Dear Martine, We appreciate your suggestion regarding the carpet in Room 309 at Extended Stay America. We will certainly take this into consideration as we continue to enhance our accommodations. Your feedback is valuable to us, and we hope to welcome you back for an even better experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Jose, We're delighted you enjoyed your stay at Extended Stay America in our serene surroundings. Your positive feedback about the quiet area is greatly appreciated. We strive to provide a peaceful and comfortable environment for our guests. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear yesny, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Lavance, Thank you for taking the time to review your experience with us. We are thrilled that you loved so much about staying with us, and we will certainly share your compliments with our entire staff! It was a true pleasure having you as our guest here at Extended Stay America, and we hope you will choose to stay with us again the next time you are in the area.Sincerely,Hotel Management

Dear Jennifer, We are sorry to learn about the issues you encountered in your suite during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We sincerely apologize for any inconvenience caused and hope this unfortunate situation will not deter you from staying with us again. We hope you will reconsider staying with us again when you return to our area.Sincerely,Hotel Management

Dear Tom, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing Extended Stay America, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

Dear Guillermo, Thank you for choosing us and sharing feedback on your stay. We apologize for the disappointing experience you encountered regarding cleanliness. This does not reflect our usual standards, and we will address these concerns with our team to ensure such incidents are not repeated. Please understand that this is not the level of service we aim to provide. Your comfort and satisfaction are important to us, and we will take steps to prevent such issues in the future. We would appreciate you giving us another chance to provide a better experience. Thank you for sharing your feedback.SincerelyHotel Management

Dear anthony, Thank you for sharing your review. We apologize you did not experience one of our staff members at her best. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. We are meeting with our team to ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Stacy, We are happy to know you had a pleasant stay with us. It is always lovely to hear how much our guests love our beautiful property and can take advantage of our great amenities and relaxing accommodations. Thank you for reviewing Extended Stay America; we appreciate the feedback and hope to be your hotel of choice whenever you visit the area.Sincerely,Hotel Management

Dear Yolanda, Thank you for choosing to stay at Extended Stay America. We are delighted to hear that you enjoyed your stay with us. Providing a comfortable and memorable experience for our guests is our top priority, and we are thrilled that we were able to meet your expectations. We appreciate your positive feedback and would like to express our gratitude for taking the time to share your experience. We look forward to serving you again soon.Sincerely,Hotel Management

Dear Julia, Thank you for taking the time to write a review of our hotel. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Daniel, We are sorry for the unavailable front desk team on your arrival and will look into the issue so that this is never repeated. Our commitment is always to offer better service for our guests, and it is good to have feedback as this helps to improve. Please return and allow us to serve you with a better experience.Sincerely,Hotel Management

Dear Leona, We appreciate you choosing us but regret your room was not spotless and fresh upon arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. On the positive side, we appreciate your compliments for our associate's help. Please give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management

Dear Katharine, Thank you for choosing Extended Stay America for your recent accommodations. We're glad you enjoyed your stay and find our staff friendly and helpful. We take pride in guests' satisfaction, so we are thrilled this was your experience. We will share your compliments with the team to let them know their efforts are appreciated. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear MARK, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Michelle, Thank you for choosing Extended Stay America for your recent stay. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we exceeded your expectations and that you found us to be a great value. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

Dear Gigi, We apologize for any inconvenience caused by the smell of smoke during your stay. As a non-smoking establishment, we strive to maintain a clean and odor-free environment for all our guests. We appreciate you bringing this to our attention, and we will investigate the issue further to ensure that our non-smoking policy is being strictly enforced. Thank you for your feedback, and we hope to provide you with a more pleasant stay in the future.Sincerely,Hotel Management

Dear Jasmine, Thank you for staying with us and sharing your review. Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

Dear Barry, Thank you for sharing your experience with us. We apologize for the inconvenience and disappointment you encountered during your stay. We take cleanliness and guest satisfaction very seriously and regret that we did not meet your expectations in this regard. We understand your concerns and will address them with our management team. Your feedback is valuable, and we will strive to improve our services. We hope you will reconsider and give us another chance to provide you with a better experience.Sincerely,Hotel Management

Dear Theresa, Thank you for your positive review of Extended Stay America. We are glad you had a great stay and appreciate sharing your experience with your friends and family. We hope to welcome you back soon.Sincerely,Hotel Management

Dear Guest, Please accept our apologies for the frustrations you experienced due to not receiving the room you booked and for the inconveniences you encountered in the suite you ended up with. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will inspect your room professionally and treat it as a precaution. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,Hotel Management

Dear Daniele, Thank you for your feedback. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and thank you for bringing this to our attention so we can address it immediately. We appreciate your business and hope to see you again the next time you visit the area.Sincerely,Hotel Management