who checked me into the hotel. Was not a very good welcome. The casino is beautiful and lots of food choices. Will definitely be back!!!
Stayed 1 night in Apr 2024
Response from Kimberly on 5 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Good

Itzel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in May 2024

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
Usually a great experience with this property. Took 2 calls to the bellman desk to get luggage delivered. I did give them 3 hours between calls. Also the check in time at 4 pm is a bit late, especially if you are coming from another property with check out time of 11 am. Charged almost $80 for early check in. The restaurants close fairly early here too. We wanted to eat at the Palm, but eating there after the hockey game was not an option, due to it being closed at 10 pm. The city that never sleeps should be changed to the city that never eats..
Stayed 1 night in Apr 2024

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Tbh, I expected more from this hotel
Stayed 2 nights in Jan 2024
Response from Doug on 5 May 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Doug on 5 May 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!