1 bedroom, premium bedding, desk, iron/ironing board
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Reviews of Sunset Inn Hotel

2.5 out of 5
Sunset Inn Hotel
1a Altamont Crescent, Kingston, St. Andrew

Reviews

7.2

Good

Rating 10 - Excellent. 21 out of 70 reviews" "
Rating 8 - Good. 19 out of 70 reviews" "
Rating 6 - Okay. 12 out of 70 reviews" "
Rating 4 - Poor. 11 out of 70 reviews" "
Rating 2 - Terrible. 7 out of 70 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

5.8/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jatinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Management on 15 May 2024
Thank you

6/10 Okay

Xena

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
If your looking for somewhere just to spend the night.don’t get me wrong staffs was nice after all and the hotel was clean , it just need to be renovated in some how . I was a bit upset the first night but I was gone for the day , it was only for the sleeping 😴.
Stayed 3 nights in Apr 2024

8/10 Good

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was comfortable. The surrounding areas were quiet and the room was clean. The only issue I noticed was that the toilet was not properly secured to the floor, but I forgot to notify them before leaving.
Stayed 1 night in Apr 2024

6/10 Okay

jullett

Liked: Cleanliness
Stayed 5 nights in Apr 2024

8/10 Good

Daniel

Stayed 1 night in Apr 2024
Response from Management on 15 May 2024
Thank you. Please let me know what you think we could to to imp

4/10 Poor

Stacia

Stayed 1 night in Apr 2024

10/10 Excellent

Henswhyte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 7 nights in Apr 2024
Response from Management on 13 Apr 2024
Thank you so much.

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice caring people. Very understanding and accommodating. Raj.
Stayed 7 nights in Mar 2024
Response from Management on 28 Mar 2024
Thank you. We are happy you had a good experience

10/10 Excellent

Relana Charelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
Thank you so much for your review. We are happy you were satisfied with the accommodation.

2/10 Terrible

paula

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property looks good from the outside. The room was dirty the furniture was old and in bad condition. The washroom was disgusting I wouldn’t even make my dog stay there.i was so so hurt I cried and checked out first thing in the morning. One positive thing the staff were friendly and the manager understood what I was going through and gave me a refund
Stayed 27 nights in Dec 2023

8/10 Good

Srikanth

Liked: Cleanliness, staff & service, property conditions & facilities
Good decent place
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 6 nights in Aug 2023
Response from Management on 5 Sep 2023
thank you

2/10 Terrible

Novelett

Travelled with family and small children
Disliked: Amenities
The property is
Stayed 1 night in Aug 2023

10/10 Excellent

Monoo

Stayed 10 nights in Jul 2023
Response from Management on 5 Sep 2023
Thank you so much

4/10 Poor

HL

Stayed 1 night in Jul 2023
Response from Management on 5 Sep 2023
I am sorry you did not enjoy your stay.

10/10 Excellent

jullett

Stayed 3 nights in Jul 2023
Response from Management on 5 Sep 2023
Thank You so much

6/10 Okay

Marcia

Travelled with family and small children
Liked: Cleanliness, staff & service
The breakfast is no good. Toilets clogged, Ants, microwave have to be requested and has a loud disturbing noise. The staff was very good pleasant.
Stayed 3 nights in Jul 2023
Response from Management on 5 Sep 2023
I am sorry you did not enjoy the breakfast. We will speak with the restaurant we contract with. Thank you for your visit

4/10 Poor

VIVIA

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Extremely disappointing - No iron, no microwave very basic. - Firstly, the property advised that they will not honor the reservation because of the demand for the period I was scheduled to travel. However, fantastic, my reservation was not canceled. - Secondly, despite the picture of breakfast being misleading, there was not a microwave or offering of food available on the property. - Thirdly, I asked for a kettle. Staff responded, "I can give you some hot water. I can warm some in a cup in our microwave. Do you have a cup. - Strangely, upon my arrival, I was asked to wait until the following day for checking services because only the owner could handle the accounting. Staff was very ineffective with service provision and know how on accommodating guests. Therefore, based on the lack of basic amenities, the willingness for the property to not honor reservations due to possible demands of last minute travels and to benefit from charging an more per night for the accommodation I would recommend that you and future travelers skip this option. If you only desire a bed a place to shower, feel comfortable booking to stay with this property. However, if you are needing or wanting ANYTHING more, skip staying at Sunset Inn Hotel of Kingston, Saint Andrew, Jamaica.
Stayed 7 nights in Apr 2023

4/10 Poor

IVAN, MIAMI BEACH

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The entrance was always locked, takes time for the staff to go and open it. Not good deal for the price and what you get. Old property and precarious.
Stayed 2 nights in Feb 2023

2/10 Terrible

tanya

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The first room was dirty , ants was all over the bed and bathroom . I booked a two bed room got one full bed the agent said they were sold out . The next night the agent was a bit more friendly but the room was terrible . Would not stay there again .
Stayed 3 nights in Feb 2023
Response from management on 9 Feb 2023
Sorry again for the ants and the room you were moved to went without incident.

8/10 Good

Codey

Stayed 1 night in Dec 2022

8/10 Good

Candice

Stayed 1 night in Aug 2022

10/10 Excellent

Althea

Travelled with family
Liked: Cleanliness, staff & service, room comfort
A lovely welcoming stay!
The lady on the desk was really welcoming. She had a lovely manner. The other staff were accommodating. We felt safe. It was good that there was a fridge where foods and snacks were on sale. Breakfast was good and was delivered to the room on time. There was a telephone in the room so we could communicate with them.
Stayed 3 nights in Aug 2022
Response from Management on 11 Aug 2022
Thank you for sharing your experience. We hope to see you again in the future

4/10 Poor

Cedric, teaneck

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I'm glad for the opportunity to give my opinion. The entire staff that I met were very courteous and my opinion of the place stops there. Because delays in Flight and car rental, I got to Sunset Inn at 9:00pm. First, there were record of my reservation. I had to dick up my printed record and my phone confirmation. Then my room was not what I requested. I rested and paid for two beds. I was so tired I settled and went to bed. Two days before my time was up I back at 4.00pm and my room was not cleaned. I figured, because I was staying longer than the rest of customer, I wasn't the highest priority. But when I returned later in the night nothing was done. No soap to shower with and the garbage baskets were not emptied. My recommendation is, for the price, a one night stay yes. If more than two or three days check out somewhere else.
Stayed 6 nights in Aug 2022

8/10 Good

Tyronne

Liked: Property conditions & facilities
Good Service
Comfortable stay. Good nights rest but mattress has a sink so pain in back when getting ready to rise from bed.
Stayed 2 nights in Jul 2022
Response from Management on 4 Aug 2022
i am sorry to hear about your discomfort. We will change mattress immediately.

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

6/10 Okay

Yvonne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
You get what you pay for
The place is needed of repairs and upgrades when i laid in the bed this was what i saw on the ceiling. The staff was very friendly and accommodating.
Whole in the ceiling
Stayed 1 night in Jul 2022

6/10 Okay

Aretha

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Marcia

Stayed 1 night in Jun 2022
Response from Management on 27 Jun 2022
I am sorry you were not happy with your stay.

6/10 Okay

Jacqueline

Travelled with family
Liked: Staff & service
Great customer service at check in. Very basic hotel but in fabulous location. It was ok for a night or 2.
Stayed 1 night in Apr 2022
Response from Management on 1 May 2022
Thank you for your business

10/10 Excellent

Xiomara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
la atencion
Stayed 1 night in Apr 2022
Response from Management on 10 Apr 2022
Thank you so much for your review. We are happy you were pleased with your stay. Please come again soon. P

8/10 Good

Rebekkah

Liked: Cleanliness, staff & service, room comfort
It was a good stay it had a nice room and amenities. The shower was leaking and that was the only complaint i had.
Stayed 3 nights in Mar 2022
Response from Management on 4 Apr 2022
Thank you for your patronage. Will have show fixed immediately

4/10 Poor

ASHLEIGH

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was disappointing. The ac unit made alot of noise. The place could be cleaner. There was a lizard in the cupboard in the room. The pillows were very hard. Overall it wasnt my best stay.
Stayed 1 night in Mar 2022
Response from Management on 21 Mar 2022
I am sorry to hear about your experience. Please contact the manager on duty to see how we can make it up to you.

6/10 Okay

Dawson

Business traveller
Stayed 1 night in Dec 2021
Response from Management on 31 Dec 2021
Thank you for staying at our facilities. Happy new year

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Infested hotel
This hotel has a great location but that’s about it. We booked a 2 night stay and we could not endure the first night we left before 6am. In our room Our luggages and toddler shoe was attacked by a swarm of roaches. We could not tell where they were coming from but they were all over over stuff. We had to start using our shoe to kill roaches instead of getting sleep. When we could have overlooked the old discolored sheets the dated room, dirty and smelling curtain, no towel in the bathroom and a random red used bath rug the infestation was a deal breaker. This hotel should not host anyone. Seems like its a hotel for the shady kind and nothing to host any half decent person. Anyone interested to stay here I recommend spend a bit more and stay somewhere else. I would not recommend this place to anyone. I think any good review for this hotel must be fake.
Stayed 2 nights in Dec 2021
Response from Management on 20 Dec 2021
I am very concerned about your experience. This is the first we are hearing of any issues with insects. Could you please contact us to discuss how we can compensate you for your experience. We will definitely take the necessary actions to resolve this issue

6/10 Okay

Paul

Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff and location
Stayed 9 nights in Jul 2021
Response from Management on 3 Aug 2021
Thank you for your business. Hope you will come to visit again.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Breakfast was good. The staff especially Nichole was very attentive and provided excellent service.
Stayed 10 nights in Jul 2021
Response from Management on 20 Jul 2021
Thank you for your business. We are very happy you are enjoying your time with us. Safe travels.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the energy and efficiency of the staff. Nichole was the work horse of the group. She did a excellent job in providing for our needs.
Stayed 6 nights in Jul 2021
Response from Management on 20 Jul 2021
Thank you for your business. We are very happy you enjoyed your stay. Safe travels

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2020

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like everything about sunset inn hotel and would go back
Stayed 4 nights in Nov 2019
Response from Management on 5 Dec 2019
Thank you for your review. We loved having you stay at the property. Hope to see you again in the near future

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Property is not a hotel and should not be listed as such. It does not have any basic amenities (Restaurant, bar . etc) and it was vastly overpriced for what it offers. On two occasions, the housekeeping staff came to my room after 5:00 pm, asking me if I did not need "room service". At that time, with no bar or restaurant or pool to pass the time by, it made no sense. The location of the hotel also was not conducive with talking a lat evening walk while the room is cleaned.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel served my breakfast at the time i requested and also called me a taxi cab at the time i requested. The staff was also helpful with my bags in loading them in the taxi.
Stayed 1 night in May 2019
Response from NY on 5 Jun 2019
Thank you for your feedback! We are happy you enjoyed your stay with us and we were able to assist you with all of your needs. Safe travels! We look forward to seeing you again.

10/10 Excellent

Karen, Orlando Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional and friendly,the supervisor she was the best,I have been staying there for 4 yes now two times per,,I wouldn't want to go nowhere else to stay,I feel like I'm at home,
Stayed 4 nights in May 2019
Response from Management on 14 May 2019
Thank you for your wonderful review. We hope to see you for many years to come.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Easy access to New Kingston. Need more amenities like a bar and iron in each room.
Stayed 5 nights in Apr 2019
Response from NY on 7 May 2019
Thank you for your feedback! We hope to see you again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
It would be nice to have amenities, but the staff is very helpful . It would be nice to have restaurants close by or have a restaurant in the hotel.
Stayed 2 nights in Apr 2019
Response from NY on 27 Apr 2019
Thank you for your feedback we are working hard to hear all of customers and their suggestions. We are working on fixing them.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was just right and the customer service was great and staff and breakfast was excellent,hotel housing accommodation needs an upgrade.(rooms only).
Stayed 3 nights in Mar 2019
Response from Management on 1 Apr 2019
I am happy you were satisfied with customer service, staffing and breakfast. There are a few room which we are in the process of renovating. This might have been the room you got. I hope you return when the renovation is complete. Thank you.

10/10 Excellent

Jignesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019
Response from management on 1 Apr 2019
Thank you for your review.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Management on 21 May 2019
I am sorry for your experience at our facilities. Our policy is to refund any unused portion of money paid immediately to guests. Can you provide your information so we can review your situation. Staff and management does not recall any recent incident of unsatisfied guests or guest requesting refunds.