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"Wonderful customer service. I mentioned how last year when attending the TED Conferemce, they gave me a room that had a harbor view - and they made sure to do it again! Thank you thank you!! "

"Excellent value right in the heart of downtown Vancouver "

"Front desk staff could have been much friendlier. Very clean, nice rooms, and quiet."

"Beautiful hotel & the staff are very nice and helpful! Our kids have loved watching all the airplanes flying overhead from our room!"

"We needed a comfortable place to recharge, relax and reconnect. The service at breakfast was so welcoming and excellent food. Area was quiet too."

"Located inside airport terminal, beautiful luxury rooms! The black out curtain could be improved by offsetting the railing so that one side of the curtain goes past the other so there is no gap in the middle!"

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"We were just here overnight. It was 15 minutes from the airport. Very quiet location. Clean room, comfortable bed. Excellent service with the shuttle."

"Great 1 night Stay, clean modern hotel. I wasn't made aware they'd left the Hotels.com (Expedia) VIP programme between booking and stay so I didn't get most of the benefits (e.g. room upgrade). They were going to charge for car parking which was shown as free for Gold members at the time of booking. I mentioned this and they honoured the free parking."