ภายใน

รีวิว แกรนด์, ยอร์ก

5 out of 5
แกรนด์, ยอร์ก
Station Rise, York, England

รีวิว

9.4

ไร้ที่ติ

คะแนน 10 - ดีเลิศ 820 จาก 1045 รีวิว" "
คะแนน 8 - ดี 147 จาก 1045 รีวิว" "
คะแนน 6 - พอใช้ 49 จาก 1045 รีวิว" "
คะแนน 4 - แย่ 21 จาก 1045 รีวิว" "
คะแนน 2 - แย่มาก 8 จาก 1045 รีวิว" "

9.8/10

ความสะอาด

9.6/10

พนักงานและบริการ

9.6/10

สิ่งอำนวยความสะดวก

9.6/10

สภาพของที่พักและสิ่งอำนวยความสะดวก

9.2/10

ความเป็นมิตรต่อสิ่งแวดล้อม

รีวิว

10/10 ดีเลิศ

Christine

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
The staff people here were great! Friendly, helpful, enjoyable.
เข้าพัก 2 คืน, มีนาคม 2024

10/10 ดีเลิศ

Ben

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
amazing stay only feedback would be cheese board platter from room service was not great at all
เข้าพัก 2 คืน, มีนาคม 2024

10/10 ดีเลิศ

Lloyd

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Fantastic hotel
เข้าพัก 1 คืน, มีนาคม 2024

10/10 ดีเลิศ

Julie

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Really lovely hotel. Staff are extremely friendly and well worth staying here.
เข้าพัก 2 คืน, มีนาคม 2024

8/10 ดี

Daniel

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Lovely stay at the Grand Hotel York
เข้าพัก 2 คืน, มีนาคม 2024

8/10 ดี

Helen

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Had a great stay. Unfortunately our room overlooked main road and was noisy at night time. However due to location of hotel being central it’s understandable.
เข้าพัก 1 คืน, มีนาคม 2024

10/10 ดีเลิศ

Merryn

เดินทางกับครอบครัว, เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We stayed in the original part of the hotel, three huge beautiful rooms. Great location to head out on foot to explore. Delicious breakfast.
เข้าพัก 1 คืน, มีนาคม 2024

10/10 ดีเลิศ

Sophia

เดินทางกับครอบครัว, เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We had a lovely stay at this fabulous hotel- the room was large and airy and the hotel staff were friendly and courteous. We didn't have time to use the spa but will be back!
เข้าพัก 1 คืน, มีนาคม 2024

10/10 ดีเลิศ

Peter

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
As the only 5 star hotel in York. There is a level of service and accommodation you expect. The Grand exceeded all of these expectations from the start of your stay the porter bringing your luggage to your room. All staff are friendly and knowledgeable always a smile on their faces. The 1906 bar is amazing so much choice drinks wise and the comfiest chairs. The rise restaurant for breakfast or dinner is delectable good vegan choices as well.
เข้าพัก 5 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 18 มี.ค. 2024
Dear Peter,Thank you immensely for taking the time to share your exceptional experience at The Grand. As York's only five-star hotel, we strive to surpass our guests' expectations, and I am delighted to hear that we achieved this during your stay.It's wonderful to know that from the moment you arrived, our porter service and the friendly, knowledgeable demeanour of our team contributed to your memorable experience. Our commitment is to ensure every guest feels welcomed and cherished, and it's gratifying to learn that we succeeded.I am also thrilled you enjoyed your time at the 1906 Bar and found the ambiance and selection of drinks to your liking. It's great to hear that The Rise restaurant's breakfast and dinner offerings, particularly the vegan options, were delectable and added to your enjoyment.Should you plan another visit to York, please do not hesitate to contact me. I look forward to the opportunity to welcome you back for another splendid stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Alan

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Great property near the City Wall, Shambles and York Minster. Staff was very nice.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 18 มี.ค. 2024
Dear Alan,Thank you for sharing your wonderful feedback about your recent stay at The Grand. I am thrilled to hear that you enjoyed our prime location, nestled near the City Wall, Shambles, and the iconic York Minster, providing an ideal base to explore our historical city.It is delightful to learn that our team made a positive impression on you. Our aim is always to deliver Yorkshire hospitality at its finest, ensuring every guest feels warmly welcomed and valued.Should you plan a return visit to York, I would be pleased to assist you in making it even more memorable. Thank you once again for choosing The Grand, and I look forward to the opportunity to welcome you back.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Lisa, Johns Island

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We had a wonderful stay at The Grand! The staff was friendly and very helpful. The rooms are beautiful and well-appointed. The location is perfect - a short walk from the train station and a short walk into town. Would absolutely recommend The Grand to anyone who visits York.
เข้าพัก 2 คืน, ตุลาคม 2023
การตอบกลับจาก Guest Relations Supervisor วันที่ 17 มี.ค. 2024
Dear Lisa,Thank you for your exceptional rating and for sharing your delightful experience at The Grand. I am thrilled to hear that you had a wonderful stay, finding the rooms beautiful and well-appointed, and our location ideal for exploring the charms of York.Your kind words about our friendly and helpful team are greatly appreciated and reinforce our commitment to providing outstanding service. We aim to ensure every guest feels welcomed and valued from arrival to departure.Thank you once again for recommending The Grand. I look forward to the pleasure of welcoming you back for another memorable stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Zara

เดินทางเป็นกลุ่ม
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Met expectations. Relaxing and elegant hotel.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 17 มี.ค. 2024
Dear Zara,Thank you for your wonderful review. I am delighted to hear that your stay at The Grand met your expectations, providing a relaxing and elegant experience. Our aim is always to create an environment where our guests can enjoy the utmost in comfort and luxury.Thank you once again for choosing The Grand. I look forward to welcoming you back for another delightful stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Darren

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
A welcome return to this lovely building in the centre of York - great service from the whole team - bed so comfortable. Bar food very good - comfortable place to eat and drink with attentive staff. Although this is priced at the. upper end of York prices the service was worth it.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 17 มี.ค. 2024
Dear Darren,Thank you for your fantastic review and for choosing to return to The Grand. I am delighted to hear that you enjoyed the comfort of our beds, the quality of our bar food, and the attentive service provided by our team. It is our pleasure to create an environment where every aspect of your stay is thoughtfully curated for your enjoyment.I am thrilled that you find the value of our service reflective of the experience we aim to provide, even at the upper end of York's pricing. Your recognition of this aspect is greatly appreciated and motivates us to continue delivering excellence.For your next visit, you might enjoy exploring our Cookery School for a unique and engaging culinary experience, adding another layer of delight to your stay with us.Thank you once again for your kind words. I look forward to the opportunity to welcome you back for another memorable experience at The Grand.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Shaun

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Clean, comfortable, quiet. All staff were impeccable. More expensive than some, but you definitely get what you pay for.
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 17 มี.ค. 2024
Dear Shaun,Thank you for your excellent rating and for sharing your experience at The Grand. I am delighted to hear that you found your stay clean, comfortable, and quiet, and that our team's impeccable service stood out to you. We believe in offering unparalleled hospitality, and your feedback affirms our commitment to this principle.Your acknowledgment that the value of your experience reflects the price is greatly appreciated. We strive to ensure that every aspect of a guest's stay is exceptional, from the ambiance to the service and beyond. Thank you once again for choosing The Grand. I look forward to welcoming you back for another memorable stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Lloyd

เข้าพัก 2 คืน, มีนาคม 2024

6/10 พอใช้

Vincent

เดินทางกับคู่รัก
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
While the room itself was clean, it was a bit outdate, and the bathroom door was hard to fully close, and when it was closed, it was difficult to get out! There was an awful smell in the lobby for the duration of our short stay (the odor didn't get in the room, thanfully). The staff was nice and accommodating. If you want a classic hotel experience, this would be a good choice. But if you're expecting more "modern" amenities, you'll be disappointed.
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 17 มี.ค. 2024
Dear Vincent,Thank you for taking the time to share your feedback regarding your recent stay at The Grand. I am pleased to hear that you found our team nice and accommodating, but I am concerned to learn about the aspects of your stay that did not meet your expectations.I appreciate your comments on the room and bathroom door; please rest assured that we are committed to maintaining the highest standards of comfort and style, and your feedback is invaluable in helping us improve. Additionally, I am truly sorry to hear about the unpleasant smell you encountered in the lobby. I assure you that this is not reflective of our usual standards, and we are continuously investigating this matter.While The Grand is celebrated for its classic charm, we also strive to provide modern amenities and experiences tailored to the preferences of our guests. Thank you once again for your review. We hope to have the opportunity to welcome you back and provide a stay that not only meets but exceeds your expectations.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Helen

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Beautiful and very handy for all the fun things in York. The staff are amazing and the stay was wonderful. Thank you
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 17 มี.ค. 2024
Dear Helen,Thank you for sharing your lovely feedback. I am delighted to hear that you found The Grand to be not only beautiful but also conveniently located for enjoying all the exciting activities York has to offer. Your kind words about our team are greatly appreciated and will certainly be shared with them, as they strive to ensure every guest has a wonderful experience.Thank you once again for choosing The Grand. I look forward to the opportunity of welcoming you back for another memorable stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Ryan

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Always stay in this hotel for a get away. It is one of the more expensive hotels in York, but it is worth the money you spend. Excellent all round, cant fault it
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 17 มี.ค. 2024
Dear Ryan,Thank you for your glowing 5 out of 5 review and for consistently choosing The Grand for your getaways in York. I am thrilled to hear that you find our hotel to be worth the value and that your experiences with us have been consistently excellent.Your loyalty is immensely appreciated, and it's always our pleasure to provide a setting where you can relax and enjoy the best of what we have to offer. Thank you once again for your kind words and support. I look forward to welcoming you back to The Grand, your home away from home in York.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Ashley

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 23 มี.ค. 2024
Dear Ashley,Thank you for taking the time to share your fantastic review of The Grand. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.We look forward to the opportunity to welcome you back to The Grand.Warm regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Daniel

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff were great and the room was lovely. The restaurant, Legacy, was fantastic and the staff there too were brilliant.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 16 มี.ค. 2024
Dear Daniel,Thank you for your excellent review of The Grand. I'm delighted to hear that you found our team to be great and that you enjoyed your lovely room and the dining experience at Legacy. Our staff at Legacy strive to provide exceptional service, and I'm thrilled that this was reflected during your visit.We look forward to welcoming you back and continuing to provide you with memorable experiences.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Lewis

เดินทางเพื่อธุรกิจ
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
It's a first class in every way. The rooms, bathrooms, every aspect of hotel living is excellent. The concierge was especially helpful. This is the second time I've stayed there in the past seven months. I wouldn't book any other hotel. The "Grand" lives up to its name.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 16 มี.ค. 2024
Dear Lewis,Thank you so much for your wonderful review and for choosing The Grand for your stays in York. It's truly rewarding to hear that you consider our hotel first-class in every aspect, from our rooms and bathrooms to the overall hotel living experience.I'm particularly pleased to know that our concierge service stood out for its helpfulness, as our team strives to ensure every guest feels supported and valued throughout their stay. Your loyalty and decision to return to The Grand are the highest compliments we could receive.We're honoured that The Grand is your hotel of choice in York, and we eagerly anticipate your next visit, aiming to continue exceeding your expectations.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

sharon

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Lovely hotel convenient for train station & close to centre. Staff were excellent checked in early & had an extra hour leaving. Bar was good. Didn't use spa. Would stay again if back in York.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 16 มี.ค. 2024
Dear Sharon,Thank you for your wonderful review of The Grand. I'm delighted to hear that you found our hotel lovely and appreciated its convenience to the train station and proximity to the centre of York.It's particularly gratifying to know that our team's service made a positive impact on your stay, ensuring a seamless check-in process and accommodating your timing needs. I'm also pleased that you enjoyed your experience at our 1906 bar, which we take great pride in.While you didn't have the opportunity to experience our spa this time, should you choose to stay with us again, I highly recommend indulging in a session at The Spa. It's a perfect way to unwind and enjoy some tranquillity, offering a variety of treatments and facilities.We look forward to the possibility of welcoming you back to The Grand on your next visit to York, hopefully providing you with another memorable and enjoyable stay.With my kindest regards,Dylan CottrillGuest Relations Supervisor

8/10 ดี

Satwinder

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We have recently returned from a 2 night stay at The Grand and overall had a great experience. Highly recommended for family trips. 1. Parking: We went for the valet parking which is convenient as you can arrive at the hotel, unload and then the valet takes your car to the nearby NCP for you. You can park at your NCP yourself for a cheaper price, however we were informed by the hotel that they have their own floor in the NCP carpark so it's really down to personal preference. 2. Check-in: The process was pleasant and efficient. The member of staff was very polite and interacted with our children. They also provided packs to the children containing various items including 'Grand Dollars' which could be redeemed for a dessert, drink and other items available on a menu in the room. 3. Rooms: We had two twin rooms which were modern, clean and spacious. Very happy with the facilities. If possible, ask for a room that doesn't face the road, it can get pretty noisy. 4. Breakfast: You have various options: a la carte, hot buffet and continental. Everything was of a good standard but make sure you don't leave things too late as you can be waiting around for pastries etc to be replenished. 5. Location: Excellent location. Easy to walk to location attractions, restaurants, tea rooms etc. For example, the Minster and Jorvik centre are all within walking distance. 6. Why not 5 stars: We had an unfortunate incident on the last morning where there was a mixup and breakfast hadn't been
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 16 มี.ค. 2024
Dear Satwinder,Thank you for sharing your thoughts on your recent stay at The Grand. It's wonderful to hear that you had a great family experience with us, and I'm thrilled to hear that you would highly recommend our hotel for family trips.I'm pleased you found the valet parking convenient, allowing for a seamless arrival experience. It's always our aim to provide options that best suit our guests' needs.Your comments on the check-in process are much appreciated. We strive to make every guest, regardless of age, feel welcomed and valued, and I'm delighted to hear that our team's interaction with your children, especially with the 'Grand Dollars,' added a special touch to your stay.Hearing that you were very happy with your modern, clean, and spacious twin rooms is encouraging. We always aim to provide a comfortable environment for our guests. Your note about the potential noise from road-facing rooms is well-taken and will be considered in our ongoing efforts to enhance guest comfort.I am glad the breakfast options met your standards and provided a good start to your day. Your advice on timing to avoid waiting for replenishments is appreciated and will be helpful for future guests and our own improvement.Our central location is indeed a highlight, offering easy access to York's key attractions, and I'm glad this enhanced your stay.Regarding the incident on the last morning, I extend my sincere apologies for any inconvenience caused. Although the details were not fully expressed, please know that we take all feedback seriously and aim to address any concerns promptly.We look forward to the opportunity to welcome you and your family back to The Grand, striving to make your next stay even more enjoyable.With my kindest regards,Dylan CottrillGuest Relations Supervisor

6/10 พอใช้

Lindsay

เดินทางกับครอบครัวและเด็กเล็ก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Didn’t like the fact we couldn’t get into the pool, no slots available for children. This is the only reason I booked this hotel and to not be able to get in was very disappointing.
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 16 มี.ค. 2024
Dear Lindsay,Thank you for taking the time to share your feedback regarding your recent stay at The Grand. I'm genuinely sorry to hear about your disappointment concerning the availability of pool slots for children. We understand how important such amenities are to our guests, especially when they form a key part of the decision to choose our hotel.Please be assured that we are committed to providing exceptional experiences for all our guests, and your feedback is invaluable in helping us to improve. While I regret that we were unable to accommodate you in the pool this time, I hope this experience will not deter you from visiting us again.We hope to have the pleasure of welcoming you back to The Grand, where we will strive to ensure your stay is enjoyable and seamless in every aspect.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Molly

เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 23 มี.ค. 2024
Dear Molly,Thank you for taking the time to share your lovely review of The Grand. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.We look forward to the opportunity to welcome you back to The Grand.Warm regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Darren

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
We have stayed at the beautiful Grand hotel many times over the years & it always hits the spot. You are always Warmley received like a much loved family member. We have now tried the original bedrooms & the new modern ones. Both are of exceptional quality however we like the original ones best. Can't wait until our next visit to the exceptional Grand Hotel York.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 16 มี.ค. 2024
Dear Darren,Thank you for your continued loyalty to The Grand and for taking the time to share your wonderful experiences with us. It's heartwarming to hear that you feel warmly received, akin to a much-loved family member, each time you visit. That sense of belonging and comfort is precisely what we strive to provide to all our guests.I'm pleased to learn that you've enjoyed both the original and modern rooms at The Grand. Your preference for the original rooms, with their unique character and historical charm, is duly noted and appreciated.We eagerly anticipate your return to The Grand, where we hope to continue making your stays memorable and exceptional.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

John

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Loved the grandeur of the place, the focus all the staff had catering for every guest and the attention to detail given achieving this. Fantastic spotless luxury room. A dining experience second to none in the Rise Restaurant, with exceptional food and service. Only problem was we only had one night! would definitely recommend and will be revisiting for a longer stay.
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 16 มี.ค. 2024
Dear John,Thank you for your splendid review following your recent stay at The Grand. It is truly heartening to hear that you appreciated the grandeur and the meticulous attention to detail our team provides to ensure every guest feels valued and pampered.I am delighted that the luxury of your room and your dining experience at The Rise Restaurant met your expectations, with our commitment to exceptional service and cuisine shining through. It's always our aim to create memorable experiences, and I'm thrilled we succeeded during your visit.While your stay was unfortunately brief, I am glad to know you are planning to return for a longer visit. For your next stay, may I suggest indulging in an afternoon tea experience at The Rise? It is a delightful way to enjoy our exquisite selection of savoury and sweet treats, enhancing your experience of luxury and relaxation at The Grand.We look forward to welcoming you back to York for another exceptional stay. Should you wish to make any special arrangements for your return, please do not hesitate to get in touch.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Claire

เดินทางกับครอบครัว
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
My stay was amazing I will definitely be back
เข้าพัก 2 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก The Guest Relations Team วันที่ 10 ก.พ. 2024
Dear Claire,Thank you for your wonderful feedback and for awarding us a perfect score. I'm thrilled to hear that your stay was amazing and even more so to know that you're considering a return visit. Our team is dedicated to ensuring every guest has a memorable experience, and it's always rewarding to hear when we've succeeded.For your next visit, you might enjoy spending some time at our Spa, a tranquil escape within the hotel offering a range of indulgent treatments and facilities designed to relax and rejuvenate. It's the perfect way to add an extra layer of luxury to your stay.We eagerly anticipate the opportunity to welcome you back to The Grand. Should you be planning your return to York, please do not hesitate to get in touch so we can assist in making your next stay even more special.With my kindest regards,Antoine EchassouxGuest Relations Supervisor

6/10 พอใช้

Sharhen, Dallas

เข้าพัก 3 คืน, กุมภาพันธ์ 2024

10/10 ดีเลิศ

richard

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Amazing as always
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก The Guest Relations Team วันที่ 10 ก.พ. 2024
Dear Richard,Thank you for your continued loyalty and for leaving such a positive review. It's truly heartening to hear that your experiences with us remain amazing time after time. Our team takes great pride in consistently providing a high level of service and ensuring that each stay is memorable.For your next visit, might I suggest a culinary adventure at our Cookery School? It offers a unique and enjoyable experience, perfect for those looking to explore new flavours or refine their cooking skills under the guidance of expert chefs.We're already looking forward to welcoming you back for another exceptional stay. Should you be planning a return visit to York, please do not hesitate to reach out for any arrangements you might need.With my kindest regards,Antoine EchassouxGuest Relations Supervisor

8/10 ดี

Anthony

เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 23 มี.ค. 2024
Dear Anthony,Thank you for taking the time to provide us with your wonderful review. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.Should you find yourself planning another visit to York, please do not hesitate to contact our team for any specific arrangements you would like to make.We look forward to the opportunity to welcome you back to The Grand very soon.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Deborah

เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 23 มี.ค. 2024
Dear Deborah,Thank you for taking the time to provide us with your fantastic review. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.Should you find yourself planning another visit to York, please do not hesitate to contact our team for any specific arrangements you would like to make.We look forward to the opportunity to welcome you back to The Grand very soon.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

margaret

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก The Guest Relations Team วันที่ 10 ก.พ. 2024
Dear Margaret,Thank you ever so much for taking the time to leave us a review.I am thrilled to see that you enjoyed your time with us and we look forward to having the opportunity to welcome you again very soon!Please do not hesitate to reach out to me for any assistance with a future booking.Kindest regards,Antoine EchassouxGuest Relations Supervisor

10/10 ดีเลิศ

Daniel

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Lovely stay. Amazing hotel and staff couldn’t be more helpful.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก The Guest Relations Team วันที่ 10 ก.พ. 2024
Dear Daniel,Thank you for your excellent review and kind words about your stay at The Grand. I'm delighted to hear you found the hotel amazing and our staff exceptionally helpful. Our team is dedicated to providing outstanding service and ensuring that every guest's experience is memorable and enjoyable.Given your appreciation for the quality of service and facilities, during your next visit, you might enjoy exploring our award-winning Afternoon Tea at The Rise. It offers a contemporary take on a classic British tradition, perfect for special occasions or a leisurely afternoon indulgence.We look forward to the opportunity to welcome you back for another lovely stay. Should you plan to return to York, please don't hesitate to contact us for any assistance or to make your visit even more special.With my kindest regards,Antoine EchassouxGuest Relations Supervisor

10/10 ดีเลิศ

Lisa

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Superb hotel from the concierge, valet parking, customer service and hotel rooms. Very discreet hotel and will definitely return
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก The Guest Relations Team วันที่ 10 ก.พ. 2024
Dear Lisa,Thank you for your wonderful review and for awarding us a perfect score on Expedia. I'm truly delighted to hear that you had a superb experience at The Grand, from the concierge and valet parking to our customer service and hotel rooms. Our team strives to provide discreet, attentive service, ensuring every aspect of our guests' stay is seamless and memorable.Hearing that you would definitely return is the highest compliment we could receive. On your next visit, you might enjoy a visit to Legacy, our fine dining restaurant. It offers a modern British and Yorkshire-inspired tasting menu, creating an unforgettable dining experience set in an iconic location.We eagerly look forward to welcoming you back for another exceptional stay. Should you plan to return to York, please do not hesitate to reach out so we can assist in making your next visit even more memorable.With my kindest regards,Antoine EchassouxGuest Relations Supervisor

10/10 ดีเลิศ

Carlos

เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 23 มี.ค. 2024
Dear Carlos,Thank you for taking the time to share your brilliant review of The Grand. We are thrilled that you chose to stay with us and delighted that your experience was to your satisfaction.We look forward to the opportunity to welcome you back to The Grand in the near future.Warm regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Lisa

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
The Grand is within walking distance of the train and downtown. It is an historic building with old world charm. The food at The Rise within the hotel was great and the staff were friendly. If we ever make it back to York we will stay there again.
เข้าพัก 3 คืน, มกราคม 2024
การตอบกลับจาก The Guest Relations Team วันที่ 10 ก.พ. 2024
Dear Lisa,Thank you for your lovely review and for awarding us a perfect score on Expedia. I'm thrilled to hear that The Grand's location, historic charm, and the culinary experience at The Rise contributed to making your stay memorable. Our team takes great pride in offering friendly and welcoming service, and it's wonderful to know this was a highlight for you.Hearing that you would choose to stay with us again should you return to York is the highest compliment we could receive. For your next visit, you might consider indulging in a session at our Spa. It offers a tranquil escape with a range of treatments designed to rejuvenate and relax, providing a perfect complement to the exploration of our beautiful city.We eagerly look forward to welcoming you back. Should you plan another trip to York, please do not hesitate to reach out to ensure your next stay is as delightful as the last.With my kindest regards,Antoine EchassouxGuest Relations Supervisor

8/10 ดี

Kevin

ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก The Guest Relations Team วันที่ 10 ก.พ. 2024
Dear Kevin,Thank you ever so much for taking the time to leave us a review.I am thrilled to see that you enjoyed your time with us and we look forward to having the opportunity to welcome you again very soon!Please do not hesitate to reach out to me for any assistance with a future booking.Kindest regards,Antoine EchassouxGuest Relations Supervisor

8/10 ดี

Aislinn

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก The Guest Relations Team วันที่ 10 ก.พ. 2024
Dear Aislinn,Thank you ever so much for taking the time to leave us a review.I am thrilled to see that you enjoyed your time with us and we look forward to having the opportunity to welcome you again very soon!Please do not hesitate to reach out to me for any assistance with a future booking.Kindest regards,Antoine EchassouxGuest Relations Supervisor

10/10 ดีเลิศ

Martin

เดินทางเพื่อธุรกิจ, เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Great place to stay staff fantastic
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก The Guest Relations Team วันที่ 10 ก.พ. 2024
Dear Martin,Thank you for taking the time to leave us such a wonderful review on Expedia. I'm thrilled to hear you found The Grand to be a great place to stay and that our team made such a fantastic impression on you. Our staff prides themselves on providing exceptional service, and it's always rewarding to hear when their efforts have been appreciated.Given your positive experience, you might enjoy exploring more of what The Grand has to offer on your next visit, such as our Cookery School. It’s a unique opportunity to engage in a hands-on culinary experience, whether you're a novice or an aspiring chef, making for an unforgettable addition to your stay.We're looking forward to the pleasure of welcoming you back. Should you plan a return visit to York, please feel free to reach out for any assistance you might require in making your stay even more memorable.With my kindest regards,Antoine EchassouxGuest Relations Supervisor

10/10 ดีเลิศ

Kev

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Staff was really nice hotel room was clean
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 24 ม.ค. 2024
Dear Kev,Thank you for your kind review following your recent stay at The Grand. I am thrilled to hear that you found our team to be welcoming and that your room met our high standards of cleanliness.We look forward to the opportunity of welcoming you back. Should you plan to return to York, please do not hesitate to contact us for any assistance with your arrangements.With my kindest regards,Dylan CottrillGuest Relations Supervisor

8/10 ดี

Carol

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Well proportioned comfortable room and bed, but took time to warm up. Good breakfast and staff were efficient. The bar area was small and not particularly well furnished which meant when it was busier we were offered a table in the corridor which is not what you expect in a five star hotel. The spa was disappointing and overbooked you were allocated an hour time slot by booking in advance. The location of the hotel is excellent being close to the railway, all of the main attractions and the shopping and eating areas. However, despite the existence of a pool and spa, there was no exceptional service or amenity which you would normally associate with a five star hotel. I would try somewhere else next time.
เข้าพัก 2 คืน, มกราคม 2024
การตอบกลับจาก Guest Relations Supervisor วันที่ 24 ม.ค. 2024
Dear Carol,Thank you for sharing your experience at The Grand. I am pleased to hear that you found your room comfortable and our breakfast to your liking, and that our team provided efficient service.I appreciate your feedback regarding the warmth of your room and the bar area. Please rest assured that we continually strive to ensure the highest standards of comfort and hospitality. Regarding the spa, we aim to provide a tranquil and exclusive environment for all our guests, hence the time slots. I understand your concerns and will certainly pass on your comments to the spa team for review.We would be thrilled to have another opportunity to welcome you and provide you with the exceptional service that The Grand is known for. Should you plan to return to York, please do not hesitate to reach out for any assistance with your arrangements.With my kindest regards,Dylan CottrillGuest Relations Supervisor

10/10 ดีเลิศ

Danielle, Bradford

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
Amazing hotel which I highly recommend. Valet parking exceptional. No VIP upgraded offered which is strange due to time of year. 5 mins walk over the bridge to the hustle and bustle of the Shambles- a must to visit- Harry Potter style! Cut & Craft a must for fabulous food and drinks. Two things that spilt the Saturday night stay though, the AC heat didn’t work when we arrived back from being out and about and also room 139 and any others at the back of the hotel was very abruptly woken up at 8.30 for 30 mins listening to bin wagons emptying.
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Savannah Borg วันที่ 8 ม.ค. 2024
Dear Danielle,Thank you for your wonderful review and recommendation of The Grand. I'm delighted to hear that you found our valet parking exceptional and enjoyed the convenient location near the Shambles.I appreciate your feedback regarding the VIP upgrade and the issues with the air conditioning and noise disturbance. Please rest assured, we maintain high standards for guest comfort and these concerns will be noted for continuous improvement.If you plan to return to York, please do not hesitate to get in touch. We would love the opportunity to welcome you back and ensure an even more memorable experience.With my kindest regards,Savannah BorgGuest Relations Executive

10/10 ดีเลิศ

Jonathan

เดินทางกับคู่รัก
ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Always love staying at the grand and the Resturant didn’t disappoint with an excellent Beef Wellington - brilliant service as ever and made our early New Years Eve celebrations - will definitely return, again!
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Savannah Borg วันที่ 8 ม.ค. 2024
Dear Jonathan,Thank you for your glowing review and for choosing The Grand for your early New Year's Eve celebrations. It's always a pleasure to welcome you back, and I'm delighted to hear that our restaurant, especially the Beef Wellington, was a highlight of your stay.Given your appreciation for our culinary offerings, I would highly recommend trying our Legacy restaurant on your next visit. Renowned for its modern British and Yorkshire-inspired tasting menus, Legacy provides a unique fine dining experience that complements special occasions perfectly.We're looking forward to your return and are committed to making each visit as memorable as the last.With my kindest regards,Savannah BorgGuest Relations Executive

10/10 ดีเลิศ

Nicole

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก, สภาพของที่พักและสิ่งอำนวยความสะดวก
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก Savannah Borg วันที่ 8 ม.ค. 2024
Dear Nicole,Thank you for taking the time to review The Grand, York so highly. It is wonderful to see that you enjoyed your time with us.We look forward to welcoming you back in the future.With my kindest regards,Savannah BorgGuest Relations Executive

10/10 ดีเลิศ

Yue

ชื่นชอบ: สิ่งอำนวยความสะดวก
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก The Guest Relations Team วันที่ 10 ก.พ. 2024
Dear Yue,Thank you ever so much for taking the time to leave us a review.I am thrilled to see that you enjoyed your time with us and we look forward to having the opportunity to welcome you again very soon!Please do not hesitate to reach out to me for any assistance with a future booking.Kindest regards,Antoine EchassouxGuest Relations Supervisor

8/10 ดี

Ashka

ชื่นชอบ: ความสะอาด, พนักงานและบริการ
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Savannah Borg วันที่ 8 ม.ค. 2024
Dear Ashka,Thank you for taking the time to leave us a rating. It's wonderful to know you enjoyed your stay at The Grand. We always aim for a 5-star experience, so if there's anything specific we could have done to make your stay even better, please do let us know.For your next visit, you might enjoy exploring our Afternoon Tea at The Rise. It’s an award-winning experience with an impressive selection of savoury and sweet treats, perfect for a relaxing afternoon.We look forward to the opportunity to welcome you back.With my kindest regards,Savannah BorgGuest Relations Executive

10/10 ดีเลิศ

Angela

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Savannah Borg วันที่ 8 ม.ค. 2024
Dear Angela,Thank you for awarding us a perfect rating. We're delighted that you had a wonderful experience at The Grand. While your review is concise, it speaks volumes, and we are grateful for your high regard.For your next visit, may I suggest indulging in our Afternoon Tea at The Rise? It's an award-winning experience with a contemporary twist, offering a delightful selection of savoury and sweet treats, perfect for making your next stay even more memorable.We eagerly await the opportunity to welcome you back for another exceptional stay.With my kindest regards,Savannah BorgGuest Relations Executive

2/10 แย่มาก

Ian

เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก Savannah Borg วันที่ 11 ม.ค. 2024
Dear Ian,Thank you for taking the time to rate our hotel. Your feedback is greatly appreciated as it helps us with our aim of constant and consistent improvement.I am very sorry to see that your stay did not live up to your expectations. We always hope to be able to address and rectify any concerns whilst guests are in house but it appears we were not able to do so on this occasion.We do hope to be able to welcome you back for a more positive memorable experience in the future.Warm regards,SavannahGuest Relations Executive

10/10 ดีเลิศ

Charles, Houston

ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สภาพของที่พักและสิ่งอำนวยความสะดวก
Hotel facility is outstanding and staff are friendly and helpful.
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก Savannah Borg วันที่ 8 ม.ค. 2024
Dear Charles,Thank you for your kind review. It's wonderful to hear that you found our facilities outstanding and our staff friendly and helpful during your stay at The Grand. We take great pride in offering a high standard of service and amenities.For your next visit, I would recommend experiencing our 1906 Bar. It’s a perfect spot for a relaxing evening, where our skilled bartenders can introduce you to our extensive selection of premium spirits, quality wines, and signature cocktails.We eagerly look forward to welcoming you back and providing another exceptional experience.With my kindest regards,Savannah BorgGuest Relations Executive