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Reviews of Chatur Hotel Costa Caleta

3 out of 5
Chatur Hotel Costa Caleta
Av. Alcalde Juan Ramon Soto Morales s/n, Caleta de Fuste, Antigua, Las Palmas

Reviews

7.6

Good

Rating 10 - Excellent. 16 out of 64 reviews" "
Rating 8 - Good. 28 out of 64 reviews" "
Rating 6 - Okay. 11 out of 64 reviews" "
Rating 4 - Poor. 7 out of 64 reviews" "
Rating 2 - Terrible. 2 out of 64 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Intis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
service
Stayed 3 nights in Mar 2023
Response from Chatur on 12 Mar 2023
Dear customer, first of all we would like to thank you very much for having chosen the Hotel Chatur Costa Caleta during your stay in Fuerteventura. In addition we want to thank you for sharing your opinions and impressions, since it is very important for us to know them and so be able to value your stay at the hotel. We are sorry that we could not match up with your expectations and we apologize for any inconvenience caused during your stay. We would be delighted if you could give us a chance to welcome you again at our hotel in order to show you that we take into consideration all the opinions of our guest and that we work hard daily to improve our services. Yours sincerely

8/10 Good

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice place to stay, the gym and Aircon in the rooms could have just done with abit of tlc and updating to get them working as they should 🙂
Response from Direccion Comercial on 30 Dec 2022
Dear customer, first of all we would like to thank you very much for having chosen the Hotel Chatur Costa Caleta during your stay in Fuerteventura. In addition we would like to thank you for sharing your opinions and impressions, since it is very important for us to know them and so be able to value your stay at the hotel. We are satisfied that the overall valuation of your stay has been positive, but we apologize for the inconvenience. We are glad that you informed us in view of the fact that we can consider this concern and then solve the problem. Thank you again for your constructive criticism, which helps us to improve our services every day. We would like to welcome you back soon in our Hotel and we remind you that we are at your disposal for any further suggestion or information you might need. With best regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was spotlessly clean. Ideal location for resort amenities, beach and attractions. Staff were helpful and friendly, especially reception staff. Rooms were cleaned daily.
Stayed 7 nights in Sep 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Disappointed by the all inclusive eating as you are charged to exchange pool towels, rent tv control and room safe. Not all bars are all inclusive, no tea/coffee or bottle water in room.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good size bedrooms pool view very good overall satisfactory stay
Stayed 7 nights in Mar 2019
Response from Responsible of Public Relations on 14 Apr 2019
Dear guest, Thank you very much for your comments, we are very happy to know that you have enjoyed your stay with us. We hope to see you soon back , Kind Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th stay at this hotel, recent renovations have brought the hotel up to standard but let down by the variable quality of food. Breakfast was fine but dinner was hit & miss. Roasts, fish & rabbit ok but chicken rubbery & goat stew tough. Stayed half board so lunch not experienced.
Stayed 14 nights in Feb 2019
Response from Hotel Manager on 14 Mar 2019
Dear guest from Chatur Hotels & Resorts, thank you very much for your loyalty and thanks for your comment.

8/10 Good

Verified traveller

Stayed 14 nights in Feb 2019
Response from Responsable de Relaciones Públicas on 30 Apr 2019
Muchas gracias por darnos tan buena puntuación, Esperamos verle pronto de vuelta. Reciba un cordial saludo

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheerful Hotel
Very good for a short stay excellent staff . Good value for money.
Stayed 1 night in Feb 2019
Response from Manager on 13 Mar 2019
Thank you very much!!!! We will wait to meet you back soon. Kind regards!

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and friendly
Very impressed
Stayed 3 nights in Feb 2019
Response from Responsible Public Relations Chatur Costa Caleta on 26 Feb 2019
Dear Alison, Thank you very much for visit us and for this amazing 10!. We hope see you soon back, Kind regards,

8/10 Good

Mike, Cardiff

Liked: Cleanliness, staff & service, room comfort
Great Location, but is a 3 star hotel, food choice was a little repetitive. But staff very helpful and pleasant.
Stayed 7 nights in Jan 2019
Response from Public Relations, Hotel Chatur Costa Caleta on 23 Feb 2019
Dear guest from Chatur Hotels & Resorts, We are more than happy to receive your comment, this is our best reward. Waiting to see you back soon. Our warmest regards.

8/10 Good

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid 4/5
The hotel and its facilities are very good, I’ll go through things one at a time.. Food: the food on the whole was above average, lots of choice, tasty and well prepared, maybe a little cold at times. Entertainment: the evening entertainment was very good, as a frequent visitor to the island, there are worse in better hotels. Pool: The pool and gardens are lovely, it is pot luck getting a sun bed, but there is generally one available, (we did stay high season) Rooms: we had a very nice room, overlooking the street rather than pool, meaning more sun, so perfect for us.
Stayed 16 nights in Jun 2018

8/10 Good

bigAm, ayrshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to amenities Food needs upgrading
Stayed 11 nights in Jul 2018

10/10 Excellent

claire, Irvine, Ayrshire, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to amenities and beach
Lovely hotel, very clean and friendly staff. Marco, Diego, Mena & Roseanna the entertainment were brilliant. Everyday they would make sure everyone was having a good time and getting everyone involved in all activities, they worked so hard and put on great entertainment at night too. We had a great stay and would definitely go back. Only thing with the food is sometimes the hot food wasn’t too warm. Although we were all inclusive we ate out a few times just for a change of scenery. Great bars and restaurants around the hotel.
Stayed 11 nights in Jul 2018

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fab little get away
The hotel was clean, the staff were very helpful and the food was great which is something i don't say all to often due to being extremely fussy and a veggie.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a lovely stay
First 'all inclusive' Hotel. Spur of the moment booking. A cool drink at reception on arrival is a very nice welcome. All the staff throughout are very hard working and always ready with a smile and a buenos dias. Reception is very helpful and got any problems we had resolved very quickly. We had a pool view with the morning sun on our balcony. The food choice was very good. Again the staff all very nice and friendly. Plenty of activities to do daily as well as a gym. All in all a great stay
Stayed 7 nights in Feb 2018

10/10 Excellent

kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant stay
Staff friendly and the hotel itself was clean. We loved our stay and will recommend to others. Sangria on arrival and free sweets and water in the room was an added extra.
Stayed 4 nights in Mar 2018

10/10 Excellent

Tony, West Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bacon to die for.
Had an extremely pleasant stay, cannot say a bad word about the hotel/staff or location. Less than 5 minutes from the town centre and all the alternative entertainment. The hotel pool was a tad on the small side and the sun bed scramble became a bit of a farce (like everywhere else in the world), but all in all a very nice place, slightly more than 3* in my opinion. The food choice at the evening meal became a bit mundane, and the dinner time “snack” became more relevant as the holiday progressed, however, the breakfast, and BACON in particular was nothing short of spectacular. None of your stringy, fat, streaky stuff...thick, succulent, fried while you wait stuff, very, very tasty ❤️ We were allowed to stay in the hotel for an extra 4 nights due to the adverse weather conditions back in the UK and were made extremely welcome and comfortable mainly due to Alessandra Mele, the hotel receptionist, who did everything possible to make our extended stay more memorable. I would recommend to anyone...excellent for young and old alike.
Stayed 7 nights in Feb 2018

6/10 Okay

sylvia, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a nice hotel with friendly staff.
Nice clean room. Ours was fairly spacious. Staff are very friendly. Didn’t use all facilites but everyone seemed happy enough. The food was good. Could have been a bit warmer but there’s a microwave if you want it hotter. I wasn’t too keen on the waterproof covered mattresses.
Stayed 5 nights in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a lovely and clean hotel staff were friendly and helpful and food was fresh and had a variety
Stayed 5 nights in Jan 2018

4/10 Poor

Alan

Liked: Cleanliness, room comfort
Have to be really cheap to get us back
No hot water for 2 nights of our 4 night stay. The basic problem with this hotel is that it’s overcrowded. No room at the pool; can’t get a table at dinner, queues for the food. Occasionally waiting too long for the grumpy bar man -all the rest of the staff were nice.Room maid service was very good.
Stayed 4 nights in Jan 2018

10/10 Excellent

Amanda, Renfrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Perfect from start till finish xx staff were amazing x
Stayed 7 nights in Jan 2018

10/10 Excellent

Anja, reeuwijk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
goed hotel vlak bij winkels en het strand en de ha
gezellig en lief hard werkend personeel, ze staan altijd klaar voor de gasten.
Stayed 13 nights in Dec 2017

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good holiday
Overall the hotel is very good ...lovely staff good food .... the rooms are a good size and lovely and clean a tip would be to have a room at the front of the hotel as it gets the sun most of the day ... would certainly return.
Stayed 7 nights in Dec 2017

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Disliked: Room comfort
Value for money (apart from the beds)
Friendly staff and clean hotel. Food pretty good. The room was dated, two single beds pushed together were the most uncomfortable beds I’ve slept in. The hot water took at least 30 mins to get warm. Everything was pretty good really. But sadly the rooms need a makeover and new beds.
Stayed 2 nights in Dec 2017

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Good food and drinks. Very good room. Lovely roof top sun terrace which is quiet. Good value. Would stay again.
Stayed 4 nights in Dec 2017

8/10 Good

DAVID

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Nov 2017

8/10 Good

Alexis, scotland

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Pleasantly surprised with this hotel, very clean, staff excellent ! AI drinks excellent and food was good too, very close to town centre and a stroll to the beach which is lovely, don’t look at bad reviews this was exactly what we paid for and also got a lovely pool view.
Stayed 4 nights in Nov 2017

6/10 Okay

Andris, Latvia

Good for one night stay before or after the flight
Good for one night stay before or after the flight. All inclusive for very affordable price. Nice beach within the walking distance
Stayed 1 night in Oct 2017

8/10 Good

kirk, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Hotel was amazing. Staff were really friendly. Food was great. Though my mother is a vegetarian there were plenty of vegetarian options there she said she enjoyed the lunches more than the dinners as they had more options for her but overall she enjoyed the food. Location is prefect all in all it was a nice stay
Stayed 3 nights in Nov 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Good located, but rooms were disappointing and the restaurant was not good. Staff at the restaurant was nice but food were slow and boring.
Stayed 5 nights in Aug 2017

6/10 Okay

jordi, london

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Poor food even for 3 stars...
It's not exactly cheap and cheerful when the food is horrendous however the room was clean and the staff were friendly enough to stop me from rating it 1 star!
Stayed 10 nights in Aug 2017

2/10 Terrible

Sarah, Ireland

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plain awful
Bad food, ate out despite being AI. Sunbeds all reserved by 9am but nobody on the beds just towels. Sunbeds on rooftop frayed and dirty, nearly came through to the ground when sat on them. Extremely noisy at all times of day, not relaxing at all. Tiny room with springs broken on mattress. Didn't have one good nights rest and I'm a heavy sleeper usually. Went to poolside loo one morning, one loo was covered in dried vomit or diarrhoea (didn't get close enough to find out) went back 4 hours later and was still there. Husband when to the gents another evening and the plastic bag in the waste paper basket was full of urine. These things are more a reflection on the clientele but surely the hotel should be monitoring the cleanliness of public areas. Upon check in one of the first things said was "oh you owe us money". I had actually paid in full for our holiday before departure but thanks for the nice welcome! €10 deposit for a remote control. €10 deposit plus €10 fee to have an iron in our room. Money also charged for safe. Would have thought these things were included as standard in any decent hotel room but not here. We ended up checking out 4 days early and moved to another hotel to try to salvage our holiday. Nobody bothered to ask us why we were leaving early but when I requested a refund for the use of the safe which we had paid for in full at check in this was a big problem. Eventually got it back (€10) but took a fight to get it. Dreadful hotel, please avoid!
Stayed 9 nights in Jun 2017

10/10 Excellent

Michael

Liked: Staff & service, property conditions & facilities
War genau das richtige.
Stayed 18 nights in Feb 2024
Response from Reservierung im Chatur Playa Real Resort. on 22 Mar 2024
Lieber Gäste,Danke für deine Meinung. Es macht Sie glücklich zu wissen, dass Ihr Aufenthalt zufriedenstellend war.Wären Sie so freundlich, es auf Holiday Check zu teilen?Vielen Dank im Voraus und viele Grüße.

8/10 Good

Jimmy

Travelled with family
Liked: Staff & service, room comfort
Stayed 7 nights in Feb 2023
Response from Direccion Comercial on 27 Feb 2023
Kära kund, Först och främst vill vi tacka dig för att du har valt Hotel Chatur Costa Caleta under din vistelse på Fuerteventura. Dessutom vill vi tacka dig för att du betygsätter oss, eftersom det är mycket viktigt för oss att känna till dem och på så sätt kunna värdera din vistelse på hotellet. Vi skulle gärna välkomna dig tillbaka snart på vårt hotell och vi vill påminna dig om att vi står till ditt förfogande för alla ytterligare förslag eller information som du kan behöva. Med vänliga hälsningar

6/10 Okay

Philippe

Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recibimiento genial.Personal muy eficiente y simpáticos.
Stayed 3 nights in Sep 2019
Response from Equipo de Costa Caleta on 3 Oct 2019
Estimado huespede de Chatur Hotels & Resorts, Deseamos darle las gracias por sus lindas palabras sobre nuestro personal. Esperamos verle pronto. Saludos cordiales!

8/10 Good

Alberto, Murcia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien para ser 3 estrellas todo bien mejor que algunos de 4
Stayed 3 nights in Sep 2019
Response from Equipo de Costa Caleta on 3 Oct 2019
Estimado huespede, Gracias por su maravilloso comentario. Esperamos verle pronto! Saludos cordiales!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019

10/10 Excellent

Yvonne&Michel, LYON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons tout aimé : chambre impeccable, situation géographique parfaite, restaurant varié. Très bon accueil, avec la réception où tout s'est très bien passé, nous avons pu beaucoup échanger et plus particulièrement avec Manu qui fait de son mieux pour vous rendre le séjour agréable. Pour nous, le seul bémol est le manque d'ambiance musicale qui permettrait à ceux qui le souhaitent de danser en fin de soirée. Nous avons passé un excellent séjour.
Stayed 4 nights in Apr 2019
Response from Chatur Costa Caleta on 11 May 2019
Cher Client, Nous sommes ravis que votre séjour dans notre hôtel Chatur Costa Caleta s’est agréablement bien passé pour vous. Nous sommes contents que la chambre, le restaurant et la situation géographique vous aient plu. Nous passeront votre gentil message à l´équipe réception et notamment à Emmanuel. En revanche, nous ferons passer l’information sur le manque d’ambiance musicale afin de répondre à vos attentes. Nous espèrent vous revoir très prochainement. Bien cordialement, L’équipe Costa Caleta

10/10 Excellent

VICENTE GREGORIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente.
Habitaciones adecuadas. Con buenas camas, aunque algo blandas para mi gusto. Buen aire acondicionado. Con vistas y balcón. Comedor amplio con una calidad aceptable de la comida así como su variedad. Piscinas adecuadas para toda la familia. Ubicación ideal. A pocos minutos caminando de la playa. Buena zona de tiendas y restaurantes. Regalo de bienvenida en la habitación que es todo un detalle. Wifi gratis en todo el establecimiento, e incluso en las habitaciones, aunque algo lento de velocidad. Personal de recepción profesional, amable y simpático. Totalmente recomendable para familias con niños.
Stayed 1 night in Mar 2019
Response from Hotel Manager on 16 Mar 2019
Estimado cliente de Chatur Hotels & Resorts, muchísimas gracias por su comentario de 10 puntos, estamos más que contentos de leer que su estancia fue perfecta y trasladaremos sus palabras a todo el persona. Esperamos verle pronto de vuelta. Un cordial saludo

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2019
Response from Public Relations Chatur Costa Caleta on 23 Feb 2019
Dear guest, We do hope that we have the opportunity to welcome you back again soon and thank you once again. Yours sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
el
Yo creo q la comida falta variedad y las verduras un poco más de cocción,el pescado de filete sin sabor. La habitación muy estrecha Limpieza mejorable
Stayed 3 nights in Oct 2018

6/10 Okay

A&S, Prato

Liked: Property conditions & facilities
Disliked: Room comfort
Apprezzata la possibilità di parcheggio gratuita in tutta l'isola. La struttura dell'albergo è spaziosa e consente di trovare sempre un posto nei servizi comuni. In piscina però a danno dell'igiene non vi è controllo per la doccia prima di entrare in acqua e per l'uso delle cuffie. Le stanze non vengono pulite né il giovedì né la domenica. E negli atri giorni dimenticano sempre di rimettere qualcosa come saponi o asciugamani o tappeto doccia. IL LETTO È TERRIBILE affossato (forse da precedenti ospiti sovrappeso). Non abbiamo dormito per tutto il soggiorno!
Stayed 11 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Comodo resort a Fuerteventura
Abbiamo soggiornato una settimana in quest'albergo. Al nostro arrivo ci ha accolto un addetto alla reception molto gentile e disponibile che, però, non parlava italiano.Ci ha sistemato in una camera al primo piano sopra la sala da pranzo con affaccio sulla piscina interna. La prima sera abbiamo avuto una piccola disavventura: entrando in camera abbiamo trovato uno scaraffaggio enorme in mezzo alla stanza. Avvisata la reception, ci hanno immediamente inviato un'addetta alle pulizie con insetticida. Purtroppo la signora non è riuscita a trovare l'insetto e pertanto abbiamo richiesto il cambio della camera. Il cambio ci è stato immediatamente concesso senza alcun problema. Siamo stati sistemati in una stanza al terzo piano con affaccio all'esterno della struttura con vista mare. Le camere erano confortevoli e pulite, in linea con un tre stelle. Il cambio asciugamani era effettuato tutti i giorni della settimana eccetto il giovedì e la domenica. I pasti erano serviti a buffet e quotidianamente variavano in base al tema deciso dal cuoco. Le colazioni sono state di tipo continentale e poco variate. I prodotti utilizzati era sicuramente freschi e di buona qualità, tuttavia non molto in linea con i gusti italiani. L'animazione del hotel durava fino alle ore 23, non disturbando il riposo notturno.
Stayed 7 nights in Aug 2018

4/10 Poor

Anonimo, España

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel para extranjeros
Nuestra experiencia no fue muy buena. El hotel esta exclusivamente pensado por y para los extranjeros, ya que las cenas tenían un horario de 18.30 a 21.30, cosa que cualquier Español le resulta difícil adaptarse a entrar al Buffet antes de las 21.15 Y aún más estando de vacaciones, ya que en una isla como fuerteventura, donde a la mayoría de lugares hay 1 hora de camino, te hacía acortar toda la tarde para llegar a tiempo a cenar. Evidentemente, acabamos cenando fuera la mayoría de días habiendo pagado el "All Inclusive". Un "todo incluido" bastante decepcionante, el cual se acababa a las 23h igual que cualquier actividad. En resumen: Desayunos: típico desayuno inglés igual cada día. Comida: cada dos días la misma comida. Cenas: No lo pudimos comprobar por lo ya comentado. Habitación: Renovada pero incomoda. En 2 habitaciones que estuvimos goteaba el techo por los aires acondicionados. Animación: Poca variedad. Personal: Nada que destacar más que un animador muy agradable (Diego).
Stayed 13 nights in Aug 2018

8/10 Good

Evinrude, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nella media per un buon soggiorno
Il complesso si trova a poca distanza dall'aeroporto, al centro dell'isola, il che lo rende strategico per chi ha intenzione di spostarsi in auto o con i mezzi per apprezzare le bellezze uniche di questa terra. Le camere sono pulite, anche se con la grande quantità di gente che frequenta l'hotel sono presenti i classici segni di usura (righe sui muri, porte scheggiate) ma ciò non intacca sull'esperienza del soggiorno. Il personale è gentile e sempre disponibile, la formula all-inclusive comprende anche bevande ed alcolici (anche se i cocktail li fanno con una macchinetta, quindi non sono paragonabili ad un bar/pub). Complessivamente l'esperienza è stata buona, compresi gli animatori non insistenti.
Stayed 7 nights in Aug 2018

6/10 Okay

Jessica, Italia

Liked: Cleanliness, staff & service
Permanenza buona per la pulizia della Camera e della struttura nulla da dire... Per la cucina qualche riserva, da italiani è difficile trovare ottima cucina... Nel complesso una buona struttura con un buon rapporto qualità prezzo.
Stayed 6 nights in Aug 2018