Dear Helene, We extend our sincerest apologies for the oversight in providing the expected level of accommodations, which resulted in any inconvenience. Rest assured; we will conduct a thorough review with our housekeeping staff to ensure that every room is impeccably prepared for our guests. We are grateful for your patronage and thank you for choosing our establishment.Sincerely,Hotel Management

Dear Natasha, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management

Dear John, We are happy you chose Extended Stay America for your recent visit to Newark. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Theresa, We appreciate your detailed feedback and apologize for the inconsistencies you encountered during your stay. Your comments about the amenities not meeting expectations are duly noted, and we apologize for any inconvenience caused. Rest assured, we are reviewing our offerings to ensure they align with our guests' expectations. We value your insights and hope to have the opportunity to provide you with an improved experience in the future. Thank you for choosing us, and we look forward to the possibility of welcoming you back for a more seamless stay.Sincerely,Hotel Management

Dear Nicole, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. Thank you for bringing these matters to our attention. We look forward to making your next stay with us perfect.Sincerely,Hotel Management

Dear David, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. On the positive side, we appreciate you mentioning that you enjoyed the service of our associates. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management

Dear Tiffany, Thank you for choosing us. We apologize for the concerns you had with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. Thank you for staying with us, and we look forward to hosting you again soon.Sincerely, Hotel Management

Dear Rajeen, Thank you for taking the time to share about your stay. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Dear Warren, Thank you for staying with us and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. We will discuss with the concerned individuals for improvement. On the other hand, we appreciate your compliment for Brandi. We hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

Dear Holly, Thank you for posting such kind comments about our hotel. We make every effort to provide service above and beyond your expectations, so we are pleased to know our staff proved it. We look forward to sharing your comments with the team. Thank you for choosing Extended Stay America. We hope to welcome you again soon when you are in the city.Sincerely,Hotel Management

Dear Anna, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed to our housekeeping team to review and take action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management

Dear Joseph, We sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management

Dear Keila, Thank you for your feedback. We apologize for our housekeeping staff overlooking some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We will address this matter with our housekeeping associates to ensure it does not happen again. We also apologize for the disruption due to a neighboring pet during your time with us; had we known about this issue, we would have been more than happy to help. We understand how frustrating this must have been, and we genuinely regret how this inconvenienced your trip. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Maximo, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, especially regarding our friendly and attentive staff, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We look forward to welcoming you again soon.Sincerely, Hotel Management

Dear Gerri, Thank you for sharing your experience with fellow travelers. We are glad you were pleased with your room, particularly the size of your room. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for their great work. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America whenever your travels bring you back this way.Sincerely,Hotel Management

Dear Judith, Thank you for taking the time to leave your valuable feedback for us. We apologize for not meeting all of your expectations, especially regarding the cleanliness of our property. Our standards are high, not only in service but also in maintaining the overall look and feel of our hotel, and we will gladly share your feedback with the appropriate individuals as we plan for the future. We do hope you will revisit the next time you are here.Sincerely,Hotel Management

Dear Abdul, Thank you for sharing your review. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve. We hope you will give us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Wayne, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including Extended Stay America in your travel plans, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

Dear Robert, Thank you for choosing us. Timely and impeccable service is a must; therefore, we apologize for the delay in getting your accommodations ready upon arrival. We hope the remainder of your stay made up for this and you will choose to stay with us again in the future.Sincerely,Hotel Management

Dear Tykeshia, Thank you for staying with us during your recent visit to our area. We appreciate your review and hope you will accept our apologies for the inconvenience caused while you were here. Please allow us to correct these for your next visit, and considering our amazing staff, we hope you will give us another chance to provide you with the exceptional service you deserve soon.Sincerely,Hotel Management

Dear Helene, Thank you for sharing your feedback on your recent stay. We're delighted that you enjoyed our spacious rooms at Extended Stay America. Your comfort is our priority, and we're pleased to provide ample space for your stay. Thank you for choosing to stay with us, and we look forward to welcoming you back for another positive experience.Sincerely,Hotel Management

Dear Julianne, Thank you for sharing your thoughts. We are sorry that your room was not up to our usual standards of cleanliness and comfort. Rest assured that we take your concerns seriously and promptly address them with the relevant team members. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. On the positive side, we appreciate you mentioning that you enjoyed the service our front desk associate provided. We appreciate your patience and understanding and hope that you will allow us to make it up to you in the future.Sincerely,Hotel Management

Dear Christopher, Thank you for staying with us. We are pleased you enjoyed our hospitality, and we thank you for mentioning what an excellent value we offer to our guests. We take all concerns seriously, especially those related to the cleanliness of our hotel, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address your concerns with our housekeeping team to ensure we are better prepared to serve you during your next visit. Thank you for being our guest; we look forward to seeing you soon.Sincerely,Hotel Management

Dear James, Thank you for evaluating your stay. Please accept our apologies for not exceeding your expectations. Our housekeeping staff takes great pride in their services, and we regret any oversight on their part. We have discussed these concerns with our team to ensure these issues are not repeated. We have taken note of your feedback regarding our breakfast choices; we always appreciate hearing from our guests and learning what would enhance their visit. We hope to have the opportunity to make sure your next stay is outstanding in every respect.Sincerely,Hotel Management

Dear Gerri, Thank you for being our guest at Extended Stay America. It is nice to know you had a good stay. We appreciate your feedback and hope we have a future opportunity to serve you again.Sincerely,Hotel Management

Dear Vanessa, Thank you for selecting us. We are sorry for the issues you mentioned with the cleanliness of your room. Although we follow the most rigorous industry standards regarding our suites' cleanliness and pest control, your room will be inspected professionally and treated as a precaution. Thank you again for bringing this to our attention. Also, we will instruct our team to recheck the rooms before delivery as we advance. We regret the inconvenience caused. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jessica, We're disappointed to hear about the issues you encountered during your stay. Your comfort is important to us, and we apologize for the inconvenience. We appreciate your feedback as it helps us address areas for improvement. We hope you reconsider and give us another chance to provide a more enjoyable experience in the future. Thank you for sharing your concerns.Sincerely,Hotel Management

Dear Angel, We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Your comfort and satisfaction are important to us, and we apologize for any inconveniences you encountered during your stay. We'll certainly share your comments with the appropriate teams to help improve our services. We hope you'll give us another opportunity to provide you with a more enjoyable stay in the future. Thank you for sharing your concerns.Sincerely,Hotel Management