Meeting facility

Reviews of Hotel Allegro

3 out of 5
Hotel Allegro
Matzleinsdorfer Platz 1, Vienna, Vienna

Reviews

7.6

Good

Rating 10 - Excellent. 139 out of 657 reviews" "
Rating 8 - Good. 300 out of 657 reviews" "
Rating 6 - Okay. 146 out of 657 reviews" "
Rating 4 - Poor. 53 out of 657 reviews" "
Rating 2 - Terrible. 19 out of 657 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that hotel was clean and the staff was very friendly and helpful. I didn't like that the room was hot and we could not adjust the temperature on the radiator. When we opened the window, it was very noisy.
Stayed 1 night in Jan 2024

10/10 Excellent

MUKESH

Stayed 5 nights in Dec 2023

4/10 Poor

Kasra

Disliked: Cleanliness, staff & service, property conditions & facilities
The staff weren’t friendly The neighborhood was ok-ish;
Stayed 2 nights in Dec 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Ehsan

Disliked: Staff & service, property conditions & facilities
Not a good place to stay if you want to enjoy your vacation. Waste of money!

10/10 Excellent

Rosario

Stayed 3 nights in Oct 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was very hot, even with the fan. Could not open the windows because of the noise and dust coming in thru the windows

6/10 Okay

Stilianos

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Graciela, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place one block from train subway connections and a 35 minute walk to the Museum Touristic Areas / Some rooms have kitchenettes and the supermarket is two short blocks away / cafes... fast food BusFlix has a stop three blocks Away to Graz Uber works very well and many buses
Stayed 5 nights in Oct 2023

8/10 Good

Roshan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good stay!
Stayed 2 nights in Oct 2023

8/10 Good

Sanjay

Business traveller
Liked: Cleanliness, staff & service
Should have at least a kettle for water
Stayed 1 night in Sep 2023

10/10 Excellent

Krisztina Rahel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
The hotel was clean and easy to fet to city center by tram and the airport is also close. Hotels staff were kind and helpful.
Stayed 1 night in Sep 2023

6/10 Okay

Ed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Gedateerd. Ruime grote kamer. Airco werkte niet. Bouwput voor het raam. Begonnen om 6.40 met het weghskken van beton. Wel goede bereikbaarhed, station op loopafstand.
Stayed 3 nights in Jul 2023

6/10 Okay

Claudia

Travelled with family
Liked: Staff & service, property conditions & facilities
The hotel was not exactly what I expected. They are unfortunately right in the middle of a major road construction (not their fault, obviously) which made it complicated to reach on foot and taxis had to make a detour to access the hotel from the back entrance. It seems to be 2 buildings joined together. They are old buildings and the elevator was very small. Rooms are basic and have carpeted floors. Bathroom was very spacious. By our second day, a large group of teenagers arrived and they were very noisy (as all teens are) and this could be heard sometimes at night or early in the morning, but it never was a major issue. The buffet breakfast is good. The bread is awesome! Nothing fancy but perfect to start your day. Front Desk closes at 10 pm so you have to access with your room key. There are several restaurants nearby and the metro station is located under the bridge.
Stayed 3 nights in May 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in May 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities
The girl on the reception desk was very friendly and helpful, Room was basic, but comfortable and had everything I needed. Breakfast was disappointing on my last day there, very limited choice. Hotel was not in the most interesting area of the town, and extensive roadworks outside didn't help. However, the hotel is opposite a main station with easy connections to the hauptbahnhof and city centre. So it is a convenient place to stay.
Stayed 3 nights in Oct 2022
Response from Rey on 12 Feb 2023
Dear Richard, thank you for taking your time to write such detailed and honest review. We are happy that you felt that our staff was nice and friendly and that you liked our central location. Regarding the breakfast, we apologize that it was not up to your standards. It is reviews like yours that help us improve our staff and teamwork. Kind regards,Hotel Allegro

8/10 Good

Kaicun

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Sep 2022
Response from Rey on 12 Feb 2023
Dear Kaicun, thank you for your great rating! Please tell your friends about your experience and we hope to welcome you soon again. Regards, Hotel Allegro

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay, whilst away from the city centre it was only a 10 minute tram ride to get there to where most of the tourist attractions are, or if you like to walk it was 40 minutes. There were some good bars and cafes near by (about a 10 minute walk) which were great for relaxing
Stayed 2 nights in Sep 2022

6/10 Okay

Eva

Travelled with partner
Liked: Cleanliness
Great transport links to city centre airport etc. The room (“deluxe double “)was described as having a king size bed and a bathtub, instead had two single beds together and a shower. The reception and main entrance closes at 10PM and after that you tap your room key to get in, unfortunately for us the first night of our stay the key didn’t work and we had to call a number and wait for somebody to come and let us in… Overall it was an “ok” experience.
Stayed 3 nights in Sep 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel
Lovely staff, large room, only downside was building work outside.
Stayed 3 nights in Sep 2022
Response from Rey on 12 Feb 2023
Dear Guest, we are thrilled that you enjoyed your stay with us!! Thank you for such nice review on our room capacity and staff. Please understand that there is nothing we can do for the City of Vienna's construction site other than wait patiently until the conversions are complete. Nonetheless, we would look forward to another chance to welcome you again in the future!Regards, Hotel AllegroGuest Relations Manager

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
The hotel was wonderful the decor was amazing. We turned up a day early and they accomodated us without issues. The hotel was such good value xx
Stayed 1 night in Aug 2022

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2022

6/10 Okay

HISHAM

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room was wide. Room was dirty & whole hotel needs cleanliness.
Stayed 4 nights in Jul 2022

4/10 Poor

Angela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room wasn’t very clean, air conditioner not working, the reception staff were very nice & helpful
Stayed 2 nights in Jul 2022

6/10 Okay

Larisa

Liked: Staff & service
Everything was OK< except the shower was plagued
Stayed 1 night in Jun 2022

8/10 Good

Cerys

Stayed 2 nights in Jun 2022

10/10 Excellent

Randall

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Amazing service and the room was nice.
Stayed 1 night in May 2022
Response from Rey on 12 Feb 2023
Dear Randal, many thanks for taking the time and giving us such amazing rating. We are very delighted to hear that you enjoyed your stay. Regards, Hotel Allegro Team

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2021

10/10 Excellent

Gloria, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities
Overral was good stay there
Stayed 2 nights in Nov 2021

8/10 Good

Guy

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
00000
Stayed 2 nights in Sep 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2020
Response from Susanne Casaccia on 7 Mar 2020
Lieber Gast, vielen Dank für Ihre positive Rückmeldung! Wir freuen uns sehr, dass es Ihnen so gut bei uns gefallen hat. Bitte empfehlen Sie uns weiter und wir freuen uns Sie schon bald wieder im Hotel Allegro Vienna begrüßen zu dürfen.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for 48hrs in Vienna, close to the metro and tram lines
Stayed 2 nights in Feb 2020
Response from Susanne Casaccia on 29 Feb 2020
Many thanks for your feedback which we value a lot. We are thrilled that you enjoyed your stay with us. Please tell your friends about us. We hope to welcome you soon again. Your Allegro Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Susanne Casaccia on 2 Mar 2020
Vielen Dank für Ihre Rückmeldung. Ich hoffe es hat Ihnen bei uns gefallen. Wir würden uns freuen Sie bald wieder bei uns begrüßen zu dürfen.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst hotel ever.. Room smelled like smoke. Wasn't clean at all, cigarette buds om the ground.. Trash didn't get emptied.. After telling that to the hotel manager: she said it was us... in
Stayed 3 nights in Dec 2019
Response from Susanne Casaccia, Guest Relations Manager on 2 Jan 2020
Dear guest, we are very sorry that your experience wasn't up to your expectations. It may have been a misunderstanding between our housekeeping manager and yourself - please trust us that we try always our best to deliver a great and memorable service to our guests. Kind regards,

8/10 Good

Emy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Susanne Casaccia on 29 Nov 2019
Liebe Emy, vielen Dank, dass Sie sich Zeit genommen haben uns zu Bewerten. Wir schätzen Ihre Feedback sehr. Wir freuen uns schon jetzt Sie bald wieder bei uns im Allegro Hotel begrüßen zu dürfen.

10/10 Excellent

Idris Abdul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 1 night in Oct 2019
Response from Susanne Casaccia on 27 Nov 2019
Dear Idris, many thanks for taking the time in replying to us; your opinion is important to us. We are thrilled that you enjoyed your stay with us here in Vienna at the Allegro Hotel and we hope to see you again soon! Regards, Susanne Casaccia

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly helpful front desk receptionist. We got upgraded and loved the extra space. Handy grocery store nearby. Minutes from city transit.
Stayed 2 nights in Oct 2019
Response from Susanne Casaccia on 27 Nov 2019
Dear David, many thanks for your time in writing to us; your feedback is very important to us. We are thrilled that you enjoyed your stay with us here in Vienna at the Allegro Hotel and we do hope to see you again in the near future. Regards, Susanne Casaccia

6/10 Okay

Richard

Stayed 2 nights in Oct 2019
Response from Susanne Casaccia on 29 Nov 2019
Lieber Richard, vielen Dank für Ihre Rückmeldung. Ihre Meinung ist uns wichtig. Schade, dass wir Sie nicht zu 100% mit uns zufrieden waren. Wir hoffen sehr, dass Sie uns die Chance geben und bei Ihrem nächsten Besuch zu beweisen. Mit freundlichen Grüßen Susanne Casaccia Guest Relations Manager

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Big rooms
Hotel very basic but rooms were huge and cleaned daily, staff were pleasant but not overly warm and friendly
Stayed 3 nights in Sep 2019
Response from Susanne Casaccia on 27 Nov 2019
Dear guest, many thanks for taking the time in writing to us; your feedback is very important to us. We stand out with our spacious rooms for being so centrally located. The hotel has undergone a full refurbishment. Our team is always endeavored to assist our guests' in the best possible way and we are sorry that we didn't deliver on this occasion. We hope to be able to welcome you again to prove to you that we can do even better! Kind regards, Susanne Casaccia Guest Relations Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Booking this property is a good value for money. Now, the owners extend the Hotel capacity and facilities. Hope, they will fix wifi connection to be stable all around the property 24/7.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019

6/10 Okay

Verified traveller

Inside is fine, exterior is not good,dirty with grafitti, bad neighborhood
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 3 nights in Sep 2019

8/10 Good

Marko

Stayed 5 nights in Aug 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Seems like they’re doing renovations which is a good thing for the near future but isn’t appealing in the present. However, the staff well makes up for it and the breakfast was great!
Stayed 1 night in Jun 2019