Front of property

Reviews of Niku Guesthouse

2.5 out of 5
Niku Guesthouse
143/26-27 Rat-U-Thit Rd., Paradise Complex, Patong, Phuket

Reviews

6.2
Rating 10 - Excellent. 1 out of 16 reviews" "
Rating 8 - Good. 7 out of 16 reviews" "
Rating 6 - Okay. 4 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 3 out of 16 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

5.6/10

Property conditions & facilities

Reviews

6/10 Okay

Peter

Disliked: Staff & service
close to bagala
Stayed 28 nights in Aug 2018
Response from Niku on 19 Sep 2018
True

8/10 Good

ihsan ali, london

Liked: Cleanliness, staff & service, property conditions & facilities
Guesthouse, heart of everything
Good place to stay if you want everything to be walking distance, bangla Rd night live 4minutes, beach 10minutes, every kind of restaurants couple of minutes away shopping mall close by.
Stayed 14 nights in Sep 2017
Response from Niku on 17 Nov 2017
Thank you for the review. Always a pleasure to have guests, who understand, that a guesthouse is different from a five star resort.

6/10 Okay

Verified traveller

Stayed 27 nights in Nov 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2018
Response from Niku on 3 Jun 2018
Thanks

8/10 Good

GEORGIOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BIG ENOUGH ROOM,CLEAN, WITH FAN TV,AND A SMALL REFRIGIRATOR.CLOSE TO EVERYTHING WITH NICE AND KIND OWNERS. THANKS FOR EVERYTHING.
Response from Niku on 1 Apr 2018
Thank you Georgios. Always a pleasure to host guests, who understand the meaning of the word "guesthouse"

6/10 Okay

hisan, japan

Liked: Staff & service
Disliked: Room comfort
立地条件良し
便利な場所にあり清潔に保たれているが、ホテルの快適さは求められない。部屋番号指定の予約優先のため滞在中に無断で部屋移動が行われたが、タイのお国柄を考慮し気分良く過ごす必要がある。猫好きには人懐こい猫もいてアットホームな雰囲気は楽しめる。
Stayed 3 nights in Feb 2018
Response from Niku on 3 Mar 2018
Thanks for mention good location, cleaning and the homely atmosphere. sorry, that we forgot to remind you of your moving date, which was agreed with you in advance. Concerning comfort, then we have basic budget rooms and comfort rooms with private bath TV etc. You chose the cheapest budget room available. In that room type low rate is a higher priority as comfortable interior.

6/10 Okay

Celina

Liked: Room comfort
Stayed 6 nights in Feb 2018
Response from Niku on 4 Apr 2018
Thanks

8/10 Good

Verified traveller

bon rapport qualité prix
Hôtel correct pour le prix. Proche de la plage et du centre commercial. La cuisine est sympa. Terrasse extérieur accessible même après la fermeture de l hôtel vers 22/23h, il y a une clé d accès par l arrière.
Response from Niku on 26 Feb 2018
Thank's for your nice review. Plain rooms for a reasonable rate is our specialty. the cook also thanks for your compliment to the kitchen. Best regards

8/10 Good

Herbert

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2017
Thank you

2/10 Terrible

kes, España

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Propietario agresivo y super borde.
El hotel huele mal, en las habitaciones como colcha hay una toalla vieja y rota. Las toallas de la ducha estan sucias y rotas también. Pero lo peor es el propietario, ha sido agresivo a la llegada diciendonos de no reservar con expedia porque tiene mucha comisión, y el día siguiente se enfrentó a mi porque conteste a la encuesta de expedia sobre la primera impresión en maniera negativa. Tive que pedir un cambio de hotel. No lo aconsejo, hay mucho mejores al mismo precio.
Stayed 13 nights in Nov 2017
Response from Niku on 10 Dec 2017
Unfortunately overall bad ratings and finding errors, even invent false allegations, like the bad smell and dirty towels, has become the normal, as soon as a slight conflict occurs. Your real problem was that I was not able to change your room type to a room with private bathroom, when I immediately after your reservation made you aware of the fact that the room you booked was with shared bathroom. I explained to you several times, that only the source of reservation can change reservations and that changing reservations was a problem when booking with Expedia. Then you complained to Expedia about our check-in procedure, without specifying the problem, which I asked you to do. Claiming that this has something with commission to do is pure nonsense. Hotels pay about 15% commission to all online travel agencies, not the other way around. I do apologise for the hole in one of your towels, but that problem could easily had been solved, by asking for a new towel. That the towel was dirty is simply not true. Much better at the same price is the standard unproven ending phrase on this type of reviews, best regards from Niku Guesthouse

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything we needed for a really good price
Nikus guesthouse was Perfect for us the 4 nights we spent in Patong. It's really close to everything (mall, beach, party etc) worth the money!! Make sure you have at least one meal in the restaurant as well.
Response from General Manager on 3 Mar 2017
Thank you Amanda. Nice to see, that there still are experienced travelers around who appriciate, what they rent and a relief to know, that somebody understand, that the facilities in a guesthouse budget room are different from a five star hotel. The cook also thanks for the compliment. Best regards from Niku Guesthouse

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Insalubre
Inadmissible qu'Expedia propose ce type d'offre. Hôtel insalubre éviter le!
Response from Niku on 8 Feb 2017
Dear Anonymous, Meaningless condemnations without solid content doesn't give us much opportunity to improve anything. Read and understand the description on the booking page. If you do not understand the text, then use translate. And do not expect five star facilities on cheap budget rooms in a local guesthouse. Our budget rooms use shared bathrooms, which are clearly mentioned in the description and our comfort rooms have private bathrooms. All bathrooms have white tiles, not yellow, as shown on attached manipulated image. Sincerely from Niku Guesthouse

8/10 Good

Mike, De Jonge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
goed hotel
Goede accomodatie met goede bedden ruime kamers schone vloer enzovoorts
Response from Niku on 8 Feb 2017
Thank you

2/10 Terrible

Nathalie

Disliked: Staff & service, property conditions & facilities, room comfort
Hôtel à fuir
À dynamiter, c'est carrément déprimant , glauque. Le proprio, peu aimable et bien imbibé quotidiennement. L'établissement est ouvert seulement de 11h à 20h. Les casiers coffres sont à l'accueil et mieux vaut ne pas avoir besoin d'effets personnels en dehors des horaires d'ouverture .
Response from General Manager on 5 Feb 2017
Thank you for the nice words about our humble guesthouse and my person. However, personal unjustified accusations can’t be used for much. It may be a language problem. Apart from allegations, then your single exact complaint is about the fact that our reception with safe box is only open during our front desk open hours, which are clearly written on our Expedia web page. It is quite normal among small guesthouses, that guests have night access with their own key for the backdoor. Dear guests, please read and understand descriptions before renting a room, this will save you for a disappointing experience and us for disgruntled guests, sincerely from Niku Guesthouse

8/10 Good

Markus

Disliked: Cleanliness, staff & service, room comfort
Es war OK, ich komme wieder!
Der Chef war hilfsbereit und nett.
Response from General Manager on 9 Feb 2017
OK you are welcome

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Excellent location
Rooms are simple (room, fridge, vent, bathroom option), but very well located in Patong. Ideal location for both day and nigth life ! Price is cheap, room are clean ! Nothing else to say than: Book-it !
Response from Niku on 17 Aug 2016
Thanks for your comment, reviews are very important for us, best regards from Niku Guesthouse