2/10
Exceptionally unhappy with our stay at the Rafaello, and how they chose to deal with my feedback. Room 102 aircon did not work! This was during a really hot period at the start of July. Called reception around midnight to seek help and no-one answered. Reported following morning at checkout and no apology despite our inability to sleep that night. Wrote to the hotel and unsatisfactory response received. Needless to say, last stay at the Raffaello for us.
Richard
เข้าพัก 1 คืน, กรกฎาคม 2025