Reception

Reviews of Baymont by Wyndham Wilmington

2.5 out of 5
Baymont by Wyndham Wilmington
4926 Market St, Wilmington, NC

Reviews

4.8
Rating 10 - Excellent. 100 out of 1003 reviews" "
Rating 8 - Good. 141 out of 1003 reviews" "
Rating 6 - Okay. 170 out of 1003 reviews" "
Rating 4 - Poor. 220 out of 1003 reviews" "
Rating 2 - Terrible. 372 out of 1003 reviews" "

4.8/10

Cleanliness

6.4/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

6/10 Okay

KATIE

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel can use an update. Everything was relatively clean but when we arrived to our room, we noticed that the part that attached to the door for the swing bar lock was almost falling off as if someone had tried hard to enter with that part engaged. We also noticed that the smoke detector was missing. We were heading out and asked at the front desk to have those items fixed as they were safety issues and when we arrived back a few hours later, both items were fixed. Bed sheet had a cigarette burn hole and it seemed that when the room was 'cleaned' the burn hole sheet ended up on the other bed. Maybe they just have multiple sheets with burn holes, I can't be sure. We also had a wobbly toilet that was leaking water but we just put a towel down to deal with that. Staff was super nice all around, the front desk people were kind and the breakfast area lady was super helpful & sweet. Breakfast was good with waffles, sandwiches, fruit, cereal, bakery items. Overall decent stay, mostly because the staff was attentive to issues that we asked be fixed, but definitely needs updating.
Stayed 3 nights in Mar 2024

2/10 Terrible

Gina

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I pulled in to the parking lot and knew there was no way I would be staying there. The pictures make it look fine but the second you see the building, you can tell it’s a disaster.

2/10 Terrible

Joe

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 6 nights in Feb 2024
Response from David on 26 Feb 2024
Thank you for your feedback.Kind regards,Mgmt & Staff

4/10 Poor

Savannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My boyfriend and I visited for me to look for jobs and housing to relocate to Wilmington. We arrived late Thursday night around 11 PM and found that our shower head did not have a holder on the wall, it was just the hose with the shower head dangling in the tub. Friday morning we went out and when we returned our keys did not work, the employee that helped us, however, was very kind and said sometimes it happens and recommended me places to look into living. As we were walking around in our room we noticed that the bottom of our feet and socks were black from the dirty floor. The TV guide listed many channels, however, half of them did not exist. Our last night there was a couple upstairs screaming at each other and we could hear pretty much word for word what they were saying, as well as, slamming of doors. Overall, the employees are very nice but the property is not.
Stayed 2 nights in Feb 2024
Response from David on 26 Feb 2024
Thank you for your feedback.Kind regards,Mgmt & Staff

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it and will be back
Stayed 7 nights in Feb 2024
Response from David on 26 Feb 2024
Thank you for your feedback.Kind regards,Mgmt & Staff

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from David on 26 Feb 2024
Thank you for your feedback.Kind regards,Mgmt & Staff

10/10 Excellent

Jamie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very respectful and kind will be back soon
Stayed 2 nights in Jan 2024
Response from David on 26 Feb 2024
Thank you for your feedback.Kind regards,Mgmt & Staff

8/10 Good

Joseph

Good
Stayed 1 night in Dec 2023
Response from David on 26 Feb 2024
Thank you for your feedback.Kind regards,Mgmt & Staff

2/10 Terrible

Brandon

Disliked: Cleanliness, staff & service, property conditions & facilities
THEY CANCELLED MY STAY
Stayed 4 nights in Dec 2023
Response from David on 26 Feb 2024
Thank you for your feedback.Kind regards,Mgmt & Staff

4/10 Poor

Zachary

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
My friend exclaimed "found the first one" when they discovered a cockroach in the room. The room is cheap and it looks it. The way the staff interacts with you is kind of off. They aren't really courteous. They don't make you feel welcome to be staying there.
Stayed 2 nights in Dec 2023
Response from Harry on 27 Dec 2023
Thank you for your feedback, we are working on a staffing transition.Kind regards,Mgmt & Staff

6/10 Okay

Lateisha

Travelled with family
Liked: Staff & service
The stay was good.
Stayed 1 night in Nov 2023
Response from David on 24 Nov 2023
Thank you for staying with us.Kind regards,Mgmt & Staff

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very dirty hotel, unsafe and unfriendly
This was the worst hotel experience I have ever had. I got there at like 1:30 in the morning after two flights and had to get up early. I got into my room and there were black soot looking stains all over the sheets, there were dead bugs in the bathroom, there was brown stuff on the bathroom floor that looked like poop and the lock wasn't working properly. I went to the front desk and no one was there at the time so I walked over to the hotel next door and got a room. I asked for a refund through Hotels.com and was denied by the hotel. Not only will I not go here anymore, but making sure to tell everyone I know to not go here because it was so awful.
Stayed 2 nights in Nov 2023
Response from David on 8 Nov 2023
Thank you for your feedback. Your reservation was refunded back to Hotels.com. Please contact them, as they are the billing entity.Kind regards- Mgmt & Staff

6/10 Okay

sammy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from David on 8 Nov 2023
Thank you for your feedback. Kind regards- Mgmt & Staff

4/10 Poor

Larry

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smoking area we we liked but could have been cleaner. Floors were filthy, in motel room, where that had not been mopped and cleaned in a while, if ever. There was a weird musty smell that you had to get used to. On a scale of 1 to ten, I would have to give it 3. The neighborhood seemed a little rough also.
Stayed 3 nights in Oct 2023
Response from David on 2 Nov 2023
Thank you for your feedback.Kind regards,Mgmt & Staff

4/10 Poor

Lee

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from David on 2 Nov 2023
Thank you for your feedback.Kind regards,Mgmt & Staff

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from David on 2 Nov 2023
Thank you for your feedback.Kind regards,Mgmt & Staff

6/10 Okay

Avery

Liked: Staff & service
Rooms were not fully clean. Had muddy foot prints on the floor and the room itself was not as presentable as I wanted.
Stayed 1 night in Oct 2023
Response from David on 2 Nov 2023
Thank you for your feedback.Kind regards,Mgmt & Staff

6/10 Okay

Antony

A bit more run down than expected. Glad I had one night only.
Stayed 1 night in Oct 2023
Response from David on 2 Nov 2023
Thank you for your feedback.Kind regards,Mgmt & Staff

2/10 Terrible

steven

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty, damp mildew smell and cockroaches. stayed only one night and checked out the very next morning.
Stayed 4 nights in Oct 2023
Response from David on 2 Nov 2023
Thank you for your feedback.Kind regards,Mgmt & Staff

2/10 Terrible

Griselda

Disliked: Cleanliness, property conditions & facilities, room comfort
Bathroom light don’t work the door is not closing right the bathroom is dirty. The bed is really uncomfortable.
Stayed 2 nights in Oct 2023
Response from David on 2 Nov 2023
Thank you for your feedback.Kind regards,Mgmt & Staff

8/10 Good

william, woodhaven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot water is scalding hot and unsafe
Stayed 1 night in Oct 2023
Response from David on 2 Nov 2023
Thank you for your feedback.Kind regards,Mgmt & Staff

4/10 Poor

Katrina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not the most clean hotel I’ve been to, wouldn’t recommend
Stayed 1 night in Oct 2023
Response from David on 2 Nov 2023
Thank you for your feedback.Kind regards,Mgmt & Staff

10/10 Excellent

William

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from david on 13 Oct 2023
Thank you for staying with us and for your feedback.Kind regards- Mgmt & Staff

10/10 Excellent

Raymond

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from David on 13 Oct 2023
Thank you for staying with us and for your feedback.Kind regards- Mgmt & Staff

4/10 Poor

Ramon

Business traveller
Disliked: Cleanliness, property conditions & facilities
Staff not so friendly. Cleanliness not the best. Room floors filthy, bathrooms 2/10. Toliet seat broken, bathroom vent broken, exterior felt unsafe. Lot of drugs, and in and out movement from nearby rooms. Stay away from this location.
Stayed 3 nights in Oct 2023
Response from David on 13 Oct 2023
Thank you for staying with us and for your feedback.Kind regards- Mgmt & Staff

2/10 Terrible

Christ

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what is advertised
So we stayed here for one night 1st off there was some man sleeping on his truck in the parking lot. A bunch of be hanging out on the deck area in front of the rooms drinking Police where called out here . The room is disgusting. The bath tub had mold growing around it. The floor makes your white socks black and looks like it has not been mopped since the floor was out down. It is on a horrible location with people in and out of the parking lot and also there are people who live in some of the rooms. $105 for one night never again
Stayed 1 night in Oct 2023
Response from David on 13 Oct 2023
Thank you for staying with us and for your feedback.Kind regards- Mgmt & Staff

10/10 Excellent

Ada Marie

Stayed 1 night in Oct 2023
Response from David on 2 Nov 2023
Thank you for your feedback.Kind regards,Mgmt & Staff

8/10 Good

Terese

Stayed 1 night in Sep 2023
Response from David on 4 Oct 2023
Thank you for staying with us.Kind regards,Mgmt & Staff

8/10 Good

Dawn

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Staff was friendly and nice. Beds were amazing. The size of the suite was very accomodating. We couldnt walk barefoot or with socks on because the floor has never been mopped, ever, ever. We actually had to get the housekeeper to come mop the kitchen when we checked in. We would return and stay again but would bring a mop to clean the floors.
Stayed 1 night in Sep 2023
Response from Nika Roberts on 20 Sep 2023
Thank you for your feedback. Kind regards, Mgmt & Staff

4/10 Poor

Alice

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is horrible noisy garbage truck out at 4:00 am. We didn’t feel safe. Let me be clear front desk person in which I was one long ago. Ignored us stood there for 5 mins answered their cell phone before even acknowledging us.
Stayed 1 night in Sep 2023
Response from Nika Roberts on 20 Sep 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Ashley, Edmonton

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nika Roberts on 20 Sep 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Lawrence

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay at the hotel was horrible the room was very dirty and it smell very bad.We had drug addicts around the hotel all times of night. I was very afraid to go to sleep. We had to go get towels for our room and the staff didnt want to give towels to us. There was a TV in the room but no remote for the TV.We had bugs in the room and I got bit several times the bathtub was rusted and the bathroom was very dirty this was my birthday get away and it was the worst birthday ever. Please PLease hotel,com take them off yoyr list
Stayed 2 nights in Sep 2023
Response from Nika Roberts on 20 Sep 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Precious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nika Roberts on 20 Sep 2023
Thank you for your feedback. Kind regards, Mgmt & Staff

2/10 Terrible

Mary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good member of Hotel.com
I check in and got to the room we notice that some one had thrown up all ove the drapes i went and got the manager or owner and he said he did not know it was there he ask if i wanted to change rooms i told him yes he said ok he would be back,but we waited for 2hours in the room he never came back to us.Then the commode would not flush and ran over there was roaches in the room.sorry but the interior was bad.it just not good.
Stayed 1 night in Sep 2023
Response from Nika Roberts on 20 Sep 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Keenan

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth it
Stayed 1 night in Sep 2023
Response from Nika Roberts on 13 Sep 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nika Roberts on 13 Sep 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nika Roberts on 13 Sep 2023
Thank you for your feedback. Kind regards, Mgmt & Staff

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Would have liked to use the pool but it looked cloudy. The rooms were very clean, comfortable beds and staff was very friendly. For the price it was just fine and nice to have a little free breakfast in the morning.
Stayed 1 night in Sep 2023
Response from David on 7 Sep 2023
Thank you for your feedback. We are glad that you enjoyed your stay with us.Kind regards,Mgmt & Staff

2/10 Terrible

Migo, Savannah

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from David on 7 Sep 2023
I am sorry that you did not enjoy your stay with us.Kind regards,Mgmt & Staff

10/10 Excellent

Bushia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from David on 7 Sep 2023
Thank you for staying with us.Kind regards,Mgmt & Staff

4/10 Poor

Meloide

Stayed 2 nights in Sep 2023
Response from David on 25 Sep 2023
Thank you for staying with us.Kind regards,Mgmt & Staff

10/10 Excellent

Amanda

Travelled with partner, Travelled with group
Liked: Amenities
I loved the beds
Stayed 1 night in Aug 2023
Response from Nika Roberts on 2 Sep 2023
Thank you for your feedback. Kind regards, Mgmt & Staff

2/10 Terrible

Katherine

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked online...Not as pictured. Dirty and run down. Unsafe location. DO NOT BOOK THIS MOTEL. Bad part of town...Absolutely amazed this is a 'Wyndham Hotel'!
Stayed 1 night in Aug 2023
Response from Nika Roberts on 2 Sep 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Caitlin

Disliked: Property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Nika Roberts on 29 Aug 2023
Thank you for your feedback. Kind regards, Mgmt & Staff

6/10 Okay

Laura

Liked: Staff & service, property conditions & facilities
Men kept driving up asking me for sex 😒 thats the only thing i had a issues with and not enough towels they gave me one towel and rag and no pool towel nothing bit the staff were reall nice outgoing and funny had no issue getting more towels 😃
Stayed 1 night in Aug 2023
Response from Nika Roberts on 29 Aug 2023
Thank you for your feedback. Kind regards, Mgmt & Staff

2/10 Terrible

Shauntella, Raleigh

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
As soon as we walked into the room it smelled like smoke which is supposed to be prohibited. We cleaned the tub and toilet before using them. There was dust and beer caps beside the bed and road signs and cardboard under the mattress on top of the boxspring. We were there 3 nights and housekeeping never came. The outside stairwell smelled like urine.
Stayed 3 nights in Aug 2023
Response from Nika Roberts on 22 Aug 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Kenya

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked in with expectations to use the pool, was even told that it was open and hours. However, was told by another staff it was being serviced. My family and I had to change rooms because my door did not lock. The second room felt humid and the floors & shower was filthy. Stains were in the sheets as well. Will not choose to stay at this location again.
Stayed 1 night in Aug 2023
Response from Nika Roberts on 22 Aug 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Samantha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Nika Roberts on 22 Aug 2023
Thank you for your feedback. Kind regards, Mgmt & Staff

2/10 Terrible

Linda

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
I didn’t even stay we got there there were two men smoking weed in our room the place was disgusting and there were homeless people walking around along with many guys just sitting around smoking on staircases
Stayed 2 nights in Aug 2023
Response from Nika Roberts on 2 Sep 2023
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.