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Reviews of Town Lodge Menlo Park

2 out of 5
Town Lodge Menlo Park
Cnr Atterbury And Klarinet Rd Menlo Pa, Pretoria, Gauteng

Reviews

8.0

Very good

Rating 10 - Excellent. 43 out of 100 reviews" "
Rating 8 - Good. 29 out of 100 reviews" "
Rating 6 - Okay. 18 out of 100 reviews" "
Rating 4 - Poor. 5 out of 100 reviews" "
Rating 2 - Terrible. 5 out of 100 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Rajainlall

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, just short of great
It was good overall, but although generally neat, floors felt a bit grimy. The beds were unusually narrow for twin beds.
Stayed 1 night in Jan 2024

10/10 Excellent

Shirley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about the place.
Stayed 1 night in Dec 2023

10/10 Excellent

Tjaart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Omwangangye

Stayed 4 nights in Oct 2023

10/10 Excellent

Michael

Stayed 1 night in Oct 2023

2/10 Terrible

Catharina

Liked: Cleanliness
Disliked: Staff & service, amenities
Creepy staff! Someone at the front desk asked another staff member to help me with my suitcases up the stairs - there are no lifts - and walking upstairs behind me, this man told me that I was really beautiful. This made me feel incredibly uncomfortable and unsafe. I didn't want to be there anymore and checked the room for cameras. Other issues I had was, 1) I had booked a room overlooking the pool, my room overlooked the parking lot and a busy road; 2) the pool is only accessible via the dining room next to the lobby so there's no privacy; 3) the rooms aren't very soundproof and I could hear everything happening in the corridors including my neighbours yelling at each other while leaving the hotel at 3am in the morning. I'm glad I had only booked for one night otherwise I would've changed hotels.
Stayed 1 night in Oct 2023
Response from Cecile on 10 Oct 2023
Contact was made with the guest. We are very apologetic and will ensure the situation will never occur again. Kind RegardsManagement

6/10 Okay

Bonolo

Stayed 1 night in Sep 2023

10/10 Excellent

Anesu

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient!
Stayed 2 nights in Aug 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was not happy when the free cocktail was not swapped for my free tea. Otherwise the place is perfect
Stayed 2 nights in Aug 2023

8/10 Good

Stephen

Stayed 1 night in Apr 2023

2/10 Terrible

MJ

Liked: Cleanliness
Not as advertised
Location is not as indicated on Hotels.com, it is actually several kms down closer to Menlyn. Booked a Double Smoking, was given 2 singles non smoking. Air conditioning only works when there is no load shedding, so pretoria heat + small rooms = comfort Apparently rooms are currently also being painted, but they have not marketed these rooms as "unavailable", and they did not attempt to even move the bed to give me what I booked. A/C does not work all night due to load shedding. If i had have known 1) location wasnt where i wanted and 2) the bed set up also was not what i wanted i would have chosen somewhere else to stay and 3) heat in room made it uncomfortable. I got up at 2am and considered just driving home as it was so unpleasant. so not happy with the booking at all.
Stayed 1 night in Feb 2023
Response from Cecile on 7 Feb 2023
Thank you very much for taking our call. The valuable feedback received will be given due attention.

2/10 Terrible

Senovia

Stayed 1 night in Jan 2023

10/10 Excellent

Tshepiso

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Lesego

Stayed 1 night in Dec 2022

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, secure, nice staff

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town Lodge a joy
Very friendly staff and facilities very good.
Stayed 1 night in Oct 2022
Response from Cecile on 18 Oct 2022
Thank you so much for being our valued guest. Looking forward in welcoming you back.RegardsTown Lodge Menlo

10/10 Excellent

Annemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Loretta

Stayed 1 night in Aug 2022

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient for our visit to the Atterbury Theatre!
Stayed 1 night in Jun 2022

8/10 Good

Chifarai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping should make sure all gadets in the ròoms are working had an electric jug which was not working .If also the hotels in general could consider providing toothbrushes and toothpaste as hotels in Asia
Stayed 2 nights in Apr 2022

8/10 Good

Chifarai

Stayed 1 night in Apr 2022

10/10 Excellent

malebo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Jacob Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Cecile on 17 Nov 2021
Thank you very much for your kind rating Francois. Hope to welcome you back very soon !! Cecile & Team

2/10 Terrible

Ubuncwane Fiduciary

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un-super-satisfied
Our reservation was done, payment was made and when we got to the Lodge we were notified they are NOT OPEN AS YET. We demanded that that refund us which they undertook to do immediately and the money does not reflect in our account yet. We will take further leagl action against the group.
Stayed 1 night in Aug 2021
Response from Cecile on 20 Aug 2021
Good day, We really do apologize for the inconvenience as we numerously tried to make contact by phone with no success. We made contact with Expedia the same day the reservation was made for arrival the same day. We requested an immediate refund however, they stated that they have to receive confirmation from the guest to enable them to process the refund. We received a copy of the email that Expedia send to verify the refund request send on 11/08. Please could you respond to the email that was send from Expedia to enable Expedia to process a refund (we were informed that we as the Hotel can not process a refund as the funds are with Expedia). Once again, we really apologize for the inconvenience caused.

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Ronnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

6/10 Okay

Sophy

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Pool was unclean, but good customer service.
Stayed 2 nights in Mar 2021
Response from Cecile on 30 Mar 2021
Good day, I do apologize that our pool was not clean. Will ensure to have it done asap - our recent wind and heavy rain storms has left us busy :) Regards

8/10 Good

Theo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Oct 2020

10/10 Excellent

Wynand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from The CLHG Team on 13 Mar 2020
Dear Wynand Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Jacobus Jurgens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Cecile on 10 Mar 2020
Mr Jurgens - so happy to see that you enjoyed your stay. Waiting to welcome you back !!

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from The CLHG Team on 3 Mar 2020
Dear William Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Johnny

Stayed 1 night in Nov 2019

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay again!
The service we received from the male receptionist was excellent! Friendly, helpful, considerate. He made us feel welcome. Overall the stay was pleasant! Thank you!
Stayed 1 night in Nov 2019
Response from The CLHG Team on 25 Nov 2019
Dear Amelia Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and that our receptionist WOW'd you with his great service! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

M.J. NEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from The CLHG Team on 25 Nov 2019
Dear MJ Nel Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Quiet and Comfortable
The stay was comfortable although the check in was slow.
Stayed 1 night in Oct 2019
Response from The CLHG Team on 25 Nov 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your valuable feedback. We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Sarona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from The CLHG Team on 13 Aug 2019
Dear Sarona Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from The CLHG Team on 5 Jul 2019
Dear Lynn Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

2/10 Terrible

bernhard

Liked: Cleanliness, staff & service
Disliked: Room comfort
cold showers in winter
no hot water waste 20 min of water tap running to finally get heat in the water
Stayed 5 nights in May 2019
Response from The CLHG Team on 11 Jun 2019
Dear Bernhard Thank you for taking the time to review our hotel. We regret that you were unhappy and thank you for your explanation which will be investigated. We will continue with our commitment to kindness and service excellence and sincerely hope that you will continue to be one of our valuable and loyal guests going forward. With kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Amazing hotel and surroundings
Stayed 1 night in May 2019
Response from The CLHG Team on 27 May 2019
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great feedback and rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Nicolaas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What about channel 144 on DSTV? ??????????????????
Stayed 1 night in Apr 2019
Response from The CLHG Team on 27 May 2019
Dear Nicolaas Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and will certainly give your suggestion to include channel 144 consideration. We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Thompson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from The CLHG Team on 16 Apr 2019
Dear Thompson Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

6/10 Okay

Rodgers

Liked: Cleanliness, staff & service, room comfort
Was being renovated
Stayed 1 night in Apr 2019
Response from The CLHG Team on 16 Apr 2019
Dear Rodgers Thank you for taking the time to review our lovely hotel. We regret that your stay was marred by the construction work currently underway and apologise sincerely for the inconvenience caused. We hope that the annoyance now will result in your future experience being more than satisfactory. We are committed to kindness and service excellence and hope to welcome you as our guest again soon. With kind regards

4/10 Poor

Eugene

Liked: Staff & service
Disliked: Room comfort
Uncomfortable stay
The hotel underwent upgrading and should rather have closed its doors for the duration thereof.
Stayed 1 night in Apr 2019
Response from The CLHG Team on 16 Apr 2019
Dear Eugene Thank you for taking the time to review our lovely hotel. We regret that your stay was marred by the refurbishment work currently underway and apologise sincerely for the inconvenience caused. We hope that the annoyance now will result in your future experience being more than satisfactory. We are committed to kindness and service excellence and hope to welcome you as our guest again soon. With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019
Response from The CLHG Team on 8 Apr 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from The CLHG Team on 21 Mar 2019
Dear Mark Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to N1 Nothe-South expressway and next to a "Dros" restaurant with an excellent SA menu for all meals.
Stayed 1 night in Mar 2019
Response from Cecile Fisher on 5 Mar 2019
Thank you so much for your valued feedback.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice folks
Load shedding. But that’s not their issue!
Stayed 1 night in Jan 2019
Response from The CLHG Team on 26 Jan 2019
Dear Craig Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and our staff and sincerely appreciate the great rating! We hope to welcome you as our guest again soon. With kind regards

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Town Lodge.
Very pleasant hotel I was surprised friendly staff. Comfortable room. Lovely pool. Only disappointment was no restaurant and you go to Dros next door food there disappointing. I will definitely stay again.
Stayed 2 nights in Jan 2019
Response from The CLHG Team on 26 Jan 2019
Dear William Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate your valuable feedback. We look forward to welcoming you as our guest again soon. With kind regards

10/10 Excellent

Nikita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Cecile on 3 Jan 2019
Thank you for staying with use ! Wish to welcome you back soon.