When you book a spa hotel you expect to be able to use the facilities. You also expect them to be clean. In both cases I was disappointed.
When I booked, I was told that check in was 3pm however I could use the spa from 12. Upon arrival I was told that was no longer the case and I had to wait I til 3pm. My husband and I had to wait in a dreary bar area until our room was finally ready at 4pm. Four hours after arriving. The room was musty,had dirty windows, walls scraped and badly replastered and the bottom of the bath was all chipped. Around the hotel all door handles were grimy too.
Upon arrival at the spa, we were told that there were no padlocks left for the lockers but could leave our bags in the office. Not sure how we could collect them when soaking wet from the pool. We kept them with us. There was mud on the floor, shower gel dispensers were broken. A general air of griminess was abundant which did not encourage us to use the steam rooms etc.
And so to dinner. The ‘restaurant’ was a side room with the same limited menu as the bar. A burger for £20? A fish finger sandwich for £14? I don’t think so. We got a taxi into Stratford and ate out. We also chose not to eat the breakfast included in our package as we doubted the hygiene standards looking at the rest of the hotel.
There was no apology for our room not being ready, which would have been acceptable should we have been able to use the spa and the hotel being clean.