Das Hotel war gut mit gutem Service, aber die Bedienung im Restaurant erinnerte an beste Tito Zeiten. Unfreundlich und arrogant. Ich habe mit ein anderes Restaurant gesucht.
Vi hade en mycket trevlig vistelse här även om det bara var en natt. Smidig parkering och nära till allt. Frukosten var över förväntan och personalens service och bemötande var världsklass!
Dear Daniel, Thank you for choosing us for your stay at Zlatibor. We’re glad to hear that you were satisfied with yourexperience. We look forward to welcoming you back to hotel Zlatibor Mona in the near future.Kind regards, Zarija Vilaret, marketing communication specialist
Dear Andjela, Thank you for leaving a review. We’re so glad you were able to visit us at hotel Zlatibor Mona. Our teamis always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.Kind regards, Zarija Vilaret, marketing communication specialist
6/10 พอใช้
Mathias
เดินทางกับครอบครัว
4 ก.ค. 2022
ชื่นชอบ: ความสะอาด, ความสะดวกสบายของห้องพัก
Not fully ready
No one really seemed to care about our stay, except a young guy and girl working in the restaurant. The refrigerator was broken and there were towels missing in the room. One bed wasn’t even ready.
Mathias
เข้าพัก 2 คืน, มิถุนายน 2022
การตอบกลับจาก Hotel Mona Team วันที่ 18 ก.ค. 2022
Dear Mathias,
Thank you for taking your time and for sharing your experience after your stay at hotel Zlatibor Mona.
Please, accept our heartfelt apologies for all the inconvenience you suffered with while you were in our hotel.
Our the most important mission is satisfaction of our guests, domestic atmosphere, authentic hospitality and pure love for what we do.
We‘re deeply disappointed to hear about the challenges you experienced during your time with us. We hold our team to the highest standards and regret that we didn’t meet those expectations.
We hope you give us another chance soon, so we can share a more positive experience next time.
Best regards,
Mona hotel Zlatibor Team
This hotel deserves 5 stars, but they don't have an outdoor pool. Probably the best hotel overall my family has ever stayed at.
The food was absolutely amazing! Fresh every time, and had a wide variety. The spa was exceptional! There's also little indoor daycare/playground for kids for the rainy days.
Definately coming back!
Boris
เข้าพัก 3 คืน, พฤษภาคม 2022
การตอบกลับจาก Mona hotel Zlatibor Team วันที่ 6 ก.ค. 2022
Dear Boris,
Thank you so much for your five-star review. We are delighted to hear that you and your family had an extraordinary experience with us, here at hotel Zlatibor Mona.
We strongly believe that fresh, high-quality ingredients make all the difference and the most important thing is that you truly enjoyed all our meal options. We put a lot of effort in making our guests satisfied.
Thank you for recognizing the quality of our service.
We truly believe that we will have another chance to welcome you back at our hotel.
Kind regards,
Dear Semir, Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to welcoming with you again in the future!
You can feel smell in all hotel. Also in the bathroom is smell.The service is very very bad. You are wait for half hour for drinks. Very bad experience. This is first time and last time in this hotel.
Jovana
เข้าพัก 2 คืน, ธันวาคม 2021
6/10 พอใช้
Ivana
เดินทางเป็นกลุ่ม
12 พ.ย. 2021
ชื่นชอบ: พนักงานและบริการ, สิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด
Not very well maintained! Room and bathroom were not clean. Bathroom had hair all over the place left from previous guests. They don’t have conditioner for hair!!!
The staff in the Pansion restaurant did nothing
by those who did not use bandages when they also came up to pick up more food, a lot of noise from children, but generally a good hotel, but also no more, the room on our stay was very worn, and no hot water in the sink, only in the shower
Det var lugnt och det vi ville ha. Vi var dock väldigt besvikna på spa delen då personalen sa att det ingick men inte att fram till 18.00 var det mer som en pool för barn. Den stressfria zonen vi letade efter fanns inte. Blev mer stressad trots skyltar att man ska tänka på andra gäster och hålla nere ljudnivån vilket är svårt om barn hoppar, skriker, kastar boll och föräldrar lär sina barn simma i den poolen som är avsedd för avkoppling. Fin restaurang.
The hotel only good things are: it location in the center next to shops and restaurants and rich breakfast.
We got dirty room with bugs. Then the change our room for 2 twin bad. The maintenance is very poor. Carpets are dirty and the room smells funny.the heated pool was cold. This one - NOT value for money.
Good stay at hotel, entire town under construction
The stay at the hotel was good. The entire town was under construction at the time, however, including the street directly in front of the hotel, which was removed without notice on the first day of our stay. But we enjoyed it.
Craig
เข้าพัก 6 คืน, มิถุนายน 2020
8/10 ดี
ผู้เข้าพักจริง
3 ม.ค. 2020
ผู้เข้าพักจริง
เข้าพัก 4 คืน, ธันวาคม 2019
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางกับคู่รัก
14 ก.ย. 2019
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff is amazing, ready to help, hotel's condition is outdated and is screaming for update. We did not like that part of the hotel is still smoking part and that Lada bar is smoking as well. Smoking inside the building is big NO NO everywhere in western countries and it has to be introduced in Serbia urgently. Wellness center needs to fix hot tub's jets and to advertise "unknown" temperatures in tubs and pool as it claims 29 deg C in pool but it is for sure 5-6 degrees lower and there is no chance that hot tub has 34 deg C, more like 28 or so. Also, you can not keep window open in the room during the night as there are so many street dogs around that bark whole night and you can not sleep, this is not the hotel's issue but someone from there needs to talk with city staff about this problem.
Hotel overall was really nice, modern and comfy! The weather was cold, I’ve been driving for hours so I finally decided to get a room at this hotel since it had a really nice spa picture on the road in a billboard and a pictores online looked nice! I booked, got there, checked in and relaxed, used the spa....while I was excited for the jacuzzi the water was not hot and sauna was no where at a high temperature. So therefore I did not feel relaxed! This hotel will not give you the relaxation satisfaction you need if you feel like RELAXING and eating from a 5-7 hour drive! Not hot water only COLD! Don’t stay here if all you want is to use the spa! Not worth it.
Jaome
เข้าพัก 1 คืน, พฤศจิกายน 2018
6/10 พอใช้
ผู้เข้าพักจริง
9 ก.ย. 2018
ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
ไม่ชื่นชอบ: ความสะอาด
Joli bâtiment, parking gratuit, spa moderne et personnel agréable, vieilles chambres sales et peu insonorisées qui ne valent pas le prix, personnel de l’accueil peu au courant des activités à faire dans la région, dommage...
Det var väldigt kallt i rummet då luftkonditionering gick inte att stänga av trots att vi ringde receptionen. Öppna fönster ifall ni vill stänga av den, det verkade vara det ända sättet.
Frukosten var god. Spa center är väldig liten men ok.
Odličan hotel. Udobni kreveti, veoma čisto, osoblje i više nego ljubazno. Spa dobar. Naplaćuju saunu. Smijesno. Ali, ok. Zadovoljni smo, i nas izbor na Zlatiboru uvijek ce biti Mona.
We stayed in a superior room. The size was excellent.
The room was clean like it had been cleaned by teenagers after a party. Clean on the surface but with stains on sofa, floor and pillows.
The room was non smoking (one always needs to make sure in Serbia).
The wellness center was well visited. Book treatments in advance.
The pool was full of children before six. Avoid it at all cost before that unless you like loud children that are not told to follow the few simple rules the hotel have for visitors.
The bar in the wellness center had a nice selection of juices and teas.
Breakfast was nice with a good selection of local foods. Especially if you have a sweet tooth.
Красивый, модный и современный отель. Хороший и сытный завтрак. Хорошее расположение - с одной стороны сосновый лес, в то же время отель совсем недалеко от центра города. Плохой вай-фай в номерах, спа-зона с хорошим бассейном и сауной
Good Hotel but expensive. Rooms are spacious and clean, but plain and show wear and tear and should be in better shape for the price. Pool and SPA areas are very nice, especially the health bar at the pool. Food is good, good selection of local and international dishes. Overall satisfied except for the price.
Amazing location, in the middle of Zlatibor centre. Nice and clean rooms, beautiful swimming pool area and spa centre. Amazing choice of food for breakfast!
This is the only option from Expedia for Zlatibor, a 4 start hotel literally next to the tiny town center. They offer free parking. The hotel staff are helpful and friendly. I booked the hotel on the spot using Expedia app, (which provides great rate comparing to their rack rate) and by mistake I hit the wrong check in date. It was non refundable but they were nice to honor my rate for that night, and let go the wrong date I put in.
The breakfast is included in the rate, quite extensive options. The only thing I am not sure is the lack of air conditioning. The day when I checked in the temperature dropped to 10c, but in the hotter days it could be less comfortable.