We have recently returned from a 2 night stay at The Grand and overall had a great experience. Highly recommended for family trips.
1. Parking: We went for the valet parking which is convenient as you can arrive at the hotel, unload and then the valet takes your car to the nearby NCP for you. You can park at your NCP yourself for a cheaper price, however we were informed by the hotel that they have their own floor in the NCP carpark so it's really down to personal preference.
2. Check-in: The process was pleasant and efficient. The member of staff was very polite and interacted with our children. They also provided packs to the children containing various items including 'Grand Dollars' which could be redeemed for a dessert, drink and other items available on a menu in the room.
3. Rooms: We had two twin rooms which were modern, clean and spacious. Very happy with the facilities. If possible, ask for a room that doesn't face the road, it can get pretty noisy.
4. Breakfast: You have various options: a la carte, hot buffet and continental. Everything was of a good standard but make sure you don't leave things too late as you can be waiting around for pastries etc to be replenished.
5. Location: Excellent location. Easy to walk to location attractions, restaurants, tea rooms etc. For example, the Minster and Jorvik centre are all within walking distance.
6. Why not 5 stars: We had an unfortunate incident on the last morning where there was a mixup and breakfast hadn't been