4/10 แย่
Paul
เดินทางกับคู่รัก
27 มี.ค. 2024
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
Our room #513 was not truly represented in hotel photos. Sofa bed was right up against the heat thus making it unusable with hot air blowing directly onto face. Could not use for sleeping as it opened up right against side of main bed thus could not get into/out of either bed. Definite problem in emergencies. Room was definitely smaller than advertised in photos. Restaurant service Friday night @ 6.30 pm was terrible. Soup was served with spillover on plate and napkin and was barely luke warm. Empty beer bottles remained on table till we asked for their removal. Water glasses never refilled. Sturgeon was served luke warm and fries with my fish were cold .. Restaurant was not busy enough to warrant the complete lack of service.and cold meals. Next morning went in for coffee and tea and felt we were imposing on the waitress. Coffee cup was half filled and had to ask her for a refill. She appeared bored and unhappy with having to do her job. Is it too much for their staff to do their jobs? Spoke to manager upon departure and she was uninterested with our safety concerns regarding the sofa bed and positioning in room.. Said to deal with Expedia.. Will never return to an Imperia Hotel
nor recommend them .
Paul
เข้าพัก 3 คืน, มีนาคม 2024