Lobby

Reviews of Red Roof Inn Cadiz

2 out of 5
Red Roof Inn Cadiz
154 Hospitality Ln, Interstate 24, Exit 65, Cadiz, KY

Reviews

8.2

Very good

Rating 10 - Excellent. 129 out of 287 reviews" "
Rating 8 - Good. 96 out of 287 reviews" "
Rating 6 - Okay. 30 out of 287 reviews" "
Rating 4 - Poor. 18 out of 287 reviews" "
Rating 2 - Terrible. 14 out of 287 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Crystal

Travelled with family
Liked: Amenities, property conditions & facilities
It was nice and clean.
Stayed 1 night in Apr 2024
Response from Kerry-Lee RediResponse Specialist on 6 May 2024
Hello Crystal, It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN CADIZ. It’s an absolute joy reading how nice and clean you found our hotel to be. Your comments are encouragement as we aim to continuously provide great stays for all our guests here at Red Roof. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff and great location.
Stayed 1 night in Apr 2024
Response from Olivia RediResponse Specialist on 11 May 2024
Thank you for your review, Amy. It is so rewarding to read that you had a great encounter with us at our Red Roof Inn Cadiz. I am so happy to know that you were pleased with our clean rooms, our friendly staff and great location. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,OliviaRed Roof Management RediResponse Specialist

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sharma RediResponse Specialist on 25 Apr 2024
Hello Susan, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CADIZ and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was very comfy which is hard to find. Very nice & helpful staff!
Stayed 1 night in Apr 2024
Response from Sashauna RediResponse Specialist on 11 Apr 2024
Dear Gary,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN CADIZ. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our helpful staff and the comfortability of the bed. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist

10/10 Excellent

Sonya

Liked: Cleanliness, staff & service, property conditions & facilities
The place was nice and clean
Stayed 1 night in Apr 2024
Response from Recordo, Rediresponse Specialist on 9 Apr 2024
Dear Sonya,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Cadiz. Hearing that our nice and clean property met your expectations was thrilling. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

John, RInggold

Liked: Cleanliness, staff & service, property conditions & facilities
Nice affordable
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 16 Mar 2024
Dear John,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN CADIZ. We're thrilled to hear that you were pleased with our affordable rooms. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

2/10 Terrible

Rebecca

Travelled with family, Travelled with pets
Not pet friendly, considerably inhospitable to pets and pet families.
Stayed 1 night in Mar 2024
Response from Adraine Rediresponse Specialist on 15 Mar 2024
Dear Rebecca, Thank you for taking the time to tell us about your experience at the RED ROOF INN CADIZ. I am sorry that your experience did not meet your expectations. We are sorry to read that you described our hotel to be inhospitable to pet and pet families. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concern.Very truly yours,AdraineRed Roof Management Rediresponse Specialist

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and staff
Stayed 1 night in Jan 2024
Response from Toni-Ann RediResponse Specialist on 30 Jan 2024
Hello Brian,Thank you for being a guest here at our Red Roof Inn Cadiz. We are happy to have been able to provide you with a great room and friendly staff service. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

Roni

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Antonio,RediResponse Specialist on 28 Dec 2023
Hello Roni, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CADIZ and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

8/10 Good

Noella

Stayed 1 night in Dec 2023
Response from Kamaria RediResponse Specialist on 24 Dec 2023
Hello Noella, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CADIZ and I appreciate your 4/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

Nicole

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woman working was EXTREMELY RUDE. Also property says pet friendly and will allow a large dogs but not 2 small dogs after taking our money.
Stayed 1 night in Nov 2023
Response from Devorine Red Roof Management on 28 Nov 2023
Hi Nicole,Thank you for sharing your response following your recent stay at our Red Roof Inn Cadiz location. I am disappointed to learn that you had a rude encounter with our staff and also that our pet policy wasn't pleasing to your travel plans. It is important to note that Red Roof love pets; however, our policy states that our property adheres strictly to one pet per room and the pet should exceed 80 pounds. This information can also be found in our property details on our website. Let me humbly apologize though for any inconvenience this misunderstanding may have caused. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

2/10 Terrible

Tyler

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tianna RediResponse Specialist on 14 Nov 2023
Hello Tyler, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cadiz and I were disappointed to see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Tab

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inadequate, Dishonest, Arrogant, unfriendly
When we first arrived at the Hotel, the bathroom floor, toilet and sink were drenched in water and water was pouring out of the ceiling. When we requested help, the attendant looked at the situation and said that he would get back to us. We waited a half hour, and he did not get back to us. When we called the front desk, he said the leak in the ceiling would stop soon and that we should clean up the water on the floor ourselves. The television also did not work. We requested a new room. He argued with us and said that he could not change the room after we have been in it a half hour. After using strong language and arguing he hung up. I was in the process of calling Hotels.com to complain when he called and said he would give us another room. The second room did not have a leak in the ceiling, but the quality of the room was low. The pictures in the ad are deceiving.
Stayed 2 nights in Oct 2023
Response from Tianna RediResponse Specialist on 26 Oct 2023
Dear Tab, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Cadiz. I was very disappointed that the hospitality of the staff, the leakage situation, the sink and the other highlighted concerns that hindered your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the lack of cleanliness did not meet your expectations. To prevent future negative ratings, upper management have been made aware of your comments in an effort to directly address your concerns. Thanks to your feedback, Red Roof can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Wendell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and it was a great location
Stayed 1 night in Oct 2023
Response from Tianna RediResponse Specialist on 24 Oct 2023
Dear Wendell,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cadiz. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the convenience of our location. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,Tianna Red Roof Management RediResponse Specialist

10/10 Excellent

Colin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and close to where we needed to be.
Stayed 2 nights in Oct 2023
Response from Tianna RediResponse Specialist on 21 Oct 2023
Hello Collin, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Cadiz. It is so rewarding to read that you enjoyed the spotlessness of your room and the convenience of our location. It's Red Roof primary intention to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna Red Roof ManagementRediResponse Specialist

8/10 Good

pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Coffee was empty. Very disappointed
Stayed 2 nights in Oct 2023
Response from Tianna RediResponse Specialist on 11 Oct 2023
Dear Pamela,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Cadiz. You mentioned that the coffee was empty which was very disappointing for you. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Red Roof value you as a our guest and welcome your 4/5 score. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
This was a very clean and comfortable room that is close to many restaurants. We will be back!
Stayed 1 night in Oct 2023
Response from Toni-Ann RediResponse Specialist on 7 Oct 2023
It is so rewarding to read that you had a great stay with us here at Red Roof. Thank you for your comments. We’re happy to see that you were pleased with the cleanliness of your room, its comfortability and the close by eateries. I’m so glad we earned your 5/5 score. The feedback you’ve provided will be used to continually improve our hotel.Thank you for choosing Red Roof Inn. We hope to see you again soon.Sincerely,Toni-AnnRed Roof managementRediResponse Specialist

10/10 Excellent

Jody, Canon City

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your night time desk clerk was the friendliest and most helpful! She is remarkable! Truly enjoyed the holiday decorations! The room is beautiful!
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Front desk lady was sweet! Room was clean, only complaint is the good size crack in the ceiling inside the shower.
Stayed 1 night in Sep 2023
Response from Carla Red Roof Management on 25 Sep 2023
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Cadiz. I am glad to read that you were pleased with our front desk staff and the cleanliness of the room, prompting your 10/10 score. However, you mentioned that there was a good size crack in the ceiling inside the shower. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Pavel

Stayed 1 night in Sep 2023
Response from Olivia RediResponse Specialist on 23 Sep 2023
Hello Pavel, The staff at the Red Roof Inn Cadiz and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Terry

Stayed 2 nights in Sep 2023
Response from Toni-Ann RediResponse Specialist on 9 Sep 2023
Hello Terry, Thank you for choosing to stay at our Red Roof. I appreciate your 3/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with a better experience.I do hope that you will return to our hotel, or any other Red Roof in the future.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

10/10 Excellent

John, RInggold

Business traveller
Liked: Amenities
Clean, affordable and quite
Stayed 1 night in Sep 2023
Response from Toni-Ann RediResponse Specialist on 9 Sep 2023
It is so rewarding to read that you had a great stay at our Red Roof Inn, John. Thank you for your comments. Red Roof is happy to see that you loved the cleanliness, affordability and the quiet environment. I’m so glad we earned your 5/5 score. The feedback you’ve provided will be used to continually improve our hotel.Thank you for choosing Red Roof Inn Cadiz, John. We hope to see you again soon.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist - Redroof

10/10 Excellent

Kenneth, Girard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice no frills property. Friendly staff and clean rooms. The towels left something to be desired, but for the price it was an excellent value.
Stayed 1 night in Sep 2023
Response from Kamaria RediResponse Specialist on 4 Sep 2023
Dear Kenneth,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CADIZ. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 Excellent

scott

Stayed 1 night in Aug 2023
Response from Toni-Ann RediResponse Specialist on 18 Sep 2023
Hello Scott,I am pleased to have had you as our guest at our Red Roof Inn. Your 5/5 score is much appreciated, Yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Good

Diane, Hanover Park

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean & comfortable. Really wanted to watch a football game but they don't get any of the channels. Soap dispenser doesn't dispense very well and there wasn't any of soap or shampoo available. The room did have a small frig, microwave & coffee maker. Room appeared to be recently updated.
Stayed 1 night in Aug 2023
Response from Kamaria RediResponse Specialist on 22 Aug 2023
Dear Diane,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CADIZ. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay. However, I sincerely apologize for the issues highlighted which hindered your stay. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Kamaria RediResponse Specialist

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Linton Rediresponse Specialist on 9 Aug 2023
Dear Stephanie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cadiz and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

4/10 Poor

Cathy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Air conditioner came on and off every minute or two. Thank goodness it was working though. Wanted to check in about noon so as not to leave stuff in hot car. Answer no.
Stayed 1 night in Jul 2023
Response from Tianna RediResponse Specialist on 30 Jul 2023
Dear Cathy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Cadiz. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. However, it is important to know that early check in is based on the availability of the hotel. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist

2/10 Terrible

Michelle

Travelled with family, Travelled with pets
Disliked: Staff & service, amenities
We had stayed at what was to be a pet friendly hotel. They charged us a $100.00 deposit. Which was the first for us.When we left the next morning we had cleaned up everything as we always do. We went to the same red roof inn as the night before. And they refused us service. Kept our $100.00 deposot and said it was for property damage. When we asked for proof of the property damage. They could not show us any proof of damageThey refused us
Response from Toni-Ann RediResponse Specialist on 27 Jul 2023
Hello Michelle,Thank you for leaving a review. I was disheartened to see your stay resulted in a 1/5 score. It upsets me to hear about the charges you described. I am sorry for your experience. Upon investigation of your claims, it has been brought to my attention that you had 2 pets in the room and there was dog pee in bathroom and by both ends of bed, hence 25 was taken as a fee and the remaining 75 was refunded. Refunds may take 7-14 business days to be reflected in your account. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope you have a good day.Sincerely,Toni-AnnRed Roof Management RediResponse Specialist

10/10 Excellent

Rachel

Stayed 2 nights in Jul 2023
Response from Tianna RediResponse Specialist on 25 Jul 2023
Hello Rachel,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Cadiz appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRediResponse Specialist

6/10 Okay

Loren

Liked: Staff & service
Stayed 1 night in Jul 2023
Response from Chevanese RediResponse Specialist on 16 Jul 2023
Hello Loren,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Cadiz and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRediResponse Specialist

4/10 Poor

Melissa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Shower ceiling peeling. Wasn’t the worst I have stayed for this price but also not the best. I like the floor not having carpet felt much more sanitary.
Stayed 2 nights in Jul 2023
Response from Chevanese RediResponse Specialist on 16 Jul 2023
Dear Melissa,Thank you for taking a moment to complete our survey regarding your stay at the Red Roof Inn Cadiz. I'm glad you were pleased with our carpet less floor. However, you mentioned that the shower ceiling was peeling. Your feedback is important to us and will be taken into consideration to make changes to improve our customer experience.Thank you again for sharing your review. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ChevaneseRediResponse Specialist

6/10 Okay

Brian

Travelled with partner
Disliked: Property conditions & facilities
Needs maintenance. Bed hard as a rock.
Stayed 2 nights in Jul 2023
Response from Xao RediResponse Specialist on 14 Jul 2023
Thanks for sharing your feedback with us, Brian. The team at our Red Roof Inn Cadiz was pleased to see that you had a satisfactory stay. However, you stated that the property needs maintenance and that the beds were too hard for your liking, which hindered your stay. As such, your feedback will be kept into consideration going forward.Guest feedback, like yours, aids in our growth, so we would like to extend our thanks for your feedback. It would be our pleasure to provide you with improved stays going forward.Regards,XaoRediResponse Specialist

2/10 Terrible

Christopher

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was probably not as dirty as it appeared, I think it just needed a LOT of TLC, because it was a mess so to speak. The room that we stayed in appeared to be partially painted. The sheets towels and bathroom facilities were clean which is what was mainly important, but for $105, there should have been an amazing breakfast or something. We stayed at 3 different Red Roof Inns across Kentucky this week and this was an embarrassment to Red Roof Inns. I hope that we just caught it in the beginning stages of being updated or something because the others were the same price and set a standard for us that we expected and were very let down at this one. We had breakfast and a much cleaner room at the other locations (Cardin, KY and Lawrenceburg, IN).
Stayed 1 night in Jul 2023
Response from Kerry-Lee RediResponse Specialist on 7 Jul 2023
Dear Christopher, Thank you for taking part in our guest survey following your stay at the RED ROOF INN CADIZ. It’s great to hear the sheets, towels, and bathroom facilities were clean. You however indicated the staff was not professional and the room was not clean to your liking. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on 4 Jul 2023
Dear Grace, We at the RED ROOF INN CADIZ are thrilled to have earned your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

8/10 Good

DAVE

Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on 1 Jul 2023
Dear Dave, We at the RED ROOF INN CADIZ are thrilled to have earned your scoring of 8/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee RediResponse Specialist

4/10 Poor

Jocelyn

Travelled with family, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
We were disgusted to find some cockroaches on the room as well as dead ones outside the door. We were too tired to find another hotel in the area since we arrived late. I will not recommend this hotel to anybody.
Stayed 1 night in Jun 2023
Response from Kerry-Lee RediResponse Specialist on 26 Jun 2023
Hello Jocelyn,Thank you for your feedback following your experience at the RED ROOF INN CADIZ. I am so sorry to hear that your most recent experience with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that your stay was less than ideal due to the pest situation you reportedly encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Know that your voice is of tremendous importance to us and we value your comments which will help us to continuously improve our services and make our guest experiences better.Thank you for sharing your concerns and all the best in your future travels.Sincerely,Kerry-LeeRediResponse Specialist

8/10 Good

Gloria, Augusta

Liked: Cleanliness, property conditions & facilities
Toilet was horrible
Stayed 2 nights in Jun 2023
Response from Dannielle Rediresponse Specialist on 25 Jun 2023
Dear Gloria,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CADIZ. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the toilet. We are sorry for this issue. We will take your comments into consideration to make changes to improve our customer experience. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guestsThank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management

10/10 Excellent

michael, benton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. mini fridge and microwave in room.5 min walk to KFC, TACO BELL, WENDYS, and CRACKER BARREL
Stayed 4 nights in Jun 2023
Response from Recordo Rediresponse Specialist on 23 Jun 2023
Hello Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CADIZ. It's thrilling to hear that our conveniently located property was ideal. We appreciate your 5/5 rating and highlight of our cleanliness. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future. Sincerely,Recordo Rediresponse Specialist

2/10 Terrible

Karen

Disliked: Staff & service, room comfort
Stayed 3 nights in May 2023
Response from Gabrielle RediResponse Specialist on 29 May 2023
Thank you for taking a moment to leave a review, Karen. Myself and the staff at the Red Roof Inn Cadiz were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle RediResponse Specialist

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Gabrielle RediResponse Specialist on 29 May 2023
Thank you for taking a moment to leave a review, Craig. Myself and the staff at the Red Roof Inn Cadiz appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, Gabrielle RediResponse Specialist

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good.
Overnight stay on a trip. Was fine. Clean, quiet, and comfortable. Felt totally safe.
Stayed 1 night in Apr 2023
Response from Kamaria RediResponse Specialist on 24 May 2023
Dear Ron,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CADIZ . We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our stay to be clean, quiet, comfortable and you felt safe during your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Kamaria RediResponse Specialist

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just over night. Very clean. Even smells clean. Comfortable bed. Check in was easy and the clerk was very nice.
Stayed 1 night in May 2023
Response from Gabrielle RediResponse Specialist on 7 May 2023
Thank you for taking the time to leave a review, Carol. Myself and the staff at the Red Roof Inn Cadiz appreciate your 8/10 score following your stay. I am happy that you appreciated our clean smell, comfortable beds and easy check-in process. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely, GabrielleRediResponse Specialist

8/10 Good

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access from the interstate. Room was very clean. Excellent supper at the Harper House which is near the Red Roof.
Stayed 1 night in Apr 2023

6/10 Okay

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service
It was pretty basic for the price. The room was clean.
Stayed 1 night in Apr 2023
Response from Gabrielle RediResponse Specialist on 5 May 2023
Thank you for taking a moment to leave a review, Jacqueline. Myself and the staff at the Red Roof Inn Cadiz appreciate your 3/5 score following your stay. I am happy that you were pleased with our cleanliness. We aim to deliver positive experiences and we’re happy you were satisfied. However, you stated that it was pretty basic for the price. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, GabrielleRediResponse Specialist

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and very comfortable bed
Stayed 1 night in Apr 2023
Response from Gabrielle RediResponse Specialist on 1 May 2023
Dear Jennifer, Everyone here at the Red Roof Inn Cadiz was proud to see your 5/5 score. Your kind words regarding our very clean room and comfortable beds are much appreciated. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback. Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another 5 star experience. Sincerely, Gabrielle RediResponse Specialist

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Toni-Ann RediResponse Specialist on 30 Apr 2023
Hello Grace, I received a copy of your survey, and wanted to take a moment to personally respond. I appreciate your 5/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No BREAKFAST
Very clean, but wish they offered breakfast.
Stayed 1 night in Apr 2023
Response from Kerry-Lee RediResponse Specialist on 23 Apr 2023
Dear Nancy,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the Red Roof Inn Cadiz. It was a joy to read the property was very clean. As it pertains to breakfast it is not a listed amenity at the location. However there are restaurants in close proximity. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee RediResponse Specialist

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Toni-Ann RediResponse Specialist on 25 Apr 2023
Hello Gregory, I appreciate your 5/5 score following your stay, but would love for you to consider adding comments to your survey to let us know what we’re doing well and where we can improve to provide you with an even better experience. I do hope that you will return to our hotel, or any other Extended Stay locations in the future. Sincerely, Toni-Ann RediResponse Specialist

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Get experience. Room very clean and smoking areas for smokers. Very happy with experience. Pet friendly as well!
Stayed 1 night in Apr 2023
Response from Kerry-Lee RediResponse Specialist on 19 Apr 2023
Hello Kelly, It’s great to see we have been scored a perfect 5/5 following your recent stay with us at the RED ROOF INN CADIZ. It’s an absolute joy reading how clean you found our rooms to be, there was availability of a smoking area for smokers and you liked our free pet policy. Your comments are encouragement as were aim to continuously provide great stays for all our guests. Thank you again for your kind remarks. It would be our pleasure for you to repeat your experience with us in the future. Sincerely, Kerry-Lee RediResponse Specialist