Friendly and helpful staff. Beautiful hotel. Great location. Wish there was more brochures about local eating places and places that delivered to the hotel.
Meghan E
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก GM วันที่ 20 มี.ค. 2024
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!
6/10 พอใช้
Shannon
เดินทางกับครอบครัว
18 มี.ค. 2024
ไม่ชื่นชอบ: สิ่งอำนวยความสะดวก
The front desk lady wasnt very pleasant throughout our stay. The carpet in the room was old and dingy and under beds was dirty.
Coffee was horrible and breakfast was just ok. I dont think id stay again
Shannon
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก GM วันที่ 18 มี.ค. 2024
Thank you for your recent stay and the feedback. Best travels..
6/10 พอใช้
Shana Lise
เดินทางกับครอบครัว
16 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด, สิ่งอำนวยความสะดวก
Convenient location, near highway. Friendly welcome. Staff did not read the notes made on the booking for they initially gave us a room on the pet floor, despite being notified of our allergies ahead of time. The room was a bit run down with stains on walls and sheets. Beds were comfortable enough. Breakfast had hot options like eggs and waffles but a limited selection of items overall.
Shana Lise
เข้าพัก 2 คืน, มีนาคม 2024
การตอบกลับจาก GM วันที่ 17 มี.ค. 2024
Thank you for your recent stay and the feedback. With special requests, always contact the Hotel Directly. Leaving a special request through a Expedia Internal Message does not always come through. We do apologize.
Front desk staff were very pleasant and friendly. Check in process was fast and easy.
Destiny Mall was super close and the free hot breakfast was good.
Beds were super comfortable and i slept well.
Bruce
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก GM วันที่ 14 มี.ค. 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. Leaving no feedback does not help us fix the issue you may have had, its questionable. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.
A good option for an airport hotel. About a ten minute drive. Lots of road noise and from Tullys next door. Try to request a room on the back side, will be quieter
Delos
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก GM วันที่ 10 มี.ค. 2024
Thank you for your recent stay and the feedback. We hope to see you again soon. :)
My husband and I were very happy staying at the property. Everyone was so friendly and extremely helpful.
Cindy
เข้าพัก 3 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก GM วันที่ 7 มี.ค. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
4/10 แย่
Michael
4 มี.ค. 2024
ชื่นชอบ: พนักงานและบริการ
ไม่ชื่นชอบ: ความสะอาด
-
Michael
เข้าพัก 1 คืน, มีนาคม 2024
การตอบกลับจาก GM วันที่ 5 มี.ค. 2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. However leaving no feedback does not help us fix the issue you may have had. Best Travels....
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
6/10 พอใช้
Lynn
เดินทางกับครอบครัว
17 ก.พ. 2024
The first room we had there were ants. Front desk upgraded us to a suite. The room could use a carpet cleaning and more attention to detail while cleaning.
Lynn
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก GM วันที่ 17 ก.พ. 2024
We appreciate the review of your recent stay at our hotel and are sorry that you received a poor level of service; this is not the Comfort Inn norm as our goal is Satisfaction Guaranteed. We have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank you once again for your comments.
10/10 ดีเลิศ
Adam
11 ก.พ. 2024
Adam
เข้าพัก 1 คืน, กุมภาพันธ์ 2024
การตอบกลับจาก GM วันที่ 20 มี.ค. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
6/10 พอใช้
Akira
25 ม.ค. 2024
ไม่ชื่นชอบ: พนักงานและบริการ
I chose the property for the champagne offer and they didn’t have it. Didn’t even bothered to get one.
Akira
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก GM วันที่ 26 ม.ค. 2024
Thank you for your recent stay with us. As a VIP Expedia Member, we offer a bottle of wine or a room upgrade, not a bottle of champagne. lol We did offer both VIP perks at check in and you decided to refuse the offer. Best Travels and Good Luck.
Had to go outside to smoke. Maybe put up a small hut to smoke in.
Tammy
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก GM วันที่ 21 ม.ค. 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
10/10 ดีเลิศ
Patricia, Cortland
14 ม.ค. 2024
Patricia
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก GM วันที่ 16 ม.ค. 2024
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
This is a basic, no-frills hotel, and as such, it is great. Perfect for a night stop on a long trip, right beside I-90 and I-81, with easy access to and from both. Quiet, clean. Did not try the fitness room, but it looks functional. All good.
Eleanor
เข้าพัก 1 คืน, มกราคม 2024
การตอบกลับจาก GM วันที่ 9 ม.ค. 2024
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
The hotel common areas were very clean and nice, but I don't think my room had been vacuumed because I kept stepping on little things on the floor. The bed was comfy but the pillows were pretty lumpy. The sink and tub in my room were both clogged and the water started pooling immediately on use. Some of the plugs didn't work properly. The TV was nice but the remote was not clean.
Stephanie
เข้าพัก 3 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 8 ม.ค. 2024
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
6/10 พอใช้
Kelly
24 ธ.ค. 2023
Kelly
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 14 ม.ค. 2024
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
10/10 ดีเลิศ
Heidi
เดินทางกับคู่รัก
18 ธ.ค. 2023
The staff were very friendly, everything was nice and new and clean.
Heidi
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 18 ธ.ค. 2023
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
I felt that I was bothering the front desk lady just by asking to check in.
Joan Carles
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 18 ธ.ค. 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
10/10 ดีเลิศ
Trent
17 ธ.ค. 2023
Trent
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 18 ธ.ค. 2023
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
8/10 ดี
Shannon
เดินทางกับครอบครัว
16 ธ.ค. 2023
ชื่นชอบ: ความสะอาด
Shannon
เข้าพัก 4 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 17 ธ.ค. 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
not clean at all. Stains on bed and carpet. Two bugs were in bathroom. beds were uncomfortable stay was so bad I had to leave the same day .Extremely disappointed I want my money back.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 15 ธ.ค. 2023
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. Why are you leaving a anonymous review? hmmm We have reviewed the reservation and see that you are from Syracuse and that you are looking for a free stay. We have inspected the room and found only that there was a very small stain on the carpet which we have already taken corrective actions with. There will be no refund. Best Travels
The hotel was fine, everything looked clean. My room was clean and the bed was comfortable. Staff were very nice.
My only issues were that the sink didn't drain well and the heater, which came on several times while I was sleeping, was incredibly loud and woke me up.
I can't comment on the breakfast as I didn't partake, but the kitchen area looked nice as I walked by on my way to check out. Overall, I'd recommend this hotel.
Erin
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 15 ธ.ค. 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
6/10 พอใช้
Robert
10 ธ.ค. 2023
ชื่นชอบ: ความสะอาด
The breakfast wasnt good at all the room was nice and clean staff was nice the orange juice was like water
Robert
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 15 ธ.ค. 2023
Thank you for your recent stay with us and the feedback. Hope to see you again soon!! :)
10/10 ดีเลิศ
ผู้เข้าพักจริง
9 ธ.ค. 2023
Great day
This place was warm and cozy. The front desk, lady, her name is Pat was absolutely outstanding. She greeted me with a smile, and made me feel very welcome. She explained The full breakfast to me. The rooms were so clean. Everybody was so nice to me. The lobby was very cozy. I would never go anywhere else but back to the comfort suites again when I’m in town. Thank you for your help and everything that you have helped me with.
ผู้เข้าพักจริง
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก GM วันที่ 15 ธ.ค. 2023
Thank you so much for writing about your recent stay with us! Pat has been a wonderful asset to our team for a few years now, it is no surprise that he took such good care of you! We look forward to seeing you the next time you make it into Syracuse.
I really enjoyed the breakfast and it was quiet and close to a large mall, it was clean and smelled good when you walk in
I also appreciated that it was pet friendly
Amatul
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 15 ธ.ค. 2023
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
Very clean, quiet. Friendly staff. Great food nearby.
Joseph
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 15 ธ.ค. 2023
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!
8/10 ดี
Joan
4 ธ.ค. 2023
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
The employees were very pleasant and helpful. The location was excellent, making it easy to get on and off the highway and thruway.
Although the room was clean and the bed comfortable, the carpet had many stains. The bathroom was missing a hook to hang my towel. In general, a room update is needed.
Joan
การตอบกลับจาก GM วันที่ 5 ธ.ค. 2023
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.
The stay was great checking in was a breeze the room was clean breakfast was good.
Pamela
เข้าพัก 2 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 5 ธ.ค. 2023
On behalf of the entire team here, we would like to say a big THANK YOU for your uplifting review of your stay with us! We work hard each day to provide each guest we meet with excellent service and a comfortable, relaxing stay and it is encouraging to read that we accomplished that goal for you! :) We hope to see you the next time you are in Syracuse!
We had an excellent stay. All staff were friendly & helpful. We were even greeted with a bottle of wine upon check-in. The hot breakfast bar was outstanding. Very close proximity to Destiny shopping mall. We will be back!
Judith
เข้าพัก 3 คืน, พฤศจิกายน 2023
การตอบกลับจาก GM วันที่ 15 ธ.ค. 2023
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
Love the personal touches that make it a cozy place to stay
Corey
เข้าพัก 1 คืน, ธันวาคม 2023
การตอบกลับจาก GM วันที่ 5 ธ.ค. 2023
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
The morning breakfast was outstanding, even better than Drury Inn, where we stay most often...
Kathy
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก GM วันที่ 5 ธ.ค. 2023
Thank you so much for writing about your recent stay with us! Christina has been a wonderful asset to our team for a few years now, it is no surprise that he took such good care of you! We look forward to seeing you the next time you make it into Syracuse.
I thought the hotel was clean because the reviews were great. Not my room .
Poor service at the front desk . We check in after 8:00pm. I wouldn’t recommend this hotel .
Angelica
เข้าพัก 2 คืน, พฤศจิกายน 2023
การตอบกลับจาก GM วันที่ 1 ธ.ค. 2023
Thank you for bringing this matter to our attention. We are very sorry to hear we failed to meet your expectations. I would appreciate another chance to earn your business. We will be looking into this further within the different departments. Again, please accept our sincerest apologies.
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. Our team works very hard to ensure our guests have an exceptional stay and we are glad that this was what you experienced. Thank you for sharing your thoughts and we hope to have the opportunity to serve you again!
We were very disappointed on the breakfast. The sausage was dried up and cold, the hash browns were cold and greasy. The breakfast attendant wasnt doing her job.
We stayed a few weeks ago and got a fantastic breakfast what happened?
Cindy
เข้าพัก 1 คืน, พฤศจิกายน 2023
การตอบกลับจาก GM วันที่ 16 พ.ย. 2023
Thank you for your recent stay with us. We do apologize that you were not happy with the Breakfast. We will certainly talk to the team. Thanks again....
Thank you for taking the time to complete our review, we are thrilled to see that you have enjoyed your stays with us during your travels for work. We try to make our hotel a home away from home for all our guests and we are happy to see we were able to do that for you. We hope to be your hotel of choice while visiting or on business when you're in the Syracuse area!!