I showed up at midnight, tired, ready to get some sleep, and I stood at the checkin desk for 10 minutes, they need some type system to alert employees when someone needs help. I called the front desk while waiting and let it ring until it automatically hung up on me, that was my first impression. In the morning we were in a rush to eat and get going, Sarah is the dining room was PHENOMENAL!!! Exceptional service, offered to bring us drinks and condiments while we grabbed food, brought me the bill quickly, GREAT SERVICE!!! Finished eating, walked over to the front desk to check out….nobody there….dropped my keycards and left. Room was very nice, clean, easy to use coffee maker and AC/Heat , would definitely come back but disappointed by the front desk