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Reviews of Kitchener Inn & Suites

2.5 out of 5
Kitchener Inn & Suites
4355 King Street E, Kitchener, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 584 out of 1383 reviews" "
Rating 8 - Good. 414 out of 1383 reviews" "
Rating 6 - Okay. 206 out of 1383 reviews" "
Rating 4 - Poor. 99 out of 1383 reviews" "
Rating 2 - Terrible. 80 out of 1383 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has gone and is doing complete renovation….very well done .. I would have given five stars but breakfast was a little to be expected from renovation and the chairs to sit in were well worn but then again maybe hadn’t got around to get new ones..
Stayed 1 night in May 2024
Response from Chad on 10 May 2024
Thank you Erin for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care.

8/10 Good

Devika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property. Spacious clean room with comfortable beds. Breakfast can be improved.
Stayed 1 night in May 2024
Response from Chad on 10 May 2024
Thank you Devika for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been a frequent visitor and been staying in this hotel whenever we are in Kitchener since 2018 and it never failed to always make us feel comfortable since from its old management to its new management. The covenience around the area has been our preference next to comfort. Highly recommended! The new management has done a job well done in upgrading the interiors of the hotel. It is more modernized and has a very well lighted rooms. Also the blackout curtains is literally black out. Hard to tell when its day or night unless we open them up. We will always keep on coming back there .
Stayed 2 nights in May 2024
Response from Front Desk Reservations on 6 May 2024
Thanks Donna for your repeated patronage. We are so happy that you enjoyed our property refresh. Looking forward to seeing you again.

10/10 Excellent

Alina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, newly renovated hotel. Comfortable beds, courteous front desk staff, quiet environment for a good night sleep. Definitely recommend. We had a morning flight so the perfect place to sleep. Nice passion touch is the complimentary breakfast.
Stayed 1 night in May 2024
Response from Front Desk Reservations on 6 May 2024
We are lucky to be in a fairly quiet area. With our new rooms and beds, it makes for great sleeping conditions. We have the easiest direct route to the airport from our hotel. Thank you, Alina, for your show of appreciation

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service
Renovated room was much improved from past version.
Stayed 1 night in May 2024
Response from Front Desk Reservations on 4 May 2024
Thanks Paul. We are glad that you enjoyed our newly renovated room. We are at a point now where all available rooms at Kitchener Inn and Suites are renovated rooms. We appreciate the feedback.

4/10 Poor

Dileep

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk Reservations on 4 May 2024
We are sorry that your stay was not up to your expectations. We wish that we could have had any issues brought to our attention during your stay. Please let us know any way we might improve your experience in the future.

6/10 Okay

Claire

Travelled with partner
Liked: Cleanliness
Positives: Dan was a great concierge! (granted us late check out/early check in :) ) awesome location (close to lots of food), Breakfast was lovely and had tons of options/variety (yummy waffle maker). Bed was comfy and room was clean We were in one of the new King suites and noticed a number of things that could have been better- staff was very friendly but I got sick and ran a fever the first night and nobody was able to access clean sheets for us to replace on the bed the next day when we asked for some. Instead we ended up buying a tide pod from them and doing laundry ourselves - one out of 2 machines was broken, and then other said it was 2.50$ per load and only accepted quarters. We went to get quarters downstairs, but when went to start the machines and they required 4$ per load? so we went BACK downstairs where staff confirmed it's 4$ (despite the sign on the laundry machine that we had a picture of) and they didn't have enough quarters for us to buy to use the machine. Cost us 10$ to wash our own sheets and change the bedding for a 2 night stay... kind of odd- no reimbursement. Negatives: -we were met with "I don't know you can come back later to ask" on a few occasions by staff -no outlet at desk to use in our room --> used by light and phone already -no coat hangers- little closet (where we hung our formalwear but nowhere for wet coats) -water temp took ages to heat up/regulate (5 mins) -key card kept not working to open our room
Stayed 2 nights in Apr 2024
Response from Concierge Dan on 3 May 2024
I wish I would have known about the sheet situation, I would have helped you out right away. (i didn't know that is what you were laundering) We will review our front desk training procedures, you should never get an " I don't know?" from our front desk staff. The charging station on the new desks is on the side of the desk away from the window, about 3 inches down, for all those reading this review. Thanks for your feedback and the compliment Claire.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a newly renovated room. The blackout blind was the best I've ever seen!!
Stayed 2 nights in Apr 2024
Response from Chad on 2 May 2024
Thank you Michael for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All renovated.
Stayed 2 nights in Apr 2024
Response from Chad on 2 May 2024
Thank you Alicia for sharing your valued feedback with us. We hope to see you again soon. Take care.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Chad on 26 Apr 2024
Thank you Robert for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

6/10 Okay

Jorge

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Chad on 26 Apr 2024
Thank you Jorge for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and welcoming staff
Stayed 1 night in Apr 2024
Response from Chad on 24 Apr 2024
Thank you Kim for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Other than a new smell from the new carpet smell it was great.
Stayed 1 night in Mar 2024
Response from Chad on 23 Apr 2024
Thank you Julia for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk were very friendly and helpful. The kitchen stuff was very nice to give us early start after we explained the situation. Really appreciate it!
Stayed 1 night in Apr 2024
Response from Front Desk Reservations on 22 Apr 2024
Thank you for the feedback Yan. We are glad you were able to enjoy the full hot breakfast.

10/10 Excellent

Ross

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our suite was clean and in good repair. Although the building was evidently undergoing renovations, it was still neat and tidy.
Stayed 1 night in Apr 2024
Response from Front Desk Reservations on 22 Apr 2024
We are happy that our growing pains didn't interfere with you enjoying your stay. Thanks for letting us know Ross.

8/10 Good

Claudia

Business traveller
Liked: Cleanliness, amenities
Room was very clean and comfortable.
Stayed 1 night in Apr 2024
Response from Chad on 19 Apr 2024
Thank you Claudia for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care

10/10 Excellent

Nathan

fast easy and convenient
Stayed 3 nights in Apr 2024
Response from Chad on 19 Apr 2024
Thank you Nathan for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care

6/10 Okay

Rosie

Travelled with family
Liked: Amenities
Good
Stayed 1 night in Apr 2024
Response from Front Desk Reservations on 15 Apr 2024
Thanks Rosie we look forward to being better for you next time.

8/10 Good

Alison

Stayed 2 nights in Apr 2024
Response from Front Desk Reservations on 6 May 2024
Thank You for the good rating Alison. We look forward to perfection on your next stay.

10/10 Excellent

Kirsten

Great!
Stayed 1 night in Apr 2024
Response from Front Desk Reservations on 15 Apr 2024
Thanks so much Kirsten. We are so glad that you enjoyed your stay.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff, great continental breakfast and close to the auditorium.
Stayed 2 nights in Apr 2024
Response from Front Desk Reservations on 15 Apr 2024
Our breakfast is a big hit since the addition of the waffle station. Thanks for the feedback Karen.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Desk Reservations on 15 Apr 2024
Thanks for your kind rating. We appreciate your support.

6/10 Okay

Dan

Business traveller
Liked: Staff & service
TV reception was intermittent at times. Heat pump/furnace system required servicing, dirty and blew air no adjustment.
Stayed 5 nights in Apr 2024
Response from Front Desk Reservations on 15 Apr 2024
So sorry for your troubles Dan. We wish you would have contacted us during your room difficulties. We our reviewing our maintenance procedures and look forward to improving your experience.

10/10 Excellent

Sukhdev

Liked: Cleanliness
Good
Stayed 1 night in Apr 2024
Response from Front Desk Reservations on 15 Apr 2024
Thank you Sukhdev. We appreciate you taking the time topost your review

10/10 Excellent

Jennifer

Checkin was easy, staff friendly, room was a good size, very clean and modern. The lobby and decor was modern and appealing. Free breakfast was great! Lots of space for people. The little kitchenette space was very functional and there was good closet space. Washroom was a good size, clean, and updated. Bed was very comfortable and linens good quality. Furniture modern and clean. Definitely will stay here again and would highly recommend this hotel.
Stayed 1 night in Apr 2024
Response from Front Desk Reservations on 15 Apr 2024
Wow! Thank you for the comprehensive and positive response Jennifer. We are so glad you enjoyed your stay.

8/10 Good

Aaron, Hillsdale

Stayed 1 night in Apr 2024
Response from Front Desk Reservations on 15 Apr 2024
We look forward to attaining perfection on your next stay. We appreciate your feedback Aaron.

8/10 Good

Onome

Disliked: Cleanliness, amenities, property conditions & facilities
No good food and poor food management, staff don’t clean room on time
Stayed 4 nights in Apr 2024
Response from Front Desk Reservations on 16 Apr 2024
We are sorry that your stay did not meet your expectations. We are reviewing department guidelines in the areas of your concern.Thanks for the good rating.

8/10 Good

Sherryl

Travelled with family
Liked: Cleanliness, property conditions & facilities
I didn't like the orientation of room,upon entry bed was on right side of room.I prefer bed on the left side. Did not care for "omelets"not everyone enjoys onions & peppers in their eggs,cheese on the other hand would be great.Bacon to sausage ratio was good. Wasn't impressed with items getting low and not being tended to in a timely manner.All ice makers were out of order.
Stayed 4 nights in Apr 2024
Response from Front Desk Reservations on 15 Apr 2024
On your next stay Sheryl we will definitely try to get your bed on the left side.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness
Under construction. Wish i knew this in advance. Also waiting for my 100.00 deposit to be refunded.
Stayed 2 nights in Apr 2024
Response from Chad on 8 Apr 2024
Thank you Stephen for taking the time to share your valued feedback with us. We hope to see you again soon. All the best!

10/10 Excellent

Tom

Liked: Property conditions & facilities
Fresh and clean
Stayed 1 night in Apr 2024
Response from Chad on 2 Apr 2024
Thank you Tom for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Brian Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and the hotel itself has been newly renovated. The rooms were spacious and clean. Free breakfast was also very nice.
Stayed 1 night in Mar 2024
Response from Chad on 2 Apr 2024
Thank you Brian for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleasantly surprised with this hotel. It was perfect and we would definitely recommend staying here.
Stayed 1 night in Mar 2024
Response from Chad on 2 Apr 2024
Thank you Tracy for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Alexandra

Stayed 1 night in Mar 2024
Response from Chad on 19 Apr 2024
Thank you Alexandra for taking the time to share your valued feedback with us. We look forward to hosting you again soon. Take care

6/10 Okay

Edward

Liked: Cleanliness, staff & service
Breakfast very basic, eggs not very good. Under renos and we lost water in the am for 30 minutes due to accidental cut off water pipe...
Stayed 1 night in Mar 2024
Response from Chad on 2 Apr 2024
Thank you Edward for sharing your valued feedback. We hope to see you again soon. All the best

8/10 Good

April

Business traveller
Liked: Cleanliness, property conditions & facilities
Renovated rooms are very well appointed and spotlessly clean. Very comfortable bed and good desk area and reliable wifi for working. Convenient free parking. Eggs on breakfast buffet were inedible. Very dry and crumbly. Thankfully the rest of the buffet and coffee selection was very good.
Stayed 1 night in Mar 2024
Response from Chad on 2 Apr 2024
Thank you April for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chad on 2 Apr 2024
Thank you Terry for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 Good

Sherryl

Travelled with family
Liked: Cleanliness, staff & service
Renovations are going well,room was beautiful. Ice maker was not working on my floor,again. This was my second stay,both times ice maker was out of order...it's the little things. Bacon three of four breakfasts,thank you for that. All in all a good stay.
Stayed 4 nights in Mar 2024
Response from Chad on 2 Apr 2024
Thank you Sherryl for taking the time to share your valued feedback with us. We look forward to seeing you again soon. Take care

8/10 Good

David Keith

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Under renovation but will still return
Stayed 1 night in Mar 2024
Response from Chad on 25 Mar 2024
Thank you David for your positive and valued feedback. We look forward to having you back again soon. Take care

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Dan Clarke on 26 Mar 2024
We are sorry that you did not find your stay completely satisfying. Please contact me directly before booking again.

10/10 Excellent

Kerry

Travelled with family
Liked: Amenities, property conditions & facilities
Staff were great, recent renos make it a convenient, nice place to stay.
Stayed 1 night in Mar 2024
Response from Chad on 25 Mar 2024
Thank you so much Kerry for sharing your valued words with us. I will be sure to pass along your review to all staff. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. Take care

8/10 Good

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chad on 25 Mar 2024
Thank you Barbara for sharing your valued feedback with us. We look forward to seeing you again soon. All the best!

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed a few times here. Rooms are clean and have everything you need for an overnight stay. Plenty of restaurants in the area within walking distance, and lots of free parking. Breakfast is great too!
Stayed 1 night in Dec 2023
Response from Chad on 21 Mar 2024
Thank you Angela for being a loyal patron and for sharing your valued feedback. We look forward to hosting you again soon. Take care!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice renovations,
Stayed 1 night in Mar 2024
Response from Chad on 20 Mar 2024
Thank you Robert for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the Hotel is very clean and spotless the staff is always very friendly and accommodating!!! We have stayed here many times always enjoy our stay!!!!
Stayed 1 night in Mar 2024
Response from Chad on 19 Mar 2024
Thank you Doug for your amazing feedback. I will be happy to share this review to all staff members. Thank you for choosing the Kitchener Inn & Suites, we look forward to seeing you again soon. Take care

8/10 Good

ROBIN

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Chad on 20 Mar 2024
Thank you Robin for taking the time to share your valued feedback with us. We look forward to seeing you again soon. All the best!

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was newly renovated and the bed was very comfortable. The washroom was clean and was beautifully designed. The dining area was beautiful and the food options were great. Good breakfast! I would stay there again and I would highly recommend the hotel to others.
Stayed 1 night in Mar 2024
Response from Chad on 18 Mar 2024
Thank you Jayne for taking the time to share your valued feedback on our newly renovated rooms. We look forward to hosting you again soon. All the best!

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was average and the coffee was not good
Stayed 1 night in Mar 2024
Response from Chad on 18 Mar 2024
Thank you Brad for sharing your feedback with us. We hope to see you again soon. Take care

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was under renovation. Stayed on the 6th floor. The room was beautiful. It was just opened up 2 weeks ago. Very modern, very nice. Still under construction as they fix up the rest of the hotel and the kinks, but great value for the money!
Stayed 1 night in Mar 2024
Response from Chad on 18 Mar 2024
Thank you Cheryl for sharing your amazing feedback on our newly renovated rooms. We look forward to hosting you again soon. Take care

6/10 Okay

Suzanne

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chad on 18 Mar 2024
Thank you Suzanne for taking the time to share your feedback with us. We hope you'll give us another chance in the future. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
They are in the process of renovating which caused us some issues. The staff was great/responsive.
Stayed 1 night in Mar 2024
Response from Chad on 18 Mar 2024
Thank you Andrea for taking the time to share your valued feedback with us. We hope you'll visit again, especially after the renovations are complete. Thank you for choosing the Kitchener Inn & Suites, soon to be Holiday Inn Express & Suites. All the best