Triple Room | Desk, WiFi, bed sheets

Reviews of Irvine Riverside Guesthouse by Paymán Club

2 out of 5
Irvine Riverside Guesthouse by Paymán Club
10 Townhead, Irvine, Scotland

Reviews

4.8
Rating 10 - Excellent. 3 out of 27 reviews" "
Rating 8 - Good. 4 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 4 out of 27 reviews" "
Rating 2 - Terrible. 12 out of 27 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

7.2/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

4/10 Poor

Kenneth

Disliked: Cleanliness, staff & service, property conditions & facilities
A fight broke out between other guests during my stay. Not so good.
Stayed 1 night in May 2024
Response from Anchala on 16 May 2024
Dear Kenneth,I'm sorry to hear about the disturbance during your stay. A peaceful environment is crucial for a comfortable experience, and it's unfortunate that you encountered such an incident. We sincerely apologize for the inconvenience caused and we hope to welcome u back for a better experience in the future .

2/10 Terrible

Harley

Disliked: Cleanliness
Stayed 3 nights in May 2024
Response from Anchala on 8 May 2024
Dear Harley,Thank you for your feedback .

2/10 Terrible

Nancy

Stayed 1 night in Jan 2024

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

2/10 Terrible

Suzanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness
The area was decent for me but unfortunately the room was rather dire, the bed was clean thankfully but the rest of the room was grim, the worst being blood found in/on the drawers, the wardrobe and surrounding carpet. Only stayed for half my booked time
Stayed 4 nights in Oct 2023
Response from Madison on 7 Nov 2023
Dear Daniel,We appreciate you sharing your feedback about your recent stay at our hotel. We're truly sorry to hear about the issues you encountered during your visit, and we apologise for the inconvenience this may have caused.Hygiene and cleanliness are our top priorities, and it's clear that we fell short of your expectations. We're deeply concerned to hear about the blood in the room, and we will take immediate action to address this situation with our housekeeping team to ensure such issues do not happen again.Your comfort and well-being are paramount to us, and it's regrettable that your experience was less than satisfactory. We understand your decision to cut your stay short, and we sincerely apologise for any disruption to your plans.We appreciate your feedback, as it helps us identify areas in need of improvement. We hope you might consider giving us another chance in the future to provide you with a more positive and comfortable stay.Warm regards,Madison

8/10 Good

LeeAnne

Just what we needed- couple of nights Double Room was clean as expected..
Stayed 2 nights in Oct 2023
Response from Madison on 21 Oct 2023
Dear Guest,Thank you for your kind review. We're pleased to hear that your stay at our hotel met your expectations and provided you with the comfortable and clean accommodations you needed. We strive to offer a pleasant experience to all our guests.Should you have any further feedback or specific comments, please don't hesitate to share them. We always appreciate input from our guests as it helps us maintain and improve our services.We hope you choose to stay with us again in the future, and we'll be here to welcome you with the same level of comfort and cleanliness you've come to expect.Best regards,Madison

6/10 Okay

Kevin

Business traveller, Travelled with partner
Liked: Staff & service
1st room stunk of dogs, Central Heating not working, No Hot water at basin (Electric Shower ok). Emma (Receptionist) was extremely helpful, she moved us to another room which was a bit better (same as above just smelt better) and supplied us with 2 electric radiators. I think the problem is when we booked, we requested a room with a bathroom as there were rooms with a shared bathroom, when we did this, the photo linked to it on the booking page, was far nicer than the room we got. Lesson Learned!! You pay for what you get.
Stayed 1 night in Oct 2023
Response from Madison on 21 Oct 2023
Dear Kevin,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We apologise for the issues you encountered during your visit, and we appreciate your understanding of the situation.It's disappointing to hear about the initial room's condition and the heating problems you faced. This is not the experience we aim to provide our guests. We've taken note of your comments about the room descriptions and will look into improving the accuracy of our room descriptions and photos to ensure future guests have a more accurate expectation.We're pleased to hear that Emma, our receptionist, was able to assist you and make your stay more comfortable. We'll make sure to share your positive feedback with her.Your feedback is valuable to us, and it will help us enhance our services. We hope you'll consider staying with us again, and we'll do our best to ensure you have a much more pleasant experience.Thank you for your understanding.Best regards,Madison

8/10 Good

Cain

Business traveller
Liked: Staff & service, property conditions & facilities
Was good
Stayed 1 night in Oct 2023
Response from Madison on 21 Oct 2023
Dear Cain,Thank you for your brief but positive feedback! We're delighted to hear that your experience was good. We appreciate your support and hope to welcome you back in the future.Best regards,Madison

8/10 Good

Elaine

Liked: Staff & service
Good sleep no stair’s which was good and the staff very helpful
Stayed 1 night in Oct 2023
Response from Madison on 11 Oct 2023
Dear Elaine,Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you had a good night's sleep and that you found our staff to be helpful.Ensuring our guests have a comfortable and enjoyable stay is a top priority, and we're glad to know we could provide that for you.If you have any further comments or if there's anything else we can do to enhance your experience, please feel free to let us know. We're always here to assist you.We hope you had a great time during your visit, and we look forward to having the opportunity to welcome you back in the future.Best regards,Madison

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Liked that it was self contained. Liked that we didn't have to check out too early.
Stayed 4 nights in Sep 2023
Response from Madison on 11 Oct 2023
Dear Edith,We appreciate your feedback and are delighted to know that you enjoyed the self-contained aspect of your stay and appreciated the flexible check-out time. Providing our guests with convenience and comfort is very important to us, and we're glad that we could meet your expectations in these regards.If there's anything more you'd like to share or if you have any suggestions for how we can improve your experience even further, please feel free to let us know. Your input is valuable in helping us provide the best possible service.We hope you had a wonderful visit, and we look forward to hosting you again whenever you return.Best regards,Madison

2/10 Terrible

Ned Edward

Disliked: Staff & service, property conditions & facilities
Disgusting place to sleep in
Stayed 6 nights in Sep 2023
Response from Madison on 21 Sep 2023
Dear Ned,We're genuinely sorry to hear that your recent stay at our accommodation was disappointing and fell short of your expectations. Providing a comfortable and pleasant experience for our guests is of the utmost importance to us, and it's disheartening to learn that we failed to meet those standards during your visit.Thank you for bringing these concerns to our attention, and we hope you will consider giving us another chance to provide you with the experience you deserve.Best regards,Madison

2/10 Terrible

Mr Mark

Disliked: Cleanliness, property conditions & facilities, room comfort
Nope
Awful thought i was staying in the actual house only to be told to go around back to what can only be described as a hostel room Bed was awful still having back pain so no i dont reccomend unfortunately Also contacting the owner nightmare never again left early morning as quick as possible .
Stayed 1 night in May 2023
Response from Remy on 23 May 2023
Thank you for taking the time to provide valuable feedback about our Paymanclub. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. Best Regards,Remy

2/10 Terrible

Bryan

Stayed 1 night in Mar 2023

4/10 Poor

Katharina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Never ever again
Ziemlich durchgelegenes Bett, sehr dreckig dafür ziemlich teuer
Stayed 2 nights in Aug 2022

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, room comfort
Cheap and cheerful
Very friendly helpful lady on reception kindly checked us and showed us to our room. Room was small and basic but wasnt expecting anything flash.
Stayed 1 night in Jun 2022
Response from Brittany on 19 Jun 2022
Dear Gillian, We are delighted to hear that and we highly appreciate your review. Hope to see you again soon.

4/10 Poor

Garry

Liked: Property conditions & facilities
There was no cleaning or bins emptied for the 7 days i was in the room and for the last 2days there was no toilet paper or tea and coffee even after phoning to request some .
Stayed 7 nights in Jun 2022

2/10 Terrible

Simon

Stayed 1 night in May 2022

6/10 Okay

Elizabeth

Stayed 7 nights in May 2022

2/10 Terrible

Elizabeth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

TZE

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Roger on 11 Apr 2022
Dear TZE, Thank you very much for giving us your thoughts on your recent stay in Irvine. We wish you have enjoyed your experience and we can't wait to see you there again very soon. With best regards, Roger

2/10 Terrible

Isobel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It was absolutely ridiculous no organisation
Stayed 1 night in Jan 2022
Response from Payman Club on 24 Feb 2022
Dear Isobel, Thanks for giving us your time and writing this very helpful review. We are sorry if you have not found your booking experience quite satisfying. We will do our best to improve our hosting quality as it is our main goal to make the best booking experience for each of our guests. We wish to see you at any of our properties very soon. With best regards, Pyaman Club

2/10 Terrible

Dale

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Janette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely wee place defo go back
Stayed 1 night in Nov 2021

8/10 Good

jacqueline

Liked: Cleanliness, amenities, property conditions & facilities
it was good low price, clean and tastefully decorated etc... the check in was horrendous...the information about needing 2 codes was not shown at the time of booking..then the info. apearred near the bottom of the e mail.. so I had not seen it, then when I arrived at the property and phoned the management I couldnt hear a sits a busy roead, and the security, was way too much given that I had paid and they had my dtails, so it took quite a long time to actually get in, which is not whats needed when you are travelling. Later a young man also couldnt get in as he had no codes as someone else had booked for him, but she couldnt find the codes and this time no one answered the managments phone... myseld and another gust tried to help him but there was nothing we could do, after about an hour he gave ip and slept in his van..this all really spoilt the overall experience
Stayed 1 night in Oct 2021

6/10 Okay

Steve

Stayed 1 night in Sep 2021

2/10 Terrible

CALUM

Stayed 1 night in Sep 2021