DONT TRUST THE ROOM PICTURES
My recent stay at The Westin Harbour Castle, Toronto was a complete disappointment. What was advertised as a luxurious, modern room turned out to be a blast from the past, reminiscent of the 1980s. The stark contrast between the glossy, airbrushed images on their website and the reality of the room I stayed in is downright deceitful.
Upon arrival, I immediately noticed the outdated decor and furnishings. The room felt like a relic, with worn-out carpeting and faded wallpaper. It was a far cry from the sleek, contemporary design depicted online.
Adding insult to injury, the temperature inside the room was unbearable. Despite adjusting the thermostat multiple times, the air conditioning unit failed to provide any relief. I spent a restless night tossing and turning in the stifling heat, unable to achieve a comfortable temperature.
But perhaps the most egregious offence was the blatant misrepresentation of the accommodations. The photos on the hotel's website portrayed spacious, elegantly appointed rooms with modern amenities. In reality, what I received was a cramped, outdated space devoid of any semblance of luxury.
It's evident that The westin prioritizes marketing gimmicks over providing a satisfactory guest experience. By luring customers in with false advertising, they betray the trust of unsuspecting travellers who expect honesty and transparency.