Exterior

Reviews of Holiday Inn Express & Suites Ft. Smith Airport, an IHG Hotel

2.5 out of 5

Reviews

9.2

Wonderful

Rating 10 - Excellent. 126 out of 165 reviews" "
Rating 8 - Good. 25 out of 165 reviews" "
Rating 6 - Okay. 5 out of 165 reviews" "
Rating 4 - Poor. 3 out of 165 reviews" "
Rating 2 - Terrible. 6 out of 165 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wa very nice
Stayed 1 night in May 2024
Response from Mallory on 17 May 2024
Debbie, we appreciate your feedback and are so happy you had a wonderful experience at our property!

6/10 Okay

Margaret

Stayed 1 night in May 2024

10/10 Excellent

Debbie

Fantastic
Stayed 1 night in May 2024
Response from Mallory on 6 May 2024
Thanks so much, Debbie! So glad you had a wonderful stay with us. Come see us again soon!

10/10 Excellent

Blake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aaron did a great job greeting and getting everything ready for our stay
Stayed 1 night in Apr 2024
Response from Mallory on 29 Apr 2024
Blake, we are so glad you received great customer service during your stay! Aaron is wonderful and we are very lucky to have him, we will make sure this gets passed along to him!

10/10 Excellent

Jamie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again!!!
Stayed 1 night in Apr 2024
Response from Mallory on 23 Apr 2024
We are so glad to hear this, Jamie! Looking forward to having you back the next time you are in the area!

6/10 Okay

Ray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel seemed new and in good order. Unfortunately the walls were paper thin as I could hear all of the people around me talking and watching TV the entire night. This made for a very poor sleeping experience...
Stayed 2 nights in Apr 2024
Response from Mallory on 23 Apr 2024
Ray, we are sorry to hear that you experienced some noise issues during your stay! We hope it doesn't deter you from staying with us in the future!

10/10 Excellent

Shelly

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Apr 2024
Response from Mallory on 23 Apr 2024
Thanks so much Shelly! We love that you had such a great experience!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, decor, comfortable beds
Stayed 1 night in Apr 2024
Response from Mallory on 23 Apr 2024
Thanks for the feedback, Tom! Glad you loved our hotel, we hope to see you next time you're in town!

10/10 Excellent

Allizeigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th time staying here ! It’s awesome I will choose this property every time.
Stayed 1 night in Apr 2024
Response from Mallory on 11 Apr 2024
Allizeigh, thank you for choosing to stay at the Holiday Inn Express & Suites when you are in the area! We love to see returning guests and are so glad you love our property!

8/10 Good

David

Stayed 1 night in Mar 2024
Response from Mallory on 29 Apr 2024
David, thank you for the review!

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay clean and very quiet!
Stayed 3 nights in Mar 2024
Response from Mallory on 8 Apr 2024
Thanks Theresa! We are so glad that you enjoyed your stay with us, come see us again soon!

8/10 Good

Jennifer, Mabank

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a good location, very clean, would stay again
Stayed 1 night in Mar 2024
Response from Mallory on 15 Mar 2024
Jennifer, we appreciate you taking the time to leave us a review and are so glad you loved your stay! Looking forward to having you back!

4/10 Poor

Nausha

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

2/10 Terrible

TIFFANY

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was rude, and had no intention to provide service to their guest. The Walter very thin, and the person who was standing next to me snored so loud, I could not get to sleep until three or 4 AM. I called down at 1:30 to see if they would bring a box fan to help with it. I have a broken toe and dislocated ribs, and it’s very painful for me to get up get street clothes on and go downstairs. It is a parent he was not gonna make any effort to bring me up a fan. They were worthless.
Stayed 1 night in Jan 2024

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Mallory on 29 Jan 2024
Thank you for the review, Robert! We are so glad that you enjoyed your stay!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities
Response from Mallory on 29 Jan 2024
Thank you for the 5 star review Brandon! We appreciate your feedback!

10/10 Excellent

Khia

Stayed 1 night in Dec 2023
Response from Mallory on 2 Jan 2024
Thank you for the 5 out of 5 star rating! We greatly appreciate your business!

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and friendly even at 11:30p!
Stayed 1 night in Dec 2023
Response from Mallory on 2 Jan 2024
We are so pleased to hear that you had a wonderful check in experience. We hope to see you again soon, thank you for the great review!

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mallory on 2 Jan 2024
Wow! 10 out of 10! Thanks so much for sharing your feedback, we appreciate you!

10/10 Excellent

Coby Jay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice and staff was excelent
Stayed 3 nights in Dec 2023
Response from Mallory on 2 Jan 2024
Thanks for sharing your experience about your stay, so happy you enjoyed it! Hope to see you again next time you are in the area. We appreciate your business!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Mallory on 20 Nov 2023
Thank you for the 10 out of 10 star review, we can't wait to see you again!

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!!
Stayed 1 night in Nov 2023
Response from Mallory on 20 Nov 2023
We are glad you hear you loved our property, come see us again soon!

8/10 Good

James

Liked: Staff & service, property conditions & facilities
The hotel & room were fine. But it was rented to us as a ‘suite,’ & it was nothing more than a regular room with a sofa bed thrown in. I would be embarrassed to offer it as a ‘suite.’ We’ll stick to Hampton Inn in the furture.
Stayed 2 nights in Nov 2023
Response from Mallory on 7 Nov 2023
James, we appreciate you taking the time to provide your feedback! We have numerous different types of suites here at our property. Our first type of suite includes a more spacious floor plan than a standard room type, as well as the couch! If you visit IHG.com you can view all of the suites that we have to offer!

10/10 Excellent

Alta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Mallory on 7 Nov 2023
Thank you for the 5 out of 5 star review, we appreciate your feedback!

10/10 Excellent

Howard, Sedalia

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property and rooms were exceptionally clean
Stayed 1 night in Nov 2023
Response from Mallory on 7 Nov 2023
Thank you so much for the great review! Our staff works very hard to keep the hotel looking brand new. We can't wait to see you again in the future!

8/10 Good

Marlin

Stayed 1 night in Oct 2023
Response from Mallory on 27 Oct 2023
Thank you for your feedback, Marlin! Come see us again soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Mallory on 27 Oct 2023
Thank you for the 8 out of 10 stars. We hope to see you again in the future!

10/10 Excellent

Christopher, South Pasadena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. A little hard to find coming in from Oklahoma.
Stayed 1 night in Oct 2023
Response from Mallory on 19 Oct 2023
Christopher, we are pleased to hear you loved your stay with us! We hope next time you're in the area you come see us again.

10/10 Excellent

Ashley

Stayed 1 night in Sep 2023
Response from Mallory on 17 Oct 2023
Ashley, thank you so much for the 10 out of 10 stars! So glad you loved your stay!

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would definitely stay again.
Everything was great. Staff were helpful and nice.
Stayed 1 night in Oct 2023
Response from Mallory on 17 Oct 2023
Brandon, we are so happy that you enjoyed your time at our property. We can't wait to have you back in the future!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Dolores

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Mallory on 28 Sep 2023
Thank you for the 10 out of 10 rating! We are so glad you loved our property and hope you see you again in the future!

10/10 Excellent

Betty, Duarte

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is so friendly and polite.
Stayed 4 nights in Aug 2023
Response from Mallory on 5 Sep 2023
Thank you so much for your kind words about our staff, we will be sure to pass this along to them!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Thin walla
The hotel itself was clean and the staff very friendly. My only complaint is the extremely thin walls. We could hear the guy in the room next to us coughing. Then, his TV was SO loud, it sounded like it was in our room. Not good when it was 11pm and we had to get up at 5am for a long drive home.
Stayed 2 nights in Aug 2023
Response from Mallory on 5 Sep 2023
Thank you for your feedback, Dawn. We are sorry to hear that you did not have the best experience due to a noisy neighbor. We hope this does not deter you from choosing us in the future!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here for a funeral and several of us were in the Holiday Inn Express. We gathered for breakfast and the breakfast personal kindly made us aware that the service would close soon if anyone wanted anything else. We stayed for at least another hour without being asked to leave. It allowed us a time and place to talk about our mother and sister.
Stayed 2 nights in Aug 2023
Response from Mallory on 5 Sep 2023
Nancy, we are so happy that you and your family had a great experience at our hotel and that you enjoyed our breakfast! Hope to see you again soon!

10/10 Excellent

Jami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was very clean in all areas! Comfortable beds! Great breakfast and staff was excellent keeping food area clean and stocked! The location was easy to get around and nice.
Stayed 2 nights in Aug 2023
Response from Mallory on 7 Aug 2023
Thank you for the kind words, Jami! We are so pleased to hear that you loved our complimentary breakfast. Come back and see us again soon!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very polite and helpful. Rooms very clean. Plenty of restaurants very close and easy to get to.
Stayed 1 night in Jul 2023
Response from Mallory on 7 Aug 2023
Thanks for the 5 our of 5, Patrick! We strive for great customer service so we are very glad to hear that is exactly what you received during your stay!

10/10 Excellent

Bobbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We like this Holiday Inn Hotel because it has all that we need when traveling. Clean rooms & bathrooms, comfortable beds, big TV, in room coffee machine, microwave, & frige, good daily breakfast, a pool, exercise room & THE LAUNDRY ROOM! And it is close to the assisted living facility that my 96 year old mom lives in there in Ft. Smith! (I do wish the Fish Grill Restaurant was still open next door.)
Stayed 5 nights in Jul 2023
Response from Mallory on 21 Jul 2023
Thank you so much! We are so glad to hear that you love all of the amenities at our property! We look forward to having you back in the future!

10/10 Excellent

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such a clean, large room. Delicious breakfast!
Response from Mallory on 21 Jul 2023
Thanks so much, Lindsay! Glad you loved your stay!

10/10 Excellent

Rajendra

Nice clean room and very nice free breakfast
Stayed 1 night in Jul 2023
Response from Mallory on 21 Jul 2023
We appreciate your feedback, Rajendra! Thanks for the 5 stars!

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
We have stayed in alot of hotels over the years and this is one of the best. If you are in or coming to Ft. Smith, you need to stay here!
Stayed 1 night in Jul 2023
Response from Mallory on 5 Jul 2023
Tom, we are so happy to hear that you enjoyed your stay at our property! Hope to see you back in the future!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous property!
It was only a one night stay but it was outstanding! I wished i didnt have to leave. Fabulous property with outstanding sraff and amenities. I highly recommend!
Stayed 1 night in Jul 2023
Response from Mallory on 5 Jul 2023
John, make sure to come see us again! Thanks so much for the awesome review.

10/10 Excellent

James, Camdenton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel.
Stayed 1 night in Jul 2023
Response from Mallory on 5 Jul 2023
We appreciate your feedback, James! Happy to hear you liked the property!

10/10 Excellent

Judy

Stayed 1 night in Jun 2023
Response from Mallory on 5 Jul 2023
Judy, thank you for the 10 out of 10! We appreciate your feedback!

10/10 Excellent

Lydia

Liked: Cleanliness, property conditions & facilities, room comfort
Very nice clean and convenient! And breakfast!
Stayed 1 night in Jun 2023
Response from Mallory on 28 Jun 2023
We are so glad that you loved your stay! Please come back again soon!

10/10 Excellent

Steven

Stayed 1 night in Jun 2023
Response from Mallory on 21 Jul 2023
Thank you for 5 stars, Steven! Come see us again soon!

10/10 Excellent

pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay
Room was comfortable and the staff exceptional.
Stayed 1 night in Jun 2023
Response from Mallory on 19 Jun 2023
Wow! We truly appreciate the kind words about our staff, Pamela. So happy you had such a wonderful stay!

10/10 Excellent

Susan

Stayed 1 night in Jun 2023
Response from Mallory on 28 Jun 2023
Thank you for the 5 out of 5 stars!

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here two nights and absolutely loved and enjoyed this hotel. Will definitely stay here again when we are next in the area.
Stayed 1 night in Jun 2023
Response from Mallory on 7 Jun 2023
Thank you so much for your feedback, Marvin! Looking forward to having you back and so glad you loved your stay!

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in May 2023
Response from Mallory on 7 Jun 2023
Thank you so much for the great review! Hope to see you again soon!