Vielen herzlichen Dank für Ihr wunderbares Feedback und wir würden uns sehr freuen, Sie schon bald wieder bei uns im Anantara Palais Hansen begrüßen zu dürfen.Mit freundlichen Grüßen aus dem frühlingshaften Wien,

Dear Sharon,Thank you so much for your most wonderful feedback and we all hope to have the pleasure to welcome you back to Anantara Palais Hansen Vienna Hotel very soon!With kindest regards,

Dear Howard,Thank you so much for your kind words. It is feedback like yours that motivates us every day to become a little bit better in everything we do.With kindest regards,

Dear Talgat,Our Sauna and SPA area is open for children below 16 years old from 11am - 4pm. Thereafter the space is reserved for adults to relax. I am sorry, that this was not brought to your attention early enough, however with all our facilities for families, especially in terms of flexible rooms arrangements, we welcome many happy families from all over the world. We will improve our communication in order to avoid such disappointments in the future and hope to have the pleasure to welcome you and your family back to Palais Hansen in beautiful Vienna!With kindest regards,

Dear Karen,Thank you so much for your most wonderful feedback and we all hope to have the pleasure to welcome you back to Palais Hansen very soon!With kindest regards,

Dear Elisabeth,Thank you so much for your wonderful rating and we all hope to have the pleasure to welcome you back to Palais Hansen in the not so distant future!With kindest regards,

Dear Mr. Ignacio, Thank you for your candid feedback. None of our reports show a negative comment from you during your stay or even during checkout. May I please kindly ask you to contact me directly in order to understand what went wrong. Thank you for taking the time and with kindest regards,

Dear Robertus Antonius Johannes,Thank you for your kind and constructive feedback and please be assured that we will continue to work very hard in order to deserve the full 5/5 during your next visit to Palais Hansen in beautiful Vienna!With kindest regards and best wishes for the New Year,

Dear Andrew, Thank you for reviewing your stay with us at Palais Hansen Kempinski Vienna. I am happy to read you enjoyed your time with us but of course I am disapointed to know that you did not experience the breakfast and room service menu like before. I will discuss this with the team internally and see what we can do to once again offer a different selection of goods.

Dear Andrei,Thank you so much for your wonderful rating and we all hope to be able to welcome you back to Anantara Palais Hansen Vienna Hotel very soon!With kindest regards,

Dear Saud,Thank you kindly for your amazing feedback and we all hope to have the pleasure to welcome you back to Palais Hansen on your next visit to Vienna!With warm regards,

Dear Mary, Thank you for your rating and we will work very hard, in order to deserve the full 5/5 during your next visit to Palais Hansen in beautiful Vienna!With kindest regards and best wishes for the New Year,

Vielen Dank für Ihr wunderbares Feedback und wir würden uns sehr freuen, Sie schon bald wieder bei uns im Palais Hansen begrüßen zu dürfen!

Dear Peter,Thank you so much for your wonderful rating and we all hope to have the pleasure to welcome you back to Palais Hansen in the new year!With kindest regards,

Dear Niurca,Thank you so much for your most amazing feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!With festive regards from the capital of music,

Dear Matthew, I would like to sincerely apologize since we obviously failed to meet your expectations during your recent visit. If you are able to share any details with me I would be very thankful in order to understand what went wrong - we do not have any record of a complaint unfortunately - and most importantly, to learn and improve based on your feedback.Thank you kindly and with warm regards,

Dear Aviva,Thank you for your feedback and I hope that you enjoyed our services and historic palace. We will work very hard in order to deserve the full 5/5 during your next visit to beautiful Vienna!With kindest regards,

Sehr geehrter Jörg,Vielen Dank für dieses wunderbare Feedback und wir würden uns sehr freuen, Sie schon bald wieder bei uns im Palais Hansen Kempinski begrüßen zu dürfen!Mit freundlichen Grüßen,

Dear Mr. Ari,Thank you so much for your wonderful rating and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!With kindest regards,

Dear Herbert,Thank you so much for your positive feedback and we will work very hard in order to deserve the full 10/10 on your next visit to Palais Hansen Kempinski.With kindest regards,

Dear Ian,Thank you so much for your most wonderful feedback which motivates us even more to deliver personalized and faultless service every day to all our guests.We all hope to have the pleasure to welcome you back to Palais Hansen on your next visit to the capital of music!With kindest regards,

Dear Bernard,Thank you so much for your amazing rating and we all hope to have the pleasure to welcome you back to Palais Hansen and the capital of music very soon!With kindest regards,

Dear Shiwen,Thank you so much for your wonderful feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski on your next visit to beautiful Vienna!With warm regards,

Dear Timothy,Thank you for your review of your stay at Palais Hansen Kempinski Vienna. I thank you for the constructive feedback on your stay - please rest assured that I have shared it with the respective department heads for evaluation. I would like to personally apologize that your room was not spotless and it took longer to clean it during your stay. Furthermore regarding the breakfast it is very unfortunate that you did not enjoy it on the first day. However I am happy to read we were able to improve on the following days.It would be our pleasure to welcome you again with us in beautiful Vienna and have the chance to show you a better side of our service.With best regardsFlorian Wille and team

Thank you very much for your positiv feedback, I will be more than happy to share it with our staff members.Best regards

Dear Rowena,Thank you for your positive feedback. We are happy to hear you enjoyed your stay with us in Vienna and would be more than happy to have you again as our valued guest at Palais Hansen.

Dear André, thank you so much for your wonderful feedback and we are all looking forward to welcoming you back to Palais Hansen Kempinski on your next visit to the capital of music!

Dear Peter,Thank you for your wonderful feedback and we all hope to have the pleasure to welcome you back on your next visit to the capital of music!With warm regards,

Dear Nayef,Thank you for your feedback and I would like to sincerely apologize that we obviously failed to meet your expectations in regards to our services. I would like to assure you that this does not reflect our efforts and aspirations to deliver a personal and flawless service to all our guests at all times.We will work very hard in order to deserve the full 5/5 in all areas during your next visit to Palais Hansen Kempinski.With kindest regards,

Dear André,Thank you so much for your wonderful feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski on your next visit to the capital of music.With kindest regards,

Dear Silvia,Thank you so much for you kind feedback and we will work very hard in order to deserve the full 10/10 during your next visit to Palais Hansen Kempinski.With kindest regards,

Dear Prasanna,Thank you so much for your wonderful feedback and we are glad that you enjoyed your stay with us and your visit to Vienna, the capital of music. We all hope to have the pleasure to welcome you back to Palais Hansen Kempinski on your next visit!

Dear Dave,Thank you so much for your most amazing feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski on your next trip to the captial of music!With kindest regards,

Dear Diana,Thank you so much for your wonderful review and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!With kindest regards and best wishes,

Dear farhad,Thank you so much for your wonderful feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!With kindest regards,

Dear Susan,Thank you so much for your most amazing feedback!We all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!

Dear Ismail,Thank you for your kind review and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!

Dear Luc,Thank you very much for reviewing your stay with us at the Palais Hansen Kempinski Vienna. While I am happy to read our Front Desk team made a good lasting impression I am truly sorry that you did not experience the same level of service from our F&B department. Rest assured that this is of course not our aspired standard and we will evaluate your feedback within the team to improve.I personally hope we do have the chance to show you our improvements during another stay in the future.For now I am remaining with best regardsFlorian WilleGeneral Manager

Dear Lukasz,Thank you for your review of Palais Hansen Kempinski Vienna. I am truly sorry your stay with us was not up to your expectations. Please feel free to let me know what exactly you were missing during your time with us so that together with the team I can evaluate your feedback and improve our service quality.With kind regardsFlorian WilleGeneral Manager

Dear Morteza, thank you so much for your most amazing feedback and we all hope to have the pleasure of welcoming you back to Palais Hansen Kempinski very soon!With kindest regards,

Dear Grzegorz,Thank you so much for your most amazing feedback and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!With kindest regards,

I am sorry to read that you were dissatisfied with our SPA and I would like to assure you that all hygienic standards are in place in our 600sqm wellness area - the health and safety of our guests and employees is at the forefront of our efforts at all times!

Dear José, thank you so much for your wonderful feedback and we hope to have the pleasure to welcome you back to Palais Hansen Kempinski very soon!From all of us with kindest regards,

Dear Massimo,Thank you for your feedback and I would like to apologize for the restaurant closure during the first week of the year. We do offer the full menu in our lobby lounge and in room service, however I understand that you were disappointed about the limited dining options. We are delighted however, that you enjoyed the rest of our services and facilities and we all hope to have the pleasure to welcome you back to Palais Hansen Kempinski in the New Year!

Thank you so much for your kind feedback and we are glad that you enjoyed your stay with us! We all hope to have the pleasure to welcome you back soon - Happy New Year!